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Leadership July 2015
1. All you want to know about effective
leadership
by Toronto Training and HR
July 2015
2. CONTENTS
3-4 Introduction
5-6 Definitions
7-8 Essential characteristics of leadership
9-10 What do we see when we observe leadership?
11-12 Drivers for leadership success
13-14 Reasons people choose to lead a team
15-16 Examples of leadership behaviour
17-19 Aspects that characterize the magnitude of leadership tasks
20-21 Process steps on the part of the leader
22-23 Process steps on the part of the follower
24-25 Advantages of a hierarchical form of cooperation
26-28 To what extent?
29-30 Interim CEOs
31-37 Leaders as trust builders
38-39 The story of leadership; questions to ask
40-41 Removing barriers to accountability
42-44 Ways that leaders can destroy their team
45-46 Mistakes which some leaders make when the going gets tough
47-49 What good leaders do and don’t do…
50-51 Conclusion, summary and questions
Page 2
4. Page 4
Introduction to Toronto Training
and HR
Toronto Training and HR is a specialist training and
human resources consultancy headed by Timothy Holden
10 years in banking
15 years in training and human resources
Freelance practitioner since 2006
The core services provided by Toronto Training and HR
are:
Training event design
Training event delivery
HR support with an emphasis on reducing
costs, saving time plus improving employee
engagement and morale
Services for job seekers
16. Examples of
leadership
behaviour
20 in total
Four considered to be most
effective
• Solving problems
effectively
• Operating with a strong
results orientation
• Seeking different
perspectives
• Supporting others
Page 16
18. Aspects that
characterize
the magnitude
of leadership
tasks 1 of 2
• The magnitude of the
problem or threat
• Denial of the need for
change
• Cooperation with
difficult followers
• The scale of the
dynamics and conflict
between followers
Page 18
23. Process steps
on the part of
the follower
• Seeking out the
situational context
• Orientation to the
leader
• Assumption of the
foreign will
• Difficulties which can
occur
Page 23
32. Leaders as
trust builders
1 of 6
• Behavioural consistency
• Behavioural integrity
• Sharing and delegation
of control
• Communication
• Demonstration of
concern
• Consulting team
members when making
decisions
Page 32
34. Leaders as
trust builders
3 of 6
Pillars of trustworthiness
• Ability
• Benevolence
• Integrity
• Predictability
Page 34
35. Leaders as
trust builders
4 of 6
Experiencing trustworthy
leadership
• Putting relationships at
the heart
• Recognising and
developing uniqueness
• Enabling mutual
responsibility
• Engaging with real
people
Page 35
36. Leaders as
trust builders
5 of 6
Characteristics of the
trustworthy leader
• Human leaders
• Personal leaders
• Relational leaders
Page 36
37. Leaders as
trust builders
6 of 6
• Relational mindset v
transactional mindset
• Leadership above and
under the surface
• The space of trust
• The challenge of
distance
• Benefits of trust
relationships-feelings
Page 37
39. The story of
leadership;
questions to
ask
• What is your plot?
• Who are the main
characters of your story?
• What conflicts do you
need to resolve?
• What are you known
for?
• When are you at your
best?
Page 39
41. Removing
barriers to
accountability
Why do leaders struggle?
• Fear accountability
• Confuse accountability
with responsibility
• Do not have adequate
resources
• Have blind spots
• Are not willing to be
accountable
Page 41
43. Ways that
leaders can
destroy their
team 1 of 2
• Create unreasonable
time constraints
• Insult innovation and
discourage mistakes
• Don’t involve the team
until the last minute
• Don’t define who does
what
• Let corporate politics
get in the way of
progress
Page 43
44. Ways that
leaders can
destroy their
team 2 of 2
• Establish roadblocks to
virtual collaboration
• Send mixed messages
about the team
priorities
• Don’t motivate with
rewards and
recognition
• Don’t trust our
colleagues
Page 44
46. Mistakes
which some
leaders make
when the
going gets
tough
• Become reactive and
reactionary
• Huddle with only the
corporate folks
• Cut, cut and cut again
• Go after new clients and
customers
• Do more with less
• Buy into pessimism
Page 46
48. What good
leaders do
and don’t
do… 1 of 2
DO
• Read/understand own
emotions and recognize the
impact on self and others
• Know one’s strengths and limits
• Know and have a good sense
of one’s self-worth and
capability
• Think and act with optimism
• See and seize opportunities for
contributing to the greater
good
Page 30
49. What good
leaders do
and don’t
do… 2 of 2
DON’T
• Appreciate others’ emotions
and perspective
• Utilize key organizational clues,
norms, decision networks and
politics
• Take responsibility for
outcomes
• Deal proactively with conflicts
• Integrate one’s self and team
with others in the organization
Page 30