1. 0
ISO 9001:2008
anYybpw bmYm¿∞yhpw
MORNING STAR MANAGEMENT SERVICES
98, “Sivam”, Rose Gardens,
Shornur Road, Near Girija Theatre,
Thrissur – 680 022
E-mail: - morning@bsnl.in
Phone: - 0487 – 2320365, 2321998
Mobile: - 98470-41681
93885-51992

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INDEX
SI NO. Chapters Page No:
1 BapJw 1
2 ISO s kw_‘n®v 5
3 D]t`m‡mhns‚ AhImi߃ 14
4 D]t`m‡mhnv GsX¶nepw XcØn¬ ]cmXn Ds
WvS¶n¬ F¥mWv sNtø WvSXv
16
5 ISO 9001 s‚ I®hS t´ßƒ 17
6 AwKoImcw e`n®n´p≈ ÿm]ßfpambn
CSs]Sp∂Xns‚ KpW߃
19
7 temIØn¬ ISO s‚ {]m[myw 21
8 a‰p kmayap≈ Ãm≥tU¿UpIƒ 23
9 n¿∆lW kwhn[mØns‚ {]m[myw 25
10 ISO 9001 tcJtcJtcJtcJ 28
note: ISO 9001:2008 Ipdn®v kmamy tNmtZymØc߃ D]e`v[amWv.

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Ωƒ nXyhpw ]e ]cky߃ ImWp∂p “R߃ ISO
9001AwKoImcw D≈hcmsW∂v” AXpsImWvSp Xs∂ n߃°p
Rßsf ]q¿Æambpw hnizkn°mw. RßfpsS D¬]∂hpw tkhhpw
Hcp √ D¬∏∂Ønpw/tkhØnpw thsd ]pd¯vn¶pwAwKoImcw
tS¬ Hcp Bhiyw A√.
Sl
No:
anYy bmYm¿∞yw
1 ISO 9001Hcp D¬∏∂ KpWta∑
km£y]{XamWv
KpWta∑
kwhn[mØnep≈
amZWvUw.
2 √ Hcp D¬∏∂w/tkhØnv ISO
9001s‚ AwKoImcw am{Xw
BhiyamWv
Hcp √ DØchmZnØzw D≈
amtPvsa‚pw BhiyamWv.
3 Bcv AwKoImcap≈hcmsW∂v
AhImis∏Sp∂pthm, AhcpsS
ssIøn¬ X°Xmb tcJIƒ
DWvSmtIWvSXmWv
sk¿´n^n°‰v, hym]vXn
(kvtIm∏v) Imemh[nbpw
F√mw ]cntim[n°Ww.
4 GsX¶nepw Hcp LSIw (unit)
_lp˛hn[ XeØnep≈
ÿm]Øn¬ AwKo
Icn°s∏´n´psWvS¶n¬ a‰p F√m
Xe ßfpw AXn¬ Dƒs∏´n´pWSv.
A√. AXv Hmtcm
LSIßfmbmWv (unit)
sImSp°p∂Xv.
5 Cu AwKoImcw Hcp]mSv
ImetØ°v D]tbmKn°mw.
A√, 3sIm√amWv CXns‚
Imemh[n t]mcmØXnv,
F√m sIm√hpw XpS¿®bmb
]cntim[, AwKoImcw
Xcp∂ A[nIrX¿

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SØp∂XmWv.
6 F√m AwKoImcw Xcp∂ A[nIr
X¿°pw Htc nehmcap≈h¿ BWv.
2-3 AwKoImcw Xcp∂
A[nIrX¿°v am{Xta √
ÿmw D≈q.
7 Fs‚ hnt{IXmhv Hcp √ Db¿∂
nebnep≈ A[nIrX¿X∂
km£y]{Xap≈h¿ BbXpsIm
WvSv Ah¿°p √ KpWta∑m
kwhn[mw DWvSmIWw.
Hcp ÿm]w G‰hpw √
AwKoImcw e`n®Xmbmepw
AXn¬ hfsc tamiw
kwhn[mw DWvSmImw.
8 Hcp k¿°m¿ ÿm]w hIp¸v ISO
9001 AwKoImcw D≈XmsW¶n¬,
AhcpsS F√m tkhßfpw
D]tbmKn°m≥ Ffp∏ap≈ t]mse
BIpw.
k¿°m¿ ÿm]߃
AwKoImcw hmßp∂Xv
H∂p¶n¬ Hcp a{¥nbpsS
hmin°v As√¶n¬ Hcp
Xe∏Øp≈ ta[mhn°mbn
FSpØn´v, AwKoImcw
In´nbXnptijw AXns
XpS¿∂nse¶n¬ AwKoImcw
jvSs∏Sm≥ km[yXbp
WvSv. Hcp h¿jØnp≈n¬.
(an¡hmdpw)
Fs‚ Hcp ]cnNbØnep≈ hyhkmb ÿm]w AwKoImcw Hcp
amkØnpÅn e`n®p. t]mcmØXnv k¿°mcns‚ klmb[hpw
e`n®p I¨k¬´‚pw HmUn´dpw Htc Bfmbncp∂p. R߃ n߃
]d™ Hcp Imcyßfpw Aph¿Øn®n´n√ ,klmb[w Xcp¶
k¿°mdns‚ A[nIrX¿ HmUn‰v SØp∂ team s‚ AwKw Bbncp∂p.
“R߃ F¥nv n߃ ]d™ F√m Imcyßfpw Apkcn°Ww?”
F∂v Hcp sNdnb fan D WvSm°p∂ ÿm]Øns‚ DSaÿ≥ RßtfmSp
tNmZn®p.

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ΩpsS cmPyØn¬ S°p∂ ImcyßfpsS Ahÿ CXmWv. ISO
9001bqWn‰n¬ AZvtZlØns≥d Afnbs≥d ÿm]Øn¬
S∏nem°nsImWvSncn°ptºmƒ AXnSpØv ÿnXn sNøp∂
AZvtZlØns‚ kz¥w bqWn‰ns Ipdn®v ]d™XmWv. IqSpX¬
hnhc߃°v hmbn°q. . .

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2. ISO s Ipdn®v
ISO F∂m¬ International Organisation for Standardisation, 1947¬
Switzerland Geneva ÿnXn sNbvXncn°p∂p. 91 cmPy§Ä CXn¬
Dƒs∏´n´pWvSv. ISO 180 ¬ AXnIw kmt¶XnI kanXnIfpWvSv. AXn¬
hyhkmb ÿm]hpw DXv]∂hpw Dƒs∏´ncn°p∂p. Cu kmt¶XnI
kanXnIƒ AhcpsS ]camh[n Bhiy߃ ndth‰m≥ {ian°pw. Cu
Ãmt‚¿Uv A¥mcmjv{S XeØn¬ I®hShpw kmt¶XnI XS€ßfpw
n¬°m≥. ISO D¬]∂Ønpw thWvSnbp≈ ]e amZWvU߃
(Standard)sImWvSph∂n´pWvSv.
2.1 ISO 9001amZWvUw
XpS¿®bmbn´p≈ A`nhyZv[n°p≈ Ãmt‚¿Uv BWv ISO 9001
Quality Management Quality Assurance pw (KpWnehmc n¿∆lWw)
ISO 9001 Ãmt‚¿Uv n¿hN hpw ISO 9004 Ãmt‚¿Uv
am¿§n¿t±iw Xcp∂XmWv Hcp ÿm]w ISO mbn Certifying
GP≥knbpambn _‘s∏´m¬, Ah¿ DSsXs∂ AhcpsS
kwhn[msØ kw_‘n®v aqey n¿Æbw SØpw. ISO 9001 ambn
s]mcpØs∏´m¬ Ah¿°v X°Xmb km£y]{Xw (Certificate)
¬Ip∂XmWv.
2.2 B¿°v Apply sNømw
GsXmcp D¬∏∂w DWvSm°p∂XpambXpw/tkhw sImSp°p∂Xpamb
ÿm]߃°v At]£n°mhp∂XmWv.

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_m¶pIƒ, Bkv]{XnIƒ, hyhkmb ÿm]߃, hnZym`ymk
ÿm]߃ Ch¿s°√mw At]£n°mhp∂XmWv.
2.3 ISO 9001 Certificate s‚ KpWw
sNdpXpw CSØchpamb Bbp≈ ÿm]߃°v A{X brand
image DWvSmIp∂X√. AØcw ÿm]߃°v AhcpsS a€pIfn¬
Hcp i‡n BXvahnizmkw GIp∂XmWv ISO 9001.
CXv G‰hpw A[nIw tbmPn®Xvv Icm¿ AhÿbnemWv. India ¬
k¿°m¿ BWv G‰hpa[nIw hmßp∂Xv, a‰p s]mXp taJem
ÿm]߃ ]tWvS ISO 9001 Vendor evaluation CXnmbn Register
sNbvXn´pWvSv kzImcy ÿm]Ønepw Ipd®p kabØnp≈n¬ Cu
Ahÿamdp∂X√. A¥cmjv{S hn]Wnbn¬, Ib‰paXn°v ISO 9001
km£y]{Xw AXymhiyamWv.
a‰p ISO 9001 Registration s‚ KpW߃
1. A[nImcnIfpsS NpaXebn¬ kv]jvSX.
2. hn]Wnbnse sa®s∏´ km∂n[yhpw {]XnOmbbpw.
3. jvS]cnlmcw Bhiys∏´p D]t`mIvXmhv hcp∂ tImSXn
hyhlmcßfn¬ tcJIfpw {]amWßfpw ]mIamb √coXnbn¬
sXfnhmbn apt∂m´pshbv°mw.
4. ]ckyØnepw aÁpw AwKoImcw D≈ am¿°v D]tbmKn°mw.
5. D]t`mmIvXr ÿm]Øns‚ hnhn[Xc Bh¿Øn®p≈
]cntim[Iƒ (_ø¿/HmUn‰v) Hgnhm°m≥.
6. KpWta≥asb kw_‘n°p∂ {]ivßsf IWvSp]nSn°mw.

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7. BZy L´Øn¬ Xs∂ sX‰pIƒ XSbm≥ ]‰pw.
8. sX‰pIƒ Bh¿Øn°msX Ccn°m≥ klmbn°pw.
ISO 9001 ¬ °qsS ÿm]߃°p hfsc A[nIw Db¿® h∂n´pWvSv.
ISO 9001s‚ e£y߃.
1. D]t`m‡mhns‚ kwXr]vXn nehmcØnepw ]ns∂ Af∂dnbmhp∂
kqNnIIfnepw (Indicators)
2. D¬∏∂߃ DWvSm°p∂Xns‚ sNehpIƒ Ipd°mpw, D¬]mZw
Iq´mpw.
3. B¥coI BibhnnabØns‚ aqeyw Iq´mpw.
4. {]Xy£Ønepw A√msXbpapff hym]mc ÿm]Øns‚ _nknkvv
{]ISw sa®s∏SpØm≥
DZm: Analogic Technomaties (AhcpsS b{¥ßfpsS AhbpsS `mcw 25%
Ipd°mpw AhbpsS Nnehv 15% Ipd°mpw Ign™p QMS eqsS.
C{]Imcw Ah¿°p hn‰phchv 5 aSßv Iq´mmbn : 2 h¿j߃
sIm WvSv.
Essennar Transformer ÿm]w, Transformer IfpsS design, manufacture,
installing & Services SØp∂ ÿm]amWv. Ah Power Transformer,
Distribution Transformer IfpsS D¬]mZamWv SØp∂Xv. Ah¿°p 7
aSßv hn‰phchv Iq´mmbn km[n®p 18 amkw sIm WvSv ISO 9001s‚
klmbØm¬ M/S Aurbindo Pharma Ltd. Hcp Pharmaceutical ÿm]w
AhcpsS Ib‰paXn 5 cmPyßfn¬ n∂v 102 cmPyßfnte°v 3
h¿jØnp≈n¬ km[n®p.

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ISO 9001 Certification Dƒs∏´n´p≈ Imcy߃
1 Gap Analysis : AhnsS Ct∏mƒ nehnep≈ amZWvU{]Imcap≈
ÿm]Ønse nehnep≈ t]mcmbvaIƒ Quality Management
Is WvSØpI.
1. Orientation Training : ÿm]Ønse D∂Xta[mhnIƒ°p≈
]cnioew
2. System Documentation : Quality Manual epw Quality Record s‚ bpw
DWvSm°¬.
3. System Implementation : Quality Manual s‚ {]Imcw D≈
KpWta∑ kwhn[mw {]tbmKØn¬ sImWvSphcnI.
4. Company Wide training : ISO 9001 Clause Iƒ, Quality Control
Technique KpWnehmc HmUn‰pIsf Ipdn®p t_m[h¬Icn°pI.
5. B¥cnI ]cntim[ : XpS¿®bmbn´p≈ KpWta∑
kwhn[mØns‚ ]cntim[bpw AXns‚ sX‰pIƒ XSbepw.
(Internal Audit)
6. Pre Assessment : BZy HmUn‰v Certificate sImSp°pw GP≥knbpw
AsX XpS¿∂v AhbpsS sX‰p XncpØepw
7. Final Assessment : Certificate v thWvSnbp≈ ]cntim[bpw AXv
¬Imp≈ ip]m¿ibpw
2.5 sNehns‚ {]apJ LSI߃
ISO 9001¬ 3 ap≥ncbnep≈ sNehv hcp∂ Imcy߃ Xmsg ]dbp∂p
1. Afh v D]IcWßfpsS calibration sNeh v.
2. ]pdØpn∂p≈ Consultant v sImSpt° WvS XpI.

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3. Certifying agency °v sImSpt°WvS XpI. Cu XpI Hmtcm
ÿm]ßfpsS hen∏w Apkcn®v Xocpamn°s∏Spw Calvcutta ¬,
Hcp sNdnb 20 BfpIƒ D≈ ÿm]Øn¬ samØXnep≈ Nnehv
1.0-1.5 e£w BWv.
2.6 (Consultant) am¿Kn¿t±iIs Xncs™Sp°¬
~ Hcp hn[w ÿm]ßfn¬ IWvSphcp∂Xv Bh¿Øn®v Htc
Consultant s BWv. ]n∂oSv Adnbm≥ CSbmbn, govt GP≥knIƒ
ÿm]ßsf kzm[on®v Ah¿ ]dbp∂ Consultant s
Xncs™Sp°m≥ ]dbp∂Xmbpw. Cu k¿°m¿ ÿm]߃ Cu
ÿm]ßtfmSv GXv Certification body s Xncs™Sp°Ww F∂v
]dbp∂pWvSv. Certification {]{InbIƒ tIhew ]Ww sImSp°¬
{]{InbbmbnØo¿∂n´pWvSv. CØcw ÿm]߃ AS®p]q´pIbpw
sNbvXn´pWvSv.(Certification e`n®n´v 6 amkØnp≈n¬.) Ah¿ QMS
Certificationv thWvSn am{Xap≈X√ F∂v a€nemt°WvSXmWv.
Hcp DNnXamb Consultants Xncs™Sp°m≥ thWvSnbp≈
ImcW߃
Hu]NmcnI hnZym`ymk tbmKyX
1. tkh߃°v, km[mcW tbmKyX aXnbmhpw. G‰hpw Npcp°w
{KmPpth‰v/Untπma Quality Assuranic & Management ¬
F≥Pnobdnwßn¬ thWvSXmWv. (CXv {]apJ C¥ybnep≈
ÿm]߃ degree/diploma tImgvkpIƒ Quality Management ¬
SØp∂pWvSv)

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ISO 9001Statistical Techniques (SQC, SPC, Design of Experiments)
Ipdn®p≈ Adnhv A√msX Adnhpw ttSWvSXpWvSv.
2. {]k‡amb Ap`h]cnNbw
ISO 9001 Consultant v NpcpßnbXv 3 sIm√sØ {]hrØn ]cnNbw
F¶nepw thWvSXmWv. NpcpßnbXv 2˛3 ISO 9001 Project DIƒ
]q¿ØnIcn®n´p≈ ]cnNbw thWw. Xns®m A√msXtbm Principal
Consultant Bbpw. a‰p taJebn¬ D≈ {]h¿Øn
]cnNbØnsImfpw ISO 9001 D≈ ]cnNbw BWv IW°nseSpt°
WvSXv.
3. {]amWw BWv IW°nseSpt°WvSXv.
Xm¶fpsS Consultant BZy XhWsØ Quality Manual hpw Quality
System Procedure Dw ]q¿Øn B°n XscWvSXmWv. CXv thKw ISO
sImWvSphcm≥ klmbn°pw (99.99% CaseIfpw ofp∂Xv
X°kabØv ]q¿ØnbmImØ {]amW߃ documentation
sImWvSmWv)
4.k¿´n^nt°j≥ hsc°pw klmbn°p∂ Consultant s‚ Iøn¬ n∂v
klmbw ÿm]Ønv AwKoImcw e`n°p∂Xphsc DWvSmbncn°pw
F∂v Dd∏phcptØWvSXmWv.
5. ]mtIPv order Bbn sNømXncn°pI
Nne GP≥knIƒ samØambn´p≈ ]mt°PpIƒ BWv
sImSp°p∂Xv Consultancy °pw AwKoImcØnpw thWvSn. Cu

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Ahkcßfn¬ nehmcw Ipd™ Consultancy bpw hne Ipd™
Certification e`n°mpw km≤yXbpWvSv. (Cu GP≥knIƒ°v A{X
nehmcw D≈X√.)
6. k¿´n^nt°jv tijhpw tkh klmbw
ÿm]Ønse F√m tPmen°mscbpw √ coXnbn¬
{]m]vXcm°pI nen¿Øp XnpthWvSn k¿´n^nt°js‚ tPmen
Ign™Xnp tijhpw klmbw.
7. {]tXyIambn Xømdm°nb {]amW߃
Consultant s‚ e£yw A¥mcmjv{S XeØnep≈ BhnjvImc߃
{]tXyIambn Bhiys∏Sp∂ coXnbn¬ ÿm]߃°v am‰w
hcpØpI. _nkn€n¬ Db¿® ¬Impw AhbpsS
A`nhr≤n°mbpw thWvSn tPmen sNøvXpsImSp°pI AhbpsS
nehnep≈ aqeyhpw i‡nbpw Xncn®dn™psImWvSv.
2.7 (Choosing a certifying agency) sk¿´nss^bnßv
GP≥knsb Xncs™Sp°¬
Cu tPmenbpw hfsc A[nIw {]m[myap≈hbmWv.
km[mcWbmbn nßfpsS hnZKv[D]tZiI≥ Hcp t]cv ]dbp∂XmWv
]Xnhv F∂m¬ nßfpsS a‰p Iq´pImcpambn H∂p BtemNnt°
WvSXpWvS. AwKoImcw Xcp∂ GP≥knbpsS aqeyw. ISO 9001 Icm¿
Ahÿbn¬ BWv IqSpX¬ {]k‡amhpI (hnt{IXmhpw
D]t`m‡mhpw XΩn¬) D]t`m‡m°ƒ°v √ coXnbn¬ Cu

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AwKoImcw Xcp∂ GP≥kn kw_‘n®v Adnhv e`n°p∂XmWv. Cu
AwKoImcw Ib‰paXn cmPyßfn¬ F{XtØmfw Xncn®dnbs∏Sp∂p
F∂Xv as‰mcp Imcyw BWv. Ct∏mƒ hmßp∂h¿ a‰p cmPyßfn¬
n∂msW¶n¬, G‰hpw √Xv AtX cmPyØn¬ ∂mbn
AwKoIcn°s∏´n´p≈ ]cntim[m GP≥kn Xs∂bmWv.
kmºØnIhiw as‰mcp LSIw BWv. √ coXnbn¬ a’cw
S°p∂Xnm¬ AwKoImcw tSp∂Xnp≈ ^okv √ coXnbn¬
Ipd™n´pWvSv. Nnet∏mƒ ]tcm£amb sNehv hcm≥ km≤yX DWvSv
Nne kabßen¬ ]cntim[Iv thsd ÿeØn¬ n∂v
FØntNcp∂XnpthWvSn. CØcw Nnehv. CØcw kmlNcyßfn¬ Cu
BwKoImcØnp thWvSn NnehntSWvSn hcp∂ ]WtØImfpw IqSm≥
km≤yXbpWvSv. AXpsImWvSp Xs∂ Hcp ]cntim[I≥amcp≈Xmbpw
AwKoImcw e`n®n´p≈ GP≥knsb kao]n°p∂XmWv √Xv.
RINA, BVQI, DNV, TUV, IRQS CsX√mw Nne ISO 9001
AwKoImcw sImSp°p∂ C¥ybnse ÿm]߃ BWv.
icnbmb AwKoImcw sImSp°p∂ ÿm]ßsf IWvSp]nSn°m≥
thWvSnbp≈ Nne amZWvU߃
hnizkvXXbp≈Xpw AwKoImcXzap≈Xpamb km£y]{Xw.
NpcpßnbXv 25 ¬ ]cw cmPyßfn¬ {]h¿Øn°p∂Xpw. AwKoIcn
°s∏´n´p≈XpambXmIWw.
QMS ]›mØeap≈ ]cntim[I≥am¿ DWvSmIWw.
]cntim[I≥amcpsS ss]pWyw nc¥cw Db¿Øp∂h¿.
km£y]{Xw Xcp∂ ÿm]Ønv cWvSn¬ IqSpX¬ cmPyßfpsS
AwKoImcw e`n®n´pWvSmIWw.

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IqSpX¬ {i≤ ap≥ncbnep≈ amtPvsa‚ns‚ ISaIsf
Ipdn®mIWw.
KpWta∑bw icnbmb coXnbn¬ ÿm]Øns‚ ]eXeßfnepw
hnykn°s∏´ncn°p∂p F∂Xns‚ ]cntim[bv°v ap≥Xq°w
sImSp°p∂h¿.
kvYm]Ønse km[mcW tPmenbnte°v QMS s
sImWvSphcp∂h¿.
B¥cnI ]cntim[bpsS aqeyn¿Æbw sNøp∂h¿.
^e{]Zamb KpWta∑kwhn[mØnv ap≥Xp°w
sImSp°p∂hcmbncn°Ww. ma am{Xamb SØn∏n√.
]cntim[bnep≈ kXykvv[X.
tPmen sNøpv ]cntim[I¿°v AhcpsS taJebnep≈ {]hrØn
]cnNbw.
tkhØnv aqeyh¿[hnepw IrXynjvTbnepw Du∂¬
¬Ip∂h¿.
tkhw BZyw ¬Impw em`w ]n∂oSv F∂p≈ XØzØnmWv
{]m[myw. Ah¿ ¬tIWvSXv, Nn´bmbn ]cntim[ SØWw.

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3. (Right of Customer)D]t`m‡mhns‚ AhImi߃
ISO 9001 XXz߃ Apkcn®v, D]t`m‡mhmWv ssZhw, Ch
Xmsg ImWp∂ n_‘Ifn¬ {]Xn^en°p∂p, D]t`m‡mhn¬ {i≤
tI{µoIcn°pI D]t`m‡mhpambn Bibhnnabw, D]t`m‡mhns‚
BhiyßfpsS nco£Ww, D]t`m‡mhns‚ kwXr]vXn, sX‰p
Xncpج. F∂nh ISO 9001 D]t`m‡mhnp ]q¿Æambpw AhcpsS
Bhiyßsf Ipdn®v ]dbphmpw AXv hmßp∂tXm/DWvSm°p∂tXm
Bb BfpIfn¬ n∂v AwKoIcn°s∏Smpw IgnbWw. CXmWv
D]t`m‡mhns‚ BZysØ AhImiw.
1. (D]t`m‡m°ƒ°v) sX‰mb hmKvZmw sImSp°cpXv
D]t`m‡mhmbn tkhØns Ipdn®p≈ F√m hniZhnhcßfpw
Bibhnnabw StØWvSXmWv. GsX¶nepw Bhiy߃
]q¿ØoIcn°m≥ DWvSm°p∂h¿t°m/hn¬°p∂h¿t°m ]‰msX
DsWvS¶n¬ AXv ]dtbWvSXmWv. D]t`m‡mhns Hcn°epw sX‰mb
thsd coXnbn¬ apt∂m´p t]mIm≥ AphZn°cpXv.
2. HmUdpIfn¬ am‰w hcpØmp≈ AhImiw
Ft∏msg¶nepw D]t`m‡mhnv GsX¶nepw XcØn¬ AhcpsS
Bhiy߃°v am‰w hcpØWsa¶n¬ D]t`m‡mhnv AXns Ipdn®v
Xo¿®bmbpw Bibhnnabw SØmp≈ AhImiw DWvSv.
kπb¿ AXv ]cntim[n°pIbpw Icmdn¬ am‰w hcpØpIbpw sNømw
(]ckv]cw kΩXsa¶n¬.)

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3. hnXcWIm¿°p ¬Inbn´p≈ D]IcW߃°p tISp]mSv
kw`hn®n´psWvS¶n¬ AXns Ipdn®p Adnbmp≈ AhImiw
D]IcW߃ km[mcWbmbn tPmen°mbn sImSp°p∂
km[߃ BImw. k_vtIm¨{SmIv‰dnp D]tbmKn°m≥ sImSp°p∂
D]IcW߃ BImw, Icm¿°m¿°p sImSp°p∂ tcJmNn{X߃,
te_epIƒ, s]mXnbm≥ D]tbmKn°p∂ km[߃ F∂nh.
4. tkhtam/D¬∏∂tam hyXnbmap≈XmsW¶n¬ AXnsIpdn®v
D]t`m‡m°ƒ°v Adnbmp≈ AhImiw
Ft∏msg¶nepw D¬∏∂Xnv hyXnbmw DWvS, F∂v
t_m≤ys∏´n´psWvS¶n¬ AXns Ipdn®v D]t`m‡mhnsv
am‰sØIpdn®v Adnbn°m≥ _m≤yÿcmWv.
5. sImSp°s∏´ DXv∏w am‰phmtm ∂m°n In´phmtm D≈
AhImiw
Hcp]t£ ¬°s∏´ hkvXpthm, tkhtam D]t`m‡mhns‚
BhiyIX ndth‰Ø° {]m]vXnbns√¶n¬, D]t`m‡mhnv AXv
XcWw sNøphmmbn H∂pIn¬ At±lØnv hn¬]m¥c
tkhamhiys∏Smw, As√¶n¬ n¿ΩmXmhns‚tbm
hnXcW°mcs‚tbm ]°¬ n∂p DXv]∂w am‰n°n´phm≥
Bhiys∏Smw.
6. A`n{]mb w Adnbn°mp≈ AhImiw
ISO 9001 F∂ Ãm≥tU¿Uns‚ BhiyIX Apkcn®v
n¿ΩmXmthm As√¶n¬ hnXcW°mcv D]t`m‡mhntmSv Ah¿°v
¬Inb tkhsØ ]‰nbp≈ A`n{]mbw Adnbn°Ww.

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4. D]t`m‡mhns‚ GsX¶nepw XcØn¬ ]cmXn DsWvS¶n¬
F¥mWv sNtøWvSXv?
Hcp D]t`m‡msh∂ nebn¬ GsX¶nepw XcØn¬ hnja߃
DsWvS¶n¬ AXv DWvSm°p∂tXm/hnXcWw sNøp∂tXm Bb
BfpIfn¬ n∂v AXv Xo¿∏m°m≥ D≈ AhImiw DWvSv. AwKoImcw
e`n®n´p≈ ÿm]w AXv ]cnlcn°m≥ thWvS S]SnIƒ H∂pw
FSpØn´ns√¶n¬ Ah¿°p e`n®n´p≈ AwKoImcw jvSs∏Sm≥
km≤yXbpWvSv.
CXv S∏m°m≥ Hcp ]cmXn AwKoImcw sImSp°p∂
DSakvY¿°v, National Accreditation Council te°v S]SnIƒ°mbn
sImSp°mhp∂XmWv. AwKoImcw sImSp°p∂hcpw, Accreditation
Council D≈hcpw Hcp ImWn°¬ tm´okv ÿm]Ønte°v
sImSp°p∂XmWv. Cu ÿm]w Xr]vXn A√mØ adp]SnbmWv
¬°p∂sX¶n¬, Ch¿°p e`n®n´p≈ AwKoImcw jvSs∏Sm≥
km≤yXbpWvSv. CXmWv Hcp D]t`m‡mhns‚ A[nImcw.
DWvSm°p∂tXm/hnXcWw sNøp∂tXm Bbh¿ CXv
tIƒ°p∂nse¶n¬ Ah¿°v AwKoImcw sImSp°p∂hsc Apkcnt®
aXnbmIp≈q. (Website www.qci.org)

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5. ISO 9001 t´ßƒ
amhcminbpsS Bcw`w apX¬°v D]t`m‡r hnπhw hcp∂hsc
I®hSØnep≈ GI hm°v “tIh‰v Fw]‰¿” F∂mbncp∂p. AXn¿Yw
"D]t`m‡mhv PmKcqImbncn°" F∂mWv. hnev]°v tijw
DXv]∂Xntm tkhØntm Fs¥¶nepw XIcmdp IWvSm¬ AXnv
hn¬]°mcp aosX ]cmXn NpaØphm≥ Ignbn√. AXnm¬
D]t`m‡mhv DXv]∂w hmßptºmƒ Bhiyamb {i≤sNepØWw
Npcp°Øn¬ A°mew I®hS°mcs‚ hn]Wnbmbncp∂p.C∂sØ Cu
hnhckmt¶XnI bpKØn¬ ap°v Aßsbp≈ A∂sØ Ahÿ
ANn¥obamWv˛k¿°m¿ t]mepw Aßsbp≈ njvTqc≥amsc A∂v
t{]m’mln]n®ncp∂p. [DZm:- C°mesØ China Bazar D¬]∂߃]
Cu Ahÿ°p≈ GI t]mwhgnbmWv, ISO 9001
,Icmdnte¿s∏Sp∂Xnp aps∂bpw Icmdnte¿s∏Sptºmgpw DXv]∂w
As√¶n¬ tkhw ssI]‰p∂Xnp apºpw AXnp tijhpap≈
D]t`m‡mhns‚ XmXv]cy߃ ISO 9001 Dd∏p hcpØpw.
AXnm¬ GsXmcp D]t`m‡mhpw hn¬]°mcs‚
ÿm]Øn¬ n∂pw BflhnizmktØmsS DXv]∂tam tkhtam
ssI]‰pw, Fs¥∂m¬ ChnsS D]t`m‡mhns‚ XmXv]cy߃°mWv
ap≥KW.
D¬]∂w hmßp∂ ÿm]w F¥psNøWw?.
a. D¬]∂w sImSp°p∂hsc Xncs™Sp°ptºmƒ Ah¿ F√m
Bhiyßepw ndth‰p∂pWvtSm F∂v tm°Ww.

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b. sImSp°p∂hcpw hmßp∂hcpw XΩn¬ Bibhnnabw
StØWvSXpWvSv.
c. D¬]∂Øns‚ kmw]nƒ, em_nep≈ kuIcy߃, D]IcW߃.
]m°v sNøp∂ coXnIƒ, te_¬ H´n°¬ F∂nh.
d. ÿm]Ønse kp{][m {]{InbIsf AXv km£ys∏SpØpI.
e. sImSp°p∂ Bƒ°mcpambn Icmdnp aps∂bpw, IcmdpS°p∂
kabØpw S]SnIƒ FSp°Ww, ssIøn¬ FØn°p∂ kabØpw
kpXmcyamb coXnbn¬ sNtøWvSXmWv.
f. hmßp∂hcpsS D]IcW߃, ]WnBbp[߃, tcJmNn{X߃,
tcJIƒ F∂nhbv°v kwc£Ww ISO 9001AwKoImcap≈
ÿm]߃ sImSp°p∂XmWv.
hmßp∂h¿ ]cntim[ SØnbXns‚ ^ew icnbmtWm F∂v
ssIam‰Ønpaptº ]cntim[nt°WvSXmWv.
g. hn‰pIgn™Xnv tijw D]t`m‡mhnv. GsX¶nepw XcØn¬
{]iv߃ DsWvS¶n¬ Hcp icnbmb coXn DWvSv CØcw {]iv߃
tcnSmmbn. hmßp∂h¿°v XnI®pw Dd∏v D≈XmWv AhcpsS
XmXv]cy߃ F√m coXnbnepw AXv kwc£n°s∏´n´psWvS∂v Hcp
hyhkmbØn¬ n∂v as‰mcp hyhkmbØnte°v sImSp°p∂
Ahÿbn¬ ISO 9001anIhpImWn°pw.

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6. AwKoImcw e`n®n´p≈ ÿm]ßfpambn
CSs∏Sp∂Xns‚ KpW߃
AwKoImcw e`n®n´p≈ ÿm]ßfpambn CSs∏Sp∂
D]t`m‡m°ƒ°v D≈ sa®ßƒ.
1. tkhtam D¬]∂Øns‚tbm hniZmwi߃ sX‰n[cn°mØ
coXnbn¬ hy‡ambn D]t`m‡mhnv Adnbn°p∂Xmbncn°pw.
2. D]t`m‡m°ƒ°v GsX¶nepw XcØn¬ Bhiy߃
(AwKoIcn°s∏´) ÿm]߃°v ndth‰m≥ ]‰mØXmbn
Ds- ¶n¬, ]q¿ØoIcn°m≥ ]‰mØ hmKvZm߃ sImSp°pIbn√.
3. Hm¿UdpIfn¬ GsX¶nepw am‰ßƒ DsWvS¶n¬ CsX coXn
ApIcn°Ww. sImSp°p∂h¿ Hm¿U¿ Apkcn®v
D]t`m‡mhns‚ Iøn¬ n∂v X°Xmb kΩXw hmßp∂XmWv
sImSp°p∂Xnp aps∂ (DZm: tcJmNn{XßfpsS icnh°¬, kmºnƒ
icnh°¬)
4. D]t`m‡m°fpsS F√m km[ßfpw √ coXnbn¬
kq£n°p∂XmWv. CXn¬ _p≤n]camb kzØpIfpw Imcyßfpw
Dƒs∏Spw. (DZm-- drawing)
5. tPmen sNøp∂Xnmbn {]m]vXnbpw ss]pWyhpw D≈ BfpIsf
G¿s∏SpØp∂Xmbncn°pw.
6. D]t`m‡mhpambn CSs]Sptºmƒ, AXn¬ hy‡Xbpw
kpXmcyXbpw DWvSmIp∂XmWv. hn¬]Imcv sImSp°p∂
D]IcW߃ IrXyambn hcpØp∂XmWv. AfhpXq°ßfn¬ am‰w
hcmsX Ccn°m≥.

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7. D¬]∂hpw {]{Inbbpw ÿncoIcn°s∏´ncn°pw Hcp
Dt±in®ImcyØnv hnizkn®v D]tbmKn°m≥ X°Xmbncn°pw.
8. F√m XcØep≈ ]cntim[bpw/sSÃpIfpw km[߃
sImSp°p∂Xnp apºmbn sNøp∂XmWv.
9. GsX¶nepw XcØn¬ D]t`m‡mhnv ]cmXnIƒ DsWvS¶n¬
AXns X≈nIfb- atm`mhØn¬ FSp°msX B ]cmXnsb
kzoIcn®v AXnpkcn®v BXvam¿XvYambn apt∂m´v t]mhm≥
{ian°p∂XmWv.

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7. temIØn¬ ISO s‚ {]m[myw
Cu temIØn¬,
kzX{¥yamb BtKmfoIcWw F∂m¬
a. cmPym¥cØn¬ BfpIfpsS k©mcw.
b. kzX{¥yamb BibßfpsS AXn¿hcºpIƒ°v AXoXamb
tZim¥cßfn¬ t]m°pw hchpw.
c. kzX{¥yamb km[ßfpsS t]m°phchv.
d. kzX{¥yamb ]WanS]mSv.
e. kzX{¥yamb tkh߃ cmPy߃ XΩn¬ Sج.
ÿm]߃°v Htc Hcp ImcyØn¬ ]nSn®pn¬°m≥ ]‰p∂Xv
Fs¥∂m¬ D]t`m‡m°fmbo´v √ Hcp coXnbn¬ apt∂m´pt]mhpI
am{XamWv D]t`m‡m°fpsS Bhiy߃°pam‰ßƒ DWvSmhmpw
km[yXbpWvSv.
Hcp ÿm]Ønv tcntSWvS {]iv߃
a. Ct∏mƒ nehnep≈ aXvkckvYm]w
b. ]pXnXmbn hcp∂h aXvkckvYm]w
c. D]t`m‡m°ƒ (customer)
d. hn¬°p∂h¿ (supplier)
e. ]Ic°m¿ (substitute)
f. AptamZn°p∂h¿ (complementor)
BZysØ 5 Imcy߃ Michael Porter s‚ 5 Forces model BWv
F∂m¬ 6 asØ Andy Grove Intel ¬ D≈ hy‡n ]d™XmWv.

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nen¬°p∂ hy‡n BWv a’cm¿∞n ]pXnbXmbn hcp∂ BfpIƒ
Hcp ]pXnb Ip´nsb t]mse BWv aptº B hyhkmbßfn¬
S∂´p≈hsb Ipdn®v Nn¥n°mØh¿. [DZm Docomo mobile ,per second
bill ]
ÿm]Ønv `bs∏tSWvS thsd Hcp Imcyw Fs¥∂m¬
D]t`m‡mhnv hnesb Ipdn®pw aqeyØns Ipdn®pw ]ns∂
D]t`m‡mhv ΩfpsS {]{InbIsf kzbw sNøm≥ HcpºSp∂ Ahÿ.
n߃ Ct∏mƒ ]q¿Æambpw Hcp hn¬∏°mcs Xs∂
B{ibn®m¬ ,Ωƒ AhcpsS ImcpWyØnemIpw.
]IcØnp sh°p∂ [DZm Ib‰p]mb πmkv‰n° v] km[߃
(substitute) DsWvS¶n¬ ΩpsS km[ßfpsS BhiyIXIpdbpw.
D]t`m‡y AptamZkvYm]w (complementor) IqsS ÿm]w
ΩfpsS D¬∏∂Xns‚ IqsS B D¬∏∂hpw tN¿Øv
D]tbmKs∏SpØpw.
(DZm: Hcp {_Uv DWvSm°p∂ ÿm]w & Pmw DWvSm°p∂ ÿm]w.)
F√mXcØnep≈Xv IqSn tbmPn®v Hcp kΩ¿Zw GsXmcp
ÿm]ØnepWvSm°pw. CXn¬ D]t`m‡mhnp≈ GI KpWw
Fs¥∂m¬ tkh NnehpsImSp°p∂h¿°v AXv Db¿ØmXncn°mpw
amdp∂ kmlNcyØnpw ]ns∂ tkhØns‚ Db¿®bv°pw C∂sØ
temIØns‚ coXnbn¬ CsXmcp Anhmcyamb Xncn®p Hgp°mWv . CXv
√ coXnbn¬ ISO 9001 AwKoImcw e`n®n´p≈ ÿm]Ønvv
icnbmbn C°mcyØn¬ S]Sn FSp°mw. AXv √ coXnbn¬
hyhkmbØnv KpWw sNøpw.

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8. a‰p kmayap≈ Ãm≥tU¿UpIƒ
{Ia
º¿
Ãm≥tU¿
Uv
ap≥Øq°w {]tbmPw
1 ISO 9001 KqWta∑
kwhn[mw
Db¿∂ coXnbnep≈
D]t`m‡mhns‚ kwXr]vXn,
Ipd™™ ]cmXnIƒ
2 ISO 14001 ]cnÿnXn
n¿∆lW
kwhn[mw
s]mXphmb BfpIfpambpw,
D]t`m‡m°fpambpw Db¿∂
A[nImcnIfpambp≈ ]cnkvYnXn
{]ISwIpdn®p≈ hnizmkyX
3 ISO 22000
2005
`£ykpc£nX
Xz kwhn[mw
IqSpX¬ `£y kpc£nXXzw
¬Ip∂Xpw
4 ISO 27001 hnhckpc£
n¿∆lW
kwhn[mw
kpc£ kwhn[mw, hnizmk
tbmKyX, Ipdhmb Nnehv,
√KpWap≈ _nkn€ns‚
XpS¿®, tPmen°mcpsS IqSpX¬
Adnhv
5 NABH Bip]{XnIƒ°p
wtcmKnIfpsS
BtcmKytkh
ZmZm°ƒ°pw
D≈ tZiob
KpWnehmcam
Z
BtcmKyØns‚ kpc£bpw
aqeyØnpw {]m[myw ¬Ip∂p
XpS¿®bmbp≈ BtcmKyØns‚
A`nhr≤n°pw (tcmKnbpsS)

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WvUw
6 OHSAS
18001:
2007
tPmenÿeØp
≈
kpc£nXXzhpw
BtcmKy
kwc£Ww
tPmensNøp∂hcpsSA`nhr≤n°
mbn kpc£bmbp≈tPmenbpsS
S]Snƒ, Ipd™A]IS߃,
Ft∏mgpw
A]IS km≤yXsb tcnSmp≈
atm`mhw, Icm¿ Poh°m¿
°pw,AXnYnIƒ°pw
BtcmKy]camb
{]XnIqemhkvY Hgnhm°m≥.
7 SA8000 kmaqlnI
DØc
hmZnXzamZWv
Uw
A]IS߃ XSbpI, apdnhv, √
coXnbnep≈ BtcmKyw kpc£
Ch F√mw tPmen sNøp∂
ÿeØv Dd∏p hcpØpI,
apIfnep≈ BfpIfpw
sXmgnemfnIfpambp≈ √
_‘w. F√m sXmgnemfn Ivtja
nbaßfpw ]men°pI.
a‰p KpWta∑ kwhn[mw saUn°¬ D]IcW߃, hml
D¬]mZ taJe (ISO 13485, ISO/TS 16949)

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9. n¿∆lW kwhn[mØns‚ {]m[myw
amtPvsa‚v Kpcp Peter. F.Druker ]dbp∂Xv “Hcp km[mcW
C∂sØ apjyvv ap≥Xeapdbnse BfpIsf At]£n®p
tm°ptºmƒ Ignhv IpdhmWv", tjIvkv]nb¿ sbmWv DZmlcWambn
]dbp∂Xv. Adnhpw, n¿hlW kwhn[mhpw Hcp km[mcW apjyv
KpWw Xcp∂Xmbn amdn (apºv cmPm°≥am¿°v am{Xw
e`n®n´pWvSmbncp∂ kpJt`mK߃)
ISO 13485 F∂ Ãm≥tU¿Uv FSp°pIbmsW¶n¬
ss]bvkvta°¿, shv‰nte‰¿ t]msesØ D]IcW߃°p≈
Ãm≥tU¿UmWv. CXpt]mse Xs∂bmWv OHSAS 18001 CsXmcp
kpc£nXXz n¿∆lW kwhn[mw BWv. CXv apjycpsS
kpc£nXXzw Hcp Nn´bmb coXnbn¬ n¿∆ln°p∂p. ISO 22000
`£ykpc£bv°v {]m[myw sImSp°p∂p. Ct∏mgsØ°meØv.
`£Ww hmßp∂ D]t`m‡m°ƒ°p ImXemb Hcp hnjbw
`£rhnj_m[ BWv.
F√m amtPvsa‚v kwhn[mhpw PDCA {]{InbbmWv Apkcn°p∂Xv.
ta¬S]Sn
Act
How to
imporve next
time
Bkq{XWw
Plan
What do do?
How to do it?
]cntim[
------- -------- Check
Did this
happen
according
plan
S]Sn
Do what is
planned to do

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Ωƒ F¥p sNøvXmepw AXv ]≤Xn CtSWvSXmWv.
1. ]≤Xn Bkq{XWw
F¥p sNøWw?
Fßs sNøWw?
Fs¥ms° D]IcW߃ D]tbmKn°Ww?
Fs¥ms° sX‰pIƒ kw`hn°m≥ km≤yXbpWvSv AXv Fßns
XSbmw?
2. sNøpI
]≤Xn Apkcn®v aptºm´poßpI nb{¥nX kmlNcyØn¬
3. ]cntim[
F√m kmlNcyßfpw coXnIfpw Ωƒ ]≤Xnbn¬ ]d™n´p≈
t]mse BtWm F∂v ]cntim[n°pI.
4. {]hrØn
Fs¥¶nepw hyXnbmw DsWvS¶n¬ AXns XSbWw F∂n´v
apt∂m´p t]mhpI, hoWvSpw AXv XpScmXncn°m≥ {i≤n°pI AXns‚
DdhnSw IsWvSØp°pI. CXn¬ XpS¿®bmbn IWvSphcp∂Xv
sX‰pXncpج BWv. Fßs sX‰pIƒ DWvSmbn F∂v
IsWvSØpIbpw Ah Bh¿Øn°mXncn°p∂psh∂v Dd∏phcpØpIbpw
sNøpI. Hcp Bhiyw ]q¿ØoIcn°mXncn°pI ]ns∂ IWvSphcp∂
as‰mcp S]SnbmWv sX‰pIfpsS D¤hw XSbp∂ S]Sn F∂psh®m¬
sX‰v/]cmXn DWvSmhpw F∂p IsWvSØpIbpw km[yamb
t]mcmbvabpsS aqeImcWØn¬ S]Sn FSp°pIbpw sNøpI.

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Xmssg]dbp∂ ]dbp∂Imcyßfpw Bhiyap≈hbmWv.
a. XpS¿®bmbp≈ Bibhnnabw
b. tPmen Imcy£aam°m≥ X° {]m]vXnbp≈ BfpIƒ
c. tPmen°mcpsS Adnhv
d. hkvvXpXItfmmS vv_lpamw hnhctiJcØntmSp≈ B`napJyw
e. XpS¿®bmmb A`nhr≤n°mbn √ coXnbnep≈ ImgvN∏mSv.
CsX√mw hnNmcn® e£yw e`n°m≥ thWvSn kwhn[mßsf
(D]t`m‡mhns‚ kwXr]vXn, BtcmKyw, kpc£) klmbn°pw.
Npcp°Øn¬ Hcp ÿm]Ønv hr‡nsb B{ibn°msX, {]{Inbsb
B{ibn°m≥ {]m]vXcm°pw. AXns‚ XpS¿®bmbn X°Xmb
{]Xn^ew e`n°pw. ISO ¬ CXns D]t`m‡mhns‚ kwXr]vXnbpw,
XpS¿®bmb A`nhr≤n°pw kaqlØns √ coXnbn¬
sImWvSphcmpw, n¿∆lW kwhn[mØns B{ibn®vv apt∂dmpw
klmbn°pw

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10.ISO 9001 : 2008 IN A NUTSHELL (MALAYALAM)- Revision 0
(F´mWv ISO 9001 sâ k¯v ? AXv hmbn-¨-dn-bm³)
F§s n§-fpsS Øm]--¯nÂ
(a) XpSÀ¨XpSÀ¨XpSÀ¨XpSÀ¨----bmb A`nbmb A`nbmb A`nbmb A`n----hr²n Dfhr²n Dfhr²n Dfhr²n Df----hm¡mwhm¡mwhm¡mwhm¡mw
(b) D]D]D]D]----t`mt`mt`mt`m----àmàmàmàm----hnsâ kwXr]vXn Dd¸v hcphnsâ kwXr]vXn Dd¸v hcphnsâ kwXr]vXn Dd¸v hcphnsâ kwXr]vXn Dd¸v hcp----¯mw¯mw¯mw¯mw.
SL.No. ISO 9001
Clause
ISO 9001
Clause Title
efnefnefnefn----XXXX----ambambambamb nÀÆNnÀÆNnÀÆNnÀÆNwwww
1. 4.1 KpW-ta³am nÀÆ-
lW kwhn-[mw
(QMS)
n§-fpsS Øm]--¯nse tPmen-
Isf Hcp
Iq«w {]{In-b-I-fmbn nÀÆ-Nn-¡p-
I. Hmtcm {]{In-b-bp-tSbpw Imcy-
£-aX Af-¡p-¶-Xn-pÅ am-Z-
WvUs¯ Xn«-s¸-Sp-¯p-Ibpw
sN¿p-I. (DZm ka-b-¯nv
DÂ]¶w ÂIp-I)
2. 4.1 " taÂtm-«w, ]cn-tim-[-, ]cn-io-
ew, tcJ-I-fpsS GIo-I-cWw
F¶n-h-bpsS icn-bmb nb-
{´Ww apX-em-b-h, ]pdw tPmen-
IcmÀ ]Wn aosX ]men-¡p-I.
3. 4.2 {]am-W-§Ä¡m-bpÅ
n_-Ô-IÄ -
F´mWv n§-Ä sN¿pI F¶v
n§-fpsS {]am-W-§-fn ]d-bpI
4. 4.2
"
n§-fpsS tPmen-bpsS kwhn-[m--
¯n KpW-ta³am amÀ¤
nÀt±iw, enJn-X-amb
{]hÀ¯coXn-IÄ, tPmen nÀt±-
i-§Ä XpS-§nb {]am-W-§Ä
DWvSm-bn-cn-¡Ww
5. 4.2.3 {]am-W-§-fpsS
nb-{´Ww
A[n-Ir-X-cm AwKo-I-cn-¡-s¸«
{]am-W-§Ä am{Xta tPmen¡v
e`y-am-¡m-hq.
DZm :cq] IÂ]-, kq£vahnh-c-
Ww, {]hÀ¯ coXn-IÄ apX-em-
bh
(Design, Specification)

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6. 4.2.4 tcJ-I-fpsS
nb-{´Ww
X¡-Xmb tcJ-IÄ kq£n-¡p-¶-
Xn-eqsS KpW ta³am kwhn-[mw
n§Ä ]men-¡p-I-bm-sW¶v
kpXm-cy-ambn sXfn-bn-¡pI
7. 5.2 (Customer focus )
D]-t`m-àm-hnÂ
GIm-{KX sNep-¯pI
D]-t`màr kwXr]vXn Dd-¸p-h-cp-
¯p-¶-Xn-pÅ e£y-§Ä nÀ®-
bn-¡pI.
(DZm KpW ta³a-bpÅ DÂ]-¶-
§Ä,
icn-bmb ka-b-¯pÅ ssIamäw,
delivery
8. 5.3 KpW-ta·m bw KpW-ta³a DbÀ¯p-¶-Xn-pw D]-
t`m-àr-kw-Xr-]vXn¡pw th−n-
bpÅ FÃm Dt±-i-§fpw kwhn-
[m-hpw enJn-X-amb (Kp-W-ta³a)
b-¯n-eqsS hyà-am-¡pI
9. 5.4.1. (Objectives)
KpW-ta³am
e£y-§Ä
½psS {]hÀ¯ ne-hmcw
DbÀ¯p-¶-Xn-pÅ e£y-§Ä
nÀ®-bn-¡p-I.
(D-Zm : ]cm-Xn-IÄ Ipd-bv¡pI,
Objectives
{]k-à-amb FÃm hn`m-K-
§Ä¡pw ÂIpI
10. 5.4.1 KpW-ta³am
e£y-§Ä
{]hÀ¯ ne-hmcw DbÀ¯p-¶-
Xn-pÅ e£y-§Ä ka-b-]-cn[n
DÅ-h-bm-bn-cn-¡Ww
11. 5.4.2
KpW-ta·m
kwhn-[m--¯nsâ
Bkq-{XWw
4.1 se Bh-iy-I-X-Isf nd-th-äp-
¶-Xn-p-thWvSn n§-fpsS kwhn-
[m--s¯bpw KpW-ta³am hkvXp-
¡-tfbpw {]m]vXn-bp-Å-Xm¡p-I.
n§-fpsS kwhn-[m--¯n hcp-
¯p¶ ]£w apI-fn ]d-ªh
Dd-¸p-h-cp-¯-Ww. bYmÀ°
kwhn-[m--¯n An-b{´n-X-
ambn amä-§Ä hcp-¯cp-Xv.

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12. 5.5.1 D¯-c-hm-Zn-¯hpw
A[n-Im-chpw
Poh--¡m-cpsS A[n-Im-c-¯n-
sâbpw D¯-c-hm-Zn-¯-¯n-sâbpw
ASn-Øm--¯n F´mtWm
n§-fpsS Øm]--¯nse Hmtcm
Øm¯p n¶pw {]Xo-£n-¡p¶-
sX¶v nÀÆ-Nn-¡p-I.
13. 5.5.2 nÀÆ-lW {]Xn-n[n
(Management
Reresentative)
ISO 9001 KpW-ta³am nÀÆ-lW
kwhn-[mw S-¸n-em-¡p-¶-Xnpw
XpSÀ¶p sIm−p-t]m-Ip-¶-Xn-pw
thWvSn Imcy-hm-l-Is(internal
co-ordinator)snb-an-¡p-I.
14. 5.5.3 B´cnI
Bi-b-hnn-abw
Øm]--¯nsâ apI-fn n¶v
Xmtg¡pw Xmsg n¶v apI-fn-te-
¡p-apÅ
Bi-b-hn-n-abw S-¯p-I.
Øm]--¯nsâ e£y-{]m-]vXn-sb-
]än NÀ¨ sN¿pI
15. 5.6 nÀÆ-lW
]p :]cn-tim-[
{]Jym-]n¨ kwhn-[m--{]-Imcw
F§s n§-fpsS kwhn-[mw
{]hÀ¯n-¡p¶p F¶Xv ]cn-tim-
[n-¡p-I-þ-]p-tcm-K-Xn¡p
th−n-bpÅ Xocp-am--§Ä FSp-
¡pI. e£y-{]m]vXn Dd¸v hcp-
¯m-pÅ Xocp-am--§Ä ssIsIm-
ÅpI
16. 6. hn`h nÀÆ-lWw
(Resource
Management)
e£y-{]m]vXn Dd¸v hcp-¯m-pÅ
Xocp-am--§Ä ssIsIm-ÅpI.
tPmen¡v Bh-iy-amb hn`-h-§Ä
Xncn-¨-dn-bp-Ibpw Øm]n-¡p-Ibpw
sN¿pI (am-p-jnI hn`hw D]-I-
c-W-§Ä & aäpÅ kuI-cy-
§Ä).
17. 6.2.2 (Competence
awareness & training)
tbmKyX, Ah-
t_m-[w, ]cn-io-ew
hnZym-`ym-khpw Ignhp ]cn-io-
ehpw
( Education / Skill / Training
Experience ) Hmtcm tPmen¡pw
th− {]hÀ¯n ]cn-N-bhpw
nÀÆ-Nn-¡pI. tPmen¡v tbmPn¨
Bfp-Isf nb-an-¡pI

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18. 6.2.2 '' '' ( Skills)
{]mho-Wys¯ ASn-Øm--am-¡n-
bpÅ ]cn-io-e Bh-iy-IX Xncn-
¨-dn-bpI, X¡-Xmb ]cn-io-ew
ÂIp-I. ]cn-io-e¯nsâ ^e-
{]m]vXn hne-bn-cp-¯p-Ibpw sN¿p-
I.
19. 6.3 A´ÀL-S Bh-iy-amb sI«n-S-§Ä, tPmen-
Ø-ew, KXm-KX kwhn-[m-w,
Bib hnn-abw XpS-§nb kuI-
cy-§Ä ÂIp-Ibpw Ah icn-
bmb hn[-¯n ne-nÀ¯p-
Ibpw sN¿p-I.
20. 6.4 tPmen sN¿m-pÅ
kml-Ncyw
tPmen icn-bmbn sN¿p-¶-Xnp
th−n
sanitation, amen-y- apà kml-
Ncyw, shfn-¨w, hmbp, BÀ{ZX
nb-{´Ww kpc£ apX-em-bh
Dd¸v hcp-¯pI
21. 7.1 ]²Xn cq]o-I-c-Whpw
DÂ]¶ nÀÆ-N-hpw
kq£va hnh-c-§Ä, nÀ½mW
coXn-Ifpw ]cn-tim-[m coXn-Ifpw
nÀÆ-Nn-¡pI. Ah-bv¡mbn
kq£n-t¡− tcJ-I-fpsS amXrI
nÀÆ-Nn-¡p-I.
22. 7.2 D]-t`màr
Bh-iy-IX
D]-t`m-àm-hnsâ Bhiyw a-Ên-
em-¡pI "km-[y-a-Ãm¯ HmÀU-dp-
IÄ kzoI-cn-¡-cpXv "
23. 7.3 cq]-IÂ]
nb-{´Ww
]²Xn cq]o-I-cWw, Ah-tem-Iw,
hne-bn-cp-¯Â Ønco-I-cWw
24. 7.4 hm§n¡Â
(Purchasing)
tbmPn¨ Supplier tbpw Sub
Contractor tbpw Xnc-sª-Sp-¡p-
I, A-h-cpsS {]I-S-s¯ hne-bn-
cp-¯pI

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25. 7.5.1 DÂ]m-Z
nb-{´Ww
kwhn-[m--¯n ]d-ªXv
]dª {]Imcw sN¿p-I, tPmen
sN¿p-¶-tXm-sSm¸w {]-am-W-§-fpw
]n´p-S-cpI
26. 7.5.2 {]{In-b-bpsS
Ønco-I-cWw
nb-{´W hnt[-b-amb Ah-Ø-
bn {]tXyI {]{In-b-IÄ (F-fp-
¸-¯n ^e-§Ä hne-bn-cp-¯m³
]äm-¯-h) sN¿pI
27. 7.5.3 AS-bm-fhpw
Dd-hnS¯nsâ
hnh-chpw
FÃm-änpw Hcp Ømhpw FÃmw
AXnsâ Øm-¯p-ambncn¡Ww.
Ah-Øbpw, Dd-hnShpw sXfn-bn-
¡m-³ , _m¨v ¼À CSpI
(traceability)
28. 7.5.3
""
Jigs & fixturse epw Templates
epw ma-I-cWw icn-bmbn AS-bm-
f-s¸-Sp-¯n-bn-cn-¡Ww. SmKv,
te_-Â, t_mÀUv F¶n-h-bpsS
klm-b-¯m ]cn-tim-[m Ah-
Ø-bpsS hnhcw (Tests status)
ImWn-¡pI
29. 7.5.4 D]-t`m-àm-hnsâ
DS-a-Ø-X-bn-epÅ
hkvXp
tkh hkvXp-¡fS¡w D]-t`m-
àm-hnv kz´-amb hkvXp-¡sf
(eg : D]-I-c-W-§Ä Packing
material te_-ep-IÄ) ]cn-tim-
[n¨v {i²-tbmsS ssIImcyw
sN¿pI, tcJ-IÄ kq£n-¡p-I.
yq-X-IÄ DsWvS¦n DS³
Ahsc Adn-bn-¡p-I.
30. 7.5.5 DÂ]-¶-¯nsâ
]cn-c-£Ww
icn-bmb coXn-bn-epÅ ssIIm-
cyhpw kq£n¸pw Dd-¸p-h-cp-¯m-
¯-]£w t]mcm-bva-IÄ D−m-
Ipw. AXv hcmsX tm¡pI
31. 7.6 nco-£-W-¯npw
n§-fpsS D]-I-c-W-§Ä kXy-
amb Afhv ]d-bp-¶pt−m ? icn-

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Af-sh-Sp-¸n-p-apÅ
D]-I-cW nb-{´Ww
bmb D]-I-c-W-§-fpsS Xnc-sª-
Sp¸pw (calibration) H-¯p-tm¡n
icn-sh-¡-epw, D]-I-c-W-§-fpsS
calibration status AS-bm-f-s¸-Sp-
¯pI
32. 8.2.1 D]-t`màr kwXr]vXn ½-sf-¸än D]-t`m-àmhv Nn´n-¡p-
¶Xv / hnNm-cn-¡p-¶-sX-´mWv ?
D]-t`m-àm¡Ä kwXr-]vX-cmtWm
? D]-t`m-àm-hnsâ A`n-{]mbw
{i²n-¡p-I. Fs´ms¡ amä-§-
fmWv D]-t`m-àm-hn-m-hiyw
F¶v Xncn-¨-dn-bp-I, hni-I-ew
sN¿p-I- -jvS-s¸« Order-sâ
ImcWw IWvSp-]n-Sn-¡pI
33. 8.2.2 B´-cnI ]cn-tim-[ {]{In-b-IÄ ]n´p-S-cp-Ibpw
eIvjy§Ä
ssIh-cn-¡p-Ibpw sN¿p-¶pt−m?
]cn-tim-[m dnt¸mÀ«n t]mcm-
bva-IÄ tcJ-s¸-Sp-¯pI (Audit
report), ]n¶oSv Ah ]cn-tim-[n-
¡pI. hyXn-bm--§Ä Xncp-¯p-I.
34. 8.2.3 {]{In-b-bpsS
nco-£-Whpw
Af-sh-Sp¸pw
Xocp-am-n¨ ^e-§Ä In«p-¶-Xn-p-
th−n n§-fpsS kq£va {]{In-
b-Isf nco-£n-¡p-Ibpw nb-{´n-
¡p-Ibpw sN¿p-I. ^e-§Ä icn-
b-Ãm¯ kµÀ`-¯n ]ptcm-K-Xn-
¡p-th−n S-]-Sn-IÄ FSp-¡p-I.
CXnv 4.1 Â ]dª am-Z-WvU-
§Ä D]-tbm-Kn-¡pI
35. 8.2.4 DÂ]-¶-¯nsâ
nco-£-Whpw
Af-sh-Sp¸pw
hkvXp / D¸¶w kzoIm-cy-
amtWm ?
( n§-fpsS hnhc {]Imcw AsÃ-
¦n D]-t`m-àm-hp-ambn AwKo-I-
cn¨ {]Imcw ) KpW-ta³am
]²Xn {]Imcw icn-bm-tWm

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F¶p ]cn-tim-[n-¡p-Ibpw tcJ-
s¸-Sp-¯p-Ibpw sN¿p-I. ASp¯
L«-¯n-te¡p t]mIm³ Akzo-
Im-cy-amb D¸-¶s¯ Ap-h-Zn-
¡-cp-Xv.
36. 8.2.4 " FÃm hyh-Ø-Ifpw
(Specification) n-d-th-änbXn-p-
tijw am{Xta D¸¶w /
tkhw hn]-Wn-bn-se-¯n-¡mhq
37. 8.2.4
.
" D¸¶w / tkh¯nsâ kzoIm-
cyX A[n-Im-c-apÅ
(Authorised)hyàn-IÄ am{Xta
]cn-tim-[n-¡p-Ibpw apt¼m«v
Ap-h-Zn-¡p-Ibpw sN¿m³
]mSpÅq
38. 8.3 Akzo-Im-cy-amb
D¸-¶-§-fpsS
nb-{´-Ww.
kzoI-cn-¡m³ ]äm¯ D¸-
¶s¯ a) Cf-thmSp IqSn kzoI-cn-
¡pI b) thsd Bh-iy-§Ä¡v
Xncn-¨p-hn-SpI c) c−mw ]Wn
sNbvXv tsc-bm-¡pI d) Scrap
sN¿pI. F¶n-h-bn Hcp Xc-
¯n ssIImcyw sN¿pI Ah-
bpsS tcJ-IÄ kq£n-¡p-I.
39. 8.4 hnh-cW§fpsS hni-
I-ew
F{X ¶mbn (A-sæn F{X
tami-ambn) n§Ä
{]hÀ¯n¡p¶p. ? n§-fpsS
{]I-S-s¯ Af-¡pI? (timely
delivery, DÂ]m-Z--£-aX, D]-
t`mà ]cmXn apX-em-b-h).
Supplier sâbpw Sub contractor
sâbpw {]I-S-s¯ nco-£n-¡p-
I, yq-X-IÄ a-Ên-em-¡p-I.
Ahsb ]ptcm-K-Xn-¡p-th−n D]-
tbm-Kn-¡p-I.

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40. 8.5 ]ptcm-KXn Nn«-bmb hni-I-e--¯n-eq-sSbpw
S-]-Sn-I-fn-eq-sSbpw n§-fpsS
{]hÀ¯ ne-hmcw
(Performance) DbÀ¯p-I. ]ptcm-
KXn ka-b-_-Ôn-X-am-bn-cn-¡Ww.
(continual improvement projects)
41. 8.5.2 sXäp-I-fpsS
BhÀ¯w
XS-bp¶ S]Sn
F§s sXäp-IÄ / ]cm-Xn-IÄ
DWvSmbn F¶v Is−-¯p-Ibpw
Ah BhÀ¯n-¡m-Xn-cn-¡p-¶p-
sh¶v Dd-¸p-h-cp-¯p-Ibpw sN¿p-
I. kw`-hn¨ yqXbpsS aqe-Im-
cW¯n S-]Sn FSp-¡p-I.
Ah-bpsS BhÀ¯w XS-bpI
( DZm D]-t`m-àm-hnsâ ]cm-Xn-
IÄ )
42. 8.5.3 sXäp-I-fpsS DÛhw
XS-bp¶ S]Sn
F§-s-sbms¡ sXäv / ]cmXn
DWvSmhmw
F¶p IsWvS¯p-Ibpw km[y-
amb Akzo-Im-cy-X-bpsS aqe-Im-c-
W-¯n S-]Sn FSp-¡p-Ibpw
sN¿pI