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Customer service gener 2012

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WHY IS IT IMPORTANT FOR UAB IDIOMES? WHAT’S IT GOT TO DO WITH TEACHERS? Teaching and Customer Service
[object Object],[object Object],[object Object],[object Object],What is the biggest reason businesses lose customers?
[object Object],[object Object],[object Object],[object Object],What percentage of customers who leave/change are “satisfied”?
[object Object],[object Object],[object Object],[object Object],How many dissatisfied customers do not complain to you about bad service?
[object Object],[object Object],[object Object],[object Object],What percentage of customers who complain return to a business?
[object Object],[object Object],[object Object],[object Object],What percentage of our Onsite customers repeat business?
[object Object],[object Object],[object Object],[object Object],What percentage of new Onsite customers are recommended?
[object Object],[object Object],[object Object],[object Object],Getting a new customer is …. times more expensive (and difficult) than keeping a customer.
[object Object],[object Object],[object Object],[object Object],What is the biggest reason businesses lose customers?
[object Object],[object Object],[object Object],[object Object],What percentage of customers who leave/change are “satisfied”?
[object Object],[object Object],[object Object],[object Object],How many dissatisfied customers do not complain to you about bad service?
[object Object],[object Object],[object Object],[object Object],What percentage of customers who complain return to a business?
[object Object],[object Object],[object Object],[object Object],What percentage of our Onsite customers repeat business?
[object Object],[object Object],[object Object],[object Object],What percentage of new Onsite customers are recommended?
[object Object],[object Object],[object Object],[object Object],Getting a new customer is …. times more expensive (and difficult) than keeping a customer.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Which means….
[object Object],[object Object],OK , but for teachers??
It’s not this….
…… or this
…… it’s this
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Definitions
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Definitions
 
Definitions ,[object Object],[object Object],[object Object],[object Object]
Service ,[object Object],[object Object],[object Object],[object Object]
The Customer Experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Be proactive and seek feedback……
The Customer Journey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Journey             Potential Current Ex Current Aware Know Consider Choose Try Evaluate Advocate
The Customer Journey ,[object Object],[object Object],[object Object]
Discussion ,[object Object],[object Object],[object Object]
And finally …

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