This document provides an overview of innovation in the workplace. It defines innovation and creativity, discusses types of innovation like process and product innovation. It outlines the stages of the innovation process as initiation and implementation. It also examines ways to promote innovation such as seeking the right people, having an innovation process, and being open to small experiments. Finally, it concludes with questions about applying innovation concepts.

1. All you wanted to know about
innovation in the workplace
by Toronto Training and HR
October 2015

2. CONTENTS
3-4 Introduction
5-6 Definitions
7-9 Types of innovation
10-11 Stages of the innovation process
12-13 Competitiveness of countries regarding innovation and technology
14-15 A protocol for innovation
16-17 The early phase of the diffusion of innovation
18-19 Direction of innovation flow
20-21 Building a minimum viable innovation system
22-23 Chief Leaning Officers and innovation
24-26 HR practices to boost innovation
27-28 Perceptions of an innovation-focused HR system
29-30 The innovation ecosystem model
31-32 Checklist for running a business experiment
33-34 A sample innovation path
35-36 Looking through an innovator’s lens
37-38 Generating and sustaining everyday innovation
39-41 Increasing the ability of individuals to innovate
42-45 Ways to promote innovation
46-47 Propensity to innovate
48-49 Innovation in Silicon Valley
50-51 Conclusion, summary and questions
Page 2

3. Page 3
Introduction

4. Page 4
Introduction to Toronto Training
and HR
Toronto Training and HR is a specialist training and
human resources consultancy headed by Timothy Holden
10 years in banking
15 years in training and human resources
Freelance practitioner since 2006
The core services provided by Toronto Training and HR
are:
Training event design
Training event delivery
HR support with an emphasis on reducing
costs, saving time plus improving employee
engagement and morale
Services for job seekers

5. Page 5
Definitions

6. Definitions • Innovation
• Creativity
Page 6

7. Page 7
Types of innovation

8. Types of
innovation
1 of 2
Finance
• Business model
• Networking
Process
• Enabling process
• Core process
Offering
• Product performance
• Product systems
• Service
Page 8

9. Types of
innovation
2 of 2
Delivery
• Channel
• Brand
• Customer experience
Page 9

10. Page 10
Stages of the innovation
process

11. Stages of the
innovation
process
• Initiation
• Implementation
Page 11

12. Page 12
Competitiveness of
countries regarding
innovation and technology

13. Competitiveness
of countries
regarding
innovation and
technology
• USA 9.01
• China 7.36
• Japan 6.4
• Germany 4.32
• Singapore 3.69
• France 3.62
• Canada 3.30
• UK 3.23
• Finland 3.10
• Australia 3.02
Page 13

14. Page 14
A protocol for innovation

15. A protocol for
innovation
• Idea generation
• Impact
• Incubate
• Invest
• Integrate
• Improve
Page 15

16. Page 16
The early phase of the
diffusion of innovation

17. The early phase
of the diffusion
of innovation
• Phase one
• Phase two
• Phase three
Page 17

18. Page 18
Direction of innovation
flow

19. Direction of
innovation
flow
• Outside-in
• Inside-out
Page 19

20. Page 20
Building a minimum viable
innovation system

21. Building a
minimum
viable
innovation
system
The first 90 days
• Day 1-30
• Day 20-50
• Day 20-70
• Day 45-90
• Questions to ask
Page 21

22. Page 22
Chief Learning Officers
and innovation

23. Chief Learning
Officers and
innovation
• Motivation
• Continuous learning
• Mobile/performance
support
Page 23

24. Page 24
HR practices to boost
innovation

25. HR practices to
boost
innovation
1 of 2
• People
• Performance and
reward
• Work and
organization
• Communication and
information
Page 25

26. HR practices to
boost
innovation
2 of 2
• Ability
• Motivation
• Opportunity
Page 26

27. Page 27
Perceptions of an
innovation focused HR
system

28. Perceptions of
an innovation
focused HR
system
• Recruitment and
selection
• Training and
development
• Performance
management
• Compensation
• Teamwork and job
characteristics
• Employee participation
Page 28

29. Page 29
The innovation ecosystem
model

30. The
innovation
ecosystem
model
• Creativity
• Education rates
• R&D
• Capital access and
government programming
• Market conditions and
business attitudes
Page 30

31. Page 31
Checklist for running a
business experiment

32. Checklist for
running a
business
experiment
• Purpose
• Buy-in
• Feasibility
• Reliability
• Value
Page 32

33. Page 33
A sample innovation path

34. A sample
innovation
path
• Ethnographic research
• Participatory research
• Evaluative research
• People and systems
• Patterns and priorities
• Problem framing
• Concept ideation
• Modelling and prototyping
• Design rationale
Page 34

35. Page 35
Looking through an
innovator’s lens

36. Looking
through an
innovator’s lens
• Acknowledge
• Reframe
• Connect
Page 35

37. Page 37
Generating and sustaining
everyday innovation

38. Generating and
sustaining
everyday
innovation
• Brand
• Assess
• Spark
• Implement
• Sustain
Page 38

39. Page 39
Increasing the ability of
individuals to innovate

40. Increasing the
ability of
individuals to
innovate 1 of 2
• Discovery-
associational thinking
• Delivery-
linear thinking
Page 40

41. Increasing the
ability of
individuals to
innovate 2 of 2
• Associating
• Questioning
• Observing
• Experimenting
• Networking
Page 41

42. Page 42
Ways to promote
innovation

43. Ways to
promote
innovation
1 of 3
• Seek out the right people
• Recognize that everybody
has a part to play in driving
innovation
• Have an innovation
process, while
remembering there is no
one ‘right’ process for
every organization
• Communicate and listen
• Don’t just say no
Page 43

44. Ways to
promote
innovation
2 of 3
• Think strategically and
keep your radar turned on
at all times
• Look for collaboration
opportunities everywhere
• Make sure creative efforts
are valued and rewarded
• Don’t scare away
innovation with a steep
price for mistakes or
failures
Page 44

45. Ways to
promote
innovation
3 of 3
• Be open to small-scale
experiments
• Learn from people both
inside and outside the
organization
• Don’t neglect social media
Page 45

46. Page 46
Propensity to innovate

47. Propensity to
innovate
Case study-robotic
surgery in Italy
• Openness to
innovation
• Fascination with
new technology
Page 47

48. Page 48
Innovation in Silicon
Valley

49. Innovation in
Silicon Valley
• Components
• Behaviours
• Other economic regions
around the world
• Lessons for businesses,
entrepreneurs and
venture investors
Page 49

50. Page 50
Conclusion, summary and
questions

51. Page 51
Conclusion, summary and
questions
Conclusion
Summary
Videos
Questions