The 10 takeaways from the Change Management workshop given by Anneleen Tronquo, Tineke Van Vlaenderen and guest speaker Luc Galoppin.

1. 1

2. “The hard stuff, like tools and
templates, that’s usually plain
sailing for a company. But the
intangible, the human part is
the hardest thing to manage.”
Anneleen Tronquo, Partner at bluecrux

3. 10 take-aways to
manage change within
your organization

4. 1. Make the intangible
tangible

5. S= Q x A x P
Success = Quality x Acceptance x People
Make the intangible tangible

6. 2. Formally involve your
change agents

7. “Make your change agents
accountable: the change
project should be included in
their targets or you can have
them sign a document that
stipulates what is expected
from them. It’s crucial if you
want to achieve sustainable
change from within.”
Tineke Van Vlaenderen, Supply Chain &
Operations professional at bluecrux

8. 3. Put together a
well-balanced team

9. Put together a well-balanced team
“Make sure there is a powerful group guiding the change.”

10. Sunshine Yellow Earth Green
Fiery Red Cool Blue
Promoting & Supportive Supporting & Caring
Analytic & Correct
INTROVERTEXTRAVERT
TASK ORIENTED
FEELING ORIENTED
Controlling & Now!
Put together a well-balanced team

11. 4. Script the
critical moves

12. “Don’t focus on the
destination alone, but also on
HOW you will get there: use
checklists, a roadmap or a
documented way of working.
The paralyzing part is often in
the details.
Planning is therefore a
powerful communication
instrument.”
Script the critical moves

13. 5. Shrink the change

14. “By setting clean-cut sub-
goals you make the journey
feasible for all of the team
members. Produce short-term
wins and celebrate those.
Nothing motivates more than
success!”
Shrink the change

15. 6. Train the brain

16. “You can train the brain to do
things differently than before.
The trick is to develop habits that
allow you to move from the
consciously incompetent to the
unconsciously competent. But
don’t underestimate the mental
efforts this demands.”
Anneleen Tronquo, Partner at bluecrux

17. 7. Don’t judge, but listen

18. “In 99% of the cases,
someone who’s lagging
behind simply wants
someone to talk to. Being
able to vent any feelings of
uncertainty is sometimes
enough to make the
resistance go away.”
Don’t judge, but listen

19. 8. Acknowledge
individual change

20. Awareness of the need for change
Desire to participate and support the change
Knowledge on how to change
Ability to implement required skills and behaviors
Reinforcement to sustain the change
Everyone at its own pace!
Acknowledge individual change: ADKAR

21. 9. Don’t ignore the +
of not changing

22. Don’t ignore the + of not changing
“Don’t be deaf to people who
are resistant to the change
project. Value their feedback,
even if it’s negative.
If you manage to convert them,
you’ll send a powerful message
to the other team members.”

23. 10. Empower others
to act

24. “Arrange the working
environment (systems, processes,
office) so that it facilitates the
new approach. Or – and this is
where a lot of companies fail –
define the right set of KPIs. Why
not identify KPIs in terms of
process rather than output?”
Tineke Van Vlaenderen, Supply Chain & Operations
professional at bluecrux

25. Changing a group of people is like…

26. 8
… climbing a mountain.

27. Change your organization from within.
Let’s embark on MountK.
anneleen.tronquo@bluecrux.com
tineke.vanvlaenderen@bluecrux.com
www.bluecrux.com/mountk