UKSG 2018 Breakout - User-focused authentication and resource access fit for the 21st century - Bentley
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Simple, secure access to digital resources increases engagement and evidence indicates increased use of library resources leads to better outcomes. But there is a tension between ease of access, security, privacy and good user design. The RA21 initiative has reviewed the common tools available and will set standards for libraries and publishers to follow to deliver the best possible user experience. This session will look at some of the tools that can help set these standards
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UKSG 2018 Breakout - User-focused authentication and resource access fit for the 21st century - Bentley
- 1. openathens.org User-focused authentication and resource access fit for the 21st Century Jon Bentley Commercial Director, OpenAthens @bent0s UKSG 2018
- 3. RESOURCE ACCESS FOR THE 21ST CENTURY RA21’s mission is to align and simplify pathways to subscribed content across participating platforms. RA21 will address the common problems users face when interacting with multiple and varied information protocols. www.ra21.org
- 4. openathens.org What can we do? 1. Strive for a better understanding of the issues 2. Use the tools available today*; develop for the future 3. Work together*
- 5. openathens.org Most importantly: focus on our users
- 6. openathens.org What do I do? “Remove barriers to knowledge, connect people to information”
- 8. openathens.org Here we have an OpenAthens account that can be accessed from all devices. If not, I do not know what I would do with my life!
- 10. openathens.org
- 11. openathens.org
- 12. openathens.org OpenAthens Conference, March 2018 Has federated access management failed the end user? Panel debate facilitated by Tasha Mellin-Cohens
- 13. openathens.org
- 14. openathens.org
- 15. openathens.org
- 16. openathens.org What is federated access management?
- 17. openathens.org A federation is a network of trust The End User The LibraryThe Publisher
- 18. openathens.org A Federation The End User The LibraryThe Publisher A federation is a network of trust
- 19. openathens.org A federation is a network of trust The End User The Library The Publisher
- 20. openathens.org A federation is a network of trust The End User The Library The Publisher
- 21. openathens.org End Users LibrariesPublishers Federations Federations are networks of trust
- 22. openathens.org Federation technical infrastructure and policy supports … • Single sign on and remote access • User experience • Security • Privacy • Transparency • Community • Compliance • Contracts
- 23. openathens.org Tool 1: Access to Online Resources: A Guide for the Modern Librarian https://link.springer.com/book/10.1007%2F978-3-319-73990-8
- 24. openathens.org What good looks like: Step 1: library portal
- 25. openathens.org Step 2: select resource
- 26. openathens.org Step 3: seamless login and personalisation
- 27. openathens.org Step 4: continue with another resource
- 28. openathens.org Step 5: seamless login and personalisation
- 29. openathens.org The reality: user journey - students Publisher’s website • Main search bar • Google Scholar • Reading lists and social shares • Video • Images/Infographic • Podcasts • Discovery service Library portal • In site search
- 30. openathens.org Multiple devices Rich media Voice search Library apps User trends
- 31. openathens.org Students • Can not access quality content • They do not get the great experience they are paying for Librarians • Library services are not utilized • Struggle to justify investment in resources, when faced with low usage rates Publishers • Less traffic to their content • Increased pressure to provide content for free Bad news for everybody
- 32. openathens.org Are you familiar with User Centred Design? Tool 2:
- 33. openathens.org User centred design is a framework for creative problem solving
- 34. openathens.org User experience design process
- 35. openathens.org Guerrilla research is the fastest and most cost efficient way to learn about your users’ behaviour, needs and pain points
- 36. openathens.org
- 37. openathens.org “If I am asked to login, I don’t read the article.”
- 38. openathens.org Has federated access management failed the end user?
- 39. openathens.org
- 40. openathens.org
- 41. openathens.org
- 42. openathens.org
- 43. openathens.org What can we do?
- 44. What is RA21? • RA21: Resource Access for the 21st Century • Joint initiative of the International Association of STM Publishers (STM) and the National Information Standards Organization (NISO) • Aimed at optimizing access protocols across key stakeholder groups • Corporate and university subscribers, libraries, software vendors, publishers, identity federation operators, etc. • Purpose: To a facilitate seamless user experience beyond IP address recognition, supporting network security and user privacy
- 45. RA21 Goals • Recommend new solutions for access strategies beyond IP recognition in joint collaboration with software vendors, libraries, federation operators • RA21 as a project will not develop a specific technical solution or one industry-wide authentication platform 45
- 46. RA21 UX Development • Seeks to implement the same ease of use as found in consumer web examples, while still preserving user privacy. 46
- 47. RA21 Roadmap 2018 and onwards 47 Q1 2018 Early outputs Position papers Q1-Q2 2018 Mid-term outputs Task Forces: UX; Security / privacy Pilots: Options for discovery; technology platforms Q2/ Q3 2018 Final Recommendations and open consultation (via NISO process) Q4 2018 and onwards Long Term outputs Creation of and involvement in Operational User Communities Throughout RA21 and onwards Ongoing outreach engagement across key stakeholder communities Beyond 2018: STM hands over the lead of the project to NISO for adoption and implementation by all stakeholders
- 48. Outreach Activities CNI - December 2016, April 2017 STM - December 2016, July 2017, December 2017 SSP - May 2017 JISC - July 2017 AGLIN Forum - August 2017 SURF - September 2017 Utrecht Internet2 - October 2017 San Francisco Charleston Conference - November 10, 2017 UKSG - November 16, 2017 CCC - hosted webinar November 16, 2017 RA21 in the News Myth Busting: Five Commonly Held Misconceptions About RA21 (and One Rumor Confirmed) https://scholarlykitchen.sspnet.org/2018/02/07/myth- busting-five-commonly-held-misconceptions-ra21/ UKSG Insight – Opinion Pieces: “Easy access to the version of record (VoR) could help combat piracy: views from a publishing technologist” Author: Tasha Mellins-Cohen. 10 July 2017. Society for Scholarly Publishing – Scholarly Kitchen: “Failure to Deliver: Reaching Users in an Increasingly Mobile World” Author: Todd Carpenter. 15 June 2017. Library Learning Space: “RA21 and libraries” 16 May 2017. Index Data: “RA21 Project aims to ease remote access to licensed content” Author: Peter Murray. 19 December 2016. ALA Midwinter - January 20-24, 2018 Denver PSP - February 7-9, 2018 DC ER&L – March 6-8, 2018 Austin MLA Insights – March 6, 2018 Chicago ACS – March 18-22, 2018 New Orleans STM – April 24-26, 2018 Philadelphia MLA - May 18-23, 2018, Atlanta SLA – June 9-13, 2018 Baltimore
- 49. www.ra21.org 49
- 51. openathens.org Validated metadata securely shared
- 52. openathens.org
- 53. openathens.org
- 54. openathens.org Tool 3: Run an authentication health check • Longest user journey • Shortest user journey • Do your apps talk to each other? • Link optimisation
- 55. openathens.org OpenAthens products and services • OpenAthens Federation – the environment in which exchange of encrypted user data takes place • OpenAthens Identity – our identity provider software • OpenAthens Access– our access management software
- 56. openathens.org What can we do? 1. Strive for a better understanding of the issues 2. Use the tools available today; develop for the future 3. Work together
- 57. openathens.org Most importantly: focus on our users
Notes de l'éditeur
- Good morning everyone Douglas Adams – total perspective vortex
- People not aware of RA21? Someone not too closely involved – what is this about?
- It’s a thing A fantastic, collaborative initiative Reaching for the stars – it may be hit the moon Progress not perfection
- Engage with RA21 – come to events like this Collaborate – understand the end user experience from many perspectives - UX Books/SAML/Wayfinder How many? Librarians? Publishers? Technology or platform vendors?
- personas
- Professional publishing: Better decisions, better outcomes Eduserv: a not for profit delivering technology services for public good
- A federation is a network of trust A federation provides a Trust fabric
- A federation is a network of trust
- A federation is a network of trust
- A federation is a network of trust
- A set of agreed policies A technical infrastructure for the certified metadata
- In 2016, Google’s CEO has announced that 20% of all searches on Android devices and Google app were carried out by voide. Comscore predicts 50% of all searches will be voice searches by 2020.
- There is a lot of buzz around UCD, Design Thinking and UX. And there is a good reason for that. Being user centred transforms organisations, the way they work and the type of services they deliver.
- This is the design process we use at OpenAthens: We start with Discovery where we are validating the challenge with user research, then we follow up with interpretation of the discovery findings, which helps us to define the challenge. Only after we are confident we understand the problem we are faced with we explore ideas of how to solve the challenge. Each idea is then tested with users during the experimentation, before ideas are passed on to the development team for implementation. Once the new product or service is live we continue monitoring performance, making sure we identify any usability issues or change in user’s preferences as early as possible.
- The General Data Protection Regulation and the e-privacy regulation proposal arising from the EU provide a strong set of considerations that act as powerful input to the expectations of the project. All of the currently proposed pilots make use of SAML federated authentication technology which has in-built mechanisms for preserving privacy. This puts the institution, and the user, fully in control of what personally identifiable information is disclosed to a resource provider via what are called “attribute release policies”. Typically, academic SAML Identity Providers provide unique, persistent, but opaque identifiers, which provides a way for publishers to personalize services for users without knowing the actual identity of the individual. Optionally, publishers may then ask for additional personal information from users via their normal registration processes, disclosing their privacy policies, in order to provide services which require the publisher to know the identity of the user, such as email alerts.
- Identity providers: Education and research, healthcare, commercial (engineering, pharma, petrochemical), government, charity Service providers: Academic publishers, online news, data and analytics, other subscription services provided via a web browser
- Widespread understanding – our experience of corporate subs access with TandF. The path of least resistance is not the answer
- When in doubt go back to your user. Focus on them and build empathy. There are a number of ways to do that but our favourite method is Guerrilla UX research.