Cultivating Culture In Your Organization
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You deliver exceptional experiences to your audience, but have you given the same consideration to your team? Vendini’s Chief People Officer, Susan Hollingshead shares strategies for how to invest in your people and culture to positively impact your business by increasing engagement, reducing employee turnover, saving money and creating a better working environment. Cultivating Culture In Your Organization by Susan Hollingshead
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Cultivating Culture In Your Organization
- 1. CULTIVATING CULTURE IN YOUR ORGANIZATION SUSAN HOLLINGSHEAD
- 2. PRESENTER Chief People Officer, Vendini SUSAN HOLLINGSHEAD • Manages HR Organizational Development, Payroll, Benefits, Facilities and Risk Management • Prior to Vendini, spent 20 years finding solutions to social and environmental issues for companies large and smallVENDINI STAFF
- 3. noun 1. Organization culture is the personality of an organization. It defines the environment in which employees and others work within that organization. 2. It is a set of shared beliefs about what is expected, valued and rewarded. ORGANIZATION CULTURE: or·gan·i·za·tion cul·ture ˌ
- 4. It ALWAYS exists. MYTH Culture Exists if it is deliberate. FALSE
- 5. ENGAGEMENT AND CULTURE ARE OFTEN CONFUSED
- 6. CULTURE IS • Work environment • Organization mission • Organization values • Ethics, expectations, and goals
- 7. An effective culture is critical to their success It’s not so important It’s a luxury and not really necessary to succeed EXPLICIT CULTURE MANAGEMENT = 111% GROWTH HEADS OF BUSINESS BELIEVE 1% 15% 84%
- 10. CULTURE FIT
- 12. A SENSE OF SAFETY AND WELL BEING
- 15. DOES ONE SIZE FIT ALL?
- 16. CENTRALIZED DECENTRALIZED HIERARCHY DECISIONS TEAM BASED DECISIONS INDIVIDUAL CONTRIBUTORS COLLABORATION OPEN OFFICE SPACE PERSONAL SPACE INFORMAL STYLE FORMAL STYLE SHORT-TERM REVENUE LONG-TERM VISION vs vs vs vs vs vs USING CULTURE TO BE SOMETHING YOU’RE NOT IS A NON-STARTER
- 17. SO…
- 18. ARE THE FOLLOWING: TRUE? FALSE? • Common purpose • Cultural fit • Nice people are better • Loves job is better • Safety and well-being • No micro-managers • Empowerment
- 20. LOVE THEIR JOBS
- 21. TABITHA HUDLER MerleFest & Walker Center at Wilkes Community College LAUREN PERL Michigan Union Ticket Office SHEILA SILVERSTEIN Harvester Performance Center
- 23. THE TEAM
- 26. WHAT ABOUT YOU?
- 28. THANK YOU SUSAN HOLLINGSHEAD | SHOLLINGSHEAD@VENDINI.COM
Notes de l'éditeur
- Defining. The way we think of culture and organization. Personality. Shared Beliefs. Myth: Culture Exists if it is deliberate. False: It ALWAYS exists. DOUBLE-DOWN ON CULTURE OTHERWISE CULTURE DOUBLE-DOWNS ON YOU.
- Engagement is what people feel, “I love my job” Culture is what people believe, “Vendini is committed to excellence” Engagement survey: appreciated for the work I do - therefore I love my job. 5 questions for survey: Engagement data o changes frequently, influenced by many factors o should be measured frequently (quarterly or monthly) o surveys can typically utilize Likert scale methodology and retain good results • Culture data o changes slowly, influenced by limited number of factors o should be measured less frequently (1-2 times per year) o Culture surveys must be structured to avoid important biases for accurate results
- Mission: What we believe in / main focus Values: How we implement the mission, how we work Ethics, expectations & goals: Fair dealings
- 84% of the heads of businesses believe that an effective culture is critical to their success Only 15% believe it’s not so important Only 1% think is a luxury and not really necessary to succeed Organizations that made more explicit culture management efforts averaged 111% revenue growth over three years
- “Shared values, goals and attitudes are the things that truly define culture. Pictured here are group of young volunteers shipping off for their first assignment in Thailand. While it’s pretty clear that they all came from different backgrounds, they were all drawn to serving in the Peace Corps because of their shared beliefs. Its those shared values of service and a desire to help humanity that define the culture of the Peace Corps.
- Colleen Barrett Southwest Airline
- tops kegs and ping-pong tables
- tops kegs and ping-pong tables
- “We all recognize Rosie the riveter, of course. It first, she was created as a symbol to rally American women into join the war effort by taking on 19 million jobs left vacant by men who had enlisted in the military. After the war, however, the meaning of this image evolved into something even greater. Rosie became a symbol for the empowerment of women, and a testament to the impact empowerment itself can have on society. The deployment of 19 million women as new workers into the American workforce changed—and elevated—our culture forever.”
- It’s liberal vs. conservative.
- Audience votes Think about your organization. How many of you agree that there needs to be a common purpose? How many of you agree that the employee needs to be a culture fit?
- ”Pictured here is L.A. Philharmonic Orchestra with their Music Director Gustavo Dudamel. Some of you know may know him as being the inspiration for the main character on the TV series “Mozart in the Jungle”. In real life, the passion and enthusiasm Dudamel brought with him to the LA Phil has helped to elevate the orchestra to new heights.”
- BRING TO THE STAGE HOW THEY BUILT CULTURE IN THEIR ORGANIZATIONS
- Audience participation