Resume

1. PROFESSIONAL PROFILE
Result oriented professional with approximately 4.5 years of IT experience in Business
Analysis, Project Management, Technology Consulting and Product
Development.
Experienced in CRM concepts, capture CRM and process requirements, recommending
best practices and design functional solutions for CRM based implementations.
Client Engagement for end to end project delivery.
Proficient in requirement study, developing high level implementation Plans,
translating clients' requirements into system configurations (data flow diagrams, impact
analysis, gap analysis and process flow diagrams), Collaborate with technical,
production, and business teams to ensure full life-cycle implementation.
Experienced in user acceptance testing, end user training, implementation and post-
implementation support.
Understanding of Project Management and end to end Software Development Lifecycle
(SDLC).
Worked with Pre-sales team for preparation of RFP's/RFI's and preparing product
demo for various business opportunities.
Efficient in coordinating with client and on-site/offshore teams for ensuring on time
quality deliveries.
Efficient in Product Development, Enhancement of Web and Mobile Application.
AREAS OF EXPERTISE
 Business Analysis, CRM Consulting, Pre-sales, RFP, Product Demos, Product
Enhancement, Process Re-engineering, Business Process Automation, CRM
Implementation, Integration, UAT, Manual Testing, Test Cases.
 Possesses excellent communication, documentation and organization skills with the
ability to adapt to a new environment & meet stringent deadlines.
 Domain: Life Insurance, Property and Casualty Insurance, BFSI, CRM, Mobile
App (IOS and Android)
CAREER HIGHLIGHT
Ezxeo Software Pvt. Ltd.
Consultant (Business Analyst), Noida. (May 2015- Till Date)
Project Information: Configuring, customizing and enhancing Exzeo Product used for
claim settlement for Homeowners Choice Property and Casualty Insurance Company (HCPCI,
U.S.A.).
Vaibhav Bhatia
(SERVING NOTICE PERIOD)
+919953161360
Business Analyst
Vaibhavbhatia89@gmail.com

2. Work Profile:
Product Business Analyst/Product Owner for Exzeo Product (Web and Mobile) :
Part of Business Analyst Group responsible for end to end Delivery.
Work with the business and technology teams to determine project scope.
Responsible for preparing Use Case, flow diagrams, sharing project plan and effort
estimate.
Responsible for Product Enhancement and getting bugs fixed.
Product Business Analyst/Product Owner for new Mobile App (IOS, Android)
designed for Adjusters in Insurance :
Prepared end to end scope.
Finalized designs for App with design team.
Prepared end to end Use Case.
Brought in new features in App such as offline support, Feeds, Push Notifications, data
syncing with Web, integrating with Google Maps, Integrating with multiple APIs (Google
API, Web API, and Mobile API).
Individual performer and responsible for end to end delivery of App for IOS and Android.
Planned the scope of requirements of Phase 2. (Post launch of App on Play Store).
Acidaes Solutions Pvt. Ltd.
Consultant (Business Analyst), Noida. (Feb 2013- May 2015)
Project Information: Configuring and customizing CRMnext Product (Acidaes Offering)
for:
 Max Life Insurance
 HDFC Bank
 Muthoot Finance (Pre Sales Product Demo)
 Doha Bank (Pre Sales Product Demo)
Work Profile: Functional Consultant and Project Management for Life Insurance
and Banking Clients:
Part of Engagement Service Group responsible for end to end Project Delivery
Worked with the business team to evaluate business goals and supporting business
case
Responsible for effort and cost estimation for various activities and allocation of task to
team members
Ensured all project decisions are documented and communicated to stakeholders
Prepared Software Requirement Specifications and Solution Document
Tata Consultancy Services
Consultant, Noida. (July 2011 – Nov. 2012)
Designation- Assistant Systems Engineer (Trainee)
Project Information: Delhi Jal Board Revenue Management System
Work Profile: Consultant for Tata Consultancy Services on Delhi Jal Board Project.
Serve as initial contact to customer for Technical problems and issues.
Accepting all Critical/Major/Minor issues with ownership and pushing it towards
resolution within the time frame.

3. Responsible for effort and time estimation for various activities and allocation of task
to different teams.
IT EXPOSURE
Certification- Customer Analytics (Online course authorized by University of
Pennsylvania and offered through Coursera)
- ITIL (Information Technology Infrastructure Library) Foundation in 2014
- NSE Certification in Financial Market (NCFM): A Beginner’s Module
- NSE Certification in Financial Market (NCFM): Insurance Module
Tools and Utilities: MS Excel, MS PowerPoint, Balsamiq, Soap UI, Savion , JIRA
Standards: Data Structure, Object Oriented Programming, DBMS and Software
Engineering
Operating System :Windows
CRM: CRMnext
Mobile App: IOS and Android
EXTRACURRICULAR ACTIVITIES
Awarded as the Best Performer in VSM (Virtual Sales Management) Project.
IELTS Score: 7 Band (Valid Till March 2018)
Successfully completed Airtel Delhi Half Marathon, 2015.
Active participation in International Conference held in the College.
Won first Prize in Quiz Competition organized by TCS –Maitree (NGO).
ACADEMIA
Engineering (Mechanical With Specialization in Industrial Engineering) from
Dayalbagh Engineering College in 2011 with 70.6%
Class XII from Vivekanand School (C.B.S.E.),Delhi in 2007 with 80.2%
Class X from Vivekanand School (C.B.SE.), Delhi in 2005 with 81%
PERSONAL INFORMATION
Date of Birth : 2nd
November, 1989
Address : 1/7377, East Gorakh Park, Street No 13, Shahdara, Delhi.
Holder of a valid Indian passport.
Vaibhav Bhatia