www.charisma.ro www.totalsoft.ro Charisma Medical Software is a modular software solution that integrates and optimizes the processes, the flows, the operational and financial activities specific to hospitals, clinics, pharmacies and medical laboratories. The product offers the possibility of electronic tenders for selecting the suppliers of drugs, instruments, repairs, consumable items or food, while being integrated with HL7 transmission protocol for retrieving and processing data from laboratory analyzers or third party applications.

1. Medical Software
Simple | Intuitive | Flexible | Complete

2. Main value
Organizes, simplifies and automates complex
processes and workflows;
Cross departmental automation and
organizational processes that cover multiple
departments;
Dramatically decrease operational costs and
improves employees' effiency;
Increases the company's agility and
competitiveness;
360 view over the performance indicators;
Increases customer loyality;
Collaborative working environment, focused on
satisfying business partners’ needs;
Updates and develops customers' business needs.
Management value
Provides key reports and analysis for executives to
run business;
Reports with the ability to go from high level to
low level detail;
Comprehensive insight from all departments and
systems;
Provides executive dashboards, on-spot quick
facts and real-time notifications.
Employee’s value
Clean and friendly user interface;
Commonly performed tasks can be automated;
Can provide data from other applications and
sources;
Can access various reports from the same
interface;
Provides technical support directly from the
application interface;
Provides development methods and tools for
business flows and entities directly from the
application.
Market value
In 2012, Charisma ERP was designated as one of
the 5 strongest European B2B solutions in the
"Enterprise Vertical Market Solution" segment.

3. Medical Software
The market of medical services is Modules:
usually facing serious problems Patients
n
due to the lack of funds, Appointments
n
overloading, low quality of the Polyclinic Care Unit
n
services and treatments applied. n Examinations
Medical
All these challenges can be n Workstation
Doctor
overran when the medical units Decision Support
n
will have access to an overview on n Practitioners
General
the entire performed activity that Occupational Medicine
n
enables them a better control on Emergency Room / Admission
n
resources, clear tracking of the Ward
n
recorded costs at any level Laboratory
n
(medical unit, section, room or Pharmacy
n
bed), clear tracking of all the n Investigations
Medical
provided services, as well as the Imaging
n
lowering of the routine work Contracts and Insurances
n
volume for a greater focus on the Billing
n
medical institution’s essential Contract Management
n
activities. n Network
Partner
Reports/DRG
n
Interface with other systems
n
Electronic Medical Record (EMR)
n
n Website
Patients
n Website
Doctors
The complex activity within a medical unit should rely on a powerful reporting engine and
a unique, easily accessible and real time updated information source, regarding patients
flow within the medical unit, performed examinations and medical tests or prescribed
medication. Besides the care for the patients' health, the medical institutions need a
strict inventory management, the reduction of operational costs by quickly recording and
accessing the information from a unique information system or the automation of the
specific internal processes. Only an integrated information system can contribute to
creating a modern, efficient and productive medical environment that is strongly oriented
on the patients' satisfaction.
Charisma Medical Software is a modular software solution that integrates and optimizes
the processes, the flows, the operational and financial activities specific to hospitals,
clinics, pharmacies and medical laboratories. The product offers the possibility of
electronic tenders for selecting the suppliers of drugs, instruments, repairs, consumable
items or food, while being integrated with HL7 transmission protocol for retrieving and
processing data from laboratory analyzers or 3rd party applications.
Charisma Medical Software is perfectly adapted to the electronic reporting regulations of
statistics and reimbursements for CNAS (National Health Insurance House) – SIUI and
DRG.

4. Benefits
Financial and Operational
Medicover was facing management problems due to its complex
chain of clinics. The institution required a solution to monitor the
entire workflow of a clinic and to consolidate all data at
headquarters. The application had to provide management
services for over 2 million patients, 1.5 million subscriptions and
over 2 million medical tests registrations per month.
Manages efficiently the beneficiaries’ Simplifies the transfer process between
subscriptions and ensures the medical units and increases the patient
performance indicators tracking safety
Provides real support for an efficient
n Provides a complete electronic medical
n
delivery subscriptions and medical record management for each patient, by
insurances management, through continuously loading, transmitting and
administrative and financial updating them;
management of thousand of contracts, Provides doctors with a 24/7 access to
n
companies and individual clients; patients’ medical histories, regardless of
Provides real support for the
n their location;
optimization of the medical services n the costs and resources through
Controls
supplier’s activity, by using medical an integrated flow and complete
services activity analysis tools. The solution that automates the information
services costs, price lists and consumer exchange (schedules, electronic medical
files are analyzed to generate records, automatic investigations
profitability reports. outcomes between the laboratory and
the patient/doctor), ensures data
accuracy and enhances the institution’s
profitability.
100
90,9%
90
80 75% 75%
75% 72,7%
70
63,6%
60 54,5%
50%
50 45,5%
40 37,5%
36,4%
< 150 beds
30 25%
> 300 beds
20
10 The impact of IT&C solutions
on medical institutions
operational SLA quality brand operational analysis and bed usage
costs and customer awareness control managerial time
decrease satisfaction increase improvement reporting optimization
increase improvement

5. “We were looking for a system able to meet the clinical, laboratory
and hospital needs and, naturally, to offer us features such as the
electronic medical record within Charisma” – Calin Glodeanu,
EUROCLINIC
H O S P I TA L & M E D I C A L C E N T E R S Euroclinic IT Manager
Complete solution for hospitals Real time financial reports per patient by
n
Streamlines medical decisions, by capturing and
n expense type, highlighted subsidies,
consulting rapidly the necessary information, discounts or amounts supported by
orchestrating the entire process the patients or patients.
investigations might undergo; covers all stages,
from the patient scheduling, clinic/ emergency Compulsory tool for partner relationship
room entrance, primary examination and management
diagnosis, laboratory investigations, advanced Automatically calculates the variable revenues
n
examination or surgical stage, hospitalization to of doctors or other medical services providers;
the patient discharging or medication Provides specialized administrative and
n
prescription and billing or settlement of financial activity, by using the electronic tender
provided services; to choose drug, tool, repairs, consumable, food
Manages the hospital flows, wards and surgery
n etc. suppliers;
repartitions (room, medical team, drugs, Provides data confidentiality due to a secured
n
related services etc.); and controlled access to the application’s
Provides real time and specialized reports and
n modules and definition of access levels.
examinations:
n Accurate record of admissions per wards,
units, doctors, drug stocks, their quantities
and prices;
n Complete and complex laboratory
investigations report for a correct
consumable inventory management;

6. Benefits
Financial and Operational
“16,000 analyses are daily
processed in the 8 laboratories of
the company. For more than half
of these, the results should be
ready in 3 hours. Without a
solution like Charisma Medical
Software, no business can be real
and efficient. The reports on costs
and revenues can be done at any
time - these reports have to be
optimal if the business is
profitable. This control is not
possible without an adequate
information system.” Virgil Ivan,
Synevo CEO
Automates medical analyses process
Automates processes within medical analyses laboratories,
n
from analyses requests up to their outcomes, thus simplifying
the activities and reducing the redundant work;
Eliminates human errors due to a scanning bar code system
n
that avoids such errors regarding the sample and outcome
flows within laboratories;
Comprises integration and interoperability mechanisms that
n
are based on HL7 international standards regarding data
acquisition and processing within medical testing equipments.
Provides transparency over the entire medical activity
n administrative and scientific benefits through the
Brings
200 Sensiblu pharmacies, as well as the 28
execution/ reporting speed of analyses within laboratories,
Miniblu and Optiblu stores of the group are
secured web access to patient records, automated outcomes
efficiently managing their business with
transmission between laboratory and doctors, SMS Charisma: clients, loyalty cards, products,
notifications or confirmations, as well as multiple data medical consultancy, patient medical records.
selection criteria.

7. “The integrated system allows control and cost analysis, assuring
us an efficient use of our resources for the benefit of our
customers. Also, each patient has rapid access to all information
that is needed - fast system of appointments, medical records,
appointment booking etc. We are delighted to have since the
beginning of the project, a strong and reliable partner such as
TotalSoft.” Robert Popescu, CEO A&D Pharma
Reduces the scheduling time and increases Financial and medical management tool
customer satisfaction Complete and efficient control of the institution’s
n
Provides an improved time management and
n expenses and revenues by tracking all medical
efficient personnel allocation by optimal services per locations and specializations, both
management of appointments and elimination of from financial and medical point of view.
time loss; Manages the product, service, procedure, price,
n
n company losses by optimizing patients
Reduces consumable and material lists;
and doctors time – advanced examination n the workflow specific to occupational
Covers
management and optimization of average time medicine and general practitioners’ offices;
per examination; manages all examination stages, as well as the
Increases customer loyalty by providing on line
n client contracts, regardless of their type;
appointments possibility, through secured web Manages the electronic medical records
n
access or call center services; containing the intervention, medication and
n confirmations and notifications on
Sends recommendation history.
appointments, as well as investigations outcomes
via e-mail, telephone or SMS.
Optimizes and simplifies the drugs supply in Integrates with the price list for medicines
n
pharmacies agreed by the Ministry of Health;
Manages the product list, giving the possibility to
n Observes the partial or full drug compensation
n
divide them into categories and use them in regime, doctors registry and their contracts with
various price grids; the health insurers.
n the stocks in terms of quantity and
Tracks
quality, per pharmacy or centralized. Enhances sales increase per pharmacy unit
Increases customer loyalty through fidelity
n
Provides a complete management for each points and discounts cards;
pharmacy unit Maximizes the marketing efforts by promoting
n
Manages daily transactions per location;
n new services.
Provides complete commercial and managerial
n
reports on each unit’s activity;

8. A&D Pharma
Anima Specialty Medical
Services
Why Charisma City Pharma
Centropharm
Medical Software
Constanta County Emergency
Hospital
Complete en-to-end solution
Charisma Medical Software covers all the internal Regina Maria
processes within any type of public or private, local or
Doctor Luca
international medical institution, regardless its size or
complexity. European Eye Centers
The experience and expertise of the
Fildas
implementation team Focusmed
The unique experience of Charisma experts is based
Victor Babeş Foundation
on a large number of sophisticated implementations
in national and multinational medical institutions, Victor Babeş National Institute
integrating and offering business processes and best
GSK
practices used in the largest hospitals, clinics and
laboratories existing on the Romanian market. Oncology Institute
Bucharest
Advanced modularity, scalability and
Medical City Blue
adaptability
The modules of Charisma Medical Software can work Medicover
standalone or together, and can be integrated with Mediplus
any ERP, Human Resources or BI solution. This
exceptional modularity, as well as the use of the most Medlife
modern software technologies and architectures Medsana
enables a remarkable adaptability to the specific of
each single institution. Furthermore, the integration Mowasalat Hospital
of hospitals with multi-location, multi-language or PanMed Group
multi-currency calculations offer a unique,
transparent image on the activity of the institution. Personal Genetics
Sensi Blu
Quick and transparent access to the system
The latest technology enables the secured access via Simona Medical Services
Web, anytime, anywhere. The access is done based on
Synevo
the access rights preconfigured according to the
internal security policy of the institution, depending Terra Aster
on each type of user involved in the medical process.
Terra Med
Tody Laboratories
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