This document is a resume for Valerie Baez. It summarizes her professional experience in human resources and customer service spanning over 6 years. Currently, she works as a Human Resources Generalist at STEM Montessori Academy, and also has a part-time role as a Retail Store and Customer Service Associate at Value Village. Baez has held prior human resources roles in Ecuador, including as a Human Resources Analyst and Assistant for the National Court of Justice. She is pursuing further education in Human Resources Management and has received certificates in First Aid and Coaching.

1. Valerie Baez
New Westminster, BC V3M6J4 236 986 9479
vbaeze@gmail.com www.linkedin.com/in/valeriebaez1993
PROFESSIONAL
SUMMARY
• Possess over 6 years of experience in the human resources and customer
services field, known for showing friendly service and personalized attention to all
the public and private sectors.
• Demonstrates vast skills in human resources management, administration, office
support, and process improvement.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook), Google Drive,
database management (Alfresco, Okta), and Human Capital Management
Platforms (Slack and Ceridian Dayforce).
• Highly organized, motivated, and able to work and adjust under pressure.
• Bilingual: Spanish (Native) & English (Advanced).
SKILLS • Efficient and Detail-Oriented
• Exceptional Communicator
• Managing Employee Relations
• Critical Thinking
• Complex Problem-Solving
• Employee Performance Management
• Orienting New Employees
• Training Needs Analysis
EDUCATION Post-Baccaleurate Diploma | Human Resources Management expected in 07/2023
Kwantlen Polytechnic University, Surrey, BC
Diploma | Human Talent Management 2021
Politecnico De Colombia, Bogota, Colombia
Specialization | Human Resources Management: HR For People Managers 2020
University of Minnesota, Minnesota, USA
Master of Science | Strategic Management of Information and Knowledge 2018
Universitat Oberta De Catalunya, Catalunya, Spain
Bachelor of Science | Corporative Communications 2016
Universidad De Las Americas, Quito, Ecuador
ACHIEVEMENTS • Created a protocol for conducting telematic hearings in Ecuador's National Court
of Justice, facilitating the transition for normalizing activities after the spread of
the COVID-19 virus.
• Implemented a new protocol for employee timesheet completion, which resulted
in 60% in a time reduction for all the six departments involved.
• Wrote 3 academic articles published in indexed journals of great prestige among
academics and scholars.
WORK HISTORY HUMAN RESOURCES GENERALIST 03/2022 to CURRENT
STEM Montessori Academy | Vancouver, Canada
• Screen and interview new candidates as volunteers.
• Onboard duties include recruiting, staffing, logistics, and organizational and space
planning: performance management and improvement systems.

2. RETAIL STORE AND CUSTOMER SERVICE ASSOCIATE 02/2022 to ONGOING
Value Village | New Westminster, BC
• Maximize sales opportunities to achieve store targets by maintaining consistent
visual merchandising and housekeeping standards.
• Update the inventory list by conducting visual checks up and add new items to
maintain an accurate merchandise list, which helped in resolving problems related
to inventory.
• Improve customer satisfaction with a positive attitude; forward-thinking strategies
focused on addressing customer needs and resolving merchandise concerns
promptly.
• Follow the organization’s health and safety procedures to ensure that the
customers and the employees are safe.
HUMAN RESOURCES ANALYST 08/2017 to 01/2022
National Court of Justice | Quito, Pichincha
• Submitted employee data reports by assembling, preparing, and analyzing data
to facilitate manager decisions relating to training and promotions.
• Welcomed new employees through the onboarding process (inductions and
welcome packages) of 15 new employees per year.
• Maintained physical and electronic employee information by entering and
updating employment and status-change data efficiently and accurately.
• Assisted with employee reward and recognition programs.
• Supervised and trained other office support staff to ensure the day-to-day
operations of the HR Department.
• Supported in tracking staff insurance claims related to the insurer.
• Organized and coordinated communication campaigns, work climate plans,
program events, and institutional hearings.
• Kept up to date with knowledge by attending educational workshops and
reviewing publications.
HUMAN RESOURCES ASSISTANT 05/2016 to 07/2017
National Court of Justice | Quito, Pichincha
• Filed paperwork, sorted, and delivered mail, and kept office organization.
• Provided onboarding through recruiting and staffing process.
• Created and completed personnel action forms for hires, terminations, title
changes, and terminations, ensuring the reliability and validation of the
information.
• Wrote letters, reports, and other writing documents to satisfy the needs and
requirements of the 275 employees.
• Scheduled and confirm appointments and meetings.
• Responded to telephone, in-person, and email inquiries, including meeting and
travel requests, from 21 judges and 13 co-judges.
CERTIFICATIONS FIRST AID CERTIFICATE - RED CROSS CANADA | Vancouver, Canada
COACHING CERTIFICATE - LIDERANDO ECUADOR | Quito, Ecuador
.