The document summarizes recently released features from ThousandEyes. It discusses features that simplify and automate operations workflows such as API support for modifying interface groups and Azure ARM templates for faster agent deployments. Other features aim to reduce mean time to identify and resolve issues with faster insights through reports/dashboard merging, multi-service snapshot views, and new chat functionality from ThousandEyes TEACH. Additional features elevate remote workforce productivity like automated session test snapshots, adding AST data to reports and dashboards, and improving the endpoint agent reinstallation process. The document also covers ensuring data privacy and protection through options for a European data region.

1. 1
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
August 2022
Brian Tobia and Jillian Murphy

2. 2
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Mike Hicks
Principal Solutions Analyst
Featured Speaker

3. 3
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Before We Begin...
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.
• Tweet us @thousandeyes
3
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.

4. 4
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Simplify and
Automate Ops
Workflows
Key Themes
Product Spotlight
Ensure Data Privacy
and Protection
Spotlight Features
● API Support - Modifying Interface Groups
● Azure ARM Templates
● Reports/Dashboard Merge & Dashboard Labels
● Multi-service snapshot views
● ThousandEyes TEACH
● Automated Session Test (AST) Snapshots
● AST Data in Reports and Dashboards
● Endpoint Agent Re-installation Key/Process
● European presence for agent locations (EU Region)
Ensure Data Privacy
and Protection
Elevate Hybrid
Workforce Productivity
Reduce MTTI/MTTR
with Faster Insights

5. Simplify and Automate
Ops Workflows
Recently Released Features

6. 6
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Easily identify nodes within
a path visualization view
by associating internal IP
addresses with more
recognizable host names
Simplify and Automate
Ops Workflows API Support - Modifying Interface Groups

7. 7
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Faster and more
streamlined
enterprise agent
deployments in
Azure instances
Simplify and Automate
Ops Workflows Azure ARM Templates

8. Reduce MTTI / MTTR
with Faster Insights
Recently Released Features

9. 9
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Single interface
providing easy
access to all
reporting data and
dashboards
Reports/Dashboard Merge & Dashboard Labels
Reduce MTTI / MTTR
with Faster Insights

10. 10
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
New Reports/Dashboard Demo

11. 11
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Build more
comprehensive
views by combining
multiple test views
into one multi-
service view
Multi-Service Snapshot Views
Reduce MTTI / MTTR
with Faster Insights

12. 12
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
New chat
experience provides
better automated
answers and
information for faster
case and issue
resolution
ThousandEyes Assistant, Concierge & Helper
(TEACH)
Reduce MTTI / MTTR
with Faster Insights

13. Elevate Remote
Workforce Productivity
Recently Released Features

14. 14
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Capture AST data
and share this data
with others within
your organization or
externally
Automated Session Test Snapshots
Elevate Remote
Workforce Productivity

15. 15
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Automated Session Test Snapshots
Demo

16. 16
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
AST data can now
be added to and
viewed within
dashboards and
reports, which
facilitates power
overviews and
rollups of this data
AST Data in Reports and Dashboards
Elevate Remote
Workforce Productivity

17. 17
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Leverage the agent
re-installation
process to preserve
historical data, alert
configurations,
labels, tests, and
proxies associated
with the original EPA
Endpoint Agent Re-installation Process
Elevate Remote
Workforce Productivity

18. Ensure Data Privacy
and Protection
Recently Released Features

19. 19
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Multi-region support
allows users to
define where their
data is stored to
ensure compliance
with regional data
regulations
European presence for agent locations
(EU Region)
Ensure Data Privacy
and Protection

20. 20
@ThousandEyes
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Poker Anyone? Upcoming U.S. Events (Nov-Dec)
November 28 - December 2, 2022 | Las Vegas, NV
● ThousandEyes booth - demos, experts, etc.
● ThousandEyes Speaking sessions
● 1920’s “Speakeasy” with Ice Bar experience
● ThousandEyes booth - demos, experts, etc.
● ThousandEyes Speaking sessions
● Texas Hold-em Tournament with food/drink
Connect With Your Account Team!

21. © 1992–2021 Cisco Systems, Inc. All rights reserved. 21
@ThousandEyes
Learning
Resources
Blog
Connect
with your
CSM
• New tutorial videos on our features
https://www.thousandeyes.com/resources/?cat=tutorial
• Reach out to your CSM if you have any questions
• Check out our blog for more information
https://www.thousandeyes.com/blog/
Next Steps
© 1992–2022 Cisco Systems, Inc. All rights reserved.

22. Q&A