1. Tola Fakunle
35 Thames Court
Daniels garden
London se15 6ll
07469241225
Omotola.fakunle@yahoo.com
I am professional in my manner and appearance and possess a friendly and polite disposition. I
have good communication skills, organisational skills and acquire good computer proficiency
within Microsoft Office and Outlook. I enjoy a busy role and ideally would like to commence a
permanent reception role where I would utilise my communication skills coupled with my
organisational ability, strong administrative and co-ordinating skills.
I am available for an immediate start.
Skills & Competences:
 Good understanding and working knowledge of the OPERA database system.
 I have recently gained a full understanding of the Hilton Honors Programme as I
completed the full training on OnQ.
 I have full knowledge and understanding of the administrative sector as I have achieved a
nationally recognized certificate in Business and Administration at a Level 2.
 I know how to deliver outstanding customer service as I did a Pre-Modern
Apprenticeship at Level 2 in customer service.
 I have outstanding attention to detail as one of my main duties at my previous
employment was data entry and quality control of files.
 I am team spirited as I always ensure from previous employment history that we all as
individuals gel together to form a strong unit.
Employment Summary:
Guest Service Staff Receptionist: Doubletree by Hilton, Islington - Sep 14 -Present
 To be familiar with the day`s business, including arrivals, departures, special requests,
etc.
 To have thorough understanding of all requirements when checking-in or checking-out a
guest (confirm booking, length of stay, package etc).
 To offer guest services such as wake up call, newspaper, assistance with luggage etc.
upon check-in
 Communicate hotel services to guests, i.e. opening and closing times and Food &
Beverage outlets, advise what amenities are available e.g. bar, dinner, snacks, etc.
 Handle all guest enquiries and complaints in a professional manner
 Ensure all cash, charge, float and till procedures are carried out in accordance with
Company policy.
 To assist in the smooth running of the front office desk during my shift.

2. Sales Adviser: Dorothy Perkins, Bond Street - Feb’14-Sep’14
 Operating the till accurately and efficiently
 Carefully and efficiently wrapping goods
 Managing queues promptly and courteously
 Managing dressing rooms to standard
 Offering support and advice to customers
 Promoting outfit building and add-on sales
 Always adhering to fixture disciplines
 Replenishing and recovering work area accurately
 Ensuring pricing and ticketing are correct at all times, including for promotions
 Keeping up to date with what is available to order
 Processing multi-channel orders effectively
 Coaching and guiding customers through an order
 Providing efficient Click and Collect service
 Advising customers on products and services at every opportunity
Administrator/Receptionist: Maximal Learning Training Provider, London Aug’13-Feb’14
 Answering telephone calls
 Booking appointments
 Scanning , Photocopying and Filing
 Arranging weekly standardisation meetings
 Taking minutes of meetings
 Creating agenda items using google docs
 Inputting data onto the YETI system,
 Co-ordinating and assisting with enrolments,
 Quality control on files and Updating spreadsheets.
 Registering learners for numeracy and literacy assessments using BKSBLive system,
 Assisting with graduation ceremonies
 Maintaining the up keep of the office.
 Maintenance of the mail and Liaising with learners
 Tracking learners progression on the course
Receptionist: Wintrust Residential Estate, London Sep’08- Jun’13
 Answering telephone calls
 Maintenance of log book
 Booking appointments
 Faxing , Photocopying and Filing
 Collecting rent payments
 Opening and distributing post

3.  Writing professional letters
 Sending emails
 Capturing data in to a customer’s relations database.
 Ensuring that the reception area was kept clean and tidy and to the companies
standards.
Receptionist/Admin Clerk: Salvation Army Booth House, London Aug’05-Aug’08
 Making & receiving calls to & from clients,
 Meeting & greeting clients
 Organizing post daily
 Booking internal meetings
 Reporting back to line manager
 Keeping all areas of the office immaculate,
 Customer service & dealing with complaints.
 Security guard access control functions for the company by verifying employee
identification
 Issuing visitor passes
Education & Qualifications:
University of Wolverhampton-
Bachelor of arts with Honours in Social Care and Social policy. 2:1 Sept’11- Sept 14
St Charles Catholic Sixth form college
BTech national certificate in Health and social care- Double distinction.
Sociology – B
English Literature- A
Religious studies – c
Geoffrey Chaucer technology secondary school -2003/2008
9 GCSEs – e.g. Maths, English, religious studies, It, business studies, science.
Hobbies and Interests:
I enjoy reading novel a lot. I also enjoy socializing and making Sunday roasts.
References: Available upon request.