Prosci's "CMROI Calculator: Interactive Inside Look" Webinar

Copyright Prosci 2015. All rights reserved.
webinar@prosci.com
Prosci Change Management Webinar
CMROI Calculator:
Interactive Inside Look
1

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Telephone: +1-970-203-9332
Email: webinar@prosci.com
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will require additional steps on your part.
…………………………………….............................................................
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Our Resources:
• Published products and tools
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To help individuals and organizations build
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methodologies.
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change management
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2

Agenda
• CMROI Context
• CMROI Logic Flow
• CMROI Calculator
3
us
you
then

Copyright Prosci 2015. All rights reserved.4
“The calculator helps bridge the discussion
between what we do and the project results.
“The CMROI Calculator is a valuable tool. It re-frames the
conversation around the ‘people dependence’ of project
benefits in a way that is visual and compelling.
It clearly shows the impacts that change management
can have and opens up an interesting dialogue
about the role of active and engaged sponsorship.”
As a result, Change Management funding decisions can be tied directly
to benefit realization at the scale appropriate for the change initiative.”

How will it work?
5
us
you
then
Prepare – during the webinar think about if you
could complete the fields of the CMROI Calculator
(benefits, people dependency)
Volunteer – and you take control
of the mouse and keyboard on my
screen (I’ll touch base before handing
over the reins about audio)
1.
2.
3.
Enter your data and see the results –
you will enter 3-4 benefits and objectives, then assign
a people dependency, then see the results in real.
* be sure you are typing in general and non-identifying information

BLUF: Bottom Line Up Front
• Directly connect CM
impact to project results,
benefits and objectives
• No longer “resource
for CM” – becomes
“resource for X% of
project results”
6
Project ROI
CM
ROI
Project ROI
People
Dependent
(CMROI)
or

“Priority is a
function
of context.”
- Stephen R. Covey

Current Transition Future
TC F
C C C C C
C C C C C
C C C C
C C C C C
C C C C C
T T T T
T T T T T
T T T
T T T T
T T T T T
F F F
F F F F
F F
F F F
F F F F
T
T
T
F
F
F
F
F
F
F
F
Ultimately requires individuals to move
from their own current to their own future
An organizational move from the current to the future
8

TransitionCurrent Future
Results and Outcomes Depend on
Employee Adoption and Usage
WithchangemanagementWithout
=
X project
benefits
created
Current FutureTransition
Adoption
and usage
gets bumpy
Adoption
and usage
takes longer
Adoption
and usage
incomplete
Adoption
and usage
not as expected
<X
9

Capturing Change Value that
Depends on Adoption and Usage
TransitionCurrent Future
Current FutureTransition
Expected benefits
Consequences
of poor adoption
and usage
is the ROI of change management
10

Capturing Change Value that
Depends on Adoption and Usage
%
of expected project
benefits depend on
adoption and usage
is the ROI of change management
11

CMROI
Logic
Flow
questions

“It is not the
answer that
enlightens, but
the question.”
- Eugène Ionesco

questions
1. What are the organizational
benefits and project objectives?
2. What is the relative contribution
of each benefit/objective?
3. Qualitatively – how much
depends on adoption and usage
(All-High-Med-Low-None)?
4. Quantitatively – how much of
the benefit do we get if NO ONE
adopts and uses the change?

How will it work?
15
us
you
then
Prepare – during the webinar think about if you
could complete the fields of the CMROI Calculator
(benefits, people dependency)
1.
2.
3.
Enter your data and see the results –
you will enter 3-4 benefits and objectives, then assign
a people dependency, then see the results in real.
These are the 4 questions to
start preparing if you
want to volunteer for the

What is the project trying to achieve?
0
500
Future
Organizational
Benefits
Project
Objectives
Revenue
Costs
Profits
Efficiencies
Compliance
Safety
Process Excellence
Customer Satisfaction
Specific metrics and
measurements for improvement
How work will be different
after the change
16

1. Benefit #1
2. Benefit #2
3. Benefit #3
4. Objective A
5. Objective B
6. Objective C
1. Benefit #1
People dependent:
Low
2. Benefit #2
People dependent:
Medium
3. Benefit #3
People dependent:
High
4. Objective A
People dependent:
All
5. Objective B
People dependent:
None
6. Objective C
People dependent:
High
1. Benefit #1
People dependent:
Low
If NO ONE adopts,
we get: 65%
2. Benefit #2
People dependent:
Medium
If NO ONE adopts,
we get: 40%
3. Benefit #3
People dependent:
High
If NO ONE adopts,
we get: 10%
4. Objective A
People dependent:
All
If NO ONE adopts,
we get: 0%
5. Objective B
People dependent:
None
If NO ONE adopts,
we get: 100%
6. Objective C
People dependent:
High
If NO ONE adopts,
we get: 5%
How much depends on adoption and usage?
17

CMROI Calculation Data
Project
Objectives
1. Meaningful use incentives 4 High 35%
2. One patient, one chart 6 High 25%
3. Billing and claim error reduction 6 High 35%
4. Physician communication 5 High 10%
5. Modernization of platform 3 Low 90%
Organizational
Benefits
1. Patient throughput and experience 9 All 0%
2. Lower cost, higher revenue 6 Low 75%
3. Risk and fine reduction 7 High 35%
4. Clinical best practices 3 All 0%
5. Patient empowerment 8 Low 65%
EHR in ACME Health
18

Results
EHR in ACME Health
Project
Objectives
1. Meaningful use incentives 4 High 35%
2. One patient, one chart 6 High 25%
3. Billing and claim error reduction 6 High 35%
4. Physician communication 5 High 10%
5. Modernization of platform 3 Low 90%
Organizational
Benefits
1. Patient throughput and experience 9 All 0%
2. Lower cost, higher revenue 6 Low 75%
3. Risk and fine reduction 7 High 35%
4. Clinical best practices 3 All 0%
5. Patient empowerment 8 Low 65%
64%
Of what you expect
from this effort
depends on employee
adoption and usage
Adoption
contribution
Installation
contribution
100%
50%
36%
19

CMROI Calculator

CMROI Calculator Snapshot
• Cloud-based
• Quantify contribution
of adoption and usage
• Tool flow follows
CMROI logic flow
• Multiple calculations,
Multiple projects
21
CMROI Calculator
$25 USD/mo.
Full access, no
obligation 14 day trial
Free Trial
Find in Available Resources
Scroll below description to
activate your trial
TRIAL AVAILABLE

Questions
PICK ME! 1) brief description of project; 2) confidence
on having data ready (1-5 scale); 3) audio option =
[mic / headset / telephone]; 4) “YES” (to indicate you
understand you are in control and you should only
share what you are comfortable and able to share
with our webinar audience)
This is what you need to type into
the question pane to volunteer:
How will it work?
22
you
2.

“The calculator helps bridge the discussion
between what we do and the project results.
“The CMROI Calculator is a valuable tool. It re-frames the
conversation around the ‘people dependence’ of project
benefits in a way that is visual and compelling.
It clearly shows the impacts that change management
can have and opens up an interesting dialogue
about the role of active and engaged sponsorship.”
As a result, Change Management funding decisions can be tied directly
to benefit realization at the scale appropriate for the change initiative.”

Prosci CMROI Calculator - Getting Started
Log into the Portal. Activate CMROI
Calculator free trial. Click “Get Started.”
Add a Project (with name) or select an
existing project from a different app.
Click “Add a Calculation” then give your
calculation a Name (you can do
multiple calculations on a project)
Select type of calculation:
Multiple Benefit or Single Benefit

Screenshot
25
Prosci CMROI Calculator Snapshot – What is the project trying to achieve?

Prosci CMROI Calculator Snapshot – How people dependent are the benefits?

Screenshot
27
Prosci CMROI Calculator Snapshot – Results and scenario analysis

How will it work?
28
you 3. Enter your data and see the results –
My screen … but you have
mouse and keyboard controls
And I will unmute you, if you
are telephone or headset
Benefits and
Objectives
Relative
Contribution
Qualitative
people
dependency
Quantitative:
captured if NO
ONE changes
1.
2.
3.
4.
Questions
PICK ME! 1) brief description of
project; 2) confidence on having
data ready; 3) audio you are
using; 4) “YES” (to accept)
Remember what to
type in question
pane to volunteer

Webinar attendees
take control and
conduct real-time
CMROI Calculations

Want to try your own calculations? You will need two windows open:
Portal (browser) and Webinar (GoTo)
30
Your real time
CMROI
Calculation
Prosci
Webinar
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Calculator in
Available Resources
Activate Free Trial
(below description)
Confirmation
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Prosci Change Management Webinar
Determining Your Organization’s
Change Management Maturity
1
GoToWebinar
$30 / Month $300 / Year
CMROI Calculator
$25 USD/mo.
TRIAL AVAILABLE

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