View the "The Reality" presentation by UXC Eclipse from our recent 'The Art of the Possible' event. Hosted in Auckland, our Microsoft Dynamics 365 event explores how to navigate, rethink, and optimise for a digital-first world with Dynamics 365. In our The Reality segment, we reveal existing customer case studies and how these businesses have transformed their operations since moving to the cloud. At UXC Eclipse, we can make business transformation simple for you – by defining what the Microsoft intelligent business cloud really means to your business. It doesn’t have to be complicated. With our Dynamics 365 solutions, we will deliver the most compelling, most complete offering that brings together the features and functions you’re looking for across your organisation combined with your choice of cloud, hybrid or on-premise. For more information, go to: http://www.uxceclipse.co.nz/intelligent-solutions/microsoft-dynamics-365/

1. The
Reality
Auckland | March 1 2017

2. Tourism Australia

3. Company/Solution Stats:
• Australian Government agency
promoting tourism to Australia
• Active in 17 international markets
• Active in advertising, PR, media, trade
shows, industry and consumer
promotions, research
• Offices: Europe (4), Asia (6), North
America (2), South America (1), Oceania
(2)
• Best of breed ERP deployed within six
months
• Improved business efficiencies and
timeframes
• Central location to perform day-to-day
tasks
• Consistent and simple user interface
• Transition to extensible cloud-based
architecture
• External and internal collaboration &
communication
• Microsoft Dynamics AX
• Microsoft Dynamics CRM Online 2016
• Office 365
• SharePoint Online
• Microsoft Azure Integration Layer
• Skype for Business
Customer Results/BenefitsSolution
Tourism Australia

4. Digital Transformation
• Strategic Review and Roadmap
• ERP and CRM Replacement / Upgrades
• Office 365/Azure Deployment
o SharePoint Online with Metro Interface
o Custom applications development in Azure
o Integration (Dynamics AX, Dynamics CRM, AD, Other)
• Cloud Infrastructure / Touch-enabled devices
• Ongoing support and maintenance

5. SOLUTION MAP
Enterprise Solution Architecture graphically detailing the relationship between systems, their
business function, and business roles that utilise these systems within the organisation.
SOLUTION ROADMAP
The Solution Roadmap gives a clear and defined path to transition to the future state as defined by
the Enterprise Strategic Review. Each step is identified and an approximate timeframe provided.
RECOMMENDATIONS
The recommendations are the substantive core to the review they are focused on focused on
address the required outcomes that where agreed during the process of defining clear objectives
for the engagement.
RISK ANALYSIS
Including mitigations which are linked to both the proposed recommendations and transition
challenges.
EXECUTIVE BRIEFING PACK
Provides a high-level overview of the Enterprise Strategic Review but aimed at the executive level.
A DIRECTION FOR THE FUTURE
In our experience the information provided in the ESR will remain a valuable tool for you in to the
future. It is an essential reference document when discussing any transformation in your
organisations business infrastructure and is especially useful at budget review periods.
As Is Architecture
Challenges/Risks
Recommendations/
Opportunities
To Be Architecture
Roadmap
Strategic Review

6. Solution Map 0 – 6 Months
+

7. +
Solution Map – Medium Term

8. +
Solution Map- The Future

9. Target Solution Map - Simplicity

10. MyTA

11. Projects / Teams

12. Excellence in Enterprise Social Award
featuring Tourism Australia
“Australians have adopted cloud faster than any other country. We are in the
middle of a transformation that others have not yet started.
“Microsoft and its partners’ success is completely intertwined. Our partners’
success is our success. These are really tightly contested awards and each of
the winners should feel incredibly proud of their achievements.”
Pip Marlow, Managing Director, Microsoft Australia
Microsoft Partner of the Year 2015

13. Beyond Bank

14. Beyond Bank
Company/Solution Stats:
• 240,000 customers
• 49 branches
• Access to over 3,000 rediATM’s
• 600 staff.
• Replacement of aging CRM software
• Robust solution supporting growth
• Independent network infrastructure
• Successful Proof of Concept to
Community Business Unit created
Business Process efficiencies
• Full solution gone live
• Improved ability to perform business
processes
• Increased marketing capability for new
products and sales
• Microsoft Dynamics 365
• Microsoft SharePoint Integration
• Microsoft Dynamics Marketing
• Microsoft Dynamics Social Engagement
• Microsoft Azure Service Bus
• Microsoft Azure Integration Layer
• Skype for Business
• XperiDo Template Management
• AbleBridge Editable Grids
Customer Results/BenefitsSolution

15. Video Case Study

16. Previously

17. 360° View Customer ID Profile CBS
OFFER Credit Card OFFER Credit Card
ALERT Lost/stolen cheque ALERT Lost/stolen Visa Debit Card ALERT Managed by Credit Control
YesYes

18. 360° View Customer ID Profile CBS
OFFER Credit Card OFFER Credit Card
ALERT Lost/stolen cheque ALERT Lost/stolen Visa Debit Card ALERT Managed by Credit Control

19. Sales Dashboards
Consistent Business Processes

20. CRM Integration Architecture

21. Implementation Strategy
May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Sprint 1 Sprint 6Sprint 5Sprint 4Sprint 3Sprint 2 Sprint 7
Improved
Community
Sales pipeline
Customer &
Banking
Account screen
customisation
Part 1
integration
requirements
Broker
Management
Product
catalogues
architecture
Access & loan
security
screen
customisation
System
security
architecture
Part 2
integration
requirements
Business
Banking
Complaints &
dispute
resolution
Community
completion
Relationship,
customer
contact &
retention
activities
Wealth
Referral
pipeline
Service
activities
Activities,
customer
communicat’n
records &
templates
Goal metrics
Sprint 10Sprint 8 Sprint 9
Personal
Banking Sales
pipeline
Customer
onboarding
Insurance
Referral
pipeline
Data migration
Testing
Sprint 11
Marketing
Dynamics
Wealth
planning &
development
Infrastructure – Authentication & Skype
Deployment
Outlook
Sharepoint
Community
Proof of
Concept
Business
Launch
Community
Launch
Broker Launch
CRM Branch

22. Excellence in Cloud Customer Relationship
Management Award
(featuring Beyond Bank Australia)
“These awards represent the best and brightest of our
Partners who are working every day to help transform
Australian businesses with Microsoft technology.”
Pip Marlow, Managing Director, Microsoft Australia
Microsoft Partner of the Year 2016

23. Start your Digital Transformation today!
Contact UXC Eclipse for more information.
Next Steps…
info@uxceclipse.com | www.uxceclipse.co.nz