1. Susan Moger and Tudor Rickards

2.  The Broken Windows concept was originally
applied to refer to the relationship between the
quality of the environment and consequences for
criminal behaviors

3.  A new interpretation is offered
 It compares unfavourable and favourable
working environments…
 … and how to get from the one to the other

4.  Unfavourable environments are produced and
reinforced by personal behaviors
 Being Rude
Being Greedy
Having Favourites

5.  Clarifying
 Connecting
 Communicating

6.  Thinking and acting are closely related
 We can change our thinking and acting
 Understanding our conceptual maps helps
change our actions
 Identifying dilemmas helps in understanding
our personal maps

7. A map helps you
prepare for your
journeys
By map reading,
map-testing, and
map-making, you
will be more
successful in
your learning
journeys
Map-Reading
Map-Testing
Map-Making

8. A text-book can be studied
‘like a map’ for its help in
your planned journeys of
exploration. Skills at map-
reading, testing, and making
can be developed

9. Map reading and testing can help you
discover dilemmas
The dilemmas you find help you understand
a leader’s tough decisions
Linking with your maps helps you revise
Your own leadership decisions
Creative and empathic insights are
important

10. When you describe the climate
you are summarising your
map reading
When you evaluate the climate and
your dilemmas, you are map
testing
When you use your map reading
and testing to change your ideas
and actions you are map making

11.  Clarify
 Connect
 And Communicate …
 …with empathy, and imagination…
 …to achieve transformational results

12. Broken Windows theory
http://www.huffingtonpost.com/news/broken-
windows-theory/
The Progress Principle
http://www.forbes.com/sites/rahimkanani/2011/
08/29/the-progress-principle-using-small-wins-as-
big-gains/
Dilemmas of leadership:
http://cw.routledge.com/textbooks/0415355850/
Regular updates on leadership:
http://leaderswedeserve.wordpress.com/