oral communication

1. COMMUNICATION
BARRIERS
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2. WHAT IS COMMUNICATION ?
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3. • COMMMUNICATION IS THE ART OF TRANSMITTING
KNOWLEDGE, IDEAS, INFORMATIO & THOUGHTS FROM
ONE PERSON TO ANOTHER.
THE TRANSFER SHOULD BE SUCH THAT THE RECIEVER
UNDERSTANDS THE MEANING AND THE INTENT OF THE
MESSAGE AND GIVE PROPER FEEDBACK
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4. IDENTIFYING BARRIERS
• Communication is
about overcoming
barriers
• State all barriers that
you can think of that
impact on our day-
to-day
communication
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5. Common Barriers to Effective Communication:
 The use of jargon. Over-complicated, unfamiliar and/or technical terms.
 Emotional barriers and taboo. Some people may find it difficult to
express their emotions and some topics may be completely 'off-limits' or
taboo.
 Lack of attention, interest, distractions, or irrelevance to the receiver.
 Differences in perception and viewpoint.
 Physical disabilities such as hearing problems or speech difficulties.
 Language differences and the difficulty in understanding unfamiliar
accents.
 Expectation and prejudice which may lead to false assumptions or
stereotyping. People often hear what they expect to hear rather than
what is actually said and jump to incorrect conclusions.
 Cultural differences. The norms of social interaction vary
greatly in different cultures, as do the way in which emotions
are expressed. For example, the concept of personal space
varies between cultures and between different social
settings.
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6. CLASSIFICATION OF BARRIERS
PHYSICAL BARRIERS
SEMANTIC AND LANGUAGE BARRIERS
SOCIO-PSYCHOLOGICAL BARRIERS
ORGANIZATIONAL BARRIERS
CROSS-CULTURAL BARRIERS
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7. PHYSICAL BARRIERS
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8. Faulty Organizational Structure
• Large working area, closed office doors,
separate areas for people of different
status. It forbids team member from
effective interaction with each other.
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9. Noise/ Sensation
• Physical noise (outside disturbance)
• Psychological noise (inattentiveness)
• Written noise (bad handwriting/typing)
• Visual noise (late arrival of employees)
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10. Time and Distance
• Improper Time
• Defects in Medium of communication
• Network Facilities and Mechanical
Breakdowns
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11. Information Overload
• Piling up of tasks due to
improper time management.
• Work overload
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12. SEMANTIC & LANGUAGE
BARRIERS
Those who speak do not know
Those who know do not speak
- Random Japanese Guy
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13. SEMANTICS
• What do you mean by SEMANTICS?
• Why is SEMANTICS required?
• When does SEMANTIC BARRIER arises?
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14. SIMILAR SOUNDING WORDS
These words are known as Homophones
Pronunciation
Spelling
Meaning
Examples:
• pale/pail
• buy/bye/by
• rain/reign
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15. WORDS HAVE MULTIPLE MEANING
These Words are also known as homonyms
Spelling
Pronunciation
Meaning
Examples
• Close the window before the bee gets too close
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16. DENOTATIONS AND CONNOTATIONS
• Denotation: The literal meaning of a word
• Connotations: The emotions and associations
connected to a word
• Favorable Connotation: 'honest', 'noble', 'sincere’
• Unfavorable Connotation: 'cowardly', 'slow', 'incompetent‘
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17. LANGUAGE BARRIERS
• Different Languages
• No Clarity in Speech
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18. LANGUAGE BARRIERS
• Using Jargons
• Not being specific
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19. SOCIO-PSYCHOLOGICAL
BARRIERS
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20. WhatisPsychologicalbarrier?
Psychological barriers
can be described as the
cause of misleading
communication because
of human psychology
problems.
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21. Psychologicalbarriers
• Attitude and
opinions:
• Emotions
• Self-Control
• Status difference
• In attention
• Closed mind
• Fields of experience
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22. Othersinclude:
• Premature evaluation
• Distrust
• Poor retention
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23. CROSS-CULTURAL BARRIERS
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25. Different Cross Cultural Barrier
• Language
• Values
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26. Different Cross Cultural Barrier
• Social Relation
• Concept of time
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27. Different Cross Cultural Barrier
• Concept of space
• Gestures
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28. ORGANIZATIONAL
BARRIERS
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29. Organizational barriers
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Loss or distortion of messages as they pass from one level to
another
Filtering of information according to one’s
understanding/interpretation
Messages are not read completely or not understood
correctly
Deliberate withholding of information from peers perceived
as rivals

30. Overcoming Communication
Barriers
Individual Skills
Active listening
Select the appropriate channel for the message
Make a special effort to understand each other's
perspective
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32. Ways To Overcome Barriers to
Communication-
• For Physical Barriers-
Appropriate Seating Arrangement
Ensure Visibility & Audibility
Environmental Comfort
Minimise Visual/Oral Distractions
For Semantic Barriers-
Use of Simple Language
Symbols & Charts
Active Listening/ Constructive feedback 32

33. Contd..
• For Socio-Psychological Barriers-
Calling Attention & Motivation
Assistance & Sympathy
For Cross Cultural Barriers-
Understanding of Traditions & Customs
Information of all Sides of Culture
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34. Contd..
•For Organizational Barriers-
Simple Organizational Structure
Avoiding Information Overload
Flexibility in Meeting Targets
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