CPHR and Yukon Competencies for Human Relations

1. Self-rating key: 1 = no background or experience; 2 = some background or experience; 3 = demonstrated knowledge and experience; 4 = personal strength
RPC/Skill ref Initial Self Rating Post Course Rating
Provide Examples of Your Demonstration
of the Competency
1.3.3. Implement practices and processes that encourage collaboration and
maintenance of a healthy, inclusive and diversified working environment.
3 4
Conflict management is an important aspect of
any company's success. The course
development provided an opportunity to
demonstrate the importance of this. Due to its
ability to improve interpersonal relationships,
increase productivity, and improve the overall
workplace, it has significant benefits for
managers and employees.
1.3.4 Provide support to individuals, teams and organizations to identify and achieve
shared objectives.
4 4
Team collaboration helps teams brainstorm new
ideas, complete ambitious projects, and reach
their goals. Performing more work together than
separately is the minimum benefit of a
collaborative team. As demonstrated by each
team member's facilitation process.
2.4.4 Be attentive to the needs of the team and build trust.
3 4
There is a mutual trust among people that
encourages them to work together efficiently,
optimally, and collaboratively. Taking risks, being
creative, helping others, and communicating
openly and honestly are some of their values.
The trust between the members of all the groups
was strengthened as a result of teamwork for
over four weeks, even more so after receiving
feedback from one of them.
2.8.1 Ability to gain the trust of others and guide them towards a common goal.
4 4
Trust promotes optimal performance,
collaboration, and efficiency in the workplace. By
taking risks, thinking creatively, cooperating, and
communicating openly and honestly, they adopt
a common purpose. Team members developed
this skill as a result of trusting the facilitators
during the execution of the group project.
2.8.2 Provide mechanisms that allow for rapid and effective team building.
4 4
All members should know and understand their
common purpose and goals, so that mechanisms
are in place to accomplish them. The techniques
and tools necessary to achieve the objectives of
the study were learned during the course
duration.
2.8.3 Model behavior in effort to create and maintain a healthy work environment while
leading authentically and with vulnerability.
3 4
Work environments that promote healthy work
values each individual's skills and capabilities,
minimizes differences and difficulties between
people, and provides promotion tools for the
benefit of everyone. In this way, conflict
resolution enabled learners to learn to solve
contradictions and confusion by exploring options
for conflict resolution.
2.10.1 Ability to communicate and act with tact, and to ensure that the message is
conveyed in an appropriate manner.
4 4
Information and feedback should be exchanged
between team members to improve their
performance. This course gave students the
opportunity to learn techniques for improving
communication and encouraging others to
participate in conversations.
2.10.2 Understand the non-verbal behavior of the person to recognize the subtleties of
the message.
3 4
When you use non-verbal behavior, you ensure
that the listener understands exactly what you
mean and is not distracted by unimportant
details. During the course, participants learned
how to identify moods of people, their inclination
toward conflict resolution, as well as the
influences of their cultural environment on their
behavior.
Instructions: The specific competencies developed in this course have been listed below. Use the scale described below to provide an
initial self rating. At the end of the course you will re-visit this and re-consider your ratings. Has your rating changed? If so, provide
examples of what you have learned.
1.3 Inclusion, Diversity and Human Connections: develop and implement practices that create connection, collaboration and work culture that is healthy, inclusive
and embraces diversity
2.4 Leading Projects: Organize work, manage your own and others’ time, establish priorities and structure tasks
and efficiently within deadlines.
2.8 Leadership: Take initiative and action to achieve shared outcomes, as an individual or by inspiring others.
2.10 Relational Intelligence: Forge positive relationships, establish meaningful connection and interaction with people, and develop self-awareness in regard to the
impact on others.

2. 2.10.3 Concentrate on listening and grasping the totality of the information shared.
3 4
In a crisis or when discussing a sensitive matter,
attentive listening can help both parties remain
calm. In addition to having a better self-image,
great listeners have higher self-esteem as
listening goes a long way toward building a
positive relationship. Thus, participants were able
to demonstrate the importance of communicating
information and ensuring its accurate
interpretation during the course.
2.11.1 Ability to collaborate with colleagues and work collectively towards a common
goal.
4 4
In order to build an excellent team, collaboration
at work is essential. Collaboration leads to the
development of new ideas, the implementation of
ambitious projects, and the accomplishment of
goals. It is evident from the teamwork involved in
developing each facilitation that collaborative
team members achieve more when they work
together than they could achieve individually.
2.11.4 Motivate team members and ensure everyone has had their say when the
situation requires it.
3 4
Employees who receive technical training are
more likely to perform optimally in an
organization. In order to feel valued and cared
for, people need to feel satisfied with the
company. As a result, business results will be
negatively affected by the current working
environment; employees won't be able to perform
at a high level. A direct link could be shown
between the level of employee motivation and
the level of performance during the course.
2.11.5 Promote the flow of information within the group.
3 4
In order to succeed in the business world,
companies must use effective systems to ensure
a smooth flow of information, so that they may be
more efficient, consistent, and customer-centric.
Quality, quantity, and consistency are all factors
that affect the information flow. Communication
channels were therefore demonstrated in this
course as being crucial.
2.11.6 Ability to convey information and adapt to the target audience.
3 4
Skills in communication allow people to
communicate with one another. A successful
agreement or negotiation depends on this
element in the business environment. In this
course, communication skills were shown to be
essential for a company's participation and
understanding of each individual.
2.11.7 Ability to communicate in a group setting that enhances feedback of others.
3 4
The team should share information and
comments with one another to find out how
members are doing and where they could
improve. The course provided an opportunity to
learn how to enhance communication and
engage others in conversation through such
methods.
2.11 Create and adapt clear messaging based on context and audiences, while arousing interest and enthusiasm through written visual and verbal media. Working
collectively with others, inside and outside the organization, to achieve common goals and promoting the flow ofclear messaging and dialogue to create shared
understanding.