1. VVAAIIBBHHAAVV SSHHAARRAADD AAMMBBRREE..
MMoobbiillee:: ++91- 9930821863
EE--mmaaiill:: aammbbrree..vvaaiibbhhaavv@@yyaahhoooo..ccoomm ITIL® Foundation Certificate in IT Service Management
Objective: To work and grow as an IT Professional in an exciting and ever growing industry.
Role Expected: Team Leader / Operations Manager
As an IT Specialist responsible for Windows Administration, hardware troubleshooting as per
my Knowledge and competence.
Professional Synopsis
Total 6.5 years of experience in managing Technology Infrastructure, Network Management,
Installing, Configuring and Administering Network
Currently associated with 3i InfoTech Consultancy Services Ltd as a Team Leader Position.
Handling 20 Engineers team, Maintaining Inventory, daily checklist of servers and Wi-Fi, Daily Activity and shift
scheduled of Engineers
A keen planner, strategist & implementer with demonstrated abilities in the implementation of IT
infrastructure for strategic corporate projects.
Gained working experience in Operating Systems like Windows XP ,Vista, Win 7 , Win 8 , Mac
Extensive troubleshooting capabilities of Intel based Hardware and Microsoft operating System.
Comprehensive understanding of Local-Area Networks (LAN) DHCP and Active Directory.
An effective communicator with excellent relationship building & interpersonal skills.
Possesses analytical, problem solving & organisational abilities with a flexible & detail-oriented attitude.
Successfully Completed ISO Audit with last two client site.
Organisational Experience
4th Aug 2014 to Till
date
3i InfoTech Consultancy
Services Ltd
Operations Manager
25th
May 2014 to
31st July
3i InfoTech Consultancy
Services Ltd
Team Leader
13th
oct2010 to 31th
Jan 2014
3i InfoTech Consultancy
Services Ltd
Exécutive Engineer
7th
Jan 2008 to 10th
Oct 2010
CMS Info system Pvt Ltd. Desktop Support Engineer
2. Project name: Lodha Group
Location: Mumbai
Duration: from 4th Aug to till date.
Role: Operations Manager
Description
Providing first-level IT Technical Support for IT infrastructure, administration and troubleshooting all the client
issues for site office locations of Lodha Group. Responsible to provide timely resolutions to support mission –
critical application users also handling the VIP Users such a CEO / Chairman of Lodha Group.
Responsibilities
Job Responsibilities;Working on Operations Manager:
Handling 52 Engineers team on PAN India,Maintaining Inventory,daily checklistof servers and Wi-Fi, Daily Activity.
Maintaining SLA of Daily basis.
Handling ofVendor Management.
Handling Escalations & Major issues are co-ordinated end to end and driven till closure.
Resource Management.
Take weekly meetings to listen their concerns and make sure they are dealtwith timely or escalated to program
manager.
Manage engineer leave for out location engineer withoutdisruption in work.
Visit to Out location sites twice in a week & have meeting with Lodha SPOC & 3i onsite team to discuss
issues/improvements
Analysis on Calls & Engineer Productivity.
Take weekly meetings to listen their concerns and make sure they are dealtwith timely or escalated to program
manager.
Responsible to monitor the Incident status to respond,resolution as per SLA
Ensure all the tickets are having SLA mapped in IT desk tool.
Track the progress of incident& service requests resolution efforts.
Visit the floors randomly every day to check the actual work load & see the engineer occupancy.
Project name: Crisil Limited.
Location : Mumbai
Duration : from 25th May to 31th July.
Role: Team Leader
Description
Providing first-level IT Technical Support for IT infrastructure, administration and troubleshooting all
the client systems for H/W issues for site office locations of Crisil Limited. Responsible to provide timely
resolutions to support mission – critical application users also handling the VIP Users such a CEO / Chairman of
Crisil.
Responsibilities
Job Responsibilities;Working on Team Leaderposition.
Handling 20 Engineers team,Maintaining Inventory,daily checklistof servers and Wi-Fi, Daily Activity and shift
scheduled ofEngineers.
Maintaining SLA of Daily basis.
Handling ofVendor Management.
Configure outlook of user.
Installation & Configuration LAN printer & local printer.
3. Responsible for installing computer hardware and software,including supportfor windows.
Give the supportfor hardware and OS related problem ofLaptops.
Handle all Branded Laptop issue & Upgrading Laptop hardware.
Given Technical Supportthrough VNC, Team Viewer,and Remote Desktop & Telephonic Conversation.
Carrying out Computer Hardware,Software,Network solutions.
Installation of Operating systems (windows 7/Vista / Windows XP/ 2000 & Windows Server 2003).
Configure Ftp Site in user system.
Configure Shared Drive (Map drive) & Share Printer.
Creating user groups and accounts, assigning permissions and providing general help to the users by clientSide.
Installing,configuring and managing Symantec antivirus help to implementing regular upgrades ofantivirus version.
Maintain Inventory of System, Laptop & Servers.
Successfully Completed ISO Audit in March 2014.
Major projects
Project name: 3i InfoTech Consultancy Services Ltd.
Client JETAIRWAYS India Pvt Ltd.
Location Mumbai
Duration 13th
Oct 2010 to 31th Jan 2014.
Role Team Leader.
Description
Providing first-level IT Technical Support for IT infrastructure, administration and troubleshooting all
the client systems for H/W issues for site office locations of JETAIRWAYS Mumbai Airport. Responsible to
provide timely resolutions to support mission – critical application users also handling the VIP Users such a CEO
/ Chairman of Jet airways organization.
Responsibilities
Job Responsibilities;Working on Team Leaderposition.
Handling 10 Engineers team,Maintaining Inventory,daily checklistof servers and Wi-Fi, Daily Activity and shift
scheduled ofEngineers.
Maintaining SLA of Daily basis.
Handling ofVendor Management.
Configure “Lotus Notes Client7.2, 8.5” for the in house Users.
Supportfor “clientlotus notes” issue as well as for “Microsoft Outlook & Outlook Express”.
Installation & Configuration LAN printer & local printer.
Responsible for installing computer hardware and software,including supportfor windows.
Give the supportfor hardware and OS related problem ofLaptops.
Handle all Branded Laptop issue & Upgrading Laptop hardware.
Responsible for maintaining computer ofall configurations (IBM, HP, Dell).
Given Technical Supportthrough VNC, Team Viewer,and Remote Desktop & Telephonic Conversation.
Carrying out Computer Hardware,Software,Network solutions.
Installation of Operating systems (windows 7/Vista / Windows XP/ 2000 & Windows Server 2003).
Configure Ftp Site in user system.
Configure Shared Drive (Map drive) & Share Printer.
Creating user groups and accounts, assigning permissions and providing general help to the users by clientSide.
Installing,configuring and managing Symantec antivirus help to implementing regular upgrades ofantivirus version.
4. Installing & configuring software’s like Airline Software, Citrix client, Sabre, SAP, and Oracle (6i.8i, 9i, and 10g).
Maintain Inventory of System, Laptop & Servers.
Project name: Reliance Communications - DAKC,
Location Navi Mumbai
Duration from 7th
Jan 2008 to 10th
Oct 2010.
Role Desktop Engineer
Description
IT support for troubleshooting of various laptop & desktop was responsible for resolving all the hardware /
software /network issue for the client system. Install, configure, trouble shoot computer system & network
problem, diagnose hardware / software bugs and solve technical & applications problems.
Qualifications
Course Year College /University
T.Y.B.com 2006-2007 Mumbai University.
HSC 2003-2004 Mumbai University.
SSC 2000-2001 Maharashtra Board.
Professional Qualification
CCNA & MCSE (Training Completed) From Thane CMS Institute June 2007
Diploma in Hardware & Networking in Thane CMS Institute. (A+ / N + Certification) June 2007
ITIL Training and Certification Completed. Feb 2014
Microsoft Server 2008 – AD Certification Completed. Feb 2014
Technical Knowledge
Installation and Troubleshooting Windows 98/2000/2007/XP & Windows NT/2000/2003 server.
Installation ofSQL Server and Linux 5 and VM Ware – vSphere.
Networking, File Sharing, Email & Common Applications, Registry Editing.
Knowledgeable on SMTP, HTTP, POP3, Ping, Wireless & TCP/IP network management tools.
5. Application Software – Adobe Reader, Adobe PageMaker, Adobe Photoshop, Adobe Illustrator, Adobe In-
Design, MS Word, MS Access, MS Excel, MS PowerPoint, MS Outlook, Lotus Note.
Creation,maintenance ofuser accounts & objects creating in Active directory windows 2003.
Installation ofSQL server and Symantec antivirus on all over 945 ZTE and HUAWEI server in India.
Install Windows patches and TTI software in windows 2000 advance server.
Installation and Configurations ofHP and IBM all Model Blade servers,With RAID partition in all 945 servers in Circle.
Installation and configuration ofComputers and Printers for large clients.
Resolving the call’s through remotely,by using software’s Dame ware remote control Ideal Administrator,Webex, VNC &
Net meeting.
Creation,maintenance ofuser accounts & objects creating in Active directory windows 2003.
Installation & testing of various patches on all applications and keep the entire PC updated with all patches.
Installation and configuration ofnetwork and local printer, and handled the Mac level security.
Formatting and Ghosting the pc and maintaining the inventory of materials.
Accessing call’s through RemedySoftware.And IBM Maximo (Tivoli) Tool.
Installation and Troubleshooting in Huawei and ZTE softwares.( Huawei LMT , MSOFT , M2000 ,MUSA ,PARC ,
Netnumen ,Oracle , Toad ,SAW ,Sybase, Dot Net 2003 , SQL 2000 server standard / Enterprise Edition .)
Personal Dossier
Date of Birth : 13th
Oct 1985
Permanent Address : A Wing 406, Anmol Apt, Shantinagar, Ulhasnagar-3,
Near Gajanand Mandir. PIN-421003.
Marital status : Married
Nationality : Indian
Languages Known : English, Hindi, and Marathi
Hobbies : Reading, Music, Cricket, Browsing internet
My Interpersonal Skills/Strengths
Ready to accept challenges and adapt to changes with positive thinking.
Project and team management with good communication among the team members.
Good in typing skills, office administrations, documentations and manual computer operations.
Self taught professionally and fast learn new concept & technology.
Flexible to travel or shift to any place as per the company insists & willing to work in 24 / 7 environments.
Declaration :
I, Vaibhav Ambre, hereby declare that the above information is true to the best of my knowledge and belief.
