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ACROSS THE CORPORATE
UNIVERSE
UX RIGA 2016
2
MACIEJ PŁONKA
@MACIEJPLONKA
@EDISONDASTUDIO
UX CONSULTANT
EDISONDA
CORPORATE CLIENT
HIPPO
DESIGN BY COMMITTEE
SILOING
GOVERNANCE
LEGACY MINDSET AND TOOLS
MEETINGS AND MANAGERS
STEERING COMMITTEE
RESPONSIBILITY
UX AS CREATING DESIGN DELIVERABLES
UX AS TEACHING THE MINDSET
DOES HIRING A DESIGNER MEAN I BECAME
„DESIGN-ORIENTED”?
START BY GOING BEYOND
EXPECTACIONS
12© EDISONDA 2016
WHAT IS TAURON?
13© EDISONDA 2016
WHAT IS TAURON?
13 SUBSIDIARIES
WITH VERY
DIFFERENT
FUNCTIONS
30 000 WORKERS,
FROM MINERS TO
CUSTOMER
SU...
18
GO BEYOND EXPECTATIONS
1.Present how to think about UX project.
19
GO BEYOND EXPECTATIONS
1.Present how to think about UX project.
2.Project is a story – present it as such.
20
GO BEYOND EXPECTATIONS
1.Present how to think about UX project.
2.Project is a story – present it as such.
3.Be a littl...
OFFER MORE THAN YOU’RE
ASKED FOR
WHY?
GROUPSUBSIDIARY
25 INTERNAL PR MOVIES
20 SCREENCASTS
„MAKING OF” MOVIE
32
OFFER MORE THAN YOU’RE ASKED FOR
1.Don’t question client’s presumptions, tactfully challenge.
33
OFFER MORE THAN YOU’RE ASKED FOR
1.Don’t question client’s presumptions, tactfully challenge.
2.Offer an outside perspe...
34
OFFER MORE THAN YOU’RE ASKED FOR
1.Don’t question client’s presumptions, tactfully challenge.
2.Offer an outside perspe...
SHOW STRENGTH OF SIMPLICITY
http://blog.sqlauthority.com/tag/sql-statistics/, http://www.upcindex.com/9780470185483
http://www.progarmentusa.com/META-1963-Mens-Lab-Coat-p/1963.htm,
http://www.huffingtonpost.com/dr-boxer-wachler/give-thanks-for-your-eyes_b_6142554.html
http://abcnews.go.com/Lifestyle/years-off-ears-eartox/story?id=25128185
OBSERVE AND LISTEN
BE CURIOUS
_01_NEW_NEW
_03_THISONE
_130313_150313
_THISONEFORSURE
50
SHOW STRENGTH OF SIMPLICITY
1.The simplest methods can bring most valuable results.
51
SHOW STRENGTH OF SIMPLICITY
1.The simplest methods can bring most valuable results.
2.Try to approach those „actually w...
52
SHOW STRENGTH OF SIMPLICITY
1.The simplest methods can bring most valuable results.
2.Try to approach those „actually w...
53© EDISONDA 2016
NEW EMPLOYEE
TEAM UP AND EDUCATE
WHAT IS UAM?
63
TEAM UP AND EDUCATE
1.Engage your client, don’t do things in isolation.
64
TEAM UP AND EDUCATE
1.Engage your client, don’t do things in isolation.
2.Consider your client not as a mandator, but u...
65
TEAM UP AND EDUCATE
1.Engage your client, don’t do things in isolation.
2.Consider your client not as a mandator, but u...
ONE SMALL STEP..
THANK YOU
@MACIEJPLONKA
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
Across the corporate universe - Maciej Plonka | UX Riga 2016
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Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 1 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 2 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 3 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 4 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 5 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 6 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 7 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 8 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 9 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 10 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 11 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 12 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 13 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 14 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 15 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 16 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 17 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 18 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 19 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 20 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 21 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 22 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 23 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 24 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 25 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 26 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 27 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 28 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 29 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 30 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 31 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 32 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 33 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 34 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 35 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 36 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 37 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 38 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 39 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 40 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 41 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 42 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 43 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 44 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 45 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 46 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 47 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 48 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 49 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 50 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 51 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 52 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 53 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 54 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 55 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 56 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 57 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 58 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 59 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 60 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 61 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 62 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 63 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 64 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 65 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 66 Across the corporate universe - Maciej Plonka | UX Riga 2016 Slide 67
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Maciej's presentation at UX Riga conference on agency-client cooperation based on a strong belief that UX changes the whole organisation, not only its digital identity.

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Across the corporate universe - Maciej Plonka | UX Riga 2016

  1. 1. ACROSS THE CORPORATE UNIVERSE UX RIGA 2016
  2. 2. 2 MACIEJ PŁONKA @MACIEJPLONKA @EDISONDASTUDIO UX CONSULTANT EDISONDA
  3. 3. CORPORATE CLIENT
  4. 4. HIPPO DESIGN BY COMMITTEE SILOING GOVERNANCE LEGACY MINDSET AND TOOLS MEETINGS AND MANAGERS STEERING COMMITTEE
  5. 5. RESPONSIBILITY
  6. 6. UX AS CREATING DESIGN DELIVERABLES
  7. 7. UX AS TEACHING THE MINDSET
  8. 8. DOES HIRING A DESIGNER MEAN I BECAME „DESIGN-ORIENTED”?
  9. 9. START BY GOING BEYOND EXPECTACIONS
  10. 10. 12© EDISONDA 2016 WHAT IS TAURON?
  11. 11. 13© EDISONDA 2016 WHAT IS TAURON? 13 SUBSIDIARIES WITH VERY DIFFERENT FUNCTIONS 30 000 WORKERS, FROM MINERS TO CUSTOMER SUPPORT SOME INTRANETS OR INTRANET-LIKE SOLUTIONS IN- PLACE
  12. 12. 18 GO BEYOND EXPECTATIONS 1.Present how to think about UX project.
  13. 13. 19 GO BEYOND EXPECTATIONS 1.Present how to think about UX project. 2.Project is a story – present it as such.
  14. 14. 20 GO BEYOND EXPECTATIONS 1.Present how to think about UX project. 2.Project is a story – present it as such. 3.Be a little different.
  15. 15. OFFER MORE THAN YOU’RE ASKED FOR
  16. 16. WHY?
  17. 17. GROUPSUBSIDIARY
  18. 18. 25 INTERNAL PR MOVIES 20 SCREENCASTS „MAKING OF” MOVIE
  19. 19. 32 OFFER MORE THAN YOU’RE ASKED FOR 1.Don’t question client’s presumptions, tactfully challenge.
  20. 20. 33 OFFER MORE THAN YOU’RE ASKED FOR 1.Don’t question client’s presumptions, tactfully challenge. 2.Offer an outside perspective.
  21. 21. 34 OFFER MORE THAN YOU’RE ASKED FOR 1.Don’t question client’s presumptions, tactfully challenge. 2.Offer an outside perspective. 3.Be „Socratic”.
  22. 22. SHOW STRENGTH OF SIMPLICITY
  23. 23. http://blog.sqlauthority.com/tag/sql-statistics/, http://www.upcindex.com/9780470185483
  24. 24. http://www.progarmentusa.com/META-1963-Mens-Lab-Coat-p/1963.htm,
  25. 25. http://www.huffingtonpost.com/dr-boxer-wachler/give-thanks-for-your-eyes_b_6142554.html
  26. 26. http://abcnews.go.com/Lifestyle/years-off-ears-eartox/story?id=25128185
  27. 27. OBSERVE AND LISTEN
  28. 28. BE CURIOUS
  29. 29. _01_NEW_NEW _03_THISONE _130313_150313 _THISONEFORSURE
  30. 30. 50 SHOW STRENGTH OF SIMPLICITY 1.The simplest methods can bring most valuable results.
  31. 31. 51 SHOW STRENGTH OF SIMPLICITY 1.The simplest methods can bring most valuable results. 2.Try to approach those „actually working”.
  32. 32. 52 SHOW STRENGTH OF SIMPLICITY 1.The simplest methods can bring most valuable results. 2.Try to approach those „actually working”. 3.Having a bigger picture in mind, hunt for details.
  33. 33. 53© EDISONDA 2016 NEW EMPLOYEE TEAM UP AND EDUCATE
  34. 34. WHAT IS UAM?
  35. 35. 63 TEAM UP AND EDUCATE 1.Engage your client, don’t do things in isolation.
  36. 36. 64 TEAM UP AND EDUCATE 1.Engage your client, don’t do things in isolation. 2.Consider your client not as a mandator, but user/stakeholder.
  37. 37. 65 TEAM UP AND EDUCATE 1.Engage your client, don’t do things in isolation. 2.Consider your client not as a mandator, but user/stakeholder. 3.Show clear link between analysis/research and design.
  38. 38. ONE SMALL STEP..
  39. 39. THANK YOU @MACIEJPLONKA

Maciej's presentation at UX Riga conference on agency-client cooperation based on a strong belief that UX changes the whole organisation, not only its digital identity.

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