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Outsourcing HR




Simple | Intuitive | Flexible | Complete
TotalSoft manages salaries of over
       10% of the Romanian active
        workforce. Out of over 500
                                                 Although essential for the
      Romanian companies and 60
                                                 human resources
   multinational groups benefiting
                                                 management, these are
   from our solutions dedicated to
                                                 time consuming activities
       human resources, reputable
                                                 that add no obvious value
         names such as Ursus, BRD,
                                                 to the organization. By
     UniCredit Tiriac, Arctic, H &M,
                                                 minimizing the routine
    Inditex, Danone or Mic.ro have
                                                 activities, human resources
           already opted for payroll
                                                 departments can focus
  outsourcing services provided by
                                                 greatly on major activities,
                           TotalSoft.
                                                 addressing organizational
           Our experience in human               culture, health, career
resources, derived from numerous                 planning, skills, efficiency
     implementations in all business             and employee performance
   fields and in organizations of any            according to the strategic
size, helped us conclude that more               objectives of the
           than 70% of the activities            organization.
           performed by the human
       resources teams is repetitive.



This is why we developed a comprehensive set of payroll and personnel
administration services, available for all employee categories:
n   Top management (reports and organization charts);
n   HR departments (outsourcing of repetitive processes and routine
    activities);
n   Employees (online access to personal data).

Regardless of the outsourcing level, we will appoint a HR specialists team in
order to ensure any outsourcing project’s success.
Services
TotalSoft provides a wide range of outsourcing services:          Generation of non-standardized employee certificate.
                                                                  n


Payroll                                                           HR Business Intelligence
Monthly salary processing;
n                                                                 Intuitive graphs for the top management, comprising
                                                                  n
n calculation;
Salary                                                            personnel and payroll data;
n monthly statements and fiscal records
Payroll,                                                          n organization charts (administrative,
                                                                  Various
generation;                                                       functional);
Generation of accounting notes and integration with
n                                                                 Dashboard KPIs;
                                                                  n
the company’s accounting systems;                                 n to a tool that is similar to the “Budgets”
                                                                  Access
Generation of electronic records for salary payment in
n                                                                 module.
bank card accounts;
Generation of monthly bank files and payment orders
n                                                                 Other types of services
for salary fees;                                                  n  Employee records audit;
n and distribution of secured pay slips (bank PIN
Printing                                                          n  Retroactive update and error correction in individual
type);                                                               labor contracts or employee record books;
Submission of electronic pay slips in encrypted .pdf
n                                                                 n  Retroactive update and error correction in the unique
format;                                                              employee register.
n access to the pay slips archive.
Online
                                                                     All the above services can be requested either
Personnel administration                                             separately or mixed with other software applications,
n  Submission of statements, fiscal records and statistic            so that a solution perfectly adapted to your business
   reports to the authorities;                                       requirements can be created.
n  Conclusion of individual labor contracts and afferent
   addendums, maintenance of the relationships with the
   authorities such as the Territorial Labor Inspectorate
   for the Payroll submission, labor contracts and
   addendums registration);
n  Employment record book update;
n employee register update;
   General




                                                            “By outsourcing the HR activities to TotalSoft, we streamlined the
                                                                  entire human resources and payroll activity, at high quality
                                                                 standards and significant reduction in administration costs.”

                                                                                                           Ursus Breweries
                                                                                                               Alina Sîrbu
                                                                                                  Human Resource Manager



                    .ro
Benefits
Profit maximization by reducing costs                      The collaboration with TotalSoft, which provides both
                                                           n
Our services are conceived both at individual and
n                                                             the software solution and the outsourcing services,
global level; we use cutting-edge technology in order         brings even more advantages, namely:
to increase the business processes speed. The                 n   Vast expertise in payroll calculation due to a large
outcomes include the productivity increase, error                 number of clients and diversity of
elimination and processes improvement;                            implementations;
By outsourcing the payroll calculation, any company
n                                                             n   Exclusion of liability to the authorities, TotalSoft
reduces the payroll costs and allows HR specialists to            completely taking over, through the contract, the
focus merely on adding-value activities;                          responsibility of payroll operations;
By outsourcing the payroll calculation, any company
n                                                             n   By outsourcing the payroll calculation, the
may also reduce the hidden payroll and personnel                  company avoids potential internal leaks regarding
administration costs, such as:                                    salaries;
n effort to run appropriately the system, as
     IT team’s                                                n   Automation and delegation of HR departments’
     well as to withdraw additional information from              routine activities, thus helping them concentrate
     the company’s database (database maintenance,                on adding-value activities such as performance
     archiving, back-up, and restoration, information             management, training and courses etc.
     withdrawal and implementation in various reports
     etc.);                                                Risk management
n   Pay slips printing and distribution costs;             n legislative changes or rigid systems can
                                                               Frequent
nwasted on monitoring and understanding the
    Time                                                       generate interpretation errors or delays, which might
     new legislative changes; time requested by the            incur penalties;
     provider to update the payroll software;              n   Archiving and storing the information according to the
nwasted on submission of statements to the
    Time                                                       legislation in force require additional security
     authorities;                                              measures;
nwasted on filling in various necessary forms;
    Time                                                   n   Outsourcing these services to a specialized company
n   Licensing, update and maintenance costs, costs             reduces risks and maximizes the confidentiality over
     incurred by an application change or application          internal information;
     users training;                                       n   Outsourcing these services improves the internal
n incurred by the hardware and software
    Costs                                                      communication between members of the HR
     infrastructure required for a payroll and personnel       department and the rest of the company, frequently
     administration software;                                  affected by the amount of payroll activities.




                                                                                                                     4 5
Communication interface between the Provider and the                Solution to three major issues:
Beneficiary                                                         nallocated to payroll calculation;
                                                                    Time
   HCM Portal provides an optimal communication flow                n to obtain accurate, fast and secure outcomes;
                                                                    Effort
   between the Provider and the Beneficiary, as well as             Responsibility afferent to payroll calculation and
                                                                    n
   the Beneficiary’s access to information:                            reporting.
n  Introduction of timesheet directly from the working
   units of the Beneficiary, avoiding printing costs of the         Value brought by professional services
   timesheet, centralization, expedition and validation             n  You have at your disposal an entire team of payroll
   forms;                                                              specialists ready to answer your questions and provide
n  Information on employees can be accessed at any                     you with further support.
   hour/ date both by the company’s management or any
   other persons appointed by the Beneficiary;
n  The Beneficiary can access the legislation section;
n  The Beneficiary can access at any hour/ date all
   predefined reports, as well as the configurable ones.
   The reports are generated according to the date
   chosen by the Beneficiary (e.g.: one can view both the
   2010 and 2011 Payroll reports by introducing the
   desired date);
n and generation of employee certificates
   Access
   directly from the web interface;
n export of reports in different formats, such as
   Quick
   word, excel, pdf, which allow further processing, if the
   case.




                                                              “When we decided to outsource the payroll activities, we focused
                                                                    on a company with experience in the field and on a reliable
                                                                 software platform. It’s been more than 4 years since TotalSoft
                                                                has been providing us with payroll outsourcing services and we
                                                                        must admit that our collaboration definitely meets our
                                                                                                                 expectations.”


                                                                                                                   ARCTIC SA
                                                                                                            Raluca Avramescu
                                                                                                      Human Resource Manager


                    .ro
HCM Portal

                                                                      Defined as the Website of the
                                                                     Human Resources department,
                                                                       Portal HCM module plays an
                                                                    important part in increasing the
                                                                            transparency within the
                                                                        organization, improving the
                                                                   communication and motivation,
                                                                              knowing the roles and
                                                                      responsibilities but also other
                                                                personal information that can lay at
                                                                          the basis of a healthy and
                                                                       motivation-oriented culture,
                                                                 commitment and responsibility of
                                                                                     the employees.

                                                                 With Portal HCM module, TotalSoft
                                                                         went beyond the traditional
                                                                      features of a human resources
Financial and Operational Benefits
                                                                  management system, developing a
  Reduces the operational costs                                 powerful and robust tool, accessible
  The solution enables to eliminate the time needed by               anytime and from anywhere via
                                                                            Internet, empowering the
  the HR personnel to run certain routine time
                                                                  employees to get directly involved
  consuming tasks such as leaves day calculation,
                                                                             in various processes. The
  requests for certificates, employee information
                                                                employees are able to enter certain
  update. Another eliminated cost comes from the
                                                                   data into the system, such as rest
  significant reduction of paper needed for the
                                                                 leaves, assessments, training plans,
  operations ran by the Human Resources department.                    etc., thus relieving the human
                                                                      resources department of time-
  Increases the productivity of the Human Resources
                                                                                 consuming activities.
  department
  The module enables the publication and quick
  adoption of new internal requirements and
                                                                    “We have outsourced the payroll
  regulations, and the facilitation of administrative tasks
                                                                     services and we are delighted to
  necessary for checking if the new regulations were
  read. Furthermore, the product ensures quick control            have chosen TotalSoft. The payroll
  and access to information about the employees via                process has been automated to a
  Internet, anytime anywhere.                                    large extent by implementing HCM
                                                                 Portal interface. Now we have easy
  Motivates and empowers the company's employees                   access to information and reports
  By actively involving the managers and employees                    required to optimize the human
  into complete 360-degree assessments, leave                                        resources work.”
  requests or other human resources processes, the
  solution empowers the personnel and increases the
  motivation by improving transparency,
                                                                                        BRD
  communication and teamwork.                                        Groupe Société Générale
                                                                                      Adela Jansen,
                                                                               HR Executive Director     6 7
Features
      The users who can access Portal HCM module
      are split in many categories, depending on the      The Manager
      assigned rights: employees, managers, top           Apart from the rights assigned to the
      managers, as well as Human Resources                employees, the manager can:
      department users. The accounts and rights of        n  View certain information for all his/her
      these users are validated by the Human                 subordinates: leave balance, timesheet,
      Resources department.                                  assessment results, training plans.
                                                          n or reject the requests initiated by
                                                             Approve
      The company's employee                                 his/her subordinates.
      The company's employees can access public           nassessments, training plans or career
                                                             Fill in
      information made available by the Human                path management for his/her
      Resources department, and the operations               subordinated employees.
      he/she can perform are:                             ninformation about the results of
                                                             Fill in
      n   Accessing the news within the company              interviews he/she attends regarding the
          (e.g.: team building, training or                  applicants who are to be employed on
          recruitment sessions, new colleagues,              subordinated positions.
          announcing the employees of the month,
          etc.);                                          The Top Manager
      n   Accessing the forms used within the             Apart from the rights assigned to the
          company;                                        mangers, the management personnel is able
      n   Accessing public information about the          to access the organization charts and
          active employees within the company,            statistical managerial reports. Also, they have
          enabling the access to each employee's          a dashboard including information about the
          personal pages but also to information          personnel turnover and the employee
          such as phone number, e-mail, office            expenses, split by companies, business units
          location etc.;                                  or cost centers.
      n   Simulating the salary calculation, from
          gross to net and from net to gross salary,      The person who enters the timesheet on the
          with all the employee's and the                 Web
          employer's taxes;                               He/She has similar rights as the employee,
      n requests to the Human Resources
          Sending                                         but can additionally enter the timesheets of
          department;                                     the employees he/she is assigned to;
      n   Initiating flows such as rest leave requests,
          requests for certificates, etc.                 The employee in the Human Resources
      n   Changing certain personal data (address,        department
          personal documents, marital status) if          The employees in the Human Resources
          these rights are configured.                    department have access to the specific
      n   Self-assessment, by filling in rates for each   legislation section for the human resources
          task/target/competence, depending on            management that is regularly updated
          the assessment model configured by the          through version upgrade or by providing a
          Human Resources department.                     Web service.


.ro
© TotalSoft 2012
TotalSoft Headquarters   Planned Subsidiaries
Active Subsidiaries      TotalSoft Implementations




                                                          Sweden                                           Senegal
                                                                                        Estonia
                                                                                                  Russia
                                          United
                                          Kingdom
                                                                      Poland
                                                         Germany
                                            Belgium                   Czech Rep        Ukraine
                                                                              Slovakia
                                                              Austria                        Moldova
                                             France                      Hungary                                          Qatar
                                                                                           Romania
USA
                                                           Italy            Serbia                         Saudi Arabia
                                                                                         Bulgaria
                                                                                                                           UAE
                                  Spain                                Albania

                                                                               Greece




                                                TotalSoft Headquarters
                                   Global City Business Park, 10 Bucharest - Nord Street
                                       Building O2, 8th Floor, Voluntari, llfov,România
                                                    P: +4021 335 17 09
                                         W: totalsoft.ro, charisma.ro, acollada.com
                                                    E: office@totalsoft.ro


                                       Austria | Greece | Bulgaria | Qatar

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Charisma HCM Outsourcing

  • 1. Outsourcing HR Simple | Intuitive | Flexible | Complete
  • 2. TotalSoft manages salaries of over 10% of the Romanian active workforce. Out of over 500 Although essential for the Romanian companies and 60 human resources multinational groups benefiting management, these are from our solutions dedicated to time consuming activities human resources, reputable that add no obvious value names such as Ursus, BRD, to the organization. By UniCredit Tiriac, Arctic, H &M, minimizing the routine Inditex, Danone or Mic.ro have activities, human resources already opted for payroll departments can focus outsourcing services provided by greatly on major activities, TotalSoft. addressing organizational Our experience in human culture, health, career resources, derived from numerous planning, skills, efficiency implementations in all business and employee performance fields and in organizations of any according to the strategic size, helped us conclude that more objectives of the than 70% of the activities organization. performed by the human resources teams is repetitive. This is why we developed a comprehensive set of payroll and personnel administration services, available for all employee categories: n Top management (reports and organization charts); n HR departments (outsourcing of repetitive processes and routine activities); n Employees (online access to personal data). Regardless of the outsourcing level, we will appoint a HR specialists team in order to ensure any outsourcing project’s success.
  • 3. Services TotalSoft provides a wide range of outsourcing services: Generation of non-standardized employee certificate. n Payroll HR Business Intelligence Monthly salary processing; n Intuitive graphs for the top management, comprising n n calculation; Salary personnel and payroll data; n monthly statements and fiscal records Payroll, n organization charts (administrative, Various generation; functional); Generation of accounting notes and integration with n Dashboard KPIs; n the company’s accounting systems; n to a tool that is similar to the “Budgets” Access Generation of electronic records for salary payment in n module. bank card accounts; Generation of monthly bank files and payment orders n Other types of services for salary fees; n Employee records audit; n and distribution of secured pay slips (bank PIN Printing n Retroactive update and error correction in individual type); labor contracts or employee record books; Submission of electronic pay slips in encrypted .pdf n n Retroactive update and error correction in the unique format; employee register. n access to the pay slips archive. Online All the above services can be requested either Personnel administration separately or mixed with other software applications, n Submission of statements, fiscal records and statistic so that a solution perfectly adapted to your business reports to the authorities; requirements can be created. n Conclusion of individual labor contracts and afferent addendums, maintenance of the relationships with the authorities such as the Territorial Labor Inspectorate for the Payroll submission, labor contracts and addendums registration); n Employment record book update; n employee register update; General “By outsourcing the HR activities to TotalSoft, we streamlined the entire human resources and payroll activity, at high quality standards and significant reduction in administration costs.” Ursus Breweries Alina Sîrbu Human Resource Manager .ro
  • 4. Benefits Profit maximization by reducing costs The collaboration with TotalSoft, which provides both n Our services are conceived both at individual and n the software solution and the outsourcing services, global level; we use cutting-edge technology in order brings even more advantages, namely: to increase the business processes speed. The n Vast expertise in payroll calculation due to a large outcomes include the productivity increase, error number of clients and diversity of elimination and processes improvement; implementations; By outsourcing the payroll calculation, any company n n Exclusion of liability to the authorities, TotalSoft reduces the payroll costs and allows HR specialists to completely taking over, through the contract, the focus merely on adding-value activities; responsibility of payroll operations; By outsourcing the payroll calculation, any company n n By outsourcing the payroll calculation, the may also reduce the hidden payroll and personnel company avoids potential internal leaks regarding administration costs, such as: salaries; n effort to run appropriately the system, as IT team’s n Automation and delegation of HR departments’ well as to withdraw additional information from routine activities, thus helping them concentrate the company’s database (database maintenance, on adding-value activities such as performance archiving, back-up, and restoration, information management, training and courses etc. withdrawal and implementation in various reports etc.); Risk management n Pay slips printing and distribution costs; n legislative changes or rigid systems can Frequent nwasted on monitoring and understanding the Time generate interpretation errors or delays, which might new legislative changes; time requested by the incur penalties; provider to update the payroll software; n Archiving and storing the information according to the nwasted on submission of statements to the Time legislation in force require additional security authorities; measures; nwasted on filling in various necessary forms; Time n Outsourcing these services to a specialized company n Licensing, update and maintenance costs, costs reduces risks and maximizes the confidentiality over incurred by an application change or application internal information; users training; n Outsourcing these services improves the internal n incurred by the hardware and software Costs communication between members of the HR infrastructure required for a payroll and personnel department and the rest of the company, frequently administration software; affected by the amount of payroll activities. 4 5
  • 5. Communication interface between the Provider and the Solution to three major issues: Beneficiary nallocated to payroll calculation; Time HCM Portal provides an optimal communication flow n to obtain accurate, fast and secure outcomes; Effort between the Provider and the Beneficiary, as well as Responsibility afferent to payroll calculation and n the Beneficiary’s access to information: reporting. n Introduction of timesheet directly from the working units of the Beneficiary, avoiding printing costs of the Value brought by professional services timesheet, centralization, expedition and validation n You have at your disposal an entire team of payroll forms; specialists ready to answer your questions and provide n Information on employees can be accessed at any you with further support. hour/ date both by the company’s management or any other persons appointed by the Beneficiary; n The Beneficiary can access the legislation section; n The Beneficiary can access at any hour/ date all predefined reports, as well as the configurable ones. The reports are generated according to the date chosen by the Beneficiary (e.g.: one can view both the 2010 and 2011 Payroll reports by introducing the desired date); n and generation of employee certificates Access directly from the web interface; n export of reports in different formats, such as Quick word, excel, pdf, which allow further processing, if the case. “When we decided to outsource the payroll activities, we focused on a company with experience in the field and on a reliable software platform. It’s been more than 4 years since TotalSoft has been providing us with payroll outsourcing services and we must admit that our collaboration definitely meets our expectations.” ARCTIC SA Raluca Avramescu Human Resource Manager .ro
  • 6. HCM Portal Defined as the Website of the Human Resources department, Portal HCM module plays an important part in increasing the transparency within the organization, improving the communication and motivation, knowing the roles and responsibilities but also other personal information that can lay at the basis of a healthy and motivation-oriented culture, commitment and responsibility of the employees. With Portal HCM module, TotalSoft went beyond the traditional features of a human resources Financial and Operational Benefits management system, developing a Reduces the operational costs powerful and robust tool, accessible The solution enables to eliminate the time needed by anytime and from anywhere via Internet, empowering the the HR personnel to run certain routine time employees to get directly involved consuming tasks such as leaves day calculation, in various processes. The requests for certificates, employee information employees are able to enter certain update. Another eliminated cost comes from the data into the system, such as rest significant reduction of paper needed for the leaves, assessments, training plans, operations ran by the Human Resources department. etc., thus relieving the human resources department of time- Increases the productivity of the Human Resources consuming activities. department The module enables the publication and quick adoption of new internal requirements and “We have outsourced the payroll regulations, and the facilitation of administrative tasks services and we are delighted to necessary for checking if the new regulations were read. Furthermore, the product ensures quick control have chosen TotalSoft. The payroll and access to information about the employees via process has been automated to a Internet, anytime anywhere. large extent by implementing HCM Portal interface. Now we have easy Motivates and empowers the company's employees access to information and reports By actively involving the managers and employees required to optimize the human into complete 360-degree assessments, leave resources work.” requests or other human resources processes, the solution empowers the personnel and increases the motivation by improving transparency, BRD communication and teamwork. Groupe Société Générale Adela Jansen, HR Executive Director 6 7
  • 7. Features The users who can access Portal HCM module are split in many categories, depending on the The Manager assigned rights: employees, managers, top Apart from the rights assigned to the managers, as well as Human Resources employees, the manager can: department users. The accounts and rights of n View certain information for all his/her these users are validated by the Human subordinates: leave balance, timesheet, Resources department. assessment results, training plans. n or reject the requests initiated by Approve The company's employee his/her subordinates. The company's employees can access public nassessments, training plans or career Fill in information made available by the Human path management for his/her Resources department, and the operations subordinated employees. he/she can perform are: ninformation about the results of Fill in n Accessing the news within the company interviews he/she attends regarding the (e.g.: team building, training or applicants who are to be employed on recruitment sessions, new colleagues, subordinated positions. announcing the employees of the month, etc.); The Top Manager n Accessing the forms used within the Apart from the rights assigned to the company; mangers, the management personnel is able n Accessing public information about the to access the organization charts and active employees within the company, statistical managerial reports. Also, they have enabling the access to each employee's a dashboard including information about the personal pages but also to information personnel turnover and the employee such as phone number, e-mail, office expenses, split by companies, business units location etc.; or cost centers. n Simulating the salary calculation, from gross to net and from net to gross salary, The person who enters the timesheet on the with all the employee's and the Web employer's taxes; He/She has similar rights as the employee, n requests to the Human Resources Sending but can additionally enter the timesheets of department; the employees he/she is assigned to; n Initiating flows such as rest leave requests, requests for certificates, etc. The employee in the Human Resources n Changing certain personal data (address, department personal documents, marital status) if The employees in the Human Resources these rights are configured. department have access to the specific n Self-assessment, by filling in rates for each legislation section for the human resources task/target/competence, depending on management that is regularly updated the assessment model configured by the through version upgrade or by providing a Human Resources department. Web service. .ro
  • 8. © TotalSoft 2012 TotalSoft Headquarters Planned Subsidiaries Active Subsidiaries TotalSoft Implementations Sweden Senegal Estonia Russia United Kingdom Poland Germany Belgium Czech Rep Ukraine Slovakia Austria Moldova France Hungary Qatar Romania USA Italy Serbia Saudi Arabia Bulgaria UAE Spain Albania Greece TotalSoft Headquarters Global City Business Park, 10 Bucharest - Nord Street Building O2, 8th Floor, Voluntari, llfov,România P: +4021 335 17 09 W: totalsoft.ro, charisma.ro, acollada.com E: office@totalsoft.ro Austria | Greece | Bulgaria | Qatar