Very pure comparison between the top social media CRM tools worldwide (Hootsuite, cotweet & conversocial). the benefits also from having social media management CRM tool

1. Social Media CRM Tools

2. Content
Why do you need a CRM tool?
What are the available tools
Comparison
Brands who are using social CRM tools

3. Reasons &Benefits
Below reasons apply on facebook & twitter:
1- Security
- A unified admin
- No need to log into facebook to manage the page
2- Team management/evaluation
- Ability to track team members replies
- Gives you the ability to assign messages to a specific team member
3- Advanced workflow (with workgroups for account control), more analytics,
productivity tools (such as advanced scheduling), unlimited conversation
history for deeper customer relationships

4. Available Tools
Conversocial, CoTweet & hootSuite are comprehensive Web-based social media engagement,
management and reporting solution that helps companies of all sizes engage, track and analyze
conversations about their brands across the most popular and influential social communities today,
Twitter and Facebook

5. Who’re Using CRM tools?

6. CoTweet VS. Social Hub
Area of comparison Hootsuite CoTweet Conversocial
Easy interface No Yes Yes
Work Flow Yes Yes Yes
Customized user roles Yes No Yes (advanced)
Customized tab access Yes Yes Yes
Level of authority Yes Yes Yes
Customer profiles Yes Yes Yes
CRM Data base No No Yes
Schedualing updates Yes Yes Yes
Sentiment analysis Yes No Yes
Customer groups no Yes Yes
Real time updates Yes Yes Yes
Influencers Yes Yes Yes
Conversation history Yes Yes Yes
Work groups yes Yes Yes
Facebook updates frequency Within 15 min Winthin 45 min Within 2 min
Multiple channel
8 channels FB & twitter Fb/
twitter
management
Support Arabic Yes Yes Yes
Priority inbox No No Yes
Price 100 USD/
user 100USD/
user 150 USD/
user

7. CoTweet VS. Social Hub
Area of comparison Hootsuite CoTweet Conversocial
Easy interface No Yes Yes
Work Flow Yes Yes Yes
Customized user roles Yes No Yes (advanced)
Customized tab access Yes Yes Yes
Level of authority Yes Yes Yes
Customer profiles Yes Yes Yes
CRM Data base No No Yes
Schedualing updates Yes Yes Yes
Sentiment analysis Yes No Yes
Customer groups no Yes Yes
Real time updates Yes Yes Yes
Influencers Yes Yes Yes
Conversation history Yes Yes Yes
Work groups yes Yes Yes
Facebook updates frequency Within 15 min Winthin 45 min Within 2 min
Multiple channel
8 channels FB & twitter Fb/
twitter
management
Support Arabic Yes Yes Yes
Priority inbox No No Yes
Price 100 USD/
user 100USD/
user 150 USD/
user