On June 2, 2018, Tom Haak of the HR Trend Institute (https://hrtrendinstitute.com) gave a presentation at HR Innovation Day 2018, in Leipzig. These are the slides he used.

1. Improving the Employee
Experience with HR Tech
Tom Haak
June 2, 2018

2. 1. Selection

4. Big 5 model

7. 7

10. 2. Ex Basics

11. Consumer experience (CX)
Candidate Experience (?)
Talent Experience (TEX)
Employee experience (EX)
Employee intimacy (EI)

12. 12
The Employee Experience (or Journey)/ EX

13. What are important elements?
Purpose
Technological
environment
• Consumer grade
technology
• Available to everyone
• Focused on
employee needs
Cultural environment
• Sense of purpose
• Fair treatment
• Feeling valued
• Managers acting like
coaches and mentors
• Feeling like you are
part of a team
• Ability to learn
something new and
advance and get
resources to do so
• Referring others
• Diversity and
inclusion
• Health and wellness
• Brand perception
Physical environment
• Workplace options
• Values reflected in
the workplace
• Being proud to bring
friends/ visitors
• Workplace flexibility
and autonomy
Moments that
matter
• Specific
• Ongoing
• Created
Jacob Morgan

16. 3. Onboarding

17. 17

18. 18

19. 4. Feedback

20. 20

21. 21

22. 22

25. employee surveys
real time
pulse
classic
moments
that matter

26. Passive
Active
Slow Real Time
Blogyourmood
2017
Overview of
Employee Mood Measurement
providers

27. 5. HR Tech Trends

28. 28

30. https://hrtech.community

31. 6. Ask Tom!

33. 7. Power to the People!

34. 8 HR major trends for 2018
1. From PTB to EI
2. Renewed focus on productivity
3. Power to the people
4. The end of fixed jobs
5. Learning in real time
6. Hospitality and service
7. Shrinking HR teams
8. Letting go

37. 8. Speed!

38. 38

39. 39

41. IMPULSIVITY
ATTENTION SPAN
LEARNING FROM MISTAKES

45. 9. Moments that Matter

46. Moments that matter
• Specific
• Ongoing
• Created
• Obvious
• Opaque
• Invisible

47. 10. Ex Measurement

48. employee surveys: frequency
real time
pulse
classic
moments
that matter

49. From one time to continuous

50. Passive
Active
Slow Real Time
Blogyourmood
2017
Overview of
Employee Mood Measurement
providers

53. 11. Some Examples

58. New Google Campus

59. New Facebook HQ
(by Frank Gehry)

60. New Apple HQ (by Norman Foster)

61. Amazon Towers | Seattle

62. - hrtrendinstitute.com
- Twitter: @tomwhaak
- Flipboard: The Future of HR
- Pinterest: The Future of HR
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