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Tisch's Communication Toolkit Spreadsheet

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Tisch's Communication Toolkit Spreadsheet

  1. 1. P a g e | 1 Tisch’s Toolkit Spreadsheet Key concepts and ideas What did you learn about them? How do you apply them to your daily communication practices? Week 1 The Ethical Contract of Communication Building Collaboration 10 Ground Clauses (Rules) to Effective Communication My top three are sincerity, openness, and clarity. I make sure to voice my intentions, validate others’ opinions, and understand/be understood. How language can highlight mindlessness Depending how I feel toward a person, a label can be positive or negative. I lean toward positive labels with loved ones. Trying to stay away from negative labels without valid reason. From Christye’s post, I learned it takes courage for some people to speak up. Unlike many others, I was rewarded as a child for speaking up regardless of what I had to say. I’ve learned to be more understanding when a person doesn’t openly communicate. Labeling & persuasion Labeling an item a certain way persuades people. We can shape where a narrative can go by labeling items a certain way. Reminds me of stock photos used in online articles. Labeling & persuasion Labeling brings about storytelling. I use storytelling as examples to illustrate my point in class & my personal life, but rarely in a professional setting. Labeling & perspective Changing a label can change one’s perspective Helps me to see situations from different perspectives Week 2 Message Framing and Storytelling Storytelling promotes work culture Used to help employees/clients understand or change their behavior. Clients being aware of my workflow helps them understand production. Humanizing my profession keeps them from depersonalizing me and treating me as a production machine. Cognitive mechanisms used in storytelling 1. Episodic memory 2. Attainability heuristic 3. Elaboration These three mechanisms promote learning. 1. Recalling events 2. Sharing events that vividly relate to the topic (more believable) 3. Elaborate to add texture Communication Contract Paper Strengths: Sincerity, Clarity, Prudence Weaknesses: Continuity, Balanced Speech Times I use the strengths easily; the weaknesses are being corrected through self-monitoring and a social contract with mom and bro.  Week 3 Selective Word Choice Purr words & snarl words (video) My snarl words are words that denote a lack of intelligence – silly, dumb, idiotic, stupid. With many snarl words, I respond by asking the person why they would say that. The word “blessed” is my purr word. I’m more mindful of snarl words in my own self-talk. I now ask myself why I’d say such a thing to myself. Power of Language (Moore) “Fresh words help us arrive at fresh ideas.” Reminded me when I was told to use “apologize” instead of “sorry.” I use this idea by searching for words that illustrate my thoughts. Power of Language (Moore) “Sometimes it’s helpful to give words to what is usually left unspoken.” Speak the unspoken more, even if I know I won’t receive the same in kind. I stopped because I rarely hear the unspoken… only sarcasm and jokes. Reporting, Judging, and Inferring Inferring is going beyond factual information. Exercise multiple inferences, avoid solid judgments based on inferences.
  2. 2. P a g e | 2 Week 4 Context Savvy Factors to anticipate after a new project proposal A level of uncertainty, preference for qualitative or quantitative data, speaking to the listeners’ level of understanding. Write from where the audience is… only use flowery words as décor to drive home a point (teachable moment). Preparation for anticipated factors Build rapport during proposal, have audience participate in options, be ready to adjust to their needs. “A message aimed at everyone appeals to no one.” –Matthew Meyers’ workshop.  Be responsible for how a message is delivered. Tailoring words to have an impact on the listener (A Time to Kill video) Slower words exude confidence. Slow down when speaking from the heart. Context Be aware of “unknown but influential factors.” Address influential factors where appropriate. Elements of a story (article) Time, place, series of events, surprise, relevance, emotion. Add when stories take place to my presentations. How words are delivered Why I speak so quickly at times, “It’s more about getting the words out rather than understood.” The higher my emotional state (happy or not), the more I should slow down. Week 5 Message Movers Survey for who should be contacted in certain scenarios. The more negative & personal the issue, the more direct the contact should be. Apply Daft and Lengel’s Media Richness theory to face-to-face interactions. Slide show presentation of Best Practices How to use media to engage the senses (Images – Audio – Video). Already use. “” Keep text to a minimum. 7 words per line. Already in use. “” Statistical Charts make my eyes glaze over. Use images to depict results before and after, and a large bottom- line # to represent the result. Week 6 Group Ground Rules Sensemaking Sensemaking permits parties with different views and expectations to achieve congruency and to construct accounts of reality that allow them to comprehend the world and act collectively. Acts of sensemaking include, among others, observing, reasoning, analyzing, contemplating, anticipating and imagining (Vlaar et al 2008). These words are new to me, but I’ve done each of the descriptions. I engage in sensemaking as I respond to discussion posts.
  3. 3. P a g e | 3 Sensegiving …consists of acts by which individuals attempt to alter and influence the way others think and act. It concerns the activities by which stakeholders frame and disseminate visions and beliefs to others so as to increase their understanding and support. Sensegiving may include offering descriptions and explanations, providing signals, constructing credible and consistent narratives, and projecting images through stories, slogans, metaphors, and artifacts. I sometimes engage in sensegiving when answer the weekly discussion questions. I will share a chart or graphic that forms in my head as I learned the content. Sensedemanding …seek to ameliorate the quality of the information upon which they base their decisions, and they will undertake strenuous efforts to acquire and process information so as to establish “a workable level of uncertainty” and equivocality Sensedemanding may involve, for example, cross- checking one’s own perceptions and interpretations with those of participants from another organization and performing inquiries, or asking questions. I engage in sensedemanding when I look to understand information more. Sensebreaking Sensebreaking is used to question existing understandings of others, causing them to experience their views of reality as incoherent, insensible, and untenable. Acts of sensebreaking involve the reframing of previously held conceptions and redirecting other team members’ attention and search for solutions. It makes new aspects of tasks and environments salient to team members, prompting them to view these in a new light. …fundamentally challenge the validity of preexisting understandings I experienced sensebreaking in my Follower-Centered Leadership class, by way of mild cognitive dissonance. I found it difficult to accept that followers should dictate company culture. I eventually accepted it, but only after stepping out of my “normal” leadership style of issuing orders. That style was borne of being a child of the government, JROTC, and working in a military hospital out of high school. I’ll continue to challenge my beliefs, for these challenges change my worldview and perspective. As painful as those moments are, I end up more enriched.
  4. 4. P a g e | 4 Sustainability of online discussion groups Messages that meet an informational need may require more cognitive effort to respond to than support messages, but may engender a desire to expend more efforts toward providing thoughtful responses. I’ve learned to appreciate the extra effort everyone puts into their discussions and responses. I also appreciate the skill required of instructors to make sure everyone in class is heard and acknowledged. I’ll continue to take the time to read everyone’s posts, and respond to those who do not receive as much feedback. Week 7 Political Gamesmanship Politics of Organizations “the relational dynamics associated with influencing and governing…” (Monarth, 2012). Keep doing what I do. I make sure to connect with at least one person above and below. Divergent and Convergent Actions Convergent: Acting in accordance with corporate intentions. Divergence is the opposite. Middle management plays an important role in bringing divergent thinking to strategic changes. (Hope, 2010) Already in use, as evidenced at American Airlines. There, I unwittingly became a change agent, “Effective change agents need to be aware of the power constellations in organizations and be able to maneuver tactically within… to manipulate the context to their advantage.” Three frameworks of political tactics Formalism: Golden rule. Utilitarianism: Greater good. Decision tree: best of both frameworks. My political style is the third, using the platinum rule. Utilitarianism Benefit of its place in business is via a Code of Conduct. Continue to respect rules and consequences. Week 8 One overarching take-away from the course Before this class, I was leaning hard on my technical skills. My personality has always been challenged in the past, so I put my irrefutable tech skills in front of me. I realized in this class that I, as a person, have lots to offer regardless of who challenges my ideas. I’m willing to put myself back in the limelight along with my skills. Every week, I learned something new about communication, as well as something about myself. Fascination is what I felt at some point every week. I’m totally cut out for being a professional communicator. The tools, theories, and frameworks I’ve learned over the last 8 weeks have laid the groundwork for becoming an effective, authentic, and MEMORABLE Communication Consultant.

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