https://business.udemy.com/webinar-learning-trends-2017-2/ L&D continues to play a critical role as companies seek to adapt to rapidly changing technologies. Yesterday was about instructor-led classes and web-based e-learning platforms. Today, the modern workforce demands a new learning environment: one that’s personalized, mobile, immersive, and addictive. In order to help you develop a next-generation learning environment, we took a deep dive into the preferences of the modern online learner to better understand workplace learning trends in 2016 and what to expect in 2017. - 5 key trends and 5 predictions for L&D in 2017 - The learning profile of the modern employee: how and when do they want to learn? - How to deliver a next-generation learning environment for your organization - What are the hot topics and most desired skills for employees

1. The Learning Revolution is Here
Workplace Learning Trends and
Predictions for 2017

2. Today’s speakers
2
Yvonne Chen
Head of Marketing
Udemy for Business
@ChenEnnovy
Gelena Sachs
Director, People Ops
Udemy
@GelenaRose

3. 3
An unlikely founder
One room
schoolhouse in Turkey
2nd
place in the International
Mathematics Olympiad
Eren Bali founded
Udemy in 2009

4. We’ve seen tremendous growth at Udemy
4
2009 2010 2011 2012 2013 2014 2015 2016
Udemy users
14M Users
190+ Countries
40,000 Courses

5. 5
Available on all devices,
all platforms
2,000+ courses on
over 20 topics
taught by
industry experts
Your organization’s
proprietary
content
People at work use Udemy for Business to upskill

6. Our Vision
To help anyone build the
life they imagine
6

7. 7
A NY Millennial
Alexa Bennett, Age 25, NYC
Initial
career
dream:
Gallery
art buyer
Major:
Art and
Design
Problem:
Paying rent in
NY is hard so
became a VC
receptionist at
Insight Venture
Partners
Solution:
Saw a gap in
marketing needs
and was
interested in
learning, so used
Udemy to upskill
Result:
Promoted
to
Marketing
Manager
“ Pull yourself up by your bootstraps, eat
what you kill, and cowgirl up. Udemy
proved to me that I can do anything.”

8. 8

9. 1 People Around the World
Increasingly Learn Online
2 Millennials are Addicted to
Learning and It’s Reshaping L&D
3 Mobile Video On-The-Go
is the New Normal
4 Optimal Learning Occurs
Mid-Week
5 Technical Skills Across Industries
Continue to be In-Demand
9
1 L&D Will Become a Strategic
Business Asset
2 L&D Will Establish Learning
Metrics that Matter
3 Automation Will Give Rise to the
Importance of Soft Skills
4 The Business World Will Get
Serious About VR
5 Organizations Will Shift from Push
to Pull Learning that’s Personalized
5 Key Learning Trends 5 Predictions for L&D in 2017

10. 10

11. 11
People Around the World Increasingly Learn Online

12. 12
Millennials are Addicted to Learning and It’s
Reshaping L&D

13. 13
Millennials (21-34)
48%
Gen X (35-54)
39%
Boomers (55 and up)
9%
Gen Z (18-20)
4%
Millennials are Addicted to Learning and It’s
Reshaping L&D

14. 14
The ULearn Program is designed to provide our employees with financial support to
pursue learning that will enhance skills in their current or future work-related areas
$1500
Annual Learning Stipend

15. 15
Mobile Video On-The-Go is the New Normal

16. 16
Mobile Video On-The-Go is the New Normal

17. 17
Technical learners prefer web-based learning

18. 18
Optimal Learning Occurs Mid-Week

19. 19
Molly
Director of Operations
Director,
Product
Director of
Operations
Lindsey
Marketing Manager
Instructor
Community
Manager
Corporate
Marketing
Manager
Josh
Marketing Manager
Merchandise
Marketing
Manager
Customer
Support
Manager
Udemovements

20. 20
Technical Skills Across Industries
Continue to be In-Demand

21. 21
SQL for Marketers

22. 22

23. L&D Will Become a Strategic Business Asset
● Creating Leaders
● Managing for Success
● The Power of a Growth Mindset
● Emotional Intelligence
● Feedback Training
● Decision Making

24. L&D Will Establish Learning
Metrics that Matter
● Success and satisfaction v. time
● Agile feedback to L&D
● Knowledge sharing
● Timely pulse surveys

25. Automation Will Give Rise to the
Importance of Soft Skills
1. Continuous learning
2. Shifting the focus to soft skills like
critical thinking, creativity, and
people leadership

26. Amazon Go and Eatsa

27. The Business World Will Get Serious About VR
• The visitor v. viewer
• ER training for healthcare teams, fire
fighting practice, or evidence
gathering training for police workers
• Challenges
- Making it reality
- Success metrics & benchmarks
- Data integration w/ the LMS
- Side effects like nausea

28. Organizations Will Shift from Push to Pull Learning
• Advocates of social learning for
places to pull from
• Put processes in place to allow
employees to ask for what they
think they need
• Shifting our culture to employees
owning their own
self-development

29. Udemy Employee: Andrew Tosiello
• Started on Udemy’s Customer
Support team as a student
escalation manager
• Took Udemy courses on HTML,
CSS, and technical email marketing
in his spare time
• Switched roles and became the
Email Automation Manager for
Udemy’s Lifecycle Marketing team
Andrew Tosiello
Udemy
Marketing Manager, Email Automation

30. Valin’s employees brought learning into the company
Our employees came to us and asked to use
Udemy for Business’ consumer-like and
engaging video content. As we transitioned
from a push to a pull learning environment,
we were one of the early adopters of Udemy
for Business.
Sue Czeropski
Valin Corporation
Director of L&D

31. Q&A

32. 32
Gelena Sachs
Director, People Ops
Udemy
gelena.sachs@udemy.com
Yvonne Chen
Head of Marketing
Udemy for Business
yvonne.chen@udemy.com
Thank you