How can we as developers make our communication with the (usually non-tech savvy) client easier? How to understand their demands and communicate them to the rest of our team? How can those clients be satisfied with the level of service, without us having to spend sleepless nights hacking away at various issues? The answer to all this and more awaits here.

1. Keeping your clients happy
…and management even happier
1
Sashka Gjorgjievska | Java Developer
Skopje Tech Meetup 9 | Piazza Liberta, May 4th 2017

2. The Client

3. ...is not tech savvy

4. Has a vision

5. Loves automated solutions

6. Has great ideas
(very often)

7. Sponsors
your
paycheck

8. The manager

9. ...is bossy

10. The goal
...and yet:
• solved problems
• achieved goals
• happy developers
• happy clients

11. The steps

12. Understand client’s point of view.

13. Solve problems.

14. Be realistic.

15. Keep it short and simple.

16. Practice cautious flexibility.

17. Reply promptly.

18. What if
something goes
wrong?

19. Own your mistakes.

20. Be clear, specific and transparent
...when providing the solutions

21. Few extra tips

22. Go above and beyond

23. Earn your
manager’s
trust

24. Thank you !