Transversal Ltd

transversal customer experience self-service knowledge management summit 2013 client and partner summit 2015 customer service contact centre knowledgebase customer services social media monitoring contact center michael aston mothercare heather richards professional services prescience customer summit 2016 prescience™ james leslie prescience platform hr human resources carnival uk knowledge solutions customer success stephanie birnstiel client services a.i. artificial intelligence future of knowledge matt derrick contact center agent financial services workflow improvement barclays welath user adoption customer effort graham arnold accessibility blind jamie dormandy rnib charity automotive customer expectations retail digital shift bmw suzzanne gray costa coffee hayley firth premier inn whitbread best practise trendwatch peterborough city council richard godfrey digital transformation utility warehouse brian hay innovation smith+co shaun smith chris hall cognitive km m&s jo moran marks & spencer michelle noyes wissensplattform kundenservice financial customer service marketing for banks irena liszkowska staff support staff enquiries human resource management cunard p&o business change management multichannel hanif rahaman customer sentiment stephen sinclair banking finance tom pelly knowledge syndication algorithms mathematics root gary magenta sharon millard elc early learning centre michael ashton julie warne rob bamforth quocirca brand management call centre voice of the customer transversal partners axa ppp healthcare secure messaging web chat brandwatch correspondence management gareth ham