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Putting users first, Mariana Kotzeva
1. Eurostat
Putting users first
ESAC Seminar
Statistics – When facts count
Helsinki, 12 June 2017
1
Mariana Kotzeva
Acting Director General,
EUROSTAT
2. Eurostat
The European Statistical System (ESS)
A partnership between Eurostat, all national statistical
institutes and other national authorities
3. Eurostat
How does this partnership work?
• Collect and verify data, send
them to Eurostat
National
statistical
offices:
• Consolidates data
• Produces European aggregates
• Publishes official statistics for
Europe (European statistics)
Eurostat
4. Eurostat
What do users expect from us?
European
statistics
to be:
Easily
accessible
Easy to
understand
Interactive
Reusable
5. Eurostat
In a world of fast-food information and data deluge
European statistics should be visible and attractive
Producing high-quality statistics is not enough
6. Eurostat
Focus on users
Better communication and
dissemination of statistics
6
Two of the five key areas of the ESS
Vision 2020:
14. Eurostat
New technologies make it possible to improve dialogue
with users through social networks, blogs…
Permanent and direct dialogue with users
15. Eurostat
1
2
43
3. Open data
dissemination
4. Statistical
literacy,
communication
2. Visualisation and
digital products
1. User analysis
Increase dialogue
with users
An ESS Vision 2020 project to modernise dissemination of statistics
DIGICOM 2016-2019
18. Eurostat
• With potential users on
Facebook (since Nov.2016)
Comments, online polls
• With advanced users
Dedicated online platform
(from Sept. 2017)
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DIGICOM: User engagement
19. Eurostat
• European Statistics Olympics
school year 2017-2018
• Statistics4beginners -Eurostat
website
• Massive open online course
(MOOC): planned cooperation
with Committee of the Regions
Teach users about statistics:
statistical literacy
20. Eurostat
statistics
20
• Pilot dissemination of statistics with
a different level of maturity
• Target: advanced users and scientific
community
• Launch 8 June of 3 products
responding to specific needs
• Seek feedback on the use of the
statistics and on the methodology
A new way to respond to users' needs:
21. EurostatEurostat
21
Fast changing data to reflect evolving
needs of our users
Post-truth environment – objective facts
less influential in shaping public opinion
than emotions or personal beliefs
Lack of trust can lead to misuse of
statistics
Making statistics closer to citizens
What next?