Land the perfect job with the ideal employer March 2011

Land the perfect job with the ideal employer! by Toronto Training and HR March 2011

Contents 3-4 Introduction to Toronto Training and HR 5-6 Job seeking 7-15 Securing a new role 16-23 Resumes 24-25 Cover letters 26-28 Speculative approaches 29-30 Reference letters 31-35 Layoffs 36-37 Looking the part 38-40 Engaging with your employer 41-49 Interviews 50-54 Interview questions 55-56 Workability attitudes 57-60 Workability skills 61-62 Work know-how 63-64 Work search strategies 65-66 What’s next? 67-68 Conclusion and questions Page 2

Introduction to Toronto Training and HR Toronto Training and HRis a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking 10 years in training and human resources Freelance practitioner since 2006 The core services provided by Toronto Training and HR are: ,[object Object]

Training course delivery- Reducing costs ,[object Object]

Improving employee engagement & morale

Services for job seekers,[object Object]

Job seeking But there is one small problem: the call Never comes. And we are left to wait And wait And wait While the world goes out of its way, It seems, To tell us how little It cares Whether we find work, Or not.

Securing a new role 1 of 8 REASONS FOR MOVING JOBS For promotion within your organization To move to another role of a similar level within your organization To gain upward promotion to a higher level within a different organization To move to a position of similar responsibility within a different organization To do a different type of work To be self-employed To retire

Securing a new role 2 of 8 REASONS FOR MOVING JOBS To return to (full-time) study To care for your children To start your own business To get better training and development To care for other dependants Because I dislike my immediate manager Reduce stress To get a better pension To learn new things Increase job satisfaction

Securing a new role 3 of 8 REASONS FOR MOVING JOBS Unhappy with leadership of senior management Better pay/benefits elsewhere Opportunities for promotion I want to work for a more ethical/greener employer Easier/shorter journey to work More flexible working hours Increased job security in another organization

Securing a new role 4 of 8 REASONS FOR STAYING WITH THE CURRENT EMPLOYER I trust the senior management team I would find it difficult to find another job at the moment I enjoy working with my colleagues I have a good line manager I receive good pay and benefits I have a good pension I receive a good bonus

Securing a new role 5 of 8 REASONS FOR STAYING WITH THE CURRENT EMPLOYER I have job satisfaction I have good career development opportunities I have good training and development opportunities I like my customers/clients My job is secure I would receive a decent redundancy payment if I were made redundant

Securing a new role 6 of 8 SKILLS AND ATTRIBUTES REQUIRED Transferable/flexible skills Adaptable Interpersonal skills Technical/professional knowledge Customer service skills Appropriate qualifications IT skills

Securing a new role 7 of 8 SKILLS AND ATTRIBUTES REQUIRED Leadership/management skills Innovative Business acumen Potential to progress Language skills

Securing a new role 8 of 8 RESEARCH What does the employer or company do? What is involved in the position you're applying for? What qualifications do you need for the position? What skills is the employer looking for? Who are the customers or clients? What kind of reputation does the employer have?

Resumes 1 of 7 TYPES OF RESUME Chronological Functional Combination Targeted

Resumes 2 of 7 ADDITIONAL TIPS Use a laser printer. Use high-quality stationery. Print your resume on cream or ivory-coloured paper, of at least 24 pounds in weight. Avoid heavy paper, which can crease and damage the print.

Resumes 3 of 7 Keep it short. The main body of the resume should be no more than 3 pages. More than this will probably not be read. But make sure it contains sufficient detail for the reader to understand clearly what it is you have been doing. Start with your personal details including contact details (address and telephone number) age or date of birth, and marital status (e.g. married, two children aged 5 and 7). Details about your education should be limited to the most advanced qualifications obtained.

Resumes 4 of 7 Details about your family, pets, pastimes should appear at the end of the resume. These are generally used as discussion points in an interview. You may like to summarise the sort of person you are at the top of the resume as in "A Multi-media design artist with particular expertise in Photoshop and Web Authoring" but do not make this more than two lines and avoid telling everyone how wonderful you are: it is the recruiter's job to assess your ability, not yours.

Resumes 5 of 7 Detail your work experience in "reverse chronological order". This means putting your most recent experience first. Employers are interested mainly in what you can do for them now, not what you were doing 10 years ago. You should reduce the amount of detail you provide about previous jobs as you work back through your employment history time. For each position provide (in bold ) a job title, the name of the employer, and the dates you were (are) employed there.

Resumes 6 of 7 You should then provide details of the daily tasks you performed, and any major successes or achievements which you want to draw to the reader's attention. This is often best done using a succession of bullet points. Avoid making your resume too complicated in layout and design. Many agencies and employers feed resume information into a database using scanners and Optical Character Recognition programs which may fail to interpret complicated formatting and small fonts.

Resumes 7 of 7 Do not put everything in capitals. It is difficult to read and can be very annoying. Always use mixed case headings and text. When sending a resume, include a covering note which explains the geographical areas you are prepared to work in , the distance you can commute, details of your present salary and the sort of work you are looking for. If you are looking for a particular type of work then you should also explain what this is. You should also include a day-time phone number where you can be contacted if possible. Recruiters are trained to contact candidates with a maximum of discretion.

Cover letters First paragraph Second paragraph Third paragraph Fourth paragraph

Speculative approaches

Speculative approaches 1 of 2 Named contacts Networking Research Online Email then telephone

Speculative approaches 2 of 2 Reducing costs Making money Saving time Improving productivity Power words

Reference letters NEVER TAKE THEM FOR GRANTED Be punctual Be factual Use a resume Get examples Avoid discrimination data Choose words carefully

Layoffs 1 of 4 THE END IS NIGH Don’t quit first Be ready to explain what happened Recruiters ask the same interview questions Salaries are often negotiable

Layoffs 2 of 4 BEFORE BEING LAID OFF Leverage LinkedIn immediately Establish non-work contact channels Increase your external face-to-face networking DO NOT job search from the office Expand your online presence in a focused and professional way Focus on what you want your next job to be and which employers appeal to you Cut back on your spending

Layoffs 3 of 4 AFTER BEING LAID OFF Shock: I don't get it-don’t know what's really happening. Denial: I can't believe this. It can't be true. Anger: Why me? I don't deserve this. Why didn't it happen to someone else? Bargaining: I'll work harder than ever, starting right now. Then they won't really lay me off. Depression: This is real. I feel like I'm drowning. I'm sad. There's a huge weight on me. It feels like I can't wake up. Acceptance: I feel some energy returning. I feel a bit more positive about my next steps.

Layoffs 4 of 4 AFTER BEING LAID OFF Dealing with stress Venting Keep busy

Looking the part You will never get a second chance to make a first impression. What not to wear.

Engaging with your new employer

Engaging with your new employer 1 of 2 Tune into and know the business your organization is in Clarify expectations-theirs first, then yours Bring forward solutions, not problems What can you do for your boss? Check your attitude of entitlement at the door Stay in alignment with the mission, vision and values of the organization Focus on the future

Engaging with your new employer 2 of 2 Read what some of the gurus have to say Identify the skills you can polish to make yourself more valuable Be authentic Be accountable for your contributions and actions. Use SMART goals

Interviews 1 of 8 FUNCTION OF AN INTERVIEW Can you do the job? Will you do the job? Will you fit in?

Interviews 2 of 8 Planning Interview materials Interview After the interview

Interviews 3 of 8 PREPARE FOR AN INTERVIEW Collect information about the company Find out everything you can about the position Prepare for the questions Think about how you can create value Prepare to handle questions about money Prepare your references Practise introductions Prepare what to take to the interview Prepare what you are going to wear Prepare your schedule and route

Interviews 4 of 8 DURING THE INTERVIEW Make your entrance Get started Take notes-listen carefully Keep focused on how you can add value Handling objections and difficult questions Ask questions What about money?

Interviews 5 of 8 AFTER THE INTERVIEW Learn from the experience The only thing you can control is your attitude and preparation Reasons why applicants are rejected

Interviews 6 of 8 AVOIDING THE FREEZE Know your target inside out. Study the job description and person spec as well as any literature and their website. Perfect your communication skills. You will be selling yourself and your skills so clear and concise communication is vital. Give evidence of your skills. If you have completed a project give evidence or show the results. Better still take brochures or reports to prove your boasts. Don't forget to present yourself like a winner. It makes all the difference.

Interviews 7 of 8 WHAT YOU SAY Talk Work your top-sellers Prove your points Make it about the employer Do your homework Anticipate challenging questions

Interviews 8 of 8 HOW YOU SAY IT Show them you’ll bring it Smile and make sure to have good eye contact Don’t rush Dress the part Finish off with a handshake and follow-up Be well prepared Remember to breathe Take a moment before answering Don’t mention you’re nervous Visualize

Interview questions 1 of 4 TYPICAL QUESTIONS Tell me a little about yourself. This is not an open question to go into every little detail about your life. You need to keep your answer to this open-ended question very professional. You will want to give a 1 to 2 minute summary of your professional life. Describe a typical workday for you. This is where you will want to highlight the skills that you use in your current job that will be beneficial to the job that you are applying. You want to make your day sound interesting and full of challenges that you meet and solve.

Interview questions 2 of 4 TYPICAL QUESTIONS Why are you leaving your job? This can be a tricky question for many job hunters. If you are changing careers, you may want to highlight some of the reasons that you are changing industries. Answers that will work for many interviews is that you are looking to work closer to home and that you are looking for a company that you can grow with. One of the answers that you do not want to use is that you are looking for more money.

Interview questions 3 of 4 TYPICAL QUESTIONS What is your best and what is your worse attribute? Answering the first part of this question is often easy for most people in an interview. It is the second part that gives people trouble. You need to say that something about you is bad, but you do not want the interviewer to see you in a bad light. One of the best answers to the worse attribute is that you are a perfectionist and that you will keep working on a project until you get every little detail right.

Interview questions 4 of 4 TYPICAL QUESTIONS What interests you about the job? This is where some of your research will come in handy. You can point out how some of the responsibilities that the employer listed in their want ad are items that you have wanted to work with. You can also point out that the company is at the cutting edge of your profession and that you want to grow with an industry leader.

What is an attitude? Dependability Positive attitude Integrity/honesty Concern for quality Independence and initiative Commitment to an employer and work Adaptability Managing risks Courtesy Positive attitude to learning Workability attitudes

What is a skill? Listening skills Verbal communication skills Non-verbal communication skills Written communication skills Reading skills Using documents to communicate Problem-solving and decision-making skills Numeracy skills Money management skills Working with others and collaboration skills Workability skills 1 of 3

Skills for working safely IT and information management skills Time management and work-life balance skills Stress management skills Appearance and dress skills Negotiation skills Skills in accepting feedback Skills for dealing with addictions Skills for dealing with unfairness Relationship building skills Value management skills Workability skills 2 of 3

BLOOM’S TAXONOMY OF COGNITIVE LEVELSRemembering Understanding Applying Analyzing Evaluating Creating Workability skills 3 of 3

Work know-how Work-specific skills Gaining experience Understanding organizational operations

Work search strategies

Work search strategies Developing personal strengths Building a vision Understanding the work role Understanding and preparing materials to market yourself Work interview skills

What’s next? Decide which workability attitudes and skills you want to improve Find ways to learn and practice Notice how others use workability attitudes and skills Ask someone to observe you

Land the perfect job with the ideal employer March 2011

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