1. Una C. Hamer 931-539-8055 uchamer@yahoo.com
UNA C. HAMER, CSPDT
3868 MAN O’ WAR BLVD, CLARKSVILLE,TN 37042
Cell 931-539-8055
uchamer@yahoo.com
SUMMARY
Results-oriented Implementation Specialist with demonstrated quality customer service skills. Provides top-
notched management and support and is an avid team player. Adept at learning new products and services
quickly. Organized surgical instrument tracking software and hardware trainer who is effective in using various
teaching methods to successfully train the end user. Adept at training large groups while focusing on the
individual needs of each participant.
EXPERIENCE
8/23/2015 TO 9/12/2015 Insight Global - Uber Boulder, CO
GLOBAL 3D IMAGING SPECIALIST
National contract to map residential and business areas of interest (AOI) using 3D surface imaging technology
with geographical integrity through a 9 lens camera mounted on top of a rig (vehicle).
12/5/2013 TO 7/6/2015 Censis Technologies, Inc Franklin, TN
IMPLEMENTATION SPECIALIST
Developed and conveyed in-depth understanding of the Censitrac product suite, an SaaS based end to end
solution.
Trained clients, partners, management, IT and internal staff on the features and benefits of Censitrac.
Managed the hospital core team while training other technicians and assists as needed.
Built enthusiasm and excitement for the Censitrac product.
Provided demonstrations, classroom training and in-services as needed at client sites.
Modified training manuals, documentation, exercises and quick reference guides as needed.
Continuously evaluated all aspects of training material and methods and searched for ways to improve overall
training effectiveness.
Customized training checklists for clients, partners and internal staff.
Provided software upgrade training.
Conveyed complex or technical information so that non-technical individuals could understand.
Identifies installation problems, software bugs and /or necessary software modifications to Product Development.
Demonstrated achievement in high level of client retention.
Actively participated in any project task required.
Hardware installation, validation and/or troubleshooting.
7/09/2013 TO 10/17/2013 CVS/Caremark Call Center Nashville, TN
CUSTOMER CARE REPRESENTATIVE
Answered incoming calls from Medicare Part D participants concerning the status of their mail order prescriptions,
Medicare Part D benefits package, brand medications and their generic substitutions, as well as gave cost
estimates for maintenance prescriptions at mail order and retail pharmacies.
Educated participants concerning their benefit plan design (Employee Group Health Plans, Silverscript Med D
Basic, Choice and Plus Plans, etc.) and update contact information, payment method and protected health
information in the appropriate databases.
Educated and enrolled prospective Medicare Part D participants into their desired benefits plan.
Managed and utilized Peoplesafe, Careview, Workbrain, Caresource, Medhok, Facets, Fazal, Filenet, Behavioral
Analytics and Learnet databases to create an efficient and highly satisfying experience for the customer.

2. Una C. Hamer 931-539-8055 uchamer@yahoo.com
3/8/2010 TO 12/31/2012 SpecialtyCare, Inc. Nashville, TN
QUALITY COORDINATOR
Ensured associates at contracted accounts are survey ready at all times according to standards set by hospitals,
health care regulatory agencies and SpecialtyCare and that customers receive highest quality service.
Conducted education and training for associates in need of refreshers or information to perform their duties.
Tracked associates' progress in completing corrective actions for deficits found during a survey.
Developed benchmarks for better processes based on trends and patterns of employee performance.
Trained over 300 associates in American Heart Association BLS-CPR and AED usage.
6/12/2007 TO 3/8/2010 American Endoscopy Services, Inc. Brentwood, TN
QUALITY COORDINATOR
Ensured associates at contracted accounts were survey ready at all times according to standards set by hospitals,
health care regulatory agencies and SpecialtyCare and that clients received premium customer service.
Conducted training sessions for associates in need of refreshers or information to successful fulfill their obligation
to the client.
Tracked associates' progress in completing corrective actions for deficits found during a customer satisfacttion
survey.
Managed team members and @ $1,000,000.00 in inventory in absence of On Site Manager/Operations Manager.
Constant and consistent interaction with Corporate Management to facilitate a partnership in patient care.
Trained co-workers in Central Sterile Processing to be able to sit and pass certification – 97% success rate.
Note: American Endoscopy Services was acquired by SpecialtyCare in 2010 – the Quality Coordinator position with
them was created based on the interview I had with their Senior Management.
7/25/2001 TO 6/12/2007 American Endoscopy Services, Inc. Brentwood, TN
SERVICE SPECIALIST/CORPORATE TRAVELER
Supported the surgical team in minimally invasive surgical procedures.
Provided laparoscopic instruments and equipment to surgical staff and surgeons for laparoscopic cases.
Recovered laparoscopic instruments and equipment post-surgical procedure.
Prepared laparoscopic instrumentation for terminal sterilization according to manufacturers' instructions.
Traveled to contracted accounts to ensure FTE fulfillment is intact.
Demonstrated versatility in skill level by being the stand in for various positions from servicing associate to
management of an account.
Managed team members and @ $1000,000.00 in inventory in absence of On Site Manager.
Constant and consistent interaction with Corporate management to facilitate a partnership in patient care.
EDUCATION
1/12/1999 TO 12/17/1999 Tennessee Technology Center Knoxville, TN
DIPLOMA – BIOLOGY (SURGICAL TECHNOLOGY)
Class President
Graduated with Honors
8/25/1978 TO 5/28/1982 | E. E. Smith Sr. High School | Fayetteville, NC
DIPLOMA – GENERAL STUDIES
Who’s Who Among American High School Students
North Carolina Governor’s School East
Honor Student

3. Una C. Hamer 931-539-8055 uchamer@yahoo.com
REFERENCES
Carrie Palmer
Senior Director of Operations
SpecialtyCare, Inc.
615-339-3726
Rita Reagan
EHR Trainer
Parallon
931-248-2289
Ron Hesch
RTLS Program Director
Censis Technologies
615-542-3135