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UXPA 2022 Presenting Your UX Work Using Spontaneous Talks Frameworks

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UXPA International
UXPA International

We know that articulating our design decisions or presenting the value of our user research to stakeholders can sometimes be a challenge. Spontaneous Talks Frameworks have been around for years. They are often taught at universities and are used to help people think of answers or tell stories fast and smart. Jen is going to teach you a few Spontaneous Talks Frameworks so you can use them when presenting your work, answering tough questions or simply telling your stories. Applying these simple frameworks can help a person avoid anxiety by quickly organizing a thought, and moving forward to articulating that thought in a cohesive and eloquent manner.

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Spontaneous Talks Frameworks Jen Blatz UX Researcher and Designer Presenting your UX work with
@jnblatz Jen Blatz Jen Blatz UX Researcher & Designer jnblatz jenniferblatz UX Research and Strategy Group Jen Blatz • Spontaneous Talks Frameworks
Story Telling Story Telling Jen Blatz • Spontaneous Talks Frameworks
Story Telling vs. Spontaneous Talks Frameworks Spontaneous Talks Frameworks Jen Blatz • Spontaneous Talks Frameworks
Spontaneous Talks Frameworks Jen Blatz • Spontaneous Talks Frameworks Goal Know Feel Do
Chunking Jen Blatz • Spontaneous Talks Frameworks Chunking 619 291 2900
Spontaneous Talks Frameworks Jen Blatz • Spontaneous Talks Frameworks Matt Abrahams YouTube: Stanford Graduate School of Business
Why used? Spontaneous Talks Frameworks Jen Blatz • Spontaneous Talks Frameworks
Process Process Jen Blatz • Spontaneous Talks Frameworks
Spontaneous Talks Frameworks Jen Blatz • Spontaneous Talks Frameworks
What? What? So What? Now What? What? So What? Now What? Jen Blatz • Spontaneous Talks Frameworks
What? So What? Now What? Jen Blatz • Spontaneous Talks Frameworks What? So What? Now What?
What? What? So What? Now What? What? So What? Now What? Jen Blatz • Spontaneous Talks Frameworks Describe it Why it matters What you will do next
OSB Opportunity Solution Benefit OSB: Opportunity. Solution. Benefit. Jen Blatz • Spontaneous Talks Frameworks
Opportunity. Solution. Benefit. OSB: Opportunity. Solution. Benefit. Jen Blatz • Spontaneous Talks Frameworks
OSB Opportunity Solution Benefit OSB: Opportunity. Solution. Benefit. Jen Blatz • Spontaneous Talks Frameworks What to fix Design outcome How this helps user
STAR Situation Task Action Result STAR: Situation. Task. Action. Result. Jen Blatz • Spontaneous Talks Frameworks
Situation. Task. Action. Result. STAR: Situation. Task. Action. Result. Jen Blatz • Spontaneous Talks Frameworks
Situation. Task. Action. Result. STAR: Situation. Task. Action. Result. Jen Blatz • Spontaneous Talks Frameworks
STAR Situation Task Action Result STAR: Situation. Task. Action. Result. Jen Blatz • Spontaneous Talks Frameworks Context What needs to be done What you did, how Outcome
PREP Point Reason Example Point PREP: Point. Reason. Example. Point. Jen Blatz • Spontaneous Talks Frameworks
Point. Reason. Example. Point. PREP: Point. Reason. Example. Point. Jen Blatz • Spontaneous Talks Frameworks
PREP Point Reason Example Point PREP: Point. Reason. Example. Point. Jen Blatz • Spontaneous Talks Frameworks State the fact Why it matters Provide evidence State the fact again
BLUF Bottom Line Up Front BLUF: Bottom. Line. Up. Front. Jen Blatz • Spontaneous Talks Frameworks
BLUF: Bottom. Line. Up. Front. Jen Blatz • Spontaneous Talks Frameworks Bottom. Line. Up. Front.
BLUF Bottom Line Up Front BLUF: Bottom. Line. Up. Front. Jen Blatz • Spontaneous Talks Frameworks Most important first Details to support
Compelling quote The design is not just what it looks like and feels like. The design is how it works. Quote Jen Blatz • Spontaneous Talks Frameworks – Steve Jobs
Statistic Jen Blatz • Spontaneous Talks Frameworks Amazing Statistic There are 500 hours of content uploaded on YouTube every minute.
PPP Prep Promise Path PPP: Prep. Promise. Path. Jen Blatz • Spontaneous Talks Frameworks
PPP: Prep. Promise. Path. Jen Blatz • Spontaneous Talks Frameworks Prep. Promise. Path.
PPP Prep Promise Path PPP: Prep. Promise. Path. Jen Blatz • Spontaneous Talks Frameworks Attention grabber Benefits The way to get there
Answers Jen Blatz • Spontaneous Talks Frameworks Answers
ADD Answer Detail Describe value ADD: Answer. Detail. Describe value. Jen Blatz • Spontaneous Talks Frameworks
ADD: Answer. Detail. Describe value. Jen Blatz • Spontaneous Talks Frameworks Answer. Detail. Describe value.
ADD Answer Detail Describe value ADD: Answer. Detail. Describe value. Jen Blatz • Spontaneous Talks Frameworks Short description Example Impact
TAKE Thank Acknowledge Keep momentum End with impact TAKE: Thanks. Acknowledge. Keep. End. Jen Blatz • Spontaneous Talks Frameworks
TAKE: Thanks. Acknowledge. Keep. End. Jen Blatz • Spontaneous Talks Frameworks Thank. Acknowledge. Keep momentum. End with impact.
TAKE Thank Acknowledge Keep momentum End with impact TAKE: Thanks. Acknowledge. Keep. End. Jen Blatz • Spontaneous Talks Frameworks Gratitude Heard Excitement Bang
RRR Regret Reason Repair RRR: Regret. Reason. Repair. Jen Blatz • Spontaneous Talks Frameworks
RRR: Regret. Reason. Repair. Jen Blatz • Spontaneous Talks Frameworks Regret. Reason. Repair.
RRR Regret Reason Repair RRR: Regret. Reason. Repair. Jen Blatz • Spontaneous Talks Frameworks What went wrong Why it went wrong Improve next time
Spontaneous Talks Frameworks Jen Blatz • Spontaneous Talks Frameworks Whew! Spontaneous Talks Frameworks
Spontaneous Talks Frameworks Jen Blatz • Spontaneous Talks Frameworks Spontaneous Talks Frameworks ● What? So What? Now What? ● OSB Opportunity/Problem. Solution. Benefit ● STAR Situation. Task. Action. Result. ● PREP Point. Reason. Example. Point. ● BLUF Bottom. Line. Up. Front. ● PPP Prep. Promise. Path. ● ADD Answer. Detail. Describe value. ● TAKE Thank. Acknowledge. Keep momentum. End with impact. ● RRR Regret. Reason. Repair.
Spontaneous Talks Frameworks Jen Blatz • Spontaneous Talks Frameworks What? What? So What? Now What?
Spontaneous Talks Frameworks Jen Blatz • Spontaneous Talks Frameworks Everything you want is on the other side of fear. – Jack Canfield
@jnblatz Jen Blatz Jen Blatz UX Researcher & Designer jnblatz jenniferblatz UX Research and Strategy Group Jen Blatz • Spontaneous Talks Frameworks

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