1. Functional Non Functional AutomationManagement / Planning &
Support
Quality Assurance
(Internal)
Test Environment
Management
• Performance
• Volume
• Stress
• Security
• Back Out
• Operational
Acceptance
• Failover
• Penetration
• Test Environment Strategy
• Change, Configuration &
Release Management
• Gathering Environment
Requirements
• Booking Environments
• Environment Defect
Support
• Regression Pack
o Creation
o Maintenance
• Project Specific
• Data Set Up
• Repetitive activities
• Tools Management
• Test Management
• Defect Management
• Planning & Preparation
• Reporting
• End to End Testing
Management
• UAT Test Support
• Industry Research
• Static
• Systems
• Integration
• Acceptance (3rd Party
Integration)
• 3rd Party Connectivity
• Data Integrity /
Migration
Projects &
Programmes
Project
Management
OfficeIT Partners
User
Acceptance
Testing
Teams
Strategy,
Security &
Architecture
Internal / Hybrid or full 3rd Party Supplied Services
• Audits & Reviews
• 3rd Party Relationship
• Permanent Recruitment
• Key Performance Indicators
• Policy & Strategy
• Best Practice
• Resource Selection
• Resource Performance
• Route or Escalation
• Initial Estimations
• Planning Consultancy
• 3rd Party Finances
• Resource Scheduling
• Communication
• Scope & Approach
• Large / complex integration programmes
• Small / medium projects
• Regulatory & mandatory changes
• 3rd party acceptance testing
• Infrastructure upgrades, patches and projects
• Small Work Requests / Emergency Fixes
• Toolset integration
• Network configuration / connectivity
Engagement
Customers
• Test Design Authority
• SLA’s
• Community of Practice
Service
Delivery
IT Service Testing Practice