1. Standard Operating Procedures (SOP)
Coffee Bean and Tea Leaf
Group 5: John Sowers, Kimberly VanZandt
Yao Yao, Victor Figueroa, Yuxuan Zou
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2. What is a SOP?
SOP’s are written set of
instructions that document a
routine or repetitive activity
followed by an organization.
They address all requirements to
perform procedures safely and
consistently.
SOPs need to be reviewed and re-
enforced by management.
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3. Company Policy vs. SOP
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The main difference is the details. SOPs communicate:
Who will perform the job,
What items are needed,
Where the job will take place,
When the job should be performed, and
How the person should carry out the job.
4. SOP Components
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SOPs must address:
Process Identification
Controls
Equipment Checks
Potentially Hazardous Situations
Waste Management
Any Requirements for Obtaining Authorization
The date of the last time the document was updated.
5. The Purpose of SOPs
They document the way activities are to be performed
to maintain consistency with technical operations and
to support data quality.
They describe the analytical processes, and processes
for maintaining, calibrating, and using equipment.
SOP’s maintain quality control and quality assurance
processes and ensure compliance with governmental
regulations.
SOPs are usually specific to the organization or facility
SOPs can be used as training tools as well as guidelines
for performance evaluations.
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6. A “GOOD” Standard Operating
Procedure
Should provide all the information
necessary to perform a task
Is usually specific to the
equipment used for the procedure
Should be detailed
Should “stand alone”
Should provide quality control
information
Should provide references
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.
Source: adapted from the International Coffee Bean & Tea Leaf standard operating procedure manual
Iced Cappuccino
SOP
7. SOP Implementation
Have available for employees to review
Conduct an employee in-service to present the
information; post one set in a common area
Use to train new employees
Use them for corrective action training for all employees
Incorporate into written Job description and
performance reviews so there is alignment
Review and update as needed (i.e new equipment item
or employee jot changes); at minimum review actually
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8. History of SOP
Henry Maudslay ---helped spread standards amongst
industries in the1800’s with first industrial practical
screw-cutting lathe
Allowed for the standardization of screw thread sizes
for the first time ever
Accomplished a modest amount of industry
standardization.
The differences in standards between companies was
making trade increasingly difficult by the end of 19th
century
First national standards body the Engineering
Standards Committee was established in London in
early 20th
century
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9. International Organization for
Standardization (ISO)
Founded in 1946
World’s largest voluntary International Standards developer
Published over 19,500 standards that covers about every
aspect in technology and business
Their standards cover: healthcare, agriculture, food safety,
and computers
Created an international organization that would “facilitate
the international coordination and unification of industrial
standards” (iso.org)
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10. Case Study
Coffee Bean and Tea Leaf (CBTL)
CBTL is known for its Original Ice Blended
drinks, hot and cold tea drinks and hot
coffee drinks. They also sells a variety of
whole bean coffees, whole leaf teas,
flavored powders, and baked goods.
The standard operating procedure
accomplishes: a standard for all
employees to follow and comply with.
(CBTL) has standard operating procedures
for everything from drink making,
equipment maintenance, and general
cleaning tasks.
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11. Case Study
Coffee Bean and Tea Leaf (CBTL)
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SOPs are important to CBTL, they
ensures that a customer can order a
drink at different location and receive
the exact same product.
The ingredients of coffee must be
exactly the same
The barista must also texturize the
foam so that is has a thick consistency.
Each cafe latte is made with exactly ½
in of foam
The procedure must be consistency
The lid needs to be placed on the cup
with the sipper hole opposite the seam
in order to avoid hot liquid spilling on
the customer.
13. Case Study
Coffee Bean and Tea Leaf (CBTL)
The grinders SOP along with this
chart must be followed to be sure no
waste is created during the grinding
process.
Steps may seem simple and self-
evident but are all important in well-
written SOPs.
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This chart illustrates modes of the
Ditting Grinder. It is located within
the grinders SOP.
14. Case Study
Coffee Bean and Tea Leaf (CBTL)
SOP and related management in CBTL:
Supervisors and general manager ensure SOPs are followed on a daily
basis by barista.
CBTL SOPs provides the basis for management to initiate corrective action
against employees who do not properly observe them.
The proper equipment is available to all employees, so they can follow
SOPs accordingly.
• Non-working thermometer: steamed milk too hot or cold.
• No available shot glasses barista can not follow SOPs properly.
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15. SOP Benefits
The development and use of SOPs minimizes variation
and promotes quality through consistent
implementation of a process or procedure within the
organization, even if there are temporary or
permanent personal changes
SOPs can indicate compliance with organizational and
governmental requirements and can be used as a part
of a personnel training program, since they should
provide detailed work instructions. 15
16. SOP Benefits
It minimizes opportunities for miscommunication and
can address safety concerns.
SOPs are frequently used as checklists by inspectors
when auditing procedures.
Ultimately, the benefits of a valid SOP are reduced
waste, significant performance improvements, along
with improved comparability, credibility, and legal
defensibility.
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