Presented by Ian Waters and Tim Hale

1. Troubleshooting
WebEx & Microsoft Teams with ThousandEyes

2. 2
Featured speakers
IanWaters
Senior Director, EMEA Marketing
Tim Hale
Senior Solutions Engineer

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Before we begin...
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@ThousandEyes
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved.

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Copyright ©2020 ThousandEyes, Inc. All Rights Reserved.
Agenda
• About ThousandEyes
• Troubleshooting Challenges
• WebEx & Teams Considerations
• Demo
• Q&A
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@ThousandEyes

5. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
Regional Office
Regional Office
Regional Office
Regional Office
Siebel
HRMS
Flow
PCAP
SNMP
Exchange
Data
Center
IT managed digital experience by controlling networks and applications

6. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
Digital experience relies on service providers and networks outside of IT’s control
The New Enterprise Reality
SaaS
IaaS
CDN
DNS
DNS Provider
Security Provider
API
Customer
Data
Center

7. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
We enable our customers to see, understand
and improve the quality of the digital
experience they deliver to their customers,
partners and employees through equipping
them with the visibility they need to treat
every network like it’s their own.

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How we work has changed
Cloud
Collaboration
Remote Working
34%
Of workers who
previously commuted to
work now say they work
remotely
42% 67%
Of organizations
says they will move a
significant portion of
their UC solution to
the cloud
Of companies say they
have increased cloud and
unified communications
adoption
Source: MIT, Nemertes Research

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But its not without its challenges…
85% of online meeting participants
say they have issues with the software and
staying connected
42% of individuals who attend online
meetings say they become frustrated before
meetings begin – because they cannot join
them with ease
Source: Cisco

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Increasing demands on IT Support teams
65% of respondents reported spending OVER
10 HOURS more per week troubleshooting UC
issues in
2021 vs 2018.
Measuring underlaying
network health
Understanding end-user
experience
Problem domain isolation
(Client, Application, Network)
Source: https://www.stateofthenetwork.com/assets/pdf/2021-infographic.pdf

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WebEx and MicrosoftTeams both leaders is Collaboration

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MicrosoftTeams leveraged for 2.7 BN minutes daily

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Collaboration platforms now major network providers
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Challenges in Supporting User Experience
• Employee working environment
– WiFi + local ISP + contented broadband + browser issues
• Best efforts contended nature of the Internet
– Relying on each hop in the chain to perform
• Lack of visibility into provider networks & application
– Are all users routing optimally – is the page load performing?
• Intermittent issues & reactive support
– How do you troubleshoot proactively, especially for small groups of users
• No end-to-end view to assure user experience
– How do you move away from a siloed view of systems to an end-to-end view of user
experience?

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ThousandEyes Agents
Globally distributed agents installed
and managed by ThousandEyes in
200+ cities around the world.
Cloud Agents
ISP | Broadband | Cloud Provider

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ThousandEyes Agents
Globally distributed agents installed
and managed by ThousandEyes in
200+ cities around the world.
Cloud Agents
ISP | Broadband | Cloud Provider
Endpoint Agents
Browser-based plugins installed on
end-user laptops and desktops.
Apple | Microsoft

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ThousandEyes Agents
Globally distributed agents installed
and managed by ThousandEyes in
200+ cities around the world.
Cloud Agents
ISP | Broadband | Cloud Provider
Endpoint Agents
Browser-based plugins installed on
end-user laptops and desktops.
Apple | Microsoft
Enterprise Agents
Lightweight software-based agents easily
installed on your own network, in data centers,
branch offices and VPCs.
Cisco | Docker | Linux

18. Demo

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ThousandEyes WebEx Cloud Agents

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Internet Insights
• Detection of global network outages
• Identification of affected domains
App Experience
• Transaction scripting, page load
HTTP/DNS/RTP Server
• HTTP Availability, response time, throughput
Network Metrics
• Packet Loss, Latency, Jitter
PathVisualization
• Hop-by-hop; multi-point; bidirectional
• Metrics and data per hop
• Integrated Outage Detection
BGP Monitoring
• Reachability, path changes, updates
Understand the application and the network together

21. Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 21
@ThousandEyes
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22. Q&A