What the worlds best consultants often miss. CBC Solutions takes a detailed look at current challenges and offers some very simple steps you can take to be sure you get the best rates and top notch services that work for your business.
2. Current I.T. challenges
Vendor practices and schemes
Right and wrong ways to rate I.T. Solutions
What the best I.T. providers often miss
The CBC Solutions advantage
3. Technology is getting more and more complex
The old ways of spending capital no longer work
Cloud computing has added complications
Carriers often compete with each other in a way that is not in the
best interest of the customer
Fast changing environment forces decision makers to re-evaluate
more frequently
4. Telecom providers use a process called “Cramming” to add
unnecessary fees to your bill
The FTV, and states' attorneys general has brought a total of
$353 million in penalties and restitution against the U.S.'s four
largest wireless carriers –source, FCC
Cloud service providers often include a “Financially Backed
Uptime Guarantee” that is non-specific and doesn’t define their
liability
5. Contracts are written with auto-renew clauses that can lock you
into a new term without your permission
Unnecessary services are “bundled” to make a more attractive
bottom line, but cost more in the long term
Companies are forced to change their business process to meet
the needs of the technology; it should be the other way around
“If you haven’t completed a detailed analysis of your telephone bills in the past two years,
there’s a 90% chance you are being overcharged—possibly as much as 20%.” -FCC
6. Wrong questions:
How long have you been in business?
What is your position on the Gartner Magic Quadrant?
How much does the solution cost?
Is the provider a recognized name?
Better ways to rate solutions:
What are the business requirements?
Does the solution meet the requirements out of the box?
What is the Total Cost of Ownership?
7. Building Trust is better than closing a Transaction
Customer success leads to better engagements and more sales
Good support is an actual necessity, not a luxury
Your solution may not be the best match for the customer
Other providers can be your assets, not your competition
8. We are vendor neutral; we find the best solutions for the
customer above all else
We help you develop a budget and stick to it
Our focus is on the long game
We show you the Total Costs over a 3 year span
We use measurable statistics to rate our effectiveness by your
increased efficiency and lowered costs
9. Best off-book pricing from over 150 of the best carriers in the
world
We help you define switching costs and 3 year savings
Deals are signed between you and the provider
We help negotiate contracts and set terms
We are your first line of communications with back-door access
to providers
10. We help your business grow and adjust to the changing market
Sales force automation
Cost analysis and bill reduction
Mobile workforce
Office moves
Business continuity
Web presence