Even before fascinating promises about orchestrating organizations, BPM directly supports different and previously unexplored points of view. While traditional/transactional systems were designed and developed to vertically support departmental needs, BPM suites take care of creating bridges to link those functional islands together, in order to map and manage the evolution of companies cross activity paths. But beyond this relevant and valuable horizontal perspective, there are very significant organizational implications strictly related to the maturity of those BPM tools in terms of level of abstraction and business approach they propose. Starting from WHAT can be managed by BPM suites, this session will focus on HOW they allow to proceed involving users and managers totally, when adopting an implementing-analysis approach, with unpredictable benefits and new ideas.

3. Vertical approach and Horizontal vision Sales & Marketing Financial & Controlling Procure ment Production & Logistics ERP CRM Legacy

4. Functional Islands and Process Bridges

10. Atomic activities Knowledge of DMS and indexing tool Action 8 Completed DMS and indexing tool IT Indexing and store on DMS accounting documents, hash codes file and related receipts 11 Knowledge of e-mail software Pull Mail System Finance Receiving signed hash codes file receipt 10 Knowledge of e-mail software Action 7 Completed (positive verification) Mail System Finance Sending signed hash codes file to EA 9 Action 7 Completed (positive verification) Finance Storing DVD in fireproof safe 8 DVD received File System Finance Verifying DVD 7 Action 5 Completed IT Delivering DVD to F&A 6 Use of DVD burning software Action 4 Completed DVD burning Software IT Burning DVD 5 Investigate and verify content of each document before signing Action 3 Completed Signature Software IT on behalf of F&A Director Creating and signing volumes hash codes File 4 Knowledge of deadlines and rules for volume creation PULL File System IT Creating Document Volumes 3 Use of document-optimizer dedicated tool PULL Document-optimizer dedicated tool IT Optimizing Documents 2 Knowledge of ERP printing functions PULL ERP Finance Printing Documents 1 Ability Trigger Tool Owner Activity

11. Fully Specialized Business Process Executable Business Process

14. Volume Signature: evolution 1

16. Volume Signature: evolution 2

19. Focus points: specialization SPECIALIZATION Abstract Business Process Executable Business Process Macro activities Atomic activities

20. From Business needs to software solution Implementing-Analysis : one phase specialization

21. Implementing software solutions Approach, methodologies and Business-Software distance ! BUSINESS SOFTWARE

22. From Business needs to software solution Classic cycle: phases ANALYSIS DESIGN IMPLEMENTATION

24. Market-Business-Software alignment Classic cycle: performance BUSINESS MODEL ANALYSIS TECH LAYER DESIGN SOFTWARE EXECUTION IMPLEMENTATION real world / market SPEED SPEED SPEED SPEED

25. Market-Business-Software alignment Classic cycle: performance

26. Market-Business-Software alignment Classic cycle: performance BUSINESS MODEL ANALYSIS TECH LAYER DESIGN SOFTWARE EXECUTION IMPLEMENTATION

27. From Business needs to software solution Classic cycle: concepts translation approach ANALYSIS DESIGN IMPLEMENTATION Business skills IT skills IT skills

28. From Business needs to software solution Implementing-Analysis : one phase

29. Market-Business-Software alignment Implementing-Analysis performance

30. Market-Business-Software alignment Implementing-Analysis performance

31. From Business needs to software solution Implementing-Analysis : concepts specialization approach IMPLEMENTING-ANALYSIS Business skills IT skills

32. From Business needs to software solution Implementing-Analysis : concepts specialization approach Business skills IT skills

33. From Business needs to software solution Implementing-Analysis : concepts specialization approach Business skills IT skills

34. From Business needs to software solution Implementing-Analysis : concepts specialization approach Business skills IT skills

35. From Business needs to software solution Implementing-Analysis : concepts specialization approach Business skills IT skills

36. From Business needs to software solution Implementing-Analysis : the higher maturity, the lower IT skills required Business skills IT skills