Scaling API-first – The story of a global engineering organization
09 15-11 choice view
1.
2.
3.
4.
5.
6. ACD ChoiceView CaaS platform GSM/3G/4G/WiFi ChoiceView equipped Agents How it Works Smart Device Users ChoiceView equipped PC users Voice via VOIP or PSTN Data via Internet IVR with Choice View
7.
8.
9.
10.
11.
12.
13.
14.
15. IVR Killer App “ Please listen carefully as our menu choices have changed.”
16.
17.
18.
19.
20. M-commerce App “ This checkout process is horrible. I’m out of here.” Pain: Web shopping abandonment rates range on average between 50-60 percent (Web Analytics) Shopping cart abandonment results in $4.51 of lost revenue for every $1.00 of revenue made from sales (DoubleClick)
Radish -- The ChoiceView Company 09/15/11 Information of Radish Systems, LLC (www.RadishSystems.com) We have the core team which is passionate about ChoiceView with proven ability to deliver to milestones Team has worked together since Radish 1.0 Cover: Prior companies/start-ups Educational background Prior exits and IPOs Mention Advisory Board 10 seasoned executives – with various industry experience: 2 iPhone company founders, 1 contracts specialist from Boeing, 1 corp counsel in sw industry, 1 market strategist and entrepreneur, 1 leader in medical information, 1 B2C and Private equity executive, 1 communications sw expert, 1 internet retailing guru, 1 tech entrepreneur
Radish -- The ChoiceView Company 09/15/11 Proprietary and Confidential Information of Radish Systems, LLC (www.RadishSystems.com) Field Techs must interact with multiple systems… … to get answers to problems requiring visual information Cumbersome and Expensive Results in frustration for technician, unhappy customer, bad image for company
Radish -- The ChoiceView Company 09/15/11 Proprietary and Confidential Information of Radish Systems, LLC (www.RadishSystems.com) Patent pending technology – There is a lot of IP. This is NOT easy to do. There are no competitors doing what we are doing.
Radish -- The ChoiceView Company 09/15/11 Information of Radish Systems, LLC (www.RadishSystems.com) Radish produces “Wow, now I see what you’re talking about!” moments.
Big Problem – Have you ever called a business and had a voice response system present a lengthy, confusing phone tree?
ChoiceView provides visual menus, visual response and more The call can easily be transferred to a live agent Get ChoiceView IVR Capabilities Add ChoiceView to your existing IVR to allow it to send visual menus and responses. It's a software-only change that's easier than you think. Alternatively, you can outsource your visual IVR needs to Radish's ChoiceView-enabled system.
Both the caller and the businesses gain. Callers are happier and more loyal from getting better information more quickly. There are fewer abandoned calls The firm experiences reduced operating costs and higher profits.
ChoiceView solves this problem. ChoiceView allows visual information to seamlessly be shared with the technical. Share complex information quickly Works for all kinds of equipment support – medical equipment, medical devices, IT, cable, automotive electronics
Percent Time Saved Hours Saved / Year @ 40 hrs First Year Savings Payback Months 5% 104 $1,300 11.0 10% 208 $2,600 5.5 15% 312 $3,900 3.7 Percent Time Saved Hours Saved / Year @ 80 hrs First Year Savings Payback Months 5% 258 $3,225 4.4 10% 516 $6,450 2.2 15% 774 $9,675 1.5
Consider this use case A smart phone users is trying to shop at a mobile website but gets frustrated at check out and is about to abandon the call. This is a typical situation: Web shopping abandonment rates range on average between 50-60 percent (Web Analytics) Shopping cart abandonment results in $4.51 of lost revenue for every $1.00 of revenue made from sales (DoubleClick)
The current solution is to lose the call or perhaps to use Live Chat (chatting with an agent) or Click to Talk (talking with an agent) By clicking the ChoiceView link on the website, the user’s previous browsing history is captured and provided to the agent. The agent can intelligently answer the call without having the user repeat themselves or start over from scratch. The agent pushes diagrams, order status, photos, maps, procedures, videos, and more.
![Hello ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/09-15-11choiceview-110915112302-phpapp01/85/09-15-11-choice-view-1-320.jpg)
![Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)