Tracxn Research - Chatbots Landscape, February 2017

Chatbots Report – February 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.
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Chatbots Report – February 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.3
Contents
Topic Page No.
Scope of Report 04
Entrepreneur Activity 06
Investment Trend 10
Who is Investing 21
Exit Outlook - IPO, Acquisitions 25
Sub Sector Analysis 28
Interesting Companies 40
Useful Links 50
Company List 53
Team 114

Sector Overview
Scope of report
Chatbots are online entities that provide natural language chat (usually text, and rarely voice) solutions to enterprises and
consumers. These solutions utilize natural language processing (NLP – a form of artificial intelligence) to understand natural
language queries and respond in natural language (either generated or scripted).
Includes
Companies which provide automated chat-based enterprise or consumer applications, development platforms, development
services (using proprietary platforms). The major enterprise use cases are employee productivity enhancement, and always-on
customer support. The major consumer use cases are virtual companions/assistants, concierges, and specific bots for shopping,
travel booking and restaurant discovery and booking.
Excludes
Companies which provide chat-based assistance by using human agents, bots that work on fixed commands and do not use NLP.
The scope of this report includes equity as well as debt funding received by the companies.
Disclaimer: The information and data in the report is based on global developments tracked in the sector till January 19, 2017. This is to categorically state that any events
and relevant developments after the said date will not reflect in the report.

Scope of Report
Entrepreneur Activity
Investment Trend
Who is Investing
Exit Outlook - IPO, Acquisitions
Sub Sector Analysis
Interesting Companies
Useful Links
Company List
Team
5

7 4
17
29 32
125
192
0
50
100
150
200
250
2010 2011 2012 2013 2014 2015 2016
NumberofCompanies
6
YoY – Number of companies founded
Pingup CogniCor Viv Labs Ozlo x.ai Magic Mihup
Help Interactive MedWhat Sherpa Kasisto Semantic Machines Mezi Rulai

Large Upcoming Sectors
No. of Companies
Founded
Average
Age
No. of Companies
Funded
Business Model
Total
Funding
Example
18 Feb-2015 11
Consumer Applications > Concierge
Service
$25M holagus.com
Gus
2015, Mexico City
13 Feb-2015 4 Consumer Applications > Travel $8M gobutlernow.com
GoButler
2015, New York City
43 Aug-2014 7
Chatbot Development > Development
Platforms > DIY Platforms
$22M conversable.com
Conversable
2014, Austin
20 Aug-2014 6 Consumer Applications > Finance $16M kasisto.com
Kasisto
2013, Menlo Park
13 Apr-2014 8
Enterprise Applications > Productivity
> Meeting Scheduler
$39M x.ai
x.ai
2014, New York City
25 Feb-2014 8
Chatbot Development > Development
Platforms > IDEs and Frameworks
$65M gupshup.io
Gupshup
2006, Mumbai
23 Apr-2013 10
Consumer Applications > Virtual
Companion
$91M ozlo.com
Ozlo
2013, Palo Alto
16 Jan-2013 5
> Office Assistants
$1M talania.com
Talania
2016, Christchurch
160 Jul-2012 47
Enterprise Applications > Customer
Support & Engagement
$291M interactions.com
Interactions
2004, Franklin

Large Upcoming Sectors
No. of Companies
Founded
Average
Age
No. of Companies
Funded
Business Model
Total
Funding
Example
5 Jul-2015 3
> Enterprise Information
$7M talla.com
Talla
2015, San Francisco
6 Jun-2015 2 Enterprise Applications > Recruitment $4M wadeandwendy.ai
Wade & Wendy
2015, Manhattan
6 Jun-2015 1 Enterprise Applications > Analytics $2M
Aiden
2016, London
9 Feb-2015 1 Consumer Applications > Healthcare $590K diagnosisai.com
DiagnosisAI
2016, Denver
15 Jan-2015 3 Consumer Applications > Shopping $817K fairi.co
Fairi
2016, Bangalore
4 Jan-2015 2
> Employee Feedback
$2M growbot.io
Growbot
2015, San Francisco

Scope of Report
Investment Trend
Who is Investing
Sub Sector Analysis
Useful Links
Company List
Team
9

YoY – Number of Rounds and Total Funding
$40M
$27M
$13M
$53M
$6M
$55M
$29M
$99M
$227M
9
2
2
9
5
8
20
37
77
0
18
36
54
72
90
0
50
100
150
200
250
2008 2009 2010 2011 2012 2013 2014 2015 2016
NumberofRounds
FundingAmount(inMillions)
Funding Amount Number of Rounds

YoY – Number of Rounds by Stage
1 3 5
14
24
59
6 2
1
5
12
13
2 2
1
2
0
16
32
48
64
80
2011 2012 2013 2014 2015 2016
NumberofRounds
Seed Early Late

YoY – Funding by Stage
$2M $1M $5M $12M $13M
$50M
$34M
$5M
$12M
$84M
$102M
$17M
$49M
$3M
$67M
0
50
100
150
200
250
2011 2012 2013 2014 2015 2016
TotalFundingAmount(inMillions)
Seed Early Late

Average Ticket Size – Early Stage
$2.0M
$0.3M
$1.8M
$1.1M
$1.0M
$1.5M
$3.8M
$4.0M
$2.8M
$7.0M
$7.3M
$11.2M
$3.5M
$8.7M
$17.8M
0.0
4.0
8.0
12.0
16.0
20.0
2011 2012 2013 2014 2015 2016
FundingAmount(inMillions)
Seed Series A Series B

Top investments in last one year
Company
Funding
Amount
Round
Name
Date Investors
interactions.com
Interactions
(Franklin, 2004)
$56M Series D Aug-2016 Revolution, NewSpring Capital, Comcast Ventures, Sigma Partners, SoftBank
x.ai
x.ai
(New York City, 2014)
$23M Series B Apr-2016
Two Sigma Ventures, DCM Ventures, Work-Bench, IA Ventures, FirstMark Capital,
SoftBank, Lerer Hippeau Ventures, Pritzker Group
ozlo.com
Ozlo
(Palo Alto, 2013)
$14M Series A May-2016 AME Cloud Ventures, Greylock Partners
inbenta.com
Inbenta
(Barcelona, 2005)
$13M Series B Sep-2016 Level Equity, Amasia, Scale Capital
interactions.com
Interactions
(Franklin, 2004)
$11M Series C Feb-2016 -
mezi.com
Mezi
(San Francisco, 2015)
$9M Series A Jul-2016 Nexus Venture Partners, Saama Capital, American Express Ventures
kasisto.com
Kasisto
(Menlo Park, 2013)
$8M Series A Dec-2016 -
nextit.com
Next IT
(Spokane, 2002)
$8M Series A Jun-2016 -

Company
Funding
Amount
Round
Name
Date Investors
smooch.io
Smooch
(Montreal East, 2015)
$8M Seed Aug-2016 Real Ventures, Inovia Capital, TA Associates
mihup.com
Mihup
(Kolkata, 2016)
$7M Series A Aug-2016 Accel Partners
sher.pa
Sherpa
(Erandio, 2012)
$7M Series A May-2016 Alam Mundi Ventures
rul.ai
Rulai
(Campbell, 2016)
$6M Series A Jun-2016 -
message.io
Message.io
(Austin, 2015)
$5M Seed Nov-2016
Y Combinator, Capital Factory, Khosla Ventures, Two Sigma Ventures, Eniac Ventures,
Social Leverage, GOLDCREST CAPITAL
talla.com
Talla
$4M Seed Feb-2016
Avalon Ventures, Converge Venture Partners, Hyperplane, Stage 1 Ventures, Brooklyn
Bridge Ventures
assi.st
Assist
$4M Series A Jan-2016 -
active.ai
Active AI
(Bangalore, 2016)
$3M Series A Nov-2016 IDG Ventures India, Kalaari

Company
Funding
Amount
Round
Name
Date Investors
butter.ai
Butter
$3M Seed Jul-2016 General Catalyst Partners
rundexter.com
Run Dexter
$2M Seed Aug-2016 Rakuten, Betaworks, Social Starts
asktrim.com
Trim
$2M Seed Jul-2016 Version One Ventures, Eniac Ventures, Sound Ventures, Core VC
conversable.com
Conversable
(Austin, 2014)
$2M Angel Jul-2016 -
dashbot.io
Dashbot
$2M Seed Dec-2016
Bessemer Venture Partners, Scrum Ventures, BDMI, Rembrandt Venture Partners, ff
Venture Capital, Samsung NEXT
electric.ai
Electric AI
$2M Seed Nov-2016 Bowery Capital, Primary Venture Partner, Charge, Anchor Worldwide
poncho.is
Poncho
$2M Seed Apr-2016
Lerer Hippeau Ventures, Greycroft Partners, Comcast Ventures, Venture 51, RRE
Ventures, Betaworks, Broadway Video, Ore Ventures
yodas.com
Yodas
(Binyamina, 2014)
$2M Seed Oct-2016 NFX Guild, Elevator Fund

Company
Funding
Amount
Round
Name
Date Investors
growbot.io
Growbot
$2M Seed Jul-2016 XSeed Capital, Inventus Capital Partners
statsbot.co
Statsbot
$2M Seed Dec-2016 Innovation Endeavors, Eniac Ventures, Betaworks
assi.st
Assist
$2M Seed Jan-2016 -
octaneai.com
Octane
$2M Seed Nov-2016 General Catalyst Partners, Boost VC, Hired
pennyapp.io
Penny
$1M Seed May-2016 Social Capital
recast.ai
RecastAI
(Paris, 2015)
$1M Seed Jun-2016 -
myralabs.com
Myra Labs
$1M Seed Jan-2016 Floodgate
magicx.co
MagicX
(Bangalore, 2015)
$1M Seed Apr-2016 -

Company
Funding
Amount
Round
Name
Date Investors
juliedesk.com
Julie Desk
(Paris, 2014)
$661k Seed Mar-2016 SIDE Capital
acebot.ai
AceBot
(San Jose, 2015)
$650k Seed Aug-2016 Accel Partners
abe.ai
Abe.ai
(Orlando, 2016)
$550k Seed May-2016 -
active.ai
Active AI
(Bangalore, 2016)
$500k Seed May-2016 Kstart
withplum.com
Plum
(London, 2016)
$500k Seed Oct-2016 500 Startups
niki.ai
Niki.ai
(Bangalore, 2015)
$440k Seed Dec-2016 Unilazer Ventures
rul.ai
Rulai
(Campbell, 2016)
$440k Seed Jan-2016 -
statsbot.co
Statsbot
$325k Seed Jul-2016 500 Startups, Betaworks

Funnel view of Sector
Percent of
Previous
29%
22%
34%
29
19
40
87
222
446
0 100 200 300 400 500
M&A & IPO
Late
Series B
Series A
Funded
Founded
Number of Companies

Scope of Report
Investment Trend
Who is Investing
Sub Sector Analysis
Useful Links
Company List
Team
20

Most Active Investors in Sector
7 7
6
5 5
4 4 4
3 3
0
2
3
5
6
8
500 Startups Betaworks Slack General
Catalyst
Partners
Y Combinator Right Side
Capital
Management
Startupbootcamp Techstars BoxGroup Eniac Ventures
TotalNumberofRounds
Statsbot Run Dexter Statsbot Semantic Machines Message.io Blink SuperText Blink Angel Message.io
Plum Poncho Wade & Wendy Angel Wit.ai Polly Hutoma Polly msg.ai Trim

Where are Top Investors investing

Top Investor by Stage of Entry

Scope of Report
Investment Trend
Who is Investing
Sub Sector Analysis
Useful Links
Company List
Team
24

Major Acquisitions in last one year
Date Company Acquirer Deal Size Overview
Total
Funding
Oct-2016 chatimity.com
Chatimity
(Bangalore, 2011)
Freshdesk -
Social Chat Rooms App on Mobile
-
Oct-2016 viv.ai
Viv Labs
(San Jose, 2012)
Samsung -
Creating advanced conversational interfaces and assistants
Horizons Ventures, Pritzker Group, Iconiq Capital
$30M
Sep-2016 api.ai
Api.ai
(Palo Alto, 2014)
Google -
Natural Language understanding for conversation asistant
Intel Capital, Motorola Solutions
$3M
Aug-2016 genee.me
Genee
(California, 2014)
Microsoft -
Smart meeting scheduling app
Streamlined Ventures, Aspiration Growth
$1.45M
Jul-2016 meekan.com
Meekan
(Tel Aviv, 2013)
Doodle -
Calendar Management and meeting scheduling assistant
Horizons Ventures
$870K
Jun-2016 codebaby.com
CodeBaby
(Colorado Springs, 2001)
iDAvatars -
Interactive Virtual Assistance Solutions
$13.26M
Jun-2016 wandlabs.com
Wand Labs
(Redwood City, 2013)
Microsoft -
Mobile App for integrating different apps
InterWest Partners
$2.67M
Apr-2016 airwoot.com
Airwoot
(Delhi, 2012)
Freshdesk -
Real-time customer support on social media
Kae Capital
-

Major Acquisitions in last one year

Scope of Report
Investment Trend
Who is Investing
Sub Sector Analysis
Useful Links
Company List
Team
27

January 2017Tracxn BlueBox : Chatbots
~450 companies in the sector, 102 funded in last 5 years, $227M invested in 2016
28

Top Business Models by Funding
$331M
$151M
$100M
0
70
140
210
280
350
Enterprise Applications Consumer Applications Chatbot Development
TotalFundingAmount(inMillions)
Avg. Age Feb 2013 Sep 2014 Jul 2014
# Cos. 224 139 96
Viv Labs Gupshup
x.ai Siri Artificial Solutions
Interactions

Enterprise Applications – Business Model
Description
30

Enterprise Applications – Entrepreneur Activity
and Investment Trend

Enterprise Applications – Most Funded Companies

Consumer Applications – Business Model
Description
33

Consumer Applications – Entrepreneur Activity
and Investment Trend

Consumer Applications – Most Funded Companies

Chatbot Development – Business Model
Description
36

Chatbot Development – Entrepreneur Activity and
Investment Trend

Chatbot Development – Most Funded Companies

Scope of Report
Investment Trend
Who is Investing
Sub Sector Analysis
Useful Links
Company List
Team
39

Interesting Unfunded Companies
Company Overview
Business
Model
rep.ai
Rep.ai
(2016, San Francisco)
Platform providing text-based automation services for e-commerce Enterprise Applications > Customer Support &
Engagement
ipsoft.com
IPsoft
(1998, New York City)
Technology provider of automation of IT Processes Enterprise Applications > Customer Support &
Engagement
tara.ai
Tara
(2016, San Jose)
Chat based freelancer sourcing tool for businesses Enterprise Applications > Productivity > Vendor
Discovery
talania.com
Talania
(2016, Christchurch)
Chat based intelligent assistant solutions Enterprise Applications > Productivity > Office
Assistants
morph.ai
Morph.ai
(2016, Gurgaon)
AI and NLP based chat enabler for customer service Enterprise Applications > Customer Support &
Engagement
kore.com
Kore
(2013, Orlando)
Bot based messaging platform Chatbot Development > Development Platforms
> DIY Platforms
agent.ai
Agent.ai
(2016, Mountain View)
AI powered customer service software Enterprise Applications > Customer Support &
Engagement
botlytics.io
Botlytics
(2016, Delhi)
Chatbot performance and engagement analytics.
Chatbot Development > Chatbot Analytics
Curated list of companies by the sector analyst are defined as Interesting

Interesting Seed Companies

Interesting Series A Companies

Interesting Series B Companies

Interesting Late Stage Companies

Top Funded Deadpooled Companies

Scope of Report
Investment Trend
Who is Investing
Sub Sector Analysis
Useful Links
Company List
Team
49

Useful Links
Slide Title Content Platform Link
List of All Companies in readable format Companies Link
Top investments in last one year Investment Trend Link
Major Acquisitions in last one year Exit Outlook - Acquisitions Link
Enterprise Applications – Most Funded Companies Sub Sector Understand Link
Consumer Applications – Most Funded companies Sub Sector Understand Link
Chatbot Development – Most Funded Companies Sub Sector Understand Link

Scope of Report
Investment Trend
Who is Investing
Sub Sector Analysis
Useful Links
Company List
Team
52

Chatbots – Company List
Enterprise Applications Consumer Applications Chatbot Development
133 FUNDED COMPANIES AND 326 UNFUNDED COMPANIES
COVERS THE FOLLOWING SECTORS

Enterprise Applications (1/29)
Company Overview Business Model Total Funding
Interactions
(2004, Franklin)
Automated Omnichannel Customer care
SoftBank, Updata Partners, Sigma Partners, Comcast Ventures,
Revolution, NewSpring Capital, Cross Atlantic Capital Partners, Sigma
Prime Ventures, North Hill Ventures, Red Oak Growth Partners
Customer Support &
Engagement
$159.72M
VirtuOz
(2002, Emeryville)
Virtual chat based agents for enterprise
Mohr Davidow Ventures, Inventures Group, Galileo Partners
Customer Support &
Engagement
$18.4M
Inbenta
(2005, Barcelona)
Self Service Platform with Virtual Agents
Level Equity, Amasia, Scale Capital
Customer Support &
Engagement
$14.57M
CodeBaby
(2001, Colorado Springs)
Interactive Virtual Assistance Solutions
Customer Support &
Engagement
$13.26M
Next IT
(2002, Spokane)
Virtual Assistants for Customer Service
Intel Capital
Customer Support &
Engagement
$8.75M
Angel
Platform developing chat based AI to integrate with messaging
interfaces
General Catalyst Partners, Plug and Play Tech Center, Lakestar, Slow
Ventures, Global Founders Capital, BoxGroup, Cherry, Sound Ventures
Customer Support &
Engagement
$8M
Go to BM List >>
Consumer
Applications

CrowdCare
(2012, Toronto)
Complete Customer Support Software for iOT devices
Mantella, Feddev Ontario, EVP, MaRS IAF
Customer Support &
Engagement
$7.25M
Rulai
(2016, Campbell)
Chatbots for customer engagement
GSR Ventures, Eight Roads Ventures
Customer Support &
Engagement
$6.54M
Assist
Platform enabling automated chat for businesses
Structure Capital, Binary Capital
Customer Support &
Engagement
$5.5M
Message.io
(2015, Austin)
Platform which lets users deploy chatbots on messaging platforms
Y Combinator, Khosla Ventures, Eniac Ventures, Two Sigma Ventures,
Capital Factory, Social Leverage, GOLDCREST CAPITAL
Customer Support &
Engagement
$5.32M
Kiwilogic
(1998, Berlin)
Customer service and engagement bots for the enterprise
Earlybird
Customer Support &
Engagement
$5.2M
noHold
(1999, Milpitas)
Virtual Agents and Knowledge Management Software
Celtic House Venture Partners, MyQube
Customer Support &
Engagement
$4M
Pingup
(2010, Boston)
Booking software integration with directories.
Avalon Ventures
Customer Support &
Engagement
$4M
Active AI
(2016, Bangalore)
Conversational banking platform
Kalaari, IDG Ventures India, Kstart
Customer Support &
Engagement
$3.5M
Go to BM List >>
Consumer
Applications

Sobot
(2013, Beijing)
AI based NLP engine used for business intelligence services
IDG Capital Partners, ZhenFund, China Growth Capital
Customer Support &
Engagement
$2.8M
msg.ai
Artificial Intelligence for conversational commerce
Y Combinator, KBS Ventures, Bowery Capital, Advancit Capital, Sterling
Partners, Indicator Ventures, Dunnhumby, Galvanize, BoxGroup,
Salesforce Ventures
Customer Support &
Engagement
$2.7M
InteliWISE
(2005, Sunnyvale)
Virtual Agents and Contact Centre Solutions
Intel Capital
Customer Support &
Engagement
$2M
Octane
Platform to create & manage Bots
Hired, General Catalyst Partners, Boost VC
Customer Support &
Engagement
$1.5M
Myra Labs
Chat-bot application
Floodgate, Slack
Customer Support &
Engagement
$1.07M
CogniCor
(2011, Barcelona)
Software for automated complaint resolution
Wayra, Lnzame, 101 Startups
Customer Support &
Engagement
$1.07 M
FinGenius
(2013, London)
AI and NLP solutions for finance industry
Dmitry Aksenov
Customer Support &
Engagement
$ 500k
Aivo
(2011, Miami)
Virtual Customer Service Agents
Customer Support &
Engagement
$300k
Go to BM List >>
Consumer
Applications

Go to BM List >>
Consumer
Applications

Consumer Applications (1/18)
Hugging Face
(2016, Paris)
Developing chatbot for user entertainment
Betaworks $428K
Token
Assistant for personalized thoughtful gifts
Raisable
(2016, Minneapolis)
Chatbot to create crowd-funding campaign
Mucho Lingo
(2016)
Personal Language translator
Courier
Virtual assistant for courier
3Dprintler
(2016, Ottawa)
Chatbot for local 3D printing services
3D Printing
Yodas
(2014, Binyamina)
Career search chatbot
Elevator Fund, NFX Guild Career $1.9M
Olabot
Develops chatbot profiles for humans
Betaworks Career
Enterprise
Applications
<< Go to BM List >>
Chatbot
Development

Gus
(2015, Mexico City)
WhatsApp based On demand service
Concierge Service
Nimblestack
(2015, Orlando)
Provides concierge services chatbot
Concierge Service
Yesboss
(2015, Jakarta)
Text based on demand service
500 Startups, IMJ Investment Partners, Convergence Ventures Concierge Service
Essential
(2015)
Provides a chatbot for SMEs to take orders from customers
Madrona Venture Group Concierge Service
SuperText
(2015, Bangalore)
Upcoming AI based chat assistant
Startupbootcamp Concierge Service
MagicX
(2015, Bangalore)
AI-enabled chat based personal assistant app
Concierge Service > Mediator $1M
Niki.ai
(2015, Bangalore)
AI based automated order taking app for concierge services
Unilazer Ventures Concierge Service > Mediator $440.46k
ZiPi
(2016, Indore)
Chatbot for concierge service
Swan Angel Network Concierge Service > Mediator
Enterprise
Applications
<< Go to BM List >>
Chatbot
Development

Enterprise
Applications
<< Go to BM List >>
Chatbot
Development

Chatbot Development (1/12)
Smooch
(2015, Montreal East)
Integrated customer messaging software over social messaging apps,
SMS, web chat and in-app
TA Associates, Inovia Capital, Real Ventures
$7.6M
Mate
(2015, Bangalore)
Mobile based AI-powered conversational search engine
Dashbot
Platform providing bot conversation analytics
Bessemer Venture Partners, Rembrandt Venture Partners, ff Venture
Capital, BDMI, Scrum Ventures, Samsung NEXT
Chatbot Analytics $2M
Chatmoose
(2016)
Chatbot administration and analytics platform
Chatbot Analytics
Botan
(2015)
Analytics for Telegram bot
Chatbot Analytics
BotMetrics
(2016, Tampa)
Bot conversation analytics platform
Chatbot Analytics
Botlytics
(2016, Delhi)
Chatbot performace and engagement analytics.
Chatbot Analytics
Bot Revenue
(2016, Los Angeles)
Platform which allows chat bot owners promote other bots
Chatbot Analytics
Consumer
Applications
Go to BM List >>

Botlytics
(2016, Scottsdale)
Tool for analysing bot conversation
Chatbot Analytics
ChatbotCity
(2016, Oakland)
Messaging bot development company
Development Platforms
Ai Research and Development
(2000, Tel Aviv)
AI research project for conversational virtual characters
nTeligence
(2013, Palm Beach)
Provides Platform for Application development
Create Chatbot
(2013, Warsaw)
Chatbot developer for businesses
Personify
(2016, Holon)
Provides customize bot creation platform
Beep Boop
(2015, Castle Rock)
Bot hosting platform
dev.botframework.com
(2016, Redmond)
Microsoft bot framework
Consumer
Applications
Go to BM List >>

Consumer
Applications
Go to BM List >>

Scope of Report
Investment Trend
Who is Investing
Sub Sector Analysis
Useful Links
Company List
Team
113

Team
Anupam Das
Senior Analyst – Technology

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Tracxn Research - Chatbots Landscape, February 2017

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Tracxn Research - Chatbots Landscape, February 2017