2. Meet the IT value streams
2
Your
objective
IT4IT
prescription
End-to-end integrated Reference Architecture
Proactively
detect issues
and take actions
to correct them.
Run
Define your
strategy to
balance and
broker your
portfolio.
Plan
Prioritize every
requirement to
build/source the
best services and
deploy them.
Build
Handle each
request by
streamlining the
process
to fulfill it.
Deliver
D2CR2FR2DS2P
3. Phases for each value stream
3
Service life cycle—on a repeatable, predictable, coherent and future safe reference architecture
Strategy to
Portfolio
– Align strategy
– Rationalize
portfolio
– Prioritize backlog
– Manage
investment
Requirement
to Deploy
– Plan & design
– Develop
– Test
– Deploy
Request to
Fulfill
– Define & publish
– Subscribe
– Fulfill
– Measure
Detect to
Correct
– Detect
– Diagnose
– Change
– Resolve
D2CR2FR2DS2P
4. The service model
4
Conceptual
Service Model
– Demand
– Policy
– Portfolio
Logical
Service Model
– IT project
– Requirement
– Release
Physical
Service Model
– Event
– Incident
– Change
The service model – assuring IT service transparency
Detect
to Correct
Request
to Fulfill
Requirement
to Deploy
Strategy
to Portfolio
Business PMO IT EngineerEnterprise
Architect
Developers Testers IT Operations Users
D2CR2FR2DS2P
5. IT4IT™ reference architecture level 1
5
Policy
Component
Requirement
Component
Test
Component
Offer Consumption Component Problem
Component
Incident
Component
Proposal
Component
Source
Control
Component
Build
Component
Offer
Management
Component
Request
Rationalization
Component
Chargeback/
Showback
Component
Service Level
Component
Event
Component
Portfolio
Demand
Component
Project
Component
Build
Package
Component
Catalog
Composition
Component
Change
Control
Component
Usage
Component
Diagnostics &
Remediation
Component
Service
Monitoring
Component
Enterprise
Architecture
Component
Defect
Component
Service
Portfolio
Component
Service
Design
Component
Release
Composition
Component
Configuration
Management
Component
Fulfillment
Execution
Component
Policy Require-
ment
Test
Case
Problem/
Known
Error
Incident
Scope
Agree-
ment
Source
Charge-
back
Contract
Build Offer
Subscrip-
tion
Service
Contract Event
Portfolio
Backlog
Item
IT
Initiative
Build
Package
Service
Catalog
Entry
RFC
Usage
Record
Run
Book
Service
Monitor
Service
Architec-
ture
Defect
Request
Fulfill-
ment
Request
Shopping
Cart
Con-
ceptual
Service
Logical
Service
Blueprint
Service
Release
Blueprint
Actual
Service
CIs
Desired
Service
Model
Service
Release
Con-
ceptual
Service
Blueprint
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
IT4IT™ is a trademark of The Open Group
Auxiliary data object
Key data object
Service model object
Entity relationship
Key functional component
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015
6. Strategy to Portfolio phases and activities
6
– Define objectives
– Align business and
IT roadmaps
– Set up standards
and policies
– Enterprise
architecture
– Service portfolio
rationalization
– Create service
blueprint and
roadmap
– Consolidate demand
– Analyze priority,
urgency, and impact
– Create new or tag
existing demand
– Business value, risk,
costs, benefits &
resources
– What-if-analysis
– Ensure governance
Align Strategy Rationalize Portfolio Prioritize Backlog Manage Investment
S2P
7. IT4IT™ reference architecture level 1
7
Policy
Component
Requirement
Component
Test
Component
Offer Consumption Component Problem
Component
Incident
Component
Proposal
Component
Source
Control
Component
Build
Component
Offer
Management
Component
Request
Rationalization
Component
Chargeback/
Showback
Component
Service Level
Component
Event
Component
Portfolio
Demand
Component
Project
Component
Build
Package
Component
Catalog
Composition
Component
Change
Control
Component
Usage
Component
Diagnostics &
Remediation
Component
Service
Monitoring
Component
Enterprise
Architecture
Component
Defect
Component
Service
Portfolio
Component
Service
Design
Component
Release
Composition
Component
Configuration
Management
Component
Fulfillment
Execution
Component
Policy Require-
ment
Test
Case
Problem/
Known
Error
Incident
Scope
Agree-
ment
Source
Charge-
back
Contract
Build Offer
Subscrip-
tion
Service
Contract Event
Portfolio
Backlog
Item
IT
Initiative
Build
Package
Service
Catalog
Entry
RFC
Usage
Record
Run
Book
Service
Monitor
Service
Architec-
ture
Defect
Request
Fulfill-
ment
Request
Shopping
Cart
Con-
ceptual
Service
Logical
Service
Blueprint
Service
Release
Blueprint
Actual
Service
CIs
Desired
Service
Model
Service
Release
Con-
ceptual
Service
Blueprint
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
IT4IT™ is a trademark of The Open Group
Auxiliary data object
Key data object
Service model object
Entity relationship
Key functional component
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015
S2P
9. Requirement to Deploy phases and activities
9
– IT Project plan
– Logical service
model
– Requirements
– Functional &
technical
– Standards & policies
– Development: Agile,
iterative, waterfall …
– Source & set up
development
environment
– Version control
– Developer testing
– Functional: desktop,
web, mobile
– Performance:
desktop, web,
mobile
– Security: static,
dynamic
– Release plan
– Change and
configuration
process
– Knowledge
management
– Application and
security monitors
Plan & Design Develop Test Deploy
R2D
10. IT4IT™ reference architecture level 1
10
Policy
Component
Requirement
Component
Test
Component
Offer Consumption Component Problem
Component
Incident
Component
Proposal
Component
Source
Control
Component
Build
Component
Offer
Management
Component
Request
Rationalization
Component
Chargeback/
Showback
Component
Service Level
Component
Event
Component
Portfolio
Demand
Component
Project
Component
Build
Package
Component
Catalog
Composition
Component
Change
Control
Component
Usage
Component
Diagnostics &
Remediation
Component
Service
Monitoring
Component
Enterprise
Architecture
Component
Defect
Component
Service
Portfolio
Component
Service
Design
Component
Release
Composition
Component
Configuration
Management
Component
Fulfillment
Execution
Component
Policy Require-
ment
Test
Case
Problem/
Known
Error
Incident
Scope
Agree-
ment
Source
Charge-
back
Contract
Build Offer
Subscrip-
tion
Service
Contract Event
Portfolio
Backlog
Item
IT
Initiative
Build
Package
Service
Catalog
Entry
RFC
Usage
Record
Run
Book
Service
Monitor
Service
Architec-
ture
Defect
Request
Fulfill-
ment
Request
Shopping
Cart
Con-
ceptual
Service
Logical
Service
Blueprint
Service
Release
Blueprint
Actual
Service
CIs
Desired
Service
Model
Service
Release
Con-
ceptual
Service
Blueprint
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
IT4IT™ is a trademark of The Open Group
Auxiliary data object
Key data object
Service model object
Entity relationship
Key functional component
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015
R2D
11. Plan & Design Develop Test Deploy
HPE Software product mapping – Requirement to Deploy
11
R2D
HPE Service Manager,
Service Anywhere
HPE Unified Functional
Testing
HPE IT Business Analytics
HPE Application Lifecycle Management (Quality Center)
HPE Agile Manager
HPE LoadRunner,
Performance Center,
StormRunner
HPE Application Lifecycle Intelligence
HPE Mobile Center
HPE Service Virtualization, Network Virtualization
HPE Application Security (Fortify)
HPE Codar
HPE Cloud Service
Automation
12. Request to Fulfill phases and activities
12
– Merge catalog items
from all fulfillment
engines
– Set pricing, options
and SLA
– Publish services
– Portal engagement
– Personalized
experience
– Self-service
– Manage
subscriptions
– Route fulfillments
– Automate
deployment
– Use internal and
external providers
– Integrate with asset,
configuration and
change systems
– Service usage
measurement
– Chargeback/
showback
– Cost transparency
– Surveys and ratings
Define & Publish Subscribe Fulfill Measure
R2F
13. IT4IT™ reference architecture level 1
13
Policy
Component
Requirement
Component
Test
Component
Offer Consumption Component Problem
Component
Incident
Component
Proposal
Component
Source
Control
Component
Build
Component
Offer
Management
Component
Request
Rationalization
Component
Chargeback/
Showback
Component
Service Level
Component
Event
Component
Portfolio
Demand
Component
Project
Component
Build
Package
Component
Catalog
Composition
Component
Change
Control
Component
Usage
Component
Diagnostics &
Remediation
Component
Service
Monitoring
Component
Enterprise
Architecture
Component
Defect
Component
Service
Portfolio
Component
Service
Design
Component
Release
Composition
Component
Configuration
Management
Component
Fulfillment
Execution
Component
Policy Require-
ment
Test
Case
Problem/
Known
Error
Incident
Scope
Agree-
ment
Source
Charge-
back
Contract
Build Offer
Subscrip-
tion
Service
Contract Event
Portfolio
Backlog
Item
IT
Initiative
Build
Package
Service
Catalog
Entry
RFC
Usage
Record
Run
Book
Service
Monitor
Service
Architec-
ture
Defect
Request
Fulfill-
ment
Request
Shopping
Cart
Con-
ceptual
Service
Logical
Service
Blueprint
Service
Release
Blueprint
Actual
Service
CIs
Desired
Service
Model
Service
Release
Con-
ceptual
Service
Blueprint
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
IT4IT™ is a trademark of The Open Group
Auxiliary data object
Key data object
Service model object
Entity relationship
Key functional component
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015
R2F
14. Define &
Publish
Subscribe Fulfill Measure
HPE Software product mapping – Request to Fulfill
14
HPE Operations
Orchestration
HPE IT Business Analytics
HPE Propel
HPE Cloud Service Automation, Codar
HPE DB, Middleware &
Application Automation
HPE Network, Storage
& Server Automation
HPE Asset Manager
R2F
HPE Service Manager
15. Detect to Correct phases and activities
15
– See events, alarms
and metrics across
entire infrastructure
– Understand user
issues
– Trace the
relationship between
events
– Enrichment
– Root cause
– Severity and
business impact
– Defined escalation
path
– Auto-fixed common
issues
– Define change
request
– Perform problem
and risk analysis
– Approve
– Implement change
– Leverage run books
– Verify recovery
– Close records
Detect Diagnose Change Resolve
D2C
16. IT4IT™ reference architecture level 1
16
Policy
Component
Requirement
Component
Test
Component
Offer Consumption Component Problem
Component
Incident
Component
Proposal
Component
Source
Control
Component
Build
Component
Offer
Management
Component
Request
Rationalization
Component
Chargeback/
Showback
Component
Service Level
Component
Event
Component
Portfolio
Demand
Component
Project
Component
Build
Package
Component
Catalog
Composition
Component
Change
Control
Component
Usage
Component
Diagnostics &
Remediation
Component
Service
Monitoring
Component
Enterprise
Architecture
Component
Defect
Component
Service
Portfolio
Component
Service
Design
Component
Release
Composition
Component
Configuration
Management
Component
Fulfillment
Execution
Component
Policy Require-
ment
Test
Case
Problem/
Known
Error
Incident
Scope
Agree-
ment
Source
Charge-
back
Contract
Build Offer
Subscrip-
tion
Service
Contract Event
Portfolio
Backlog
Item
IT
Initiative
Build
Package
Service
Catalog
Entry
RFC
Usage
Record
Run
Book
Service
Monitor
Service
Architec-
ture
Defect
Request
Fulfill-
ment
Request
Shopping
Cart
Con-
ceptual
Service
Logical
Service
Blueprint
Service
Release
Blueprint
Actual
Service
CIs
Desired
Service
Model
Service
Release
Con-
ceptual
Service
Blueprint
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
IT4IT™ is a trademark of The Open Group
Auxiliary data object
Key data object
Service model object
Entity relationship
Key functional component
This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015
D2C
17. Detect Diagnose Change Resolve
HPE Software product mapping – Detect to Correct
17
HPE IT Business Analytics
HPE Ops Analytics
HPE Security Intelligence (ArcSight) & Network
Security (Tipping Point)
HPE Operations Orchestration
HPE Service Manager, Service Anywhere
HPE Business Service Management Suite
D2C
HPE Universal CMDB, Universal Discovery
19. IT4IT™ Strategy to Portfolio value stream level 2
19
Requirement Component
Requirement to Deploy
1:n
n:1
Portfolio
Backlog
Item
Portfolio Backlog
Item (rationalized/
Prioritized)
Competency
(availability)
Assets
(availability)
Policy
Portfolio
Backlog Item
Policy
Requirement
1:n
Conceptual
Service
Blueprint
Portfolio
Backlog
Item
Conceptual
Service
Conceptual
Service
Blueprint
n:m
Project Component
IT Initiative
Scope Agreement
1:n
Scope Agreement
Service Design Component
Logical Service
Blueprint1:n
Portfolio Demand
Component
Service Portfolio
Component
n:m
Business Process
Portfolio Backlog Item
n:1
Policy
Component
Proposal
Component
Requirement to Deploy
Requirement to Deploy
IT Asset
Management
Business
Strategy
Labor
Management
Problem Component
Problem,
Known ErrorDetect to Correct
Service
Architecture
Enterprise Architecture
Component
n:m
1:1
Portfolio Backlog
Supportive Function
IT Investment Portfolio
Component
ITFM Supportive Function
IT Budget
n:m
n:1
Cost Modeling Component
ITFM Supportive Function
IT Cost Modeln:1
S2P
IT4IT™ is a trademark of The Open Group
Entity Relationship
Record Fabric Integration
Engagement Data Flow
Current Practice
Functional Component
– Key
Functional Component
– Auxiliary
Service Model
Data Object – Key
Data Object – Auxiliary
This diagram is based on material
developed by the IT4IT™ Forum of
The Open Group – November 2015
20. IT4IT™ Strategy to Portfolio HPE product mapping
20
Requirement Component
Requirement to Deploy
1:n
n:1
Portfolio
Backlog
Item
Portfolio Backlog
Item (rationalized/
Prioritized)
Competency
(availability) Assets
(availability)
Policy
Portfolio
Backlog Item
Policy
Requirement
1:n
Conceptual
Service
Blueprint
Portfolio
Backlog
Item
Conceptual
Service
Conceptual
Service
Blueprint
n:m
Project Component
IT Initiative
Scope Agreement
1:n
Scope Agreement
Service Design Component
Logical Service
Blueprint1:n
Portfolio Demand
Component
Service Portfolio
Component
n:m
Business Process
Portfolio Backlog Item
n:1
Policy
Component
Proposal
Component
Requirement to Deploy
Requirement to Deploy
IT Asset
Management
Business
Strategy
Labor
Management
Problem Component
Problem,
Known ErrorDetect to Correct
Service
Architecture
Enterprise Architecture
Component
n:m
1:1
Portfolio Backlog
Supportive Function
IT Investment Portfolio
Component
ITFM Supportive Function
IT Budget
n:m
n:1
Cost Modeling Component
ITFM Supportive Function
IT Cost Modeln:1
Service Model
Data Object – Key
Record Fabric Integration
Entity Relationship
Functional Component – Key
Functional Component – Auxiliary
Data Object – Auxiliary
Engagement Dataflow
Current Practice
October 6, 2015
This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®
PPM Portfolio, PPM APM,
Enterprise Maps
3rd
Party Tools
(Document Mgmt)
Enterprise Maps
3rd
Party Tools
(Sparx EA)
ALM, AgM
PPM, ALM, AgM, SM,
SAW
PPM ProposalPPM Demand
SM Problem, SAW
Problem
Enterprise Maps
3rd
Party Tools
(Sparx EA)
IT4IT™ is a trademark of The Open Group
S2P
21. IT4IT™ Requirement to Deploy value stream level 2
21
Portfolio Demand
Component
Strategy to Portfolio
Portfolio Backlog Item
Proposal Component
Service Portfolio
Component
Policy Component
Source Control
Component
Problem
Component
Detect to Correct
IT Initiative
Requirement
1:n
1:n
Source
1:n
Defect
1:n
RFC (Normal)
1:n
Service
Design
Package
Policy
Defect
Defect
1:n
n:m
RFC
n:m
Requirement
Component
Test Case
Test Component
Incident
Component
Detect to Correct
Strategy to Portfolio
Conceptual Service
Blueprint
Project Component Change Control
Component
1:n 1:n 1:n
1:1
Scope Agreement
1:n 1:1Logical Service
Blueprint
Service
Release
Release
Package
Scope Agreement
Strategy to Portfolio
Defect Component
Problem,
Known Error
1:1
n:1
1:n
Defect
1:1
Incident
IT Initiative
Requirement
Defect
1:1
Service Design Component
Catalog Composition
Component
Service Catalog Entry
Request to Fulfill
Fulfillment Request
Release Package
Release
Composition Comp.
Strategy to Portfolio
Service Catalog Entry (Unbound)
1:n
RFC
1:n
Service Release
Blueprint
Service Contract (Template)
n:m
Fulfillment Execution Comp.
Desired Service
Model
Request to Fulfill
Fulfillment
Request
1:n
Build Component
Build
Build Package
Component
Build Package
n:1n:m
n:m
Detect to Correct
Service
Contract
1:n
n:m
1:n
Service Level Component
R2D
IT4IT™ is a trademark of The Open Group
Entity Relationship
Record Fabric Integration
Engagement Data Flow
Current Practice
Functional Component
– Key
Functional Component
– Auxiliary
Service Model
Data Object – Key
Data Object – Auxiliary
This diagram is based on material
developed by the IT4IT™ Forum of
The Open Group – November 2015
22. IT4IT™ Requirement to Deploy HPE product mapping
22
Portfolio Demand
Component
Strategy to Portfolio
Portfolio Backlog Item
Proposal Component
Service Portfolio
Component
Policy Component
Source Control
Component
Problem
Component
Detect to Correct
IT Initiative
Requirement
1:n
1:n
Source
1:n
Defect
1:n
RFC (Normal)
1:n
Service
Design
Package
Policy
Defect
Defect
1:n
n:m
RFC
n:m
Requirement
Component
Test Case
Test Component
Incident
Component
Detect to Correct
Strategy to Portfolio
Conceptual Service
Blueprint
Project Component Change Control
Component
1:n 1:n 1:n
1:1
Scope Agreement
1:n 1:1Logical Service
Blueprint
Service
Release
Release
Package
Scope Agreement
Strategy to Portfolio
Defect Component
Problem,
Known Error
1:1
n:1
1:n
Defect
1:1
Incident
IT Initiative
Requirement
Defect
1:1
Service Design Component
Catalog Composition
Component
Service Catalog Entry
Request to Fulfill
Fulfillment Request
Release Package
Release
Composition Comp.
Strategy to Portfolio
Service Catalog Entry (Unbound)
1:n
RFC
1:n
Service Release
Blueprint
Service Contract (Template)
n:m
Fulfillment Execution Comp.
Desired Service
Model
Request to Fulfill
Fulfillment
Request
1:n
Build Component
Build
Build Package
Component
Build Package
n:1n:m
n:m
Detect to Correct
Service
Contract
1:n
n:m
1:n
Service Model
Data Object – Key
Record Fabric Integration
Entity Relationship
Functional Component – Key
Functional Component – Auxiliary
Data Object – Auxiliary
Engagement Dataflow
Current Practice
Service Level Component
PPM
PPM
PPM (APM)
SM, SAWPPM, ALM, AgM, SAW
CSA, SM, AM
SM, SAWSM, SAW
ALM, AgMALM (inc. Sprinter), UFT,
PC, LR, SV, NV (Shunra),
StormRunner, Mobile
Center, Fortify
ALM/AgM with ALI
3rd
Party Tools
(SCM, IDE)
ALM/AgM with ALI
3rd
Party Tools
(Build)
Propel SX
ALM, AgM
3rd
Party Tools
(Architecture &
Documentation)
3rd
Party Tools
(Build Packaging)
BSM, SM, SAW
Codar
October 6, 2015
This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®
IT4IT™ is a trademark of The Open Group
R2D
23. IT4IT™ Request to Fulfill value stream level 2
23
Project Component
Actual Service CIs
Detect to Correct
Configuration
Management
Component
Release
Composition
Component
1:n
Service Release
Blueprint
Desired
Service
Model
Request Rationalization
Component
Usage Record
Chargeback Contract
Bill/Invoice
Service Catalog
Entry (Unbound)
Usage
Usage
Subscription
1:n
Request
Offer
Catalog
n:m
Offer
User Profile
n:m
1:1
Shopping Cart
Chargeback
Contract
n:m
Fulfillment
Request
1:n
1:n
Subscription
Service
Monitor
Offer Mgmt.
Component
Request
Knowledge
Item
Incident
Status1:n
Service Catalog Entry
n:m
Fulfillment Execution
Component
RFC
1:1
Detect to Correct
Catalog
Composition
Component
Usage
Component
Chargeback /
Showback
Component
RFC Request
Change Control
Component
Composite/Compound
Request
IT Supplier
(External to IT)
1:n
Engagement
Experience Portal
1:n
1:1
IT Financial
Management
Service
Monitoring
Component
Fulfillment
Engine & Deploy/
Provision Systems
Detect to Correct
Knowledge &
Collaboration
Supportive Function Detect to Correct
Incident
Component
Offer Consumption Component
Requirement to Deploy
n:m
1:n
Request
1:n
n:1
Service Catalog
Entry (Bound)
Actual
Service
CIs1:n
Release
Package
IT Asset
Management
Supportive Function
Fulfillment
Request
Requirement to Deploy
Supportive Function
Service Level
Component
Detect to Correct
Service
Contract
(Template)
Service
Level
Status
Service Contract
1:1
Service Contract (Instance)
Self Service
Support
KnowledgeCollaboration
Conversation
Service Catalog
Shopping Cart
R2F
IT4IT™ is a trademark of The Open Group
Functional Component – Key
Functional Component – Auxiliary
Service Model
Data Object – Key
Data Object – Auxiliary
Entity Relationship
Record Fabric Integration
Engagement Data Flow
Current Practice
This diagram is based on material
developed by the IT4IT™ Forum of
The Open Group – November 2015
24. IT4IT™ Request to Fulfill HPE product mapping
24
IT4IT™ is a trademark of The Open Group
October 6, 2015
This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®
Service Model
Data Object – Key
Record Fabric Integration
Entity Relationship
Functional Component – Key
Functional Component – Auxiliary
Data Object – Auxiliary
Engagement Dataflow
Current Practice
Project Component
Actual Service CIs
Detect to Correct
Configuration
Management
Component
Release
Composition
Component
1:n
Service Release
Blueprint
Desired
Service
Model
Request Rationalization
Component
Usage Record
Chargeback Contract
Bill/Invoice
Service Catalog
Entry (Unbound)
Usage
Usage
Subscription
1:n
Request
Offer
Catalog
n:m
Offer
User Profile
n:m
1:1
Shopping Cart
Chargeback
Contract
n:m
Fulfillment
Request
1:n
1:n
Subscription
Service
Monitor
Offer Mgmt.
Component
Request
Knowledge
Item
Incident
Status1:n
Service Catalog Entry
n:m
Fulfillment Execution
Component
RFC
1:1
Detect to Correct
Catalog
Composition
Component
Usage
Component
Chargeback /
Showback
Component
RFC Request
Change Control
Component
Composite/Compound
Request
IT Supplier
(External to IT)
1:n
Engagement
Experience Portal
1:n
1:1
IT Financial
Management
Service
Monitoring
Component
Fulfillment
Engine & Deploy/
Provision Systems
Detect to Correct
Knowledge &
Collaboration
Supportive Function Detect to Correct
Incident
Component
Offer Consumption Component
Requirement to Deploy
n:m
1:n
Request
1:n
n:1
Service Catalog
Entry (Bound)
Actual
Service
CIs1:n
Release
Package
IT Asset
Management
Supportive Function
Fulfillment
Request
Requirement to Deploy
Supportive Function
Service Level
Component
Detect to Correct
Service
Contract
(Template)
Service
Level
Status
Service Contract
1:1
Service Contract (Instance)
Self Service
Support
KnowledgeCollaboration
Conversation
Service Catalog
Shopping Cart
CSA, SM, AM
AM UCMDB BSM Suite
Propel
Propel Portal
SM, SAW
SM, SAW
SM, SAW CSA, SM, SA,
NA, SE, DMA,
OO
Propel SX
Propel Catalog CSA + AM
PPM, ALM, AgM,
SAW
BSM, SM,
SAW
Codar
R2F
25. IT4IT™ Detect to Correct value stream level 2
25
Self Service
Support
Defect Component
Requirement
to Deploy
Defect
Portfolio Demand
Component
Strategy to Portfolio
Portfolio Backlog
Item
Incident
Event
Actual Service CIs
RFCService Monitor
1:n
1:n n:m
n:m
Problem,
Known Error
n:m
n:m
n:m
Event Incident
RFC
RFC
Problem RFC
Incident
Request to Fulfill
Fulfillment Execution Comp.
Portfolio
Backlog
Item
n:m
Usage
1:n
Runbook
Run book
Run book
n:m
Service Discovery
Actual Service CIs
Defect
Knowledge & Collaboration
Component
Knowledge Item
n:m
1:n
1:n
Supportive Function
Service
Monitor
Knowledge ItemRun book
Interaction
n:m
Desired
Service
Model
1:1
1:1
Usage
Component
Request to Fulfill
Defect
1:1
1:1
Offer
Consumption
Component
Request to Fulfill
Status
Service Monitoring
Component
Incident
Component
Change Control
Component
Problem
Component
Diagnostics &
Remediation Comp.
Configuration
Management
Component
Event
Component
RFC
1:n
Request to Fulfill
Actual
Service
CIsFulfillment
Request
Service Contract
Service Level
Component
KPI
n:m
Release Composition
Component
Requirement
to Deploy
Service Release Blueprint
n:m
Offer Mgmt.
Component
Service Contract (Template)
Service
Contract
(Template)
Service Level Status
Business / IT
Measurement Business Measurement
(Incident)
Request to Fulfill
1:1
Request
Rationalization
Component
Request to Fulfill
Subscription
Service
Contract
(Instance)
1:1
n:m
Conversation
n:1
D2C
IT4IT™ is a trademark of The Open Group
Entity Relationship
Record Fabric Integration
Engagement Data Flow
Current Practice
Functional Component
– Key
Functional Component
– Auxiliary
Service Model
Data Object – Key
Data Object – Auxiliary
This diagram is based on material
developed by the IT4IT™ Forum of
The Open Group – November 2015
26. IT4IT™ Detect to Correct HPE product mapping
26
Service Model
Data Object – Key
Record Fabric Integration
Entity Relationship
Functional Component – Key
Functional Component – Auxiliary
Data Object – Auxiliary
Engagement Dataflow
Current Practice
Self Service
Support
Defect Component
Requirement
to Deploy
Defect
Portfolio Demand
Component
Strategy to Portfolio
Portfolio Backlog
Item
Incident
Event
Actual Service CIs
RFCService Monitor
1:n
1:n n:m
n:m
Problem,
Known Error
n:m
n:m
n:m
Event Incident
RFC
RFC
Problem RFC
Incident
Request to Fulfill
Fulfillment Execution Comp.
Portfolio
Backlog
Item
n:m
Usage
1:n
Runbook
Run book
Run book
n:m
Service Discovery
Actual Service CIs
Defect
Knowledge & Collaboration
Component
Knowledge Item
n:m
1:n
1:n
Supportive Function
Service
Monitor
Knowledge ItemRun book
Interaction
n:m
Desired
Service
Model
1:1
1:1
Usage
Component
Request to Fulfill
Defect
1:1
1:1
Offer
Consumption
Component
Request to Fulfill
Status
Service Monitoring
Component
Incident
Component
Change Control
Component
Problem
Component
Diagnostics &
Remediation Comp.
Configuration
Management
Component
Event
Component
RFC
1:n
Request to Fulfill
Actual
Service
CIsFulfillment
Request
Service Contract
Service Level
Component
KPI
n:m
Release Composition
Component
Requirement
to Deploy
Service Release Blueprint
n:m
Offer Mgmt.
Component
Service Contract (Template)
Service
Contract
(Template)
Service Level Status
Business / IT
Measurement Business Measurement
(Incident)
Request to Fulfill
1:1
Request
Rationalization
Component
Request to Fulfill
Subscription
Service
Contract
(Instance)
1:1
n:m
Conversation
n:1
SM, SAW
UD
BSM (APM), BPM, RUM,
OM, SiS, NNMi, Diag.
Ops Analytics
BSM (OMi) SM, SAW
ALM
UCMDB OO SM, SAW
PPM
Propel SX
BSM, SM, SAW
Propel Portal
Propel Propel CatalogCodar
October 6, 2015
This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®
IT4IT™ is a trademark of The Open Group
D2C
