UXPA 2021: Pragmatic UX for Autonomous Vehicles | In-Vehicle UX that enables safe and dynamic vehicle-driver transitions
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This document discusses user experience (UX) considerations for transitions between autonomous and manual driving modes. It argues that level 4 autonomy, where vehicles can drive themselves within a defined "geofence" but require a human driver outside it, provides a pragmatic path forward. Key challenges involve facilitating trust and situational awareness during planned transitions at the geofence boundary, as well as addressing unplanned transitions. The document outlines UX needs for each phase of the transition process to smoothly hand over control between driver and vehicle. The goal is to develop seamless in-vehicle experiences that earn user trust in autonomous technologies.
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UXPA 2021: Pragmatic UX for Autonomous Vehicles | In-Vehicle UX that enables safe and dynamic vehicle-driver transitions
- 1. Transitions In-Transit Pragmatic UX for Autonomous Vehicles Safe and Dynamic Vehicle-Driver Transitions Shasank Nagavarapu Human-Centered Design
- 2. The Promise of Autonomous Vehicles
- 3. Image of AVs on a freeway © Popular Mechanics
- 4. “Permanent Backseat Driving” © The Guardian, 2015 “10 million self-driving cars on-road” © Business Insider, 2016 By 2020
- 5. $5.6 Trillion savings Safety Fuel Conservation Productivity © Morgan Stanley
- 6. The Reality of Autonomous Vehicles
- 7. There are NO self-driving cars today
- 8. ©Unsplash
- 9. 71% of drivers do not want to ride in AVs © AAA 2019 84% of drivers trust their own driving skills better © AAA 2017
- 11. A Pragmatic Path
- 12. SAE Level-2 Level-3 Level-4 Level-5
- 13. The Human Angle SAE Level-2 Level-3 Level-4 Level-5 Attention Necessary Take over anytime Attention Necessary Take over when requested Attention Unnecessary in a geo-fence Take over outside the geo-fence Full Autonomy
- 14. Technology ©Unsplash Human Factors SAE Level-2 Level-3 Level-4 Level-5
- 15. Technology ©Unsplash Human Factors SAE Level-2 Level-3 Level-5 Level-4
- 16. Why L4?
- 17. ©Unsplash
- 18. Outside Within ©Unsplash L4 Operational Design Domain (Geofence)
- 19. Outside Human Factors Within Technology ©Unsplash L4 Operational Design Domain (Geofence)
- 20. The Missing Link
- 21. Outside Within ©Unsplash L4 Operational Design Domain (Geofence) Transition
- 22. L4 Driver Vehicle Vehicle Driver Geofence Home Work Transition
- 23. In-vehicle UX Facilitating a transition in-transit
- 24. L4 Driver Vehicle Vehicle Driver Geofence Home Work Transition Trust SA
- 25. L4 Driver Vehicle Vehicle Driver Geofence Home Work Trust Entering the geofence Transition
- 26. Transition Entering the geofence L4 Driver Vehicle Geofence Work UX Trust Home
- 28. Transition Entering the geofence Unlocking Trust Being Aware Being In Control
- 29. ©Unsplash Trust 1 2 3 4 Role Change Mode change Trust - What the vehicle is sensing Trust – What the vehicle will do Confirm Handover
- 30. UX Need Letting you know about a possible mode switch Transition Entering the geofence
- 31. UX Need Letting you know the context behind the mode switch Transition Entering the geofence
- 32. UX Need Confirming the mode switch Transition Entering the geofence
- 33. UX Need Letting you know what the vehicle is sensing and getting confirmation Transition Entering the geofence
- 34. UX Need Letting you know what the vehicle is sensing and getting confirmation Transition Entering the geofence
- 35. UX Need Letting you know what the vehicle is doing and getting confirmation Transition Entering the geofence
- 36. UX Need Letting you know what the vehicle will do and getting confirmation Transition Entering the geofence
- 37. UX Need Vehicle takes over after earning trust and confirms status Transition Entering the geofence
- 38. Transition Exiting the geofence L4 Vehicle Driver Geofence Home Work Situational Awareness
- 39. Transition L4 Vehicle Driver UX Situational Awareness Exiting the geofence Geofence Home Work
- 41. Transition Exiting the geofence Creating SA Keeps the driver engaged Keeping the driver in Control Keeping the driver informed Telling the driver what to do
- 42. ©Unsplash SA 1 2 3 4 Role Change Mode change SA - What needs to be done SA – Why it needs to be done Confirm Handover
- 43. UX Need Vehicle starts alerting that the driver needs to take over soon Transition Exiting the geofence
- 44. UX Need Vehicle informs the reason behind this mode switch Transition Exiting the geofence
- 45. UX Need Vehicle confirms the mode switch Transition Exiting the geofence
- 46. UX Need You confirm you are ready to develop SA Transition Exiting the geofence
- 47. UX Need Vehicle informs you what you need to be doing immediately and going forward Transition Exiting the geofence
- 48. UX Need Vehicle provides the reasons by showing their local status Transition Exiting the geofence
- 49. UX Need Vehicle confirms if driver is ready to take over Transition Exiting the geofence
- 50. UX Need Driver takes over and vehicle confirms status Transition Exiting the geofence
- 51. L4 Driver Vehicle Vehicle Driver Geofence Home Work Transition Trust SA
- 52. An example…
- 54. L4 Driver Vehicle Vehicle Driver Geofence Home Work Transition START Challenges
- 55. L4 Driver Vehicle Vehicle Driver Geofence Home Work Transition Challenges START Unplanned
- 57. Being Pragmatic L4 Transitions In-vehicle UX
- 58. Transitions In-Transit Thank you! Shasank Nagavarapu shasank@lextant.com | @nomadunplugged the human experience firm. lextant.com