1. Resume of Tim Scerri
Profile
• Experienced Business Analyst with strong analysis and data extraction skills.
• Experience in producing and automating report.
• Experience in Project Management and tracking of Project.
• Proven leadership and motivational skills.
• Facilitation of business performance reports.
• Excellent relationship building and development skills with all stakeholders encompassing senior
management.
• Health and Safety Representative for 5 years.
• Firewarden and First Aid certified.
Career Experience
TELSTRA OPERATIONS IS – PORTFOLIO MANAGEMENT &
PERFORMANCE
Demand Specialist January 2014 – CURRENT
Responsibilities • Provide monthly reports to Senior Management.
• Monthly reporting on CAPEX and PROPEX against monthly targets.
• Project Management in the ITS- Portfolio Management & Performance.
• Analyst ITS Products and make recommendation of one to start.
• Report on WIP ( Work in Progress) and meet yearly Targets
• Helping with Gating Papers and organising funding for Projects.
• Helping with
• Enterprise Program Management (EPM) Datamart Reporting and reporting for
Business Unit Program Leads.
• Help with Business case going up for gating.
• Coordinating and help PM with systems and forecasting, risk and milestone with
ITS Projects.
Private and confidential Page 1 of 7

2. Resume of Tim Scerri
Achievements • Managing the Risk, Milestones and issues with the ITS Licenses Portfolio.
• Creating the WIP Reporting in T-Inform for Senior Management and helping
close the WIP to achieve targets.
• Create a process to submit Funding request to the Business Planners.
• Create EDMS tracking and Submission for Funding ITS Projects
TELSTRA OPERATIONS IS – DATA CENTRE ASSET AND FACILITIES
Reporting Analyst April 2012 – January 2014
Responsibilities • Provide monthly reports to Senior Management.
• Complete Adhoc reporting request as required.
• Maintenance and administration for the Data Centre Asset and Facilities
Intranet and EDMS sites.
• Maintain ongoing relationships with stakeholders.
• Liaise with JCI to provide the required assistance with the Induction APEX Database.
• Reduce cost with reporting and analysing Data Centre Operations.
• Review specifications of new systems, functionalities and workflows
• Training staff on new systems.
Achievements • Reducing the number of phone and cost in operation at the Data Centres.
• Creating and administrating an Induction Database in APEX to tract and make
it easier for Security access to the Data Centres.
WORKSAFE VICTORIA PREMIUM DIVISION – COMPLIANCE BRANCH
Senior Compliance Program Analyst December 2008 – April 2012
Private and confidential Page 2 of 7

3. Resume of Tim Scerri
Responsibilities • Provision of monthly reports to management. Maintain the Audit library.
Review and identify potential non-compliant employers for all Segments (small,
medium & large employers). User Champion of Compliance systems: ACCtion and the
Premium Data Cube.
• Maintain ongoing relationships with stakeholders.
• Liaise with Deloittes to provide the required assistance and data for the
analysis of potential non-compliant employers.
• Maintenance and administration of PACE (the Premium Compliance Workflow
tool) and the Premium Compliance Cube.
• Review specifications of new systems, functionalities and workflows
• Training staff on new systems.
Achievements
• Automated the management report and increased accuracy of the information.
• Assisting with the development of the Workflow tool (PACE replacement).
• Working through business requirements and UAT testing to implement the
Premium Cube.
• Creating new process to extract data from ARMS using reportable format.
TELSTRA MAJOR METRO STRATEGY AND COMMERCIAL DIVISION
Senior Business Analyst June 2006 – December 2008
Responsibilities • Producing and analysing the Weekly and Monthly KPI Reports.
• Increase revenue by analysing data and finding opportunities.
• Analyse Marketing information to forecast trends of competitors in the market
place.
• Load and extract data from TM1 CSD Dev2 Fixed and Premise Cubes.
• Source and extract data from reporting systems; Kratoa, TDW, COGNOS, My
Workforce and CDW.
• Update and administer the TM1 Dev 2 Fixed Cube and Dev 2 Premise Cube.
• Communicate with Stakeholder and management to achieve KPI’s.
• Produce the Sprint Report.
• Produce Adhoc reports when required.
• Producing and analysing the Segmentation Report.
Private and confidential Page 3 of 7

4. Resume of Tim Scerri
Achievements
• Tracking KPI actual and monitoring figure to meeting targets.
• Reducing the time to load and add products PCMS code to the TM1 Dev 2
Fixed Cube.
• Introduced a report automating process which reduced processing times.
• Created new trend reports to forecast opportunities.
• Achieved all KPI’s.
• Automating and reducing the time to produce report.
• Sourcing data and information on analysing the reports produced.
TELSTRA TB&G NATIONAL TELSTRA TEAM
(PROJECT MANAGEMENT OFFICE)
Project Support Officer December 2003 – June 2006
Responsibilities • Document Management of Charters, High Level Statement of Works
agreement between Telstra and the National Bank.
• System administrator for Lotus notes applications.
• Producing the suite of weekly reports, which are provided to the National Bank
and internally in electronic format before the weekly meeting.
• Escalation Management Reporting.
• Project Tracking Reporting from Integral and AWP.
• Project logging in MAXIM & engagement of Solution Consultants.
• Billing Summary approval management.
• Internal Auditing of Documents, Projects and Processes.
Achievements
• Tracking Projects and meeting targets.
• Automated reports thereby reducing the processing time.
• Reconciliation Project records between DTS (National Australia Back Project
Tracking System) and AWP (Telstra Project Tracking system) to get actual
information between the 2 systems.
• Achieving all KPI’s.
TELSTRA CUSTOMER SERVICE FINANCE AND ADMINISTRATION
Team Leader and Senior Business Analyst July 2001 – December 2003
Private and confidential Page 4 of 7

5. Resume of Tim Scerri
Responsibilities • Managing, developing and coaching 4 staff in the Business Unit team.
• Work as a member of a virtual team across all levels of Infrastructure Service
management technicians to understand current performance results and
issues.
• Compile Infrastructure Service Health of Business reporting and Scorecard.
• Analyse the Health of Business report and offer internal reporting to produce
Infrastructure Service Business performance Review reports. Includes cross
company and business unit performance results.
• Use systems such as Crystal Design, CDW, My Scorecard and My Workforce
to collect data.
Achievements
• Reducing the time to produce report by 70% though automation.
• Co-ordinated the Health and Safety plan for the division and was the Health
and Safety Representative for the area.
• Creating visual basic macros to automate report production.
• Achieving KPI for the area by analysing data any raising issues.
• Produce process documents so that other staff can produce reports.
TELSTRA INFRASTRUCTURE
SERVICES
GLOBAL OPERATIONS CENTRE
Market Research Analyst June 1999 – July 2001
Responsibilities • Customer Satisfaction Report.
• Reporting and Analysing fault on the International Network for Echo and
Distortion.
• Reporting and Analysing fault on the Local and STD Networks for Echo and
Distortion.
• Producing report to high level management teams.
• Working with external marketing company to receive correct data and
manipulate data to produce reports.
Achievements
• Increasing the Customer Satisfaction by reducing the number of fault on
International, STD and Local Networks.
• Creating visual basic macros to reduce report production time.
• Produce work instruction and train other new staff to produce reports.
TELSTRA OPERATOR ASSISTED SERVICES
Monitoring Officer January 1998 – June 1999
Private and confidential Page 5 of 7

6. Resume of Tim Scerri
Responsibilities • Monitor call traffic for E000, Call Connect, 013 and international calls.
• Issue agent ID.
• Order casual staff through Adecco.
• Take absent staff off roster.
• Monitor and divert call traffic from one call centre to another if required.
Achievements
• Reduction of about 10% echo on international trucking routes.
• Increase with customer satisfaction by transferring call to other centres and
reducing queue.
Responsibilities • Customer negotiation.
• Customer enquires.
• Bill enquires & adjustment.
• Computer operating (Mica, Helpdesk, Ease & M/Soft Word).
• Mobilenet product knowledge.
• Working in a team environment.
• Acting team leader when required.
• Training.
• Marketing.
• Book Keeping.
• Purchasing of stock.
• Invoicing.
• Telemarketing.
• Supervisor.
Private and confidential Page 6 of 7

7. Resume of Tim Scerri
Education
2012
2009
2005
2003
1996-
1997
1994
1987-
1991
1987-
1991
1986
First Aid Certificate 2.
Red Cross (Telstra)
First Aid Certificate 2.
St Johns Ambulance (WorkSafe)
Health and Safety Representative Training
Telstra Learning
Frontline Management Coarse
Telstra Learning
English for Word
Council of Adult Education
Sub-Agency Practice
Associated Diploma In Mechanical Engineering
RMIT
Certificate of Trade in Fitting and Turning
RMIT
Glenroy Technical School Year 11
Skills • Yellow Belt Six Sigma.
• Managerial skills.
• Excellent communication skills.
• Self motivated.
• Ability to learn quickly.
• Customer Service Skills.
• Training skills.
• Administration skills.
• Supervising skills.
• Purchasing skills.
• Computer skills in Micro Soft Word/Windows, Lotus 123, Excel, Powerpoint
Etc.
• Sales and marketing skills.
• OH&S Trained.
• First Aid Certificate 2
• Firewarden.
Referees Provided on request.
Private and confidential Page 7 of 7