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Consumer
insights inspire
the nightlife
experience of
tomorrow
 Tom De Ruyck
Head of Research Communities,
InSites Consulting

 Henk Eising
International Market Research Manager,
Heineken International
The historical legacy behind Heineken’s
design credence is what led the brand
to pursue its progressive roots
and encourage emerging designers
Challenges
1 Involve young designers in a vision on the future?
2 Facilitate co-creation among the design team?
3 Engage trendy clubbers from all over the world?
4 Report findings to designers and select ideas?
How to create the club of tomorrow?



Join forces with a multidisciplinary group of designers
Crowdsourcing emerging designers
via social media
Making the final selection on Pecha Kucha nights

in Milan, New York, Sao Paulo & Tokyo
How to create the club of tomorrow?


Join forces with a multidisciplinary group of designers

Facilitate co-creation among the design team
How to create the club of tomorrow?


Join forces with a multidisciplinary group of designers

Facilitate co-creation among the design team

Connect with clubbers and understand their journey
Online Research Community
Understanding the journey of clubbers

120            20          Clubbing
PARTICIPANTS   COUNTRIES   design-savvy
                           Heineken
The Heineken concept club community

   Clubbing experience

                            Role of clubbing
        Review of the
     nightlife experience


                      Ideal experience
Join forces with a multidisciplinary group of designers

Facilitate co-creation among the design team

Connect with clubbers and understand their journey

Report the findings to the designers & select the ideas
Connecting   Discovering    Getting a drink




Dancing      Cooling down   Ending the night
The layout takes a cue from
the nightlife journey of clubbers
Join forces with a multidisciplinary group of designers

Facilitate co-creation among the design team

Connect with clubbers and understand their journey

Report the findings to the designers & select the ideas

The result?
Great staff
member are critical
in shaping my night,
they are the face of
the club. They
should fit the
identity of the place
and radiate
positive energy,
most of the time this
isn’t the case.
The staff is dressed in vibrant futuristic outfits,

in line with the ‘Changing perspectives’ theme of the club.
It is so frustrating
not to be noticed
by the bartender!
I’m clearly trying to
get his
attention, however
others are being
served before me.
The bar is interactive and
allows you to order a beer, it even
keeps track of who is next in line.
For me dancing is a
great way to
release my energy
and to loose my
inhibitions; it would
be great if there was
enough space to
really go wild!
Leave your drink on the numbered shelf
and go crazy on the dance floor.
When we head
home, we cherish
the great moments
we had. It would be
amazing if there
was some kind of
way to remember
the night and
share it.
Clubbers are invited to express their thoughts
on an origami-shaped wall.
Instant pictures provide
you with a tangible memory
to take home.
It’s awful when we
get kicked out
when the club
closes! The least
they could do is
check up on us to
make sure we had a
great night, are in
need for a last drink
or a cab.
When it’s time to move on,
a friendly concierge will guide
clubbers onwards, giving directions
and arranging cabs home.
Challenges
1 Involve young designers in a vision on the future?
2 Facilitate co-creation among the design team?
3 Engage trendy clubbers from all over the world?
4 Report findings to designers and select ideas?
Market research works for
creative professions
Let’s be creative in research
communication
The Heineken Concept Club


   @tomderuyck    henk.eising@heineken.com

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Heineken - 'The Club of Tomorrow'

  • 1. Consumer insights inspire the nightlife experience of tomorrow Tom De Ruyck Head of Research Communities, InSites Consulting Henk Eising International Market Research Manager, Heineken International
  • 2. The historical legacy behind Heineken’s design credence is what led the brand to pursue its progressive roots and encourage emerging designers
  • 3.
  • 4. Challenges 1 Involve young designers in a vision on the future? 2 Facilitate co-creation among the design team? 3 Engage trendy clubbers from all over the world? 4 Report findings to designers and select ideas?
  • 5. How to create the club of tomorrow? Join forces with a multidisciplinary group of designers
  • 7. Making the final selection on Pecha Kucha nights in Milan, New York, Sao Paulo & Tokyo
  • 8. How to create the club of tomorrow? Join forces with a multidisciplinary group of designers Facilitate co-creation among the design team
  • 9.
  • 10. How to create the club of tomorrow? Join forces with a multidisciplinary group of designers Facilitate co-creation among the design team Connect with clubbers and understand their journey
  • 12. Understanding the journey of clubbers 120 20 Clubbing PARTICIPANTS COUNTRIES design-savvy Heineken
  • 13. The Heineken concept club community Clubbing experience Role of clubbing Review of the nightlife experience Ideal experience
  • 14. Join forces with a multidisciplinary group of designers Facilitate co-creation among the design team Connect with clubbers and understand their journey Report the findings to the designers & select the ideas
  • 15.
  • 16. Connecting Discovering Getting a drink Dancing Cooling down Ending the night
  • 17. The layout takes a cue from the nightlife journey of clubbers
  • 18. Join forces with a multidisciplinary group of designers Facilitate co-creation among the design team Connect with clubbers and understand their journey Report the findings to the designers & select the ideas The result?
  • 19.
  • 20. Great staff member are critical in shaping my night, they are the face of the club. They should fit the identity of the place and radiate positive energy, most of the time this isn’t the case.
  • 21. The staff is dressed in vibrant futuristic outfits, in line with the ‘Changing perspectives’ theme of the club.
  • 22.
  • 23. It is so frustrating not to be noticed by the bartender! I’m clearly trying to get his attention, however others are being served before me.
  • 24. The bar is interactive and allows you to order a beer, it even keeps track of who is next in line.
  • 25.
  • 26. For me dancing is a great way to release my energy and to loose my inhibitions; it would be great if there was enough space to really go wild!
  • 27. Leave your drink on the numbered shelf and go crazy on the dance floor.
  • 28. When we head home, we cherish the great moments we had. It would be amazing if there was some kind of way to remember the night and share it.
  • 29. Clubbers are invited to express their thoughts on an origami-shaped wall.
  • 30. Instant pictures provide you with a tangible memory to take home.
  • 31. It’s awful when we get kicked out when the club closes! The least they could do is check up on us to make sure we had a great night, are in need for a last drink or a cab.
  • 32. When it’s time to move on, a friendly concierge will guide clubbers onwards, giving directions and arranging cabs home.
  • 33. Challenges 1 Involve young designers in a vision on the future? 2 Facilitate co-creation among the design team? 3 Engage trendy clubbers from all over the world? 4 Report findings to designers and select ideas?
  • 34. Market research works for creative professions Let’s be creative in research communication The Heineken Concept Club @tomderuyck henk.eising@heineken.com

Notes de l'éditeur

  1. HENK
  2. TOM