1. Covering letter
I am a UWC/UCT/Bard College (New York exchange program) graduate in Communications Studies with a
Postgraduate Certificate in International Human Rights endorsed by Bard College (New York) in
collaboration with UCT and UWC.
I have 5 years of working experience in Digital Marketing/Content Management with hands on experience in
Social Media designing, Graphic and Web designing, Journalism, Project Management and Content
management (using cms: Joomla, Wordpress, Dot net Nuke platforms, HTML5, CSS3, Javascript, photoshop,
dreamweaver, flash etc.
I have a strong desire to work in Television, Radio, Newspapers, Magazines, Public relations related fields,
Marketing and Sales and Customer service or any program that offers a good range of
Journalism/Media/Marketing and Public relations related skills. You will see from my enclosed CV that I have
gained a wide variety of both transferable and specific skills, as well as years of working experiences in the above
fields.
Television experience and journalistic writing and reporting: my work experience placement as a student reporter
and Journalist for Bush TV,(student project),Bush radio elections coverage training internship and the On-campus
news letter, gave me invaluable insight into the television process and Journalistic writing process; with hands on
experience in reporting, writing, editing, proofreading, facebook, blogging, office work and general work.
Interest in the traditional Media: My enjoyment and critical interest in the media (television, Journalism, music,
radio and new media) increased markedly throughout 8 years of my academic endeavors, and has continued to grow
since then. The interest grew as I joined the Public Relations department for “on- campus” news letter in 2005.As
a student Journalist for the “on-campus” newsletter, I have:
• Covered stories.
• Worked on column submission and photography (either taking new photographs with the paper
photographer, or getting photographs from specific sources).
• Generation of exclusive original content and features using own initiative and in conjunction with the
managing Editor.
• Checking all contributor content accuracy, relevance and generation of original exclusive content.
• Sub-editing in terms of grammar or copy cuts, etc, and assisting the sub-editor in assuring the high
quality of English grammar in the magazine.
• Checking that the content of the copy adheres to the original brief given to the contributor.
• Attending functions and conferences on behalf of the publication.
Interest in the Digital Media (websites, online platforms, social media) : My enjoyment and critical interest in
digital media and marketing increased markedly since 2012. As a digital channels manager I designed and
administrated Websites and Mobile app using CMS systems and HTML.
Computer skills: During my 8 years at University I expanded my knowledge and confidence in Microsoft programs
such as Internet Explorer, Word, Access, PowerPoint and Outlook Express. During my employment time, I have
expanded my knowledge and confidence in renowned systems like: CRM, ADOBE INDESIGN, CMS, SIEBEL,
SAP, I-CALL, CISCO, VARIOUS CALL DRIVERS SYSTEMS AND SEO. I actively enjoy researching on the
Internet, and have a basic understanding of basic computer programs. My keyboard speed and accuracy has been
increased by my recent database, in vision and word programs work at Foschini group as a Data capturing agent.
Writing/research skills: My experience as a student and Journalist has proven my ability to express critical
opinions within a sustained argument. A high level of research, conceptualization, analytical reading and
critical writing, was essential to reach this standard. The experiences of writing articles/reviews,
proofreading, editing articles and news letters as well as reporting to my editors increased my confidence in
1

2. these skills. I would welcome the opportunity to discuss these and other qualifications with you. Please
contact me on: e-mail:ftumelo@yahoo.co.uk and Cell: 079 527 7951
CURRICULUM VITAE
OF
Tumelo Komape
PERSONAL DETAILS
Surname : Komape
Names : Tumelo signs off as (TK on @CityofJoburgZA)
Nationality : South African
Identity Number : 8506025507086
Contact Number : 0767415545
No of Dependents : None
Marital status : Single
E-Mail address : ftumelo@yahoo.co.uk
Home Address : No 12 5th
Street
Orange grove west
Houghton
1298
Languages : English, Zulu, Xhosa, Tswana and Sepedi
Religion : Christian
Personal Profile
I am fervent, self-motivated and reliable person. I am very hands-on type of a person. I like
to engage myself in action-orientated activities. I am well organized and highly motivated to
accept responsibility and I am thorough in my approach to work. I can adapt to any working
conditions and I am always willing to learn about the changes in the industry. I am also
inventive and easy going, always ensuring that I operate with a high level of integrity. My
open minded and gracious personality allows me to relate well to people, and I can co-
ordinate activities, resources, people and time. A successful company is successful by
having quality staff and I can add class to any company when given time.
2

3. Media Coverage for my Digital work
M e d i a c o v e r a g e f o r m y d i g i t a l w o r k
Media House Link Year
1. Radio 702 interview 1. Getting to know TK (Who is TK):
https://soundcloud.com/primediabroadcasting/tumelo-komape
2. Mail and Guardian 1.1. Mail and guardian: Tweeting Komape Puts himself in your shoes
http://mg.co.za/article/2015-07-16-tweeting-tumelo-komape-puts-
himself-in-your-shoes#.VajYcOf3ayA.twitter
2015
2. Mail and Guardian 1.2. Mail and guardian: meet the City of Joburg’s social media ninja
Meet the City of Joburg's social media ninja
2015
3. ENCA
ENCA: TK tweets zingers for City of Joburg
TK tweets zingers for City of Joburg | eNCA
2015
4. BBC BBC
The one man who deals with angry Johannesburg during power cuts - BBC
News
2015
5. Times Media
(Front page)
1.1. Times Media (Front page) : Best clap backs from TK
http://www.timeslive.co.za/politics/2015/06/10/9-best-Twitter-clapbacks-
from-CityofJoburgZAs-TK
2015
6. Times Media 1.2. Times Media : Trick or tweet fro Joburg moaners
http://www.timeslive.co.za/thetimes/2015/06/11/Trick-or-tweet-for-
Joburg-moaners
2015
7. Times Media 1.3. Jozi wises up to Twitter power
http://bit.ly/1j1Mxp9
8. Eye Witness
News (EWN)
EWN: Meet the man behind the City of Joburg's humorous twitter account
http://dlvr.it/D53SfC
2015
3

4. 9. Daily News Independent news
http://www.iol.co.za/dailynews/news/durban-s-online-position-
1.1822648#.VXqJw2SeDGd
2015
10. Hypertextmedia Hypertextmedia: http://www.htxt.co.za/2015/06/05/making-the-city-talk-
meet-the-team-that-made-joburg-tweet/
2015
11. Enetiate 1.1. Enetiate http://enitiate.solutions/cityofjoburgza-hits-100k-twitter-
followers/
2015
12. Enitiate 1.2. eNitiate digital agency: http://enitiate.solutions/south-africas-
leading-cities-battle-it-out-on-socialmedia/
2015
13. Daily Planet Twitter clap backs by TK
http://ow.ly/XdinD
2015
14. The Daily Vox TUMELO KOMAPE, the quirky personality behind City of Joburg’s social media
http://bit.ly/1Y1UOMs
2015
15. Radio today Chatting to TK of @CityofJoburgZA http://bit.ly/1j1Mxp9 2015
16. Power FM Interview with Tim Modise, getting to know TK-Major stories Mail and
Guardian this week
2015
17. Caxton news
Joburg east express
http://joburgeastexpress.co.za/43689/the-man-behind-coj-tweets/
2015
4

5. EDUCATIONAL QUALIFICATION
Institution : UCT AND UWC with BARD COLLEGE (New
York-Exchange program)
Course : BA Comm and Post graduate Certificate
Qualification completed : BA in Communications Degree
Year graduated : 2008 -issued by UWC
Majors : English and Communications
________________________________________________________________________________________
Second qualification
Institution : UCT
Course : Diploma
Qualification : Performer’s diploma in Music
Year Engaged : 2008-2010-Qualification not issued-fees
Majors : Jazz studies and Production studies
_________________________________________________________________________________
Third qualification
Institution : Vega School of Brand Leadership
Course : Web design-HTML5
Softwares : Adobe dream weaver, Flash (all cs6), Access,
Visual basic-Software design
Other electives : Grahic designing-Photoshop and Illustrator
______________________________________________________________________________________
_
Fourth Qualification
Institution : University of Johannesburg- in progress
Course : Software Engineering
Softwares : Visual Basic
Other electives : All modules passed with distinctions
______________________________________________________________________________________
_
Secondary Level
5

6. School : BODIELA SECONDARY SCHOOL
Matric : 2002
Achievement : Distinction in Sepedi and History
EMPLOYMENT HISTORY
T o p S k i l l S u m m a r y
Skill Years experience Last used
• CONTENT MANAGEMENT 7 years: Joomla, Wordpress, Social
media, CMS, Blogs
2016
• SOCIAL MEDIA MANAGEMENT 6 years: Facebook, Twitter,
Linkedin, Youtube, Flicker,
Google+, Instagram, Blogs-
wordpress, Joomla
2016
• GRAPHIC DESIGN 1 year : Photoshop, Illustrator, 2015
• WEB DEVELOPMENT 5 years: Joomla, Wordpress,
Sharepoint, CMS development.
HTML5, Action script 2 and 3,
Flash animation, Slicing etc
2016
• JOOMLA, WORDPRESS,
DRUPAL, DOT NET NUKE,
SHAREPOINT -CMS
DEVELOPMENT
5 years html coding. 2016
• DIGITAL MARKETING 5 years :Social media, Internal
Comms, External Comms,
2016
• PROJECT MANAGEMENT 2 year: Development of Intranets
and Websites projects
2016
• DIGITAL MARKETING
STRATEGIES DEVELOPMENT
3 years of Strategy
implementation, from concept to
finish
2016
• MARKETING AND CALL
CENTER WORK
5 2012
6
SCHOOL SUBJECT NAME GRADE SYMBOLS
BODIELA SEPEDI HG A
SEC AFRIKAANS HG C
SCHOOL ENGLISH HG C
HISTORY HG B
BIOLOGY HG C
GEOGRAPHY HG C

7. Professional working experience
DECEMBER 2012
TIME FROM DECEMBER 2012-CURRENTLY
COMPANY CITY OF JOHANNESBURG
DEPARTMENT GROUP COMMUNICATIONS AND TOURISM
POSITION DIGITAL CHANNELS MANAGER/ACTING DEPUTY DIRECTOR
REASONS FOR LEAVING • CONTRACT ENDED
PURPOSE OF POSITION Internal: External:
• Managing digital channels
internally
• Designing and introducing new
digital communications channels
• Market and promote digital
channels
• Ensure that industry standard
channels are being used
• Managing digital channels
externally
• Designing and introducing new
external communications channels
• Market and promote digital
channels.
• Ensure that industry standard
channels are being used
KPA / MAJOR TASKS • Drafted and implemented city’s social media strategy (growth,
management and development).
• Drafted and implemented city’s redesign of intranet, website
methodology strategy doc and design (design, built and marketing)
Mobile App POC project
• Completed introduction of new social media projects successfully
• Completed revamp of intranet project to comply with current city
structure successfully
• Motivated for the design applied. To complete the redesign of city’s
website-currently at final phase
• Implemented digital marketing activity-Afcon 2013-website (intranet,
extranet), social media…
• Implemented digital marketing activity-Joburg open 2013/14-
websites (intranet, extranet), social media and also (developed
joburg open website).
• Implemented Digital marketing strategy-Budget, State of the City
address, speech 2013/14-website (intranet, extranet) ,social media,
with a total market reach of 3 million impressions on the day
• Implemented digital marketing strategy-State of the City address
2013/14-website (intranet, extranet) ,social media etc
• Digital marketing strategy-Metropolis-website (intranet, extranet)
,social media,
• Digital marketing strategies-all mayoral campaigns 2013-
website(intranet, extranet) ,social media, internal comms, e-mailers,
smses.
• Grew city’s social media by 50 000 new followers April 2013-
7

8. November 2014
• Developed and implemented a digital marketing strategy and online
activities for C40-climate change campaign, One young World, Arts
alive 2014, Joint activity on Joy of Jazz 2014, Social Media week 2014
• Currently developing digital marketing strategy and online activities
for Afri Cities 2015 Johannesburg, JOZI at work and other City or
Stakeholder campaigns
Other Key Activities • Designing the ANCYL website, graphics and animations draft
• Designed the Karoo restaurant –Midrand branch, graphics and
animations (assignment)
• Designed the Mo-Wash website for Ebukhosini properties, graphics
and animations, live
• Developing Joburg open Joomla website, graphics and animations, live
• Developing NAGC website, graphics and animations, live
• Private restaurant and Game reserve website in design process,
graphics and animations-draft (assignment)
• Developing City of Johannesburg website and intranet
SKILLS ACQUIRED • Technical • Behavioural:
• Strong experience within the
Web design and digital
marketing
• Strong skills development in
Graphic design
• Strong skills development in
Project Management
• Skills development in Digital
Marketing
• Social Media Designing
• Social Media Marketing
• Skills in HTML5 coding,
Flash Animation, Action
script 2 and 3
• Ability to meet deadlines
and work well under
pressure.
• Content Management
• Organised and efficient
planner.
• Proven ability to multi-task.
• Strong communication &
administration skills
• Strong interpersonal skills
• Strong work ethic; detail
oriented and process driven
• Ability to work well in a team
environment and builds lasting
working relationships
• Ability to work well under
pressure to produce desired
results.
• Ability to work independently;
self-starter with a ‘can-do’
proactive attitude
• Ability to communicate
effectively and professionally at
all levels
8

9. • Tracking skills & excellent
administrative skills to
ensure the keeping of
accurate records.
• Proven experience of
working with and
maximising the output of
creative teams.
ATTRIBUTES
• Process management
• Written communication
• Timely decision making
• Drive for results
• Time management
• Business acumen
MARCH 2012
TIME FROM MARCH 2012-CURRENTLY: FREELANCE PROJECT
COMPANY NAGC
DEPARTMENT MARKETING
POSITION CONTENT ADMINISTRATOR
REASONS FOR LEAVING • FREELANCE
PURPOSE OF POSITION EXTERNAL
• Daily blog updates on the
Website using Joomla-
website management
system.
• Using Joomla for digital
marketing, website
management (banner
updates and news updates,
look and feel/ brand
adherence work on website
and other marketing
campaigns).
• Managing digital channels
externally
• Designing and introducing new
external communications channels
• Market and promote digital
channels.
• Ensure that industry standard
channels are being used
• Redirecting traffic to the Website
through SEO optimization/ creating
brand awareness via Google+,
Facebook, twitter, YouTube and
other online media outlets
9

10. KPA / MAJOR TASKS E-magazine
• Writer and Editor of Ecclesia e-magazine and brochures
• Developing content for the e-magazine through research, story
brainstorming, events, story covering; attending interviews with
sources and all general Journalism tasks for the newsletter.
• Post Journalism duties: Editing, Sub-editing and Proofreading etc.
• Review all necessary photography archives for relevant story pictures
• Listening to, reading and reviewing all relevant material for
background information for story content for the magazine.
• Distribution of the newsletter through e-mail marketing, and other
outlets.
Social Media
• Checking and replying to the Organization’s Social Media comments
by listening to and monitoring all social media outlets: pages, sites,
etc.
• Post/respond on particular topics or in response to other
posts/comments.
• Contribute to and daily update external social sites: Facebook,
Website, Twitter and YouTube and other community sites.
• Schedule messages for sharing throughout the day.
• Managing day to day activities on social media campaigns and on a
day to day basis by engagement in social conversations and answering
of questions.
• Compressing and converting all weekly and monthly YouTube
material.
• Reviewing all Cds and DVDs to create YouTube profile
• Weekly YouTube updates of weekly teachings
• Monthly YouTube updates for all Series DVDs
• Reviewing and choosing selecting relevant clips for YouTube
• Generate marketing and you-tube video footage by handling cameras
for media archive
10

11. Gateway Music Academy
• Develop an annual PR plan consisting of monthly PR activities in
support of marketing goals.
• Attend all Gateway academy events/Brand awareness campaigns and
perform where necessary.
• Coordinate our monthly marketing events at the local restaurant-
arrange repertoire for that, prepare and perform where necessary.
• Co-ordinate the production of periodic marketing communication eg,
mail shots, flyers, marketing emails, lectures and press releases.
• Issue press releases and photo captions when appropriate.
• Send write ups/ blogs, Social Media and website updates on
Academy’s activities and achievements.
• Handle all Marketing campaigns and events for the Academy.
• Drafting yearly marketing activity strategies for the Academy.
• Lecturing and teaching piano and theory at the Music Academy.
Other Key Activities
Skills developed
Tv production
• Assisting in production of weekly Etv show series
• Assisting in production of weekly dvd’s for gateway online tv
• Handling cameras to capture our weekly events.
Skill acquired
Journalistic writing, proofreading and Editing.
NOVEMBER 2011
TIME FROM NOVEMBER 2011-MARCH 2012
COMPANY BRITISH GAS
DEPARTMENT MARKETING AND ADVERTISING
POSITION CUSTOMER RELATIONS AGENT
REASONS FOR LEAVING • TO WORK IN PUBLIC RELATIONS AND MARKETING
11

12. PURPOSE OF POSITION SKILLS DEVELOPED SOFTWARES LEARNED
• TELEPHONE ETIQUETTE
• CUSTOMER RELATIONS SKILLS
• PROBLEM SOLVING
• SAP
• SIEBEL
• CRM
KPA / MAJOR TASKS • Professionally process outbound and inbound sales and/or customer
service calls
• Respond to customer questions
• Resolve customer issues
• Offer up-sells and cross-sells to callers
• Promoting and Marketing products and benefits for customer
• Record and verify accurate information on all calls
• Book and arrange appointments for customer visits with engineers
• Positively and respectfully communicate with customers
• Maintain company and client confidentiality
• Meet established sales/fundraising goals on outbound projects
• Multi-tasking from one type of call to another without loss of
efficiency, composure and knowledge
• Offer customer service that exceeds customer's expectations
• Maximize customer retention (actively attempt retention)
• Play a brand ambassador role
• Provide accurate, current product information and advice to clients.
MARCH 2011
TIME FROM MARCH 2011-NOVEMBER 2011
COMPANY KAPSCH-SANRAL,E-TOLL
DEPARTMENT MARKETING
12

13. POSITION WEB AGENT
REASONS FOR LEAVING • CONTRACT ENDED
KPA / MAJOR TASKS • Assisting in strategic planning for Web development, drafting Web
processes, Web communications standard templates, processes and
quality scorecard.
• Evaluation of effectiveness of e-mail communications by testing on
internal role plays and audits
• Conducting product presentations
• Subject Mater expert and Skills transfer roles for all departments that
failed pre-operations systems testing and product knowledge
evaluations
• Training and transferring skills to other departments, Mobile policing
units and Customer services outlets in different malls
• Brainstorming Web processes and website look and feel
• Assisting on system and process development brainstorming
• Testing all proposed processes and ensuring harmony with systems
• Visiting Customer services outlets to ensure process compliance
• Performing systems tests at the site and at the customer services
outlets
For PDPP(personal development and progress plan) with Marketing dept
• Assisting in drafting all templates for e-mail, website updates,
promotional copies, FAQ’s and Marketing updates
• Assisting in conception of e-mail Marketing/ Communications
programs to increase customer acquisition, retention, and conversion
rates.
• Assisting in development of communication plans and product
segmentation strategies
• Product packaging
• Assisting key accounts departments
• Drafting a Strategic Social networking proposal for Marketing and
Public relations purposes under the supervision of the Marketing
department
• Submitting all drafts, PDP Project proposals, Process amendments
proposals for approval with SANRAL
Redrafting all rejected proposals, processes and FAQ’s
JAN 2008
13

14. TIME FROM JAN 2008-JUNE 2010
COMPANY UCT VARSITY PAPER AND BUSH RADIO AND SOCIAL MEDIA
DEPARTMENT MARKETING
POSITION INTERNSHIP IN NEWS REPORTING
REASONS FOR LEAVING • RELOCATING TO GAUTENG
PURPOSE OF POSITION Internal: External:
• Managing digital channels
internally
• Market and promote digital
channels
• Managing digital channels
externally
• Designing and introducing new
external communications channels
KPA / MAJOR TASKS Follow my work example with UCT varsity paper:
http://www.uct.ac.za/students/recreation/varsity/
• Training on Journalistic reporting and writing
• Covered stories.
• Worked on column submission and photography (either taking new
photographs with the paper photographer, or getting photographs
from specific sources)
• Sub-editing in terms of grammar or copy cuts, etc, and assisting the
sub-editor in assuring the high quality of English grammar in the
magazine
• Checking that the content of the story adheres to the original
branding requirements
• Attending functions and conferences on behalf of the publication
and generating content
• Critique and choose newsworthy photos for editions
• Liaise with sources for interview sessions
• Assisting with space allocation for advertising
• Working closely with marketing to increase awareness of the
University on key social sites such as Facebook, Website, brochures
and blogs
Duties and tasks when dealing with online Social media and website update
14

15. and events
• Attending and Working on 40 events projects a year with the Baxter
theatre and UCT school of music.
• Assisting in the Marketing and operations of all events.
• All events and activities to be advertised on online mediums as below:
• Maximizing online presence by implementing creative strategic and
tactical online marketing plans for social media including University
websites, Facebook, brochures and e-mail marketing and branding
• Checking and replying to university’s blog(s) comments.
• Listen to and monitor all social media outlets: pages, sites, blogs, etc.
post/respond on particular topics or in response to other
posts/comments
• Contribute to and regularly update external social sites: Facebook,
website blogs and other community sites.
• Develop content or promotional ideas calendar for these sites for
daily and monthly basis
• Assisting in executing social marketing campaigns, including
marketing/new concepts, community-building efforts and promotions
• Scanning news feeds for interesting articles, blog posts about the
university and managing that.
• Write updates etc with short URLs.
• Schedule messages for sharing throughout the day
• Check blog comments or messages and reply as necessary.
• Online advocacy through blogging research and writing outreach
promotions etc.
• Managing presence in social networking.
• Setting up campaign calendars, create monthly progress reports and
campaign summary reports.
• Monitoring and engaging when necessary, in brand related online
conversations, e-mails and Calls.
• Managing day to day activities on social media campaigns and on a
15

16. day to day basis,
• Keeping profiles “lively” and of good value to followers,
• Engagement in social conversations and answering of questions
• Reputation Management
• Monitoring and management of brand mentions on social media
platforms
JAN 2005
TIME FROM JAN 2005-DECEMBER 2007
COMPANY UNIVERSITY OF THE WESTERN CAPE
DEPARTMENT UWC DEPT OF PUBLIC RELATIONS
POSITION JUNIOR JOURNALIST
REASONS FOR LEAVING • RELOCATING TO UCT
PURPOSE OF POSITION Internal: External:
• Managing digital channels
internally
• Market and promote digital
channels
• Managing digital channels
externally
• Designing and introducing new
external communications channels
KPA / MAJOR TASKS Follow my work examples newsletters on: http://www.uwc.ac.za/index.php?
module=cms&action=showfulltext&id=gen20Srv23Nme0_2774_1292593257
&parent=gen20Srv23Nme0_9912_1257932410-
• Proof read editions and layout.
• Attending editorial meetings.
• Attending story brain storming sessions.
• Analyze and critique web content, news reports.
• Welcome and host visiting Journalists for graduation events
• Working with Editor and Public relations team on development and
execution of marketing plans for university conventions, seminars,
graduation events and other events.
• Reporting and blogging on such events on the website
• Press releasing on such events
• Assisting in co-coordinating advertising, marketing communications,
public relations efforts and measuring success of events.
• Assisting the advertising team
• Report to the editor.
• Critique and choose newsworthy photos for editions.
• Liaise with sources for interview sessions.
16

17. • Proofreading copy
• Assisting with space allocation for advertising.
• Assisting with events and public relations work as well as signing off
editions with publishers.
• Column submission and photography (either taking new photographs
with the publication photographer, or getting photographs from
specific sources).
• Generation of exclusive original content and features using own
initiative and in conjunction with the managing editor.
• Checking all contributor content accuracy, relevance and generation
of original exclusive content.
• Sub-editing in terms of grammar or copy cuts, and assuring the high
quality of English grammar in the publication.
• Checking all contributor content accuracy, relevance and generation
of original exclusive content.
• Sub-editing in terms of grammar or copy cuts, etc, and assisting the
sub-editor in assuring the high quality of English grammar in the
magazine.
• Checking that the content of the copy adheres to the original brief
given to the contributor.
• Attending functions and conferences on behalf of the publication
JAN 2004
TIME FROM JAN 2004-DECEMBER
COMPANY FOSCHINI GROUP
DEPARTMENT MARKETING AND ADVERTISING
POSITION CUSTOMER RELATIONS AGENT
REASONS FOR LEAVING • CONTRACTUAL OBLIGATIONS
PURPOSE OF POSITION SKILLS DEVELOPED SOFTWARES LEARNED
• TELEPHONE ETIQUETTE
• CUSTOMER RELATIONS SKILLS
• PROBLEM SOLVING
• SAP
• SIEBEL
• CRM
• CMS
17

18. KPA / MAJOR TASKS • Opening new accounts and updating data
• Product returns registrations
• Assisting with sales and marketing
• Liaising with customers telephonically and directly
• General billing issues
• Professionally process outbound sales and/or customer service calls
• Respond to customer questions
• Resolve customer issues
• Offer up-sells and cross-sells to callers.
• Promoting and Marketing products and benefits for customer
• Record and verify accurate information on all calls
• Positively and respectfully communicate with customers
• Maintain company and client confidentiality
• Meet established sales/fundraising goals on outbound projects
• Multi-tasking from one type of call to another without loss of
efficiency, composure and knowledge
• Offer customer service that exceeds customer's expectations
• Maximize customer retention (actively attempt retention).
• Provide accurate, current product information and advice to clients.
NOVEMBER 2009
TIME FROM NOVEMBER 2009-DEMBER 2010
COMPANY STREAM GLOBAL SERVICES/BARCLAYS BANKS
DEPARTMENT MARKETING AND ADVERTISING
POSITION CUSTOMER RELATIONS AGENT
REASONS FOR LEAVING • CONTRACTUAL OBLIGATIONS
PURPOSE OF POSITION SKILLS DEVELOPED SOFTWARES LEARNED
• TELEPHONE ETIQUETTE
• CUSTOMER RELATIONS SKILLS
• PROBLEM SOLVING
• SAP
• SIEBEL
• CRM ,CMS Windows98, 2000, XP.
Windows 8, Mac
• Microsoft Word, Word pad and
Notepad
18

19. KPA / MAJOR TASKS • Sales and Marketing for Broadband and Phone packages
• General Customer Relations support for UK clients
• Professionally process outbound sales and/or customer service calls
for UK customers
• Build customer’s interest in the services and products offered by the
company
• Update the existing databases with changes and the status of each
customer/prospective customer
• Arrange for the dispatch of products, information packages,
brochures etc. to clients and other interested parties
• Follow up the calls of the client with clerical duties which includes
faxing, doing checks on credit references as well as liaising with other
departments
• Respond to customer questions
• Resolve customer issues
• Offer up-sells and cross-sells to callers.
• Promoting and Marketing products and benefits for customer
• Record and verify accurate information on all calls
• Positively and respectfully communicate with customers
• Maintain company and client confidentiality
• Meet established sales/fundraising goals on outbound projects
• Multi-tasking from one type of call to another without loss of
efficiency, composure and knowledge
19

20. REFERENCES
1) Georgina Lefifi: Director Group Communications and Tourism City of Joburg
Tel: 082 908 2555
2) Bintu Petsana: Group Head, Group Communications and Tourism City of Joburg
Tel: 076 150 6846
3. Byron Mannase: Supervisor at Stream global services
Tel: 071-897-5542
4) Mr. James Lesiba Bodiba :HR manager for Old Mutual (Personal Mentor)E-mail
add:Lbodiba@oldmutual.com-Cell:0732316527
5) Mr Siyabonga Malinga: Manager at Gateway Academy
Cell: 082 350 3185
6) Mrs. Awaatief Daniels (Editor of the On-campus news letter). Department of Public affairs UWC,
Administration Building
Tel: 021 959 2627-Mobile: 0849090786
7) Charlene Ackermans, HR director at SANRAL/e-toll
Cell: 011 519 9900
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