Steve Krug recently joined UserTesting to talk about the latest version of his book, Don’t Make Me Think, Revisited. While we were at it, we learned some pretty cool stuff about Steve that we wanted to share with you! Listen to the full interview here: http://bit.ly/SteveKrugUserTestingInterview Steve Krug is the author of Don’t Make Me Think and Rocket Surgery Made Easy. His books are based on the 20+ years he’s spent as a usability consultant for a wide variety of clients like Apple, Bloomberg.com, Lexus.com, NPR, and many others.

2. A glimpse into the mind of
Steve Krug
Author of Don’t Make Me Think
and Rocket Surgery Made Easy
We did an interview with Steve Krug
on the new release of his book Don’t Make Me Think.
Here are some of the highlights.

3. STEVE KRUG ON USABILITY
ISSUES
“…even though the technology
changes really fast, the basic
usability issues don’t change
that fast.”
Listen to the entire interview on-demand >>

4. STEVE KRUG ON STAYING
SILENT
“You’ve got to just let the person
do it on their own no matter how
much every fiber of your being
wants to give them a clue.”
Listen to the entire interview on-demand >>

5. STEVE KRUG ON MODERATED TESTING
“The day before you do your
moderated tests, have one or two
people do an unmoderated [version], and you’ll learn a lot from
that...to tweak how you’re going
to do your moderated test.”
Listen to the entire interview on-demand >>

6. STEVE KRUG ON MAJOR WEB
ISSUES
“There’s always something you
can do with those most serious
problems to make them much
less serious.”
Listen to the entire interview on-demand >>

7. STEVE KRUG ON GETTING TESTING
BUY-IN
“What I usually recommend is
if people aren’t doing usability
work where you are, do a skunkworks thing and put on a
usability test…do a usability test
of [your]competitors.”
Listen to the entire interview on-demand >>

8. STEVE KRUG ON MOBILE
EXPERIENCES
“…you can make whatever
tradeoffs you want as long as
you’re continually going in and
making sure that you haven’t
messed up the usability.”
Listen to the entire interview on-demand >>

9. STEVE KRUG ON HIS FAVORITE ANALOG EXPERIENCE
“I have a two-for-three-dollar
letter opener from Staples that
I love.”
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10. STEVE KRUG ON HP’S
ONLINE HELP
“I’ve always stuck with HP printers
for one thing because they have
fabulous online help. …It’s really
thorough, it’s really well written,
they have videos where you need
videos.”
Listen to the entire interview on-demand >>

11. STEVE KRUG ON THE UXPA
CONFERENCE
“I always learn stuff and spend a
lot of time thinking about stuff
that I haven’t had time to think
about otherwise.”
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12. STEVE KRUG ON HOW
MANY USERS TO TEST
“…three users doing any given
set of tasks, are going to reveal to
you serious usability problems,
unless your site is pretty mature.”
Listen to the entire interview on-demand >>

13. STEVE KRUG ON TRAVELING
IN LONDON
“If you go to London, go to
Churchill’s War Room. Someone
told me years ago this is the best
museum you’ll ever go to, and
it really is amazing. So I highly
recommend that.”
Listen to the entire interview on-demand >>

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