1. Tyson Stargel
Vice President
Stargel Office Solutions
Star Managed Services

2. Content Management System
Digital Archiving
Digital Asset Management
Electronic Filing
Enterprise Content Management
Document Management System
Document Management Software
Record Management Systems

3. A Software System that Stores All Document Types In One Place

4. Paper E-Mail PC File System Data
31 2 4

5. ERP or Accounting System
Filing Cabinet
Email
PC File
Off Site Date Storage

6. Electronic Document Management System
Paper E-Mail PC File System Data

7. Minimizing Lost Documents:
• 2 to 3% of all business documents
are misfiled
Increase Document Accessibility:
• Professionals spend 5-15% of their
time reading information but up to
50% of their time looking for it, as a
result, they can only use the other
half of their day to actually make use
of that information.
• It typically takes 10 minutes to find,
copy, distribute and re-file a
document

8. out in the field
at home at a customer’s office
in the office

9.  Companies spend $20 in labor to file a document, $120 in labor to find a
misfiled document, and $220 in labor to reproduce a lost document.
 7.5 percent of all documents get lost; 3 percent of the remainder get
misfiled.
 Professionals spend 5 – 15 percent of their time reading information, but
up to 50 percent looking for it.
 The average document is photocopied 19 times.
 There are over 4 trillion paper documents in the U.S. alone and they are
growing at a rate of 22% per year.
 The average cost to send a package via courier service is between $8 and
$15.
 The cost of office space has increased 19%.
(PricewaterhouseCoopers)

10. Then… Now…

11. Then…
Now…

12. Then… Now…

13. “Companies spend $25 to $35 billion processing paper -
filing, storing and retrieving. Managing those documents
over their life cycle push that up to $100 billion a year.”
Source: Reuters Study

14. Tyson Stargel
Vice President
Stargel Office Solutions
Star Managed Services

15. Managed Services
versus
Traditional Model

16. Reactive
Break/Fix
Downtime
Hourly Charge

17. Frustration Cause
Time to fix
• Takes too long to react and fix problems
Getting a technician onsite to diagnose and fix problems
takes time
Lack of prevention
• Most IT services are just reactive
No standards for delivering preventative maintenance
where and when required
Knowledge level
• Need a senior engineer’s help, but get a junior
technician Lack of information on IT issues impedes early diagnosis,
troubleshooting and resource allocation
Unpredictable costs
• Cost and unpredictability impacts budgeting and
planning
Consequence of responding to issues as they arise,
instead of managing systems proactively

18. Outsourced Proactive Management of IT
• Monthly Fee Based on Number of Servers, Workstations, Users
• Holistic Approach
• Strategic Partnership with Trusted Advisor
• Technology to Accomplish Business Goal
Managed services is the practice of outsourcing day-to-day management
responsibilities and functions as a strategic method for improving operations and
cutting expenses

19. Proactive IT Management
Network Operations Center (NOC)

20. Proactive IT Management
End User Help Desk Support
Network Operations Center (NOC)
Onsite Technicians
Remote Monitoring & Management
Strategic Focus on IT
Virtual Chief Information Officer
Cloud Technology

21. • 70% of small firms that experience a major data loss go out of business
within a year.
• 50% of tape backups fail to restore properly
• A company that experiences a computer outage lasting more than 10
days will never fully recovery financially.
• IT is the second biggest expense for most companies (first is
employees).
• The average SMB spends 6.4% of its annual revenue on IT expenses.
• 90% of backup systems are misconfigured and are not operating
according to planned specifications.
Impact on U.S. Small Business of Natural & Man-Made Disasters, A compilation of public and private sector intelligence; Presented by HP and SCORE: Counselors to America’s Small
Business; 2007. http://www.score.org/pdf/HP_Download_ImpactofDisaster.pdf
Gartner, Inc.

22. • Increase
o System uptime and performance
o Staff productivity
o Cost predictability
o Alignment of IT to business needs
o Accountability and access to experts
• Reduce
o Security and compliance exposure
o Risk of catastrophic data loss
o Emergency IT issues
o Downtime and lost productivity costs

23. Your Proactive Technology Partner
Tyson Stargel
Vice President
Stargel Office Solutions
Star Managed Solutions

24. Tyson Stargel
Vice President
Stargel Office Solutions
Star Managed Services