7. Microsoft's AI: TayTweets
Saberr @womtoodle
The aim was to, “experiment and conduct research on
conversational understanding”.
Tay would learn from conversations she had with
people on twitter and so become “smarter”.
11. How do we fix this?
Saberr @womtoodle
UX Design to
the rescue!
12. How do we fix this?
Saberr @womtoodle
Designers need to be included much earlier in the design process
Don't just design with Data, start with qualitative research
Have a clear idea of tone of voice
Have a clear idea of level of interaction
16. The problem
Saberr @womtoodle
Large diagnostic surveys for both Base and CoachBot
Current products rely heavily on Saberr team's facilitation
Takes a lot to try out new features, a lot had to be written in
code to test.
17. How to design for AI
Saberr @womtoodle
Prototyping
CoachBot
20. CoachBot Slack Setup
Saberr @womtoodle
"Heavily supervised Bot"
Mid size company
3 teams, to match our proto personas
One channel for each team with CoachBot (Multi channel
guest) added to each channel
Saberr Buddy added as a multi channel guest
23. Benefits of prototyping AI
Saberr @womtoodle
Responsive to needs of users
Quickly test new ideas
Not data driven, its qualitative.
Saberr Buddy allows for on the fly interviews
25. Tone of Voice
Saberr @womtoodle
Avoid too much personality, especially to begin with
Set expectations early
Functional and Contextual
Primers for why we are asking specific questions
26. Level of Interaction
Saberr @womtoodle
Offer the user the choice of interaction
Make the interactions contextual not generic for more buy in
Learn when the users preferred interacting
Set expectations
27. Escalation Protocol
Saberr @womtoodle
What happens when something goes wrong?
Have a way users can escape from error traps
Having a buddy works for testing, interviews, and escalation