Chris Den Arend: Chatbot platform battle | UX Riga 2018

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Slides for UX Riga mini-workshop, to will discuss if and why a chatbot platform is needed. We will also create chatbots on different platforms to feel how the platforms support the creation of chatbots.

Technologie

Benefits
Scalable
____
Not six waiting customers in
front of you
Always open
____
Not waiting for 9AM Monday
morning
Empathic
____
Understand context and
emotion

Chatbot building blocks
Interaction
____
Messaging and voice
Brains
____
Inject intelligence to the dialog
Platform
____
Build the dialog

Chatbot building blocks
image recognition
Speech
Existing landscape
Natural Language
Processing
Chatbot platform

Activities
2. Implement flow
____
Implement dialog with flow.ai
or DialogFlow, start small
15:00 – 15:45
1. Find use case
____
Brainstorm, vote and select
14:45 – 15:00
3. Create pitch
____
Create the chatbot pitch, think
big
15:00 – 15:45

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