2. Performance management is an ongoing process of
communication between a supervisor and an employee that
occurs throughout the year, in support of accomplishing the
strategic objectives of the organization.
3. Planning
Monitoring
DevelopingRating
Rewarding
•Planning work in advance so that
expectations and goals can be
set;
•Monitoring progress and
performance continually;
•Developing the employee's ability
to perform through training and
work assignments;
•Rating periodically to summarize
performance and,
•Rewarding good performance
4. The Deming Cycle or PDCA Cycle or Shewhart Cycle
(named Walter Shewhart and further after developed by
W.Edwards Deming) is a four stage change management
model used by companies for continuous business
improvement and incremental problem solving
5.
6. The goal at this stage is decide what needs to be done and
how it best can be done. Achieve this goal by reviewing
and studying the current work process and available data.
This stage really involves examining the current method or
the problem area.
7. Implement the improvement or problem solving plan by
actually doing it. This is the implementation stage during
which the plan which the plan is actually tried out in the
operation. The people responsible need to be trained and
equipped with he resources necessary to complete the
task. This stage itself may involve a mini PDCA cycle as the
problems of implementation are discovered and resolved
and we begin to see if the implementation of the plan is
providing results.
8. The new implemented solution is evaluated to see
whether it has resulted in the expected performance
improvement. Analyze the new data available and
measure the results to see if the implementation of the
plan is giving the results that it should.
9. If the implementation was successful
standardize and documented the work
and new processes. If the change were not
successful, learn what we can from the trial,
adjust where necessary to overcome
problems, and formalize the new
knowledge before starting the PDCA cycle
over again. In starting over again we take
any corrective action that is required; we
lock in the positive and good outcomes
and then we return to the planning stage
and repeat again as necessary.