Amadeus Basic Training Manual

Amadeus Qatar W.L .L - 1 - Amadeus Reservation & Ticketing
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SIGN IN / SIGN OUT
To sign in to Amadeus, you use a unique code or sign. Your sign is created for you by your local security
administrator who can grant attributes to your sign that control the functions you are allowed to use and
the level of security you are permitted to have.
The security administrator may also set your sign so that you have to enter a password when you sign in.
in this case, after entering your password, you sign in with your sign and a duty code. The duty code is
part of the security structure in Amadeus.
Two type of sign modes use in Amadeus are:
1. Sign in to production mode JI
2. Sign in to training mode JJ
Sign-in in to first available area, enter JI2345XY/GS
Explanation:
JI Sign in transaction code
2345XY Agent sign
/GS Slash followed by the duty code
Duty codes in Amadeus are:
AS Agent sell (travel agents only) PR Programmer
CE Customer engineer RC Space control
GS General sales agent SU Supervisor
PD Pre/post departure agent TR TTY reject agent
For each terminal there are six work areas. When agents share a terminal, each agent can work
independently in a different area. When only one agent uses a terminal, that Agent can use all six work
areas. The areas are identified as A, B, C, D, E, and F.
Options to Sign-In in Production - JI
Sign-in entry to the first available area: JI 0000AA / GS
Sign-in to work area A : JI A 0000AA / GS
Sign-in to multiple areas: JI A/B/D/F0000AA / GS
Sign-in to all work area: JI * 0000AA / GS
Sign-in with password JI 0000AA/GS – amadeus1
Display the status of work areas: JD
Re-display the Sign-in message: JB
Options to Sign-in Practice Training
Sign-in to Practice Training: JJ0000AA / GS
If you have a PNR displayed in a particular area, the system displays the message PNR Present – please
finish or ignore. You must ignore or end transacts the PNR before you can sign out.
The Amadeus system scans all signed-in terminals at 120-minute intervals. If you have not performed a
transaction on your terminal within the last 120 minutes, the terminal is automatically signed out.

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Options to Sign-out – JO
Sign-out of the current active area: JO
Sign-out of the specific area: JO B
Sign-out of multiple work areas, with the same agent: JOA/C/F
Sign-out of all work areas: JO *
Move between Areas:
When you sign in to more than one area, you can move from one to another by entering JM Followed by
the work area you want to Move to. For example: JMB
If you want to move to another area where more than one agent is signed in to the same Terminal, enter
JM and the last two letters of your sign. For example: JMXY
Options to Move the work areas – JM / JX
Sign in to another work area: JX C
Move to a specific work area: JM B
Move to a work area by agent Sign: JM AA
Suspend a work area temporarily: JS

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To display Status of the work areas of Sign-In, Enter: JD
System Response:
ABB244343 DOHQR2900 PSEUDO CITY:AGY
AREA TM MOD SG/DT.LG TIME QCAT ACT.Q STATUS NAME
A-IN PRD AA/SU.EN 24 30 SIGNED
B-OUT 10 TRN AA/SU.EN 24 SIGNED ALI/S MR
C NOT SIGNED
D NOT SIGNED
E NOT SIGNED
F NOT SIGNED
Explanation
ABB244343 Terminal number
DOHQR2900 Office id
AGY Pseudo city code as a travel agency
TM Time since last transaction in this area
MOD Mode- PRD for production, or TRN for practice training
SG Last two characters of agent sign
DT Duty code
LG Language code
TIME System time display (24:24hr clock)(12:12hr clock)
QCAT Queue category used for agent sign sortation
ACT Active queue
Q Active category
Status Status of PNR (creates, display, modify)
Name Name of the first passenger entered in the PNR. (This may be
Different from the first passenger name displayed in the PNR)

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OFFICE PROFILE - PV
Every Amadeus terminal is associated to an office id. The office id is structured as follows:
DOHQR2900
Explanation:
DOH City or airport code for terminal location
QR Corporate code for airline, travel agency, hotel, car, etc…
2 Corporate qualifier code as travel agency
0 - System user airlines 6 - Tour provider
1 - Participating airlines 7 - Surface provider
2,3- Travel agencies 8 - Other provider
4 - Hotel provider 9 - Wholesaler
5 - Car provider
900 Office number
The office profile is the security record which controls many functional features at office level. An office
profile record is attached to each existing office id. Many transactions check the office Profile for security
reasons. To display your own office profile, enter: PV
To display the office profile for another office, enter:
PV / DOHQR2120 (Office Id) or PV / 65209896 (IATA Number)
“ANC” field of the office profile indicates the office has CIP`s to issue tickets as net
Remittance.

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Exercise
Note: Verify that you are not signed to any area
1) How do you Sign- in production Area B/D and F?
2) How do you Move to Area D?
3) Display Your Work status, which area is in first place?
4) Write down your office ID (Training Room).
5) What is your Terminal Address (Training Room)?
6) Which duty code are you working with?
7) How do you re-display the daily Sign-in message?
8) Describe the different components of an office Identification (DOHQR2900).

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9) What is the Telephone Number for office DOHQR2120?
10) How do you Sign-in Practice Training in the first available area?
11)How do you Sign-Out From current work area?
12) How do you Sign-in production for all the areas?
13) How do you Sing-out from Area E?
14) How do you Sing-out from all area in one entry?

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Answers & Suggested Entries
1) JIB/D/Fnnnnaa/SU (nnnn = Numeric, aa= Alphabets)
2) JMD
3) JD – Area B is first place
4) PV – DOHQR2900
5) JD (ABB........... or 58…….)
6) JD (SU =Supervisor or GS=General Sales Agent)
7) JB
8) City Code + Corporate Code + Corporate Qualifier + Office Number
9) PV/DOHQR2120 (PHO =Field of the Profile)
10)JJ nnnnaa / SU (nnnn = 4 Numeric , aa= 2 Alphabets) JJ0001AA/SU
11) JO
12)JI* nnnnaa/SU (nnnn = 4 Numeric, aa= 2 Alphabets) JI*0001AA/SU
13) JOE
14) JO*

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AMADEUS HELP
Online help contains a detailed description of all the entries that can be used in the Amadeus central
system. Online help is intended to provide you with the most up to-date support in the use of The
Amadeus central system. The information it contains is immediately updated as soon as functional
enhancement is made to the system. You can display help Information any time, even before you sign in
to the system, by entering: HELP or HE
You can also access help in the following ways:
- By Subject index
- By Transaction code
- By Quick path
The main subject index provides quick paths to various subjects. For example, the fares subject Contains
over 20 pages dealing with various aspects of fares. To access the index for the "Fares” Subject, enter:
HE FARES
The index provides a list of all the pages contained in that subject, and how to get to each page. For
Example, to go to the introduction Page, enter: GP INT
You can display help on every transaction code used in the Amadeus system. To request help for A
Transaction, enter: HE (transaction code)
For example: HE FQD
To access help pages, you have a choice of quick path entries, which all begin with: HE
You can find some of these quick paths listed in the main help index, or in the alphabetical index, or within
a page. For example the quick Paths that can be used to access help on ticketing are:
HE TICKETING
HE TICKET
HE TIC
If you make a mistake in an entry, the system displays an error message. If this happens, you can Display
online help for the transaction Code that you entered incorrectly by entering: HE/
If your error involves a multiple element entry, Amadeus displays the help page for the first Transaction
code used in the Entry. The information in a help page usually begins with an example of the basic entry
you can use for that application.
A table of contents follows which lists the sections in the page and indicates how to display them.
For example, to move to the section starting on line 106, enter: MS106
Options for Help Pages – HE
Help on Help : HE HE
Help index by letter: HE A
Help on a specific transaction: HE NM
Help on a specific topic: HE PNR NAME
Step-by-step instruction for common tasks: HE STEPS
Help on the last transaction entered: HE/
List of updates to online help: HE UPDATES

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AMADEUS INFORMATION SYSTEM - AIS
AIS is a central source of reference information available to all Amadeus users. Some parts of AIS are
updated by Amadeus, others by External providers.
You can display AIS pages at any time, even when you are not signed into Amadeus. If you are working in
Amadeus, you can display AIS and then return to your previous activity.
You can move to the page you want to display by using special short commands called quick paths. For
example, to access the Qatar Airways page enters: GG AIR QR
To display main index of AIS topic enter: GG AIS
Options to Display Amadeus Information Pages
Display main topic list: GG AIS
Airline in Amadeus: Access Level: GG PCAL ACC
Airline in Amadeus: Function Levels: GG PCAL FUN
List of carriers with origin country: GG PCAL AIR
Amadeus functions supported by a specific airline: GG PCA LH
List of airline having their own AIS pages: GG AIR AIS
Information provided by a specific airline: GG AIR QR
Airline's city information: GG AIR LH NYC
Information about Amadeus Cars: GG CAR
Information on a specific car company: GG CAR ZI
Information about Amadeus Hotels: GG HTL
Information on a specific hotel chain: GG HTL SI
Product announcements in Amadeus: GG NEWS
Weather forecast for a specific city: GG WEA JNB
Information on specific Airport: GG APT CDG
Information on a specific country: GG COU QA
Information from a specific Amadeus ACO: GG AMA QA
Information on Amadeus Input & Output codes: GG CODE

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Exercise
1) What is the category, the subject and the page in following transaction:
GGAIREKBAGS?
2) On the day of your departure, can you leave your suitcase at the airport for a few
hours and go to Nice (NCE) city by bus?
3) What is the weather like in Tokyo (TYO) for this week?
4) What is the entry to find out Participating carrier in Amadeus, for example
Gulf Air (GF)?
5) What is the entry to find out Amadeus Qatar (QA) AIS pages?
6) How do you find out Country 2-letters ISO codes?

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1) GG - Transaction Code
AIR - Category
EK – Subject
BAGS – Page
2) GGAPTNCE
GP4 for check the Facilities
GP5 for check Surface Transportation
3) GGWEATYO
4) GGPCAGF
5) GGAMAQA
6) DC Country Name or GGCOUA (A= First Letter of country Name)

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ENCODING AND DECODING
Amadeus uses codes to represent locations, companies, and equipment in the entries you use in
Amadeus and the displays that are Returned to you .Therefore you need to be able to interpret the Codes
you see and use.
The encode and decode transactions allow you to:
1- Display the code for a full name that you enter
2- Display the full name for a code that you enter
3- In some cases, display a full list of codes
You can encode and decode:
Locations (Countries, Cities, States)
Companies (Airlines, Cars, Hotels, Rail)
Equipment (Cars, Aircraft)
To Encode an IATA Name: DAN (IATA Name)
Examples: DAN London
DAN Heathrow
To Decode an IATA Code: DAC (IATA Code)
Examples: DAC LON
DAC LHR
With 'DAN' (but not 'DAC') you can restrict the display by:
1- Country code or country / state code.
2- Location type, as defined in the legend on DAN displays (A:ARPT B:BUS C:CITY, Etc)
Options to Find Encode and Decode
Encode for Location: DAN RIYADH
Encode/Decode a country: DC QATAR
Encode/Decode a state: DNS WASHINGTON
Encode/Decode an airline: DNA EMIRATES
Encode/Decode an aircraft: DNE 747
Encode/Decode a Hotel: DNH MARRIOTT
Encode/Decode a car company: DNC AVIS
Decode City/Airport from three letters code: DAC LAX
List all Airports for City: DB NYC
Decode an airline 2 letter code: DNA GF
Decode an airline number: DNA 072
List the states for a country: DNS US

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CONVERSION
You can add, multiply, subtract, and divide, as follows:
To Do This Symbol Example
Add ; DF120;25
Subtract - DF30-20
Multiply * DF30*3
Divide / DF20/2
You can calculate the base fare, total fare, or sales tax by adding a percentage to the base fare, or
subtracting a percentage from the total. For both adding and subtracting, the entry is the same: DF370P10
You can use the DD transaction as:
A calendar: To display days of the week, dates, and the number of days between different dates.
A clock: To display the time at different locations, time differences, and elapsed Flight times.
To display the day of the week for a specific date in the current year, enter, for example: DD31DEC
System response:
MON31DEC07
To display the day of the week for a specific date in another year, specify the year, enter: DD 02FEB 05
System response:
WED02FEB05
To display the system date, enter: DD
System response:
System Time is 0946/0946A on THU15MAR07
You can display the following times:
1- The current time for anywhere in the world
2- The time difference between any two locations
3- The time in one city relative to another
4- The elapsed flying time between two cities

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Current time in another city and difference between that city and your own, enter: DD LON
Time in another city compared to a specified time to another city, enter: DDLON1800/NYC
To display the elapsed flying time between two cities, enter for example: DDPAR1335/LAX1720
Explanation:
DD Transaction code
PAR Code for city of departure
1335 Departure time
/ Separator
LAX Code for city of arrival
1720 Arrival time
To display the date for a specific city, enter, for example: DD SYD
System response:
SYD Time Is 2049/ 849P on FRI16MAR07
SYD is 10HRS 00MIN Later
To display a date a specified number of days after a given date, enter, for example: DD25JAN/30
System response:
SAT24FEB07
To display a date a specified number of days before a given date, enter, for example: DD25FEB/- 30
System response:
FRI26JAN07
You can combine the last two entry types to calculate a series of dates before and/or after the Specified
date. For example, enter: DD18FEB/-7/7/30
System response:
SUN11FEB06/SUN25NOV06/TUE20MAR06
To display the number of days between two dates, enter, for example: DD14JUL/25DEC
System response:
164
Options
Calculate Percentage: DF 950 P 10
Calculate time Difference between two Cities: DD PAR/NYC
Time for Specific City: DD SYD
Compare Two Cities Time: DDNYC1800/LON
Number of Days after Date: DD12DEC/27
Number of Days before Date: DD12DEC/-14
Day of the week for the Date: DD25DEC

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Exercise
1) How many cities in the World are called London?
2) How many cities in the world are having an airport called London?
3) How many Airports in London (LON) city?
4) Display all cities having an airport and called Paris in the USA?
5) If you want to go to Washington DC in the US, which code are you going to use to
request a flight availability display?
6) If you want to go to Antibes, in which airport do you need to land?
7) What is the local currency code for South Africa?
8) What is the name of the state SK in Canada?
9) What is the name and the country of origin of airline B2?

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1) DAN LONDON and DAN LONDON/S ( Total 8)
2) DAN LONDON/A (Total 2)
3) DAC LON (Total 6)
4) DAN PARIS/US
5) DAN WASHINGTON (WAS =City Code)
6) DAN ANTIBES Than DAN ANTIBES/S (Nice is Closet Airport)
7) DC SOUTH AFRICA (ZAR is South Africa Rand)
8) DNS CASK (2Letter Country Code & 2 Letter State Code)
9) DNAB2 ( Belavia) Than GGPCALAIRB (Belarus is Country)

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Exercise
1) If Fare of QAR 950.00 includes a 10% tax, what is the base fare amount?
2) On which day of the week falls your Birthday this year?
3) Your customer is flying on Dcember15TH
. You need to issue the ticket at least 10
days in advance and fare allows a maximum stay of 45 days. Before which date do
you need to issue the ticket and book the Return flight?
4) When it is 18h00 in Tokyo (TYO), what time is it in Miami (MIA), what is the time
difference between both cities?
5) If you rent a car in the US, the maximum speed authorized on a motorway is 55 Miles
an hour. How many kilometers an hour is this?
6) In France, in May, the Temperature is around 20 degrees Celsius. To how many
Fahrenheit does this corresponds?

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1) DF 950 P 10
2) DD ddmmm (dd = 2 Numeric Date, mmm=3 Alphabets of Month)
3) DD15DEC/-10/45
4) DDTYO1800/MIA
5) DKMK55
6) DKCF20

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AMADEUS AIR
Amadeus Air provides airline Schedule and availability information for flight that have seats available for
sale. Availability and schedule displays contain flights for airlines that have a sales agreement with
Amadeus.
Airlines can have the following access levels with Amadeus:
/ Amadeus access: both Amadeus access update and Amadeus access sell.
: Amadeus Access Update: provides real-time schedule updates and, when Numeric
Availability' is supported, last Availability from Amadeus principal displays.
. Amadeus Access Sell: fully secured sale (HK) for each seat.
* Direct Access: real-time link to airline system to display accurate availability
(Blank) Standard Access: flight availability and schedules updated weekly. Message sent to
Airline at end of transaction.

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AVAILABILITY:
An Amadeus availability display shows all flights with at least one seat available for sale or Waitlist, for all
airlines which have sales agreement with Amadeus. Based on the transaction code and parameters you
use to request the display.
SCHEDULE:
An Amadeus schedule display shows all flights operated by all airlines who submit schedule Information to
Amadeus, for airlines that have a sales agreement with Amadeus, availability status codes are shown for
each class of service, regardless of whether seats are Available, availability Status codes are shown for
each class of service, regardless of whether seats are available. The schedule display also shown flown
flights availability and schedule displays include flights up To 361days in the future (less for some airlines)
And up to 3 days in the past are stored in the system. Flights in the past are shown in an availability
display without availability status Codes.
Transaction code for a neutral availability (AN) or neutral schedule (SN) display. To request A different
type of display, replace AN or SN with any of the following:
AA or SA For A display by arrival time
AD or SD For A display by departure time
AE or SE For A display by elapsed travel time
BY NEUTRAL DISPLAY:
A neutral display (AN or SN) shows flights departing up to one hour before the departure time you specify.
If you do not specify A time, the display includes flights departing up to one hour before The current time
(for the current date) or flights departing from 0000 (midnight) on The day of departure (for a future date).
BY DEPARTURE TIME DISPLAY:
A display by departure time (AD or SD) shows flights in order of departure and starts with flights departing
up to one hour before the time you specify. If you do not specify a time, the display starts with flights
departing up to one hour before the current time (for the current date) or flights departing from 0000 (mid
night) on the day of departure (for a future date).
BY ARRIVAL TIME DISPLAY:
A display by arrival time (AA or SA) shows flights in order of arrival and starts with flights arriving up To
one hour before the time you specify. If you do not specify a time, the display starts with flights arriving up
one hour before the current time (for the current date) or flights arriving from 0000 (Mid night) on the day of
arrival (for a future date).
BY ELAPSED TRAVEL TIME DISPLAY:
A display by elapsed travel time (AE or SE) shows flights in the order determined by the following
calculation: the actual elapsed flight Time (including stopover and connecting time) plus the time between
the departure time you specify and the actual departure time of the flight. For example: Assuming you
specify a departure time of 1600, the following table shows the order in which four flights would appear on
the availability or schedule display.

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! Flight ! Elapsed ! Elapsed time ! Display !
! Departs ! Flight time ! From 1600 ! Order !
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! 1630 ! 5hrs 45min ! 6hrs 15min ! Second !
! 1700 ! 5hrs ! 6hrs ! First !
! 1800 ! 4hrs 30min ! 6hrs 30min ! Third !
! 1900 ! 4hrs ! 7hrs ! Fourth !
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The order of flights described below applies to all types of availability and schedule display for European
Union regulations except USA.
1. Non-stop flights, by departure time (earliest to latest)
2. Direct flights, by elapsed flight time (shortest to longest)
3. Flights with an equipment change en route and connections by elapsed flight time
Two and three segment connections, online connections, and interline connections are not sorted.
European Union regulations apply in most Amadeus market except the US ACO.
OPTIONS:
To request an availability or schedule display
For One-way routing, enter for example: AN 11JUL DOHDXB
SN 11JUL DOHDXB
For Specific Time, Enter for Example: AN 11JUL DOHDXB 0900
SN 11JUL DOHDXB 0900
For Specific Carrier, Enter for Example AN 11JUL DOHDXB / A QR
SN 11JUL DOHDXB / A QR
For Specific Class, Enter for Example: AN 11JUL DOHDXB / C F
SN 11JUL DOHDXB / C F
For Specific Cabin, Enter for Example: AN 11JUL DOHDXB / K F
SN 11JUL DOHDXB / K F
For Specific Transit point (Via), Enter for Example: AN 11JUL DOHDXB / X AUH
SN 11JUL DOHDXB / X AUH
One or more than one option combination, Enter for Example:
AN 11JUL DOHDXB 0900/ X AUH / A GF / C F
SN 11JUL DOHDXB 0900/ X AUH / A GF / C F

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Direct Access
Direct access provides you with direct access to the reservation systems of major airlines. Using standard
Amadeus entries, you can obtain current information on availability of seats through a real Time link
between Amadeus and the airline. By accessing the airline's reservation system directly, you can see the
last seat available on a flight, without the airline rejecting the booking after end transaction. Flights can be
sold even if they are on request, or show a waitlist status on other types of Amadeus display. You can see
up to maximum of 26 classes of service in a direct access display. All Amadeus users can directly access
the inventory systems of the Airlines that have a direct access agreement with Amadeus. Link between
Amadeus and the airline inventory system for 3-minutes only. When you know that the airline has a direct
access agreement with Amadeus, enter the number 1 Followed by the two-letter airline code.
You can only use the availability-by-departure time (AD) Transaction code. Enter, for example:
1EKAD12SEPDOHDXB
or
Display Amadeus availability and apply change entry for specific line number of airline required. For
example EK846 on line number 4 of Amadeus Display Screen, Enter: ACL4
System Response:
21 EK842 F9 Y9 B9 Q9 K9 DOH DXB 0940 0940 0 777
V9 T9 H9 S9
22 EK844 F9 Y9 B9 Q9 K9 DOH DXB 1300 1300 0 777
V9 T9 H9 S9
Direct Access Availability Starts with Line 21
Scrolling entries are used to request additional displays within the same period of availability or schedule
display.
MD or MB Moves To A Subsequent Screen
MU or MT Moves To A Preceding Screen
MD Move Down
MB Move Bottom
MU Move Up
MT Move Top
MN Moves Next Day
MY Moves Previous Day
MPAN Redisplay Last Availability cleared Screen
MPSN Redisplay Last Schedule Cleared Screen
Modifications to a current display can be made by entering the transaction code for change – AC
(availability change) or SC (schedule change) combined with the new information for the area to be
modified. Multiple changes can be combined in a single transaction,
If they are entered in the following sequence:
Date Period AC 15JUN or SC 15JUN
Only Origin City AC MUC or SC MUC
Only Destination City AC //MIL or SC//MIL
City Pair AC MUCMIL or SC MUCMIL
Specific Carrier AC /AEK or SC /AEK
After 2 Days AC 2 or SC 2
Before 3 Days AC -3 or SC -3

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TIMETABLE
Timetable displays can be requested using the following transaction codes:
TA By Arrival Time Order
TD By Departure Time Order
TE By Elapsed Time Order
TN By Neutral Order
Options:
Weekly timetable TNDOHCAS
Weekly timetable from specific date TN01JULDOHCAS
Weekly timetable for specific carrier TNDOHCAS/AQR
FLIGHT INFORMATION:
FLIFO is flight information stored and displayed in Amadeus. It provides the most up-to-date planned and
operational information about a particular flight both before and after departure. The information available
in FLIFO is provided to Amadeus by the airline.
Flight information is available for airlines that have a sales agreement with Amadeus. If you request FLIFO
for a flight operated by another Airline, the system displays an error message telling you that flight
information is not available.
You can display FLIFO by specifying the flight number, or with short-cut entries from the PNR, Availability,
or Schedule displays. This entry is used to display the latest known operational details of the flight.
To request flight information for a specific flight today, enter, for example: DO QR620
For a specific date, enter for example: DO QR620/12JUL
Options:
From availability / schedule displayed: DO2
From PNR segment: DO2
By Flight Information DOBA124/12JAN

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EXERCISE
1) What are the two main differences between an availability display and a schedule
display?
2) What is the entry to display all Non-participating carriers between Chicago (CHI) and
Detroit (DTT) on December 12th
?
3) The flights in Amadeus display are always ranked in a specific order For European
Union Display. What is it?
4) How long does it take before you loose the link with an airline's own system after
having requested a Direct Access display?
5) Where can you find information about the frequency of flights for a given city pair?
6) Give the Amadeus short-cut entry to perform the following requests:
(a) Change AN display to request GF flights only.
(b) Change AN display to request Return Flight 3 Days later
7) Where can we find information about the type of meal served by Class of service?
8) Do you see last-seat availability on the display shown below? Where? Which other
screen would you look at to find out the access levels supported by GF?
1 GF 531 F7 A7 J7 C7 Y7 H7 K7 / DOH BAH 0900 0940 0.320 0:40
M7 L7 Q7 V7 X7

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1) In a Schedule display you find fully booked flight and classes you can also find
Airline with no sales agreement with Amadeus if you specify option/AXX (XX= airline
code) or /AYY in the end of your entry.
2) SN12DECCHIDTT/AYY
3) To comply with
Non-Stop Flights
Direct Flights
Connections Flights
4) 3 Minutes (Airline inventory allow protocol to protocol link)
5) In a Time Table Display (TN)
6) (a) AC/AGF
(b) ACR3
7) In a flight information Display (DO)
8) Yes, There is a “/ ” before the departure city.
The other Screen get the information about the GF level of access is (GGPCAGF)

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PASSENGER NAME RECORD (PNR)
A passenger name record (PNR) contains the details of a passenger's reservation, and other information
related to passenger’s trip. Each PNR consists of a collection of information items called elements. A PNR
can contain a maximum of 999 elements but it must contain the following five mandatory elements:
- Name element a passenger name
- Itinerary element a booking for a flight or other service
- Contact element a telephone number, or contact information for the person making
the booking
- Ticketing element an indication of the arrangements for issuing a ticket for the Booking
- Received from element The Name of the person who has mad the booking
After you have entered the five mandatory elements, you can use an end transaction entry to file the
record in The Amadeus central system. When a PNR is filed in the system, it is assigned a six- character
code called a record locator which you can use to retrieve The PNR
NAME:
The Name Entry Is Used:
- To Insert Names for Individual Passengers into A PNR during Creation
- To Add Individual Name Elements for a Group
At least one name element is mandatory for the creation of a PNR and to end transaction on a retrieved
PNR.
1 - Single Passenger
To enter a name element for a single passenger, you enter the transaction code NM followed by followed
by the passenger's surname, a slash, and the given name or initial. You can also add a title, preceded by a
space. NM1ALNASSAR/JAFFER MR
Response:
1. ALNASSAR/JAFFER MR
Note: The surname must contain a minimum of two characters and can contain up to 59
Characters. The system uses the passenger type codes for fare pricing and to create OSI or SSR
elements that identify the status of certain passengers.
In general, you can enter only one type code per passenger. The exceptions are the infant and id codes,
which you can combine with other type codes. You enter the passenger type code between parentheses
immediately after the first name or title.

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Here is an Example Entry: NM1JONES/TOM(YTH)
The passenger type code YTH indicates that the passenger is a youth.
For child passengers between the ages of 2 and 11, you must use the type code CHD. When you enter
CHD, the system generates an OSI element to inform the airline that the passenger is a child and is to be
treated accordingly, enter, For example: NM1ALEMADI/YASIN(CHD)
Response:
1. ALEMADI/YASIN(CHD)
2 OSI YY 1CHD
Multiple Passengers with Same Surname:
If several passengers with the same surname are travelling together, then you only need to enter the
surname once. This is useful for Family parties, etc.
Enter NM followed by the number of passengers sharing the surname, followed by a slash and the given
name and title of each Passenger, with each passenger separated by a slash.
For example, enter: NM3ALNASSAR/JAFFER MR/MARIYUM MRS/NOORA MISS
Response:
1.ALNASSAR/JAFFER MR 2.ALNASSAR/MARIYUM MRS 3.ALNASSAR/NOORA MISS
Multiple Passengers with Different Surnames:
Multiple surnames, with the individual passenger name for each, can be entered in a single entry. The
transaction code NM is required only at the beginning of the entry or we can enter multiple surnames with
using; in the end of every title.
Entry: NM1ALSAAD/BADER MR1ALNASSAR/JAFFER MR
or
NM1ALSAAD/BADER MR;NM1ALNASSAR/JAFFER MR
Response:
1.ALNASSAR/JAFFER MR 2.ALSAAD/BADER MR

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Passenger with Infant:
There is a special passenger type code (INF) for infants travelling with an adult passenger.
This type code is exceptional as it is entered with the accompanying adult passenger.
1- Infant with Same Family Name:
Entry: NM1ALEMADI/NOORA MRS(INF/ NASREEN/16)
Response:
1.ALEMADI/NOORA MRS(INF/NASREEN/16)
3 SSR INFT EK NN1 ALEMADI/NASREEN 16MTHS/S2
2- Infant with Different Family Name:
Entry: NM1ALEMADI/NOORA MRS(INFALNASSAR/NASREEN/16)
Response:
1.ALEMADI/NOORA MRS(INFALNASSAR/NASREEN/16)
3 SSR INFT EK NN1 ALNASSAR/NASREEN 16MTHS/S2
Options:
Single Passenger: NM1ALKULAIFI/ALI MR
Multi Passengers, same surname: NM2ALKULAIFI/ALI MR/NORA MRS
Multi Passengers, different Surname: NM1ALKULAIFI/ALIMR;NM1ALKULAIFI/NORSMRS
Child Passenger: NM1ALKULAIFI/JAFFER MR (CHD)
Infant, same surname as Adult: NM1ALKULAIFI /NORA MRS (INF/NASIR/10)
Infant, different surname as Adult: NM1ALKULAIFI/NORAMRS (INFALNAIMI/NASIR/10)
SELL:
An itinerary element can be a flight, hotel, car or ground transportation element. Each individual itinerary
element is called segment. A PNR can contain up to99 itinerary elements in the PNR, the itinerary element
follows the Name, and is number consecutively.
- Direct sell (long entry)
- Sell from availability (short entry)
Each time you make a sell entry, the system displays the response as an element in the PNR with the
appropriate action code for the Airline’s sales agreement with Amadeus.
When you know all the details for a specific flight, you can book a seat using a long sell entry. A long sell
entry is also called a direct sell entry. The long sell entry does not refer to an availability or
schedule.SSQR001B10DECDOHLHR4 or SSQR001B10DECDOHLHRNN4

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Explanation:
SS Segment Sell Transaction Code
QR001 Airline Code and Flight Number
B Class of Service
10DEC Departure Date
DOHLHR Origin and Destination Airport Codes
4 or NN4 Number of Seats Requested
When you have availability or schedule display on your screen, you can make a short Sell segment entry
directly from the display.
The availability display below illustrates the short sell Entry:
** AMADEUS AVAILABILITY - AN ** LHR HEATHROW.GB 98 SU 12DEC 0000
** ** IC/HI/CP ** ** GR8 RATES AT SELECTED LONDON HOTELS **
** ** ALL RATES IN GBP*PER ROOM/PER NIGHT ** >GGHTL6CNEWS
1 QR 005 F6 A5 J9 D9 I0 Y9 B9 /DOH LHR 3 1150 1640 0/332 7:50
L9 Q9 K9 T9 V9 W9 H0
2 QR 001 F9 A9 J9 D9 I0 Y9 B9 /DOH LHR 3 1300 1750 0/332 7:50
L9 Q9 K9 T9 V9 W0 H0
To sell one F class seat for QR001, Enter: SS1F2
Explanation:
SS Segment Sell Transaction Code
1 Number of Seats
F Class of Service
2 Availability or Schedule Line Number
Here are some examples of entries you can make when you want to book connecting flight in a different
class of service:
1- Book 3 seats in M class on the first segment and C class on the second segment, both segments on
line 4 of availability display, Enter: SS3MC4
2- Book 3 seats in M class on the first segment, C class on the second segment and F class for third
segment, all segments on line 4 of an availability Display, Enter: SS3MCF4

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CONTACT - AP
A PNR must include a contact element (to indicate where passengers can be contacted) before you make
an end of transaction during PNR creation or after PNR retrieval. Every passenger in the PNR must be
covered by a contact element. A PNR can contain a maximum Of 127 contact elements & the contact
element consists of the transaction code AP, followed by 1-90 characters of free-flow text. For example,
enter: AP DOH 4667579 – H
Explanation:
AP Contact Transaction Code
DOH City code of the Telephone Number
4667579 Telephone Number
-H Dash, followed by the telephone location indicator
In addition to telephone contact elements, you can enter e-mail contact elements.
For e-mail: APE- abc@abc.com
TICKET ARRANGEMENT:
A ticketing arrangement element, also referred to as a TK element must be included in the PNR to indicate
the status of the ticket Issuance for all passengers in the PNR. The ticket arrangement element must be
present in a newly created or retrieved PNR before end of transaction is accepted by the system. The
maximum number of active ticketing arrangement elements for each PNR is 127.
Basic entry for ticket arrangement: TKOK
Where TK is transaction code for ticket arrangement
OK Tickets have been issued (no queue placement)
TL Ticket time limit is used to request ticket issuance on a specific date and time, and
In your office or in another location. Automatic queue placement to queue 8, Category C1.
XL This identifier enables the itinerary to be automatically cancelled when the date
entered in the TK Element is reached. THE system automatically cancels the Itinerary (XI)
and ends transaction (ET). The cancellation takes place at local date and time.

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RECEIVED FROM:
The received from (RF) element indicates who has instructed you to make or update a reservation. The RF
Element is mandatory. After you create or modify a PNR, you cannot file the PNR unless an RF element is
Present. The RF element only appears in the PNR during the current session and is recorded in PNR
history when the PNR is filed at the end of transaction.
The basic received from entry consists of the transaction code RF followed by the name of the responsible
person. You can enter the name in any format. The RF element can contain a maximum of 69 characters,
including spaces.
Basic Entry for Received From: RF MR ALNASSAR
Explanation:
RF Received from transaction code
MR ALNASSAR Free flow text
END TRANSACTION:
When you have entered the five mandatory elements to create a PNR, you must end transaction to the
record in the system. To file and close the PNR, enter: ET
System Response:
END OF TRANSACTION COMPLETE - (6- Character Record Locator)
To end transaction and redisplay the PNR on your screen, enter: ER
With one entry you can end transaction and change advice codes in the PNR. This entry changes advice
codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements.
Elements that contain the codes NO, UN, and UC are transferred to the history section of the PNR. In
addition, associated elements, such as the FA or FB element, are updated or removed from the PNR as
appropriate. Enter: ETK
With one entry you can end transaction and change advice codes, and redisplay the PNR. This entry
changes advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements.
Elements that contain the codes NO, UN, And UC are transferred to the history section of the PNR. In
addition, associated Elements, such as the FA or FB element, are updated or removed From the PNR as
appropriate. Enter: ERK
Note:
Please cancel all ‘’HX’’ segments from the Amadeus PNR. If failed to remove
‘’HX’’ segments from the PNR, airline may raised ADM’S to travel agency.

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IGNORE:
The ignore entry disregards all entries made during the current PNR session. During PNR creation, the
ignore entry removes any record of the PNR from the system. Any entries that are on the screen remain
until the screen is cleared. Basic Entry : IG
System Response:
-IGNORED- For a newly created PNR
-IGNORED-ABC123 For a retrieved PNR
When you want to ignore current updates to an existing PNR and have the PNR redisplay on your screen
in its original form without any modification, enter: IR
CANCELING
PNR elements are divided in to three categories:
- Name Elements
- Flight Segments
- Other
You make the cancel entry (XE) to move single or multiple active elements from the face of a PNR to PNR
history. When you cancel an itinerary element, a message is sent to the vendor(Air Line, Car, Hotel, etc.).
To cancel Element on line 2 , enter: XE 2
You make the cancel itinerary entry (XI) to cancel all active itinerary elements of the PNR: XI
You cancel Seat request element on the line 6: SX6
RETRIEVAL
The retrieve PNR transaction is used to retrieve and display an active PNR or to redisplay a PNR during
the current session.
A travel agency can retrieve:
- All PNRS for which the agency or another office defined by security has responsibility
- Containing PTAS that it created
- That other offices in the same chain created
Retrieving A PNR by Record Locator:
All agents can retrieve PNRS for which they are responsible, or for which an EOS agreement is in place,
by entering: RTW4RQL4
Explanation:
RT Transaction Code
W4RQL4 Record Locator

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This entry is limited to the office with responsibility for the PNR. For an exact search, enter the full name.
For example: RT/SMITH/J
Explanation:
RT Transaction Code
/SMITH/J Slash followed by name or group name
Retrieve PNR For Partial Name or Alphabet, Enter: RT/S
Explanation:
RT Transaction code
/S Slash followed by partial name or alphabet
Retrieving A PNR from A Name List:
To display a PNR from a list displayed by another retrieval entry, enter: RT2 (2 Is the Reference Number)
To redisplay the list before or after modifying the displayed PNR, enter: RT0
Retrieving A PNR by Flight Number & Name:
To Display a PNR by Flight Number and Name, Enter: RTQR001/23DEC-ALNASSAR
Explanation:
RT Retriever transaction code
QR001 Flight number
/23DEC Slash followed by date
-ALNASSAR Dash followed by passenger name
Retrieving a PNR by Flight:
The PNRS that have been created for a specific flight on a specified date. Only the PNRS that you are
allowed to retrieve individually appear in the list. To list all PNRS for A flight on a Specific date, enter the
date after the flight number. For example: LM/BA902/10JUN/LHRFRA
Explanation:
LM Transaction Code
/BA902 Slash followed by the airline code and flight number
/10JUN Slash followed by the date
LHRFRA Origin and Destination Airport codes
Retrieving A PNR from A Search by Flight Display:
You can retrieve A PNR from A search by flight display using the transaction code LM followed by the line
number for the PNR in the Display, for example: LM002
To redisplay the search by flight display, enter: LM0

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STEPS TO CREATE A PNR
Following are the steps to create a PNR.
1-Display the Availability (AN/AD/AA/AE):
System Response:
AN15JUNDOHDXB
** AMADEUS AVAILABILITY - AN ** DXB DUBAI.AE 130 FR 15JUN 0000
1 QR 102 F9 P9 A5 Y9 B9 L9 M9 /DOH DXB 1 0050 0255 E0/320 1:05
Q9 K9 H9 V9 T9 W9
2 EK 848 F4 A4 J4 C4 Y4 W4 M4 DOH DXB 1 0345 0545 E0/332 1:00
B4 K4 Q4 H4 L4 T4 V4
3 QR 100 F9 P9 A0 Y9 B9 L9 M9 /DOH DXB 1 0755 1000 E0/320 1:05
Q9 K9 H9 V9
4 EK 842 F4 A4 J4 C4 Y4 W4 M4 DOH DXB 1 0945 1145 E0/332 1:00
B4 K4 Q4 H4 L4 T4 V4
2-Sell the Air Segment/Segments (SS):
Sell the Air segment / segments from the availability display, For Example:
Sell ‘’3’’ seats on ‘’EK848’’ (Line Number 2 of availability display) in ‘’V’’ class.
Entry: SS3V2
System Response:
RP/DOH1A0980/
1 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M
NON SMOKING FLIGHT LEG
SEE RTSVC
3-Enter the Name / Names (NM):
Single Name: NM1ALNASSAR/KHALIFA MR
Same Family Name for 2 Passengers: NM2ALNASSAR/KHALIFA MR/MARIAM MRS
Child Name: NM1ALNASSAR/THAMER MR(CHD)
Infant Family Name as Adult: NM1ALNASSAR/MARIAM MRS(INF/NOORA/05)
Infant Family Name different from Adult: NM1ALNASSAR/MARIAM MRS(INFSHEIKHA/NOORA/05)
System Response:
RP/DOH1A0980/
1.ALNASSAR/THAMER MR(CHD)
2.ALNASSAR/MARIAM MRS(INF/NOORA/05) 3.ALNASSAR/KHALIFA MR
SEE RTSVC
5 SSR INFT EK NN1 ALNASSAR/NOORA 05MTHS/S4/P2
6 OSI YY 1CHD/P1

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4-Enter the Contact details (AP / APE):
Telephone contact of passenger: AP DOH 4667579 B C/O ZAFAR
Travel Agency Contact: AP (Press ENTER key)
E-mail contact: APE-abc@abc.com
System Response:
RP/DOH1A0980/
SEE RTSVC
5 AP DOH 4667579 B C/O ZAFAR
6 APE ABC@ABC.COM
8 OSI YY 1CHD/P1
5-Ticket Arrangement (TK):
Ticket arrangement, No Time Limit: TKOK
Ticket arrangement, With Time Limit: TK TL10JUN/1200
System Response:
RP/DOH1A0980/
SEE RTSVC
6 APE ABC@ABC.COM
7 TK OK05FEB/DOH1A0980
9 OSI YY 1CHD/P1
6-Received From (RF):
Received from (contact person’s name): RF KHALIFA
System Response:
RP/DOH1A0980/
RF KHALIFA
6 APE ABC@ABC.COM
9 OSI YY 1CHD/P1

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7-End Transaction (ET/ER):
End Transaction to save changes: ET
End Transaction to save changes and redisplay PNR: ER
System Response:
--- RLR ---
RP/DOH1A0980/DOH1A0980 AA/SU 5FEB07/0832Z ZAEYOT
DOH1A0980/0001AA/5FEB07
4 EK 848 V 15JUN 5 DOHDXB HK3 0345 0545 15JUN E EK/
6 APE ABC@ABC.COM
8 SSR INFT EK HN1 ALNASSAR/NOORA 05MTHS/S4/P2
9 OSI YY 1CHD/P1

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OTHER SERVICE INFORMATION
An OSI (other service information) element contains special information regarding a passenger or
passengers in the PNR that is sent to the airlines that appear in the itinerary. An OSI element is not a
service request and does not require confirmation from the airline.
The mandatory items in an OSI entry are the transaction code OS and the two-letter code of the airline to
which the information is to be sent. If the OSI element is for all airlines in the itinerary enter YY as A
common code.
The entry can contain a maximum of 68 characters. A PNR can contain a maximum of 127 OSI elements.
Basic Entry: OS QR VIP COMPANY PRESIDENT
Explanation:
OS Transaction code
QR Specified airline specified for the OSI message
VIP COMPANY PRESIDENT OSI text
SPECIAL SERVICE REQUEST
An SSR (special service request) is an application to an airline to provide a particular facility for A
Passenger or passengers. A special service request is made using an SR entry, which generates an SSR
element in the PNR and a request message to the airline or airlines Concerned. A PNR can contain a
maximum of 127 active SSR elements.
To Create SSR elements for all flight segments in an Amadeus PNR, you enter SR followed by a four-
character service code. For example request for vegetarian meal, enter: SRVGML
For IATA-Meal Codes Enter: HE MEAL CODE
SSR FOR FOID(Form Of Identification)
To create an SSR for a FOID as a passport number, enter SR FOID QR HK1-PP1234567/P1
Help page for FOID entry: HE FOID
SSR FOR PASSPORT / IDENTITY CARD INFORMATION(AIPS)
To create an SSR for passport / identity Card information(AIPS)
SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P1
Help page for AIPS entry: HE DOCS

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FREQUENT FLYER:
Many airlines offer frequent flyer programs to passengers who travel often on their airline.
These programs vary from airline to airline, each offering special features to their frequent flyers. Each
frequent flyer is assigned an individual identification number. Some airlines maintain a database with
frequent flyer records in Amadeus containing the following information:
1- Passenger Family Name and Given Name or Initial
2- Frequent Flyer Identification Number
3- Frequent Flyer Priority Number.
To display the table of airlines that have agreements, enter: VFFD
You can use transactions for frequent flyer passengers:
To display the name of a passenger as it is stored in the frequent flyer database of an airline, Enter: FFD
To create a name element and enter a frequent flyer SSR FQTV element for mileage accrual, enter: FFA
If the name element for the frequent flyer has already been entered in the PNR and you only want to enter
the SSRFQTV element for mileage accrual, enter: FFN
Creating a Frequent Flyer SSR Element Only:
FFN (Airline Code)-(Frequent Flyer Account Number)
This entry creates an SSR FQTV for a name element that is already in the PNR. When there is more than
one name element in the PNR, passenger association is mandatory in the entry. FFNQR-123456789/P1
Explanation:
FFN Transaction Code
QR Airline code
-123456789 Dash followed by the frequent flyer number
/P1 Slash followed by passenger name element number
Manual entry: SRFQTVQR-QR123456789/P1

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ADVANCE SEAT REQUEST
An advance seating request is an application to an airline to reserve specific seating at booking time for a
passenger or passengers. Advance seating request entries can only be made for flight segments with one
of the following status codes -- HK, RR, KK, TK, LK, SS. A PNR can contain a maximum of 127 seating
SSR elements.
Basic Seat Request - Non-smoking:
To make a basic request for a non-smoking seat, enter: ST
Basic Seat Request – Smoking:
To make a basic request for a smoking seat, enter: ST/S
To specify a preferred part of the aircraft, add one or more of the following area codes
W Window
A Aisle
B Bulkhead
To request smoking window, enter: ST/S/W
To request specific seat number, enter: ST/R/12A
Seat Map Display:
The display seat map entry shows the layout of the aircraft cabin for a particular flight and class. This is
used to facilitate advance seating requests.
Seat Map for PNR Flight Segment:
To display seat map for segment 8, enter: SM8
Explanation:
SM Transaction Code
8 Flight Segment Number

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OPEN FLIGHT SEGMENTS
Enter an open segment, instead of booking an air segment, when you do not know all the details of a
passenger’s flight plans but you still want to complete, price and ticket the itinerary. In the open segment,
you can specify the departure and arrival cities. If the departure date is specified, it will be printed on the
ticket. Flight number is required for open segment. Entry: SOBAC25NOVLHRJFK
Explanation:
SO Transaction Code
BA Airline Code
C Class of Service
25NOV Departure date (optional). Departure date is mandatory if it is the first segment to be
ticketed.
LHR Departure City
JFK Arrival City
ARRIVAL UNKNOWN - ARNK
An arrival unknown segment is an information segment you enter in the PNR to maintain segment
continuity. Arrival unknown means that the method of transportation from the destination of one segment
to the origin of the next segment is not known or the arrival city
Of the previous segment does not match the departure city of the next segment in the itinerary, or the
arrival is by unspecified transport, Entry: SIARNK
If you know the arrival date, you can add this to your entry. SIARNK16MAY
Explanation:
SI Transaction Code
ARNK Arrival Not Known Indicator
16MAY Arrival Date (Optional)
RECONFIRMING BOOKING
You can reconfirm a segment that was originally booked in Amadeus. You can only use this entry for
segments with confirmed status codes. Enter, for example: Entry: 3/RR
Explanation:
3/ Segment Number, Followed By Slash
RR Status Code for Reconfirmed Segment
Note : Please Check Line Number before Reconfirm Segment

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PRINTING
To print currently displayed PNR or 1st screen on local printer press print screen button on your key board
or press CTRL + P . To print an existing PNR on default printer, enter the print transaction code WR
followed by either an A (All) or S (Screen).
- WRA Prints the entire PNR
- WRS Prints the first screen of the PNR
The Retrieval Entry: WRA/RT (Entire Currently Displayed PNR - Whole PNR)
WRS/RT (Currently Displayed PNR - 1st Screen)
OPTIONS
Display Basic Itinerary IBD
Extended Itinerary IED
Print Basic Itinerary IBP
Print Extended Itinerary IEP
Print Joint Extended Itinerary IEPJ

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MINIMUM CONNECTING TIME:
The DM transaction shows the minimum time passengers must allow making a connection
between flights at an airport or city. For information about connections between terminals and
airports at a multi-airport city, enter DM followed by the City Code and (Optionally) a date.
DM LON
DM LON /15DEC02
For Example: DM CDG
Response:
CDG Standard Minimum Connecting Times
CDG-CDG FROM - TO
D/D D/I I/D I/I
CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
1- 115 115 115 115
2A- 115 115 115 115
D/D Transfer Type - Domestic/Domestic
D/I Transfer Type - Domestic/International
I/D Transfer Type - International/Domestic
I/I Transfer Type - International/International
HMM H = Hours, MM = Minutes
To display the minimum connection times between two airports, include both airport codes in your
dm entry. For example: DM LGW -LHR
To specify the arrival terminal of the inbound flight, enter, for example:
DM CDG 2A
To specify the departure terminal of the outbound flight, add a dash (-) before the Terminal
number. Enter, for example: DM CDG -2B
To specify both arrival and departure terminals, enter:
DM CDG 2A -2B
To display the connection times that apply between flights of two specific airlines at a specific
airport, include the Airline and airport codes in your dm entry as follows:
DM AF / CDG / LH

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SPLITTING PNR
If you want to modify A PNR that has already been stored, you will need to split it. As the word split
implies, you then create two separate PNRS, the original or parent PNR, and the associate PNR.
You split a PNR when you wish to rebook a separate itinerary for one or more passengers. In so doing,
you separate them from the original PNR, because all passengers in a PNR must have identical flight
itineraries.
The procedure to split a PNR consists of the following steps:
1. Enter the transaction code SP followed by the number of the name element to be split., To split
multiple names, enter the transaction code SP followed by the individual name element numbers or
a range of name element numbers. The system displays a PNR for the name elements that you
have just split. This PNR is temporarily identified as the *Associate PNR*.
2. Enter a received from element (RF) for the associate PNR.
3. Make the end transaction and file entry (EF) on the associate PNR. The system displays the
original PNR with the temporary identifier *Parent PNR*.
4. Enter a received from element (RF) for the parent PNR.
5. End transaction (ET) on the parent PNR.
Steps:
1- SP3 or SP3,4
2- RF Zafar
3- EF
4- RF Zafar
5- ET

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HISTORY
Every PNR that is created in the Amadeus central system has associated historical information. The
historical information is a record of the creation of the PNR and of any additions, modifications,
Cancellations and deletions that are subsequently made to it. The system updates PNR history at each
end of transaction entry.
The PNR header line appears at the top of the history. Subsequently, each activity in the PNR is listed as
a numbered element. The number for each element indicates when that activity was performed. Activities
that are associated with the creation of A PNR are numbered 000, activities from the first retrieval of the
PNR are numbered 001, from the second retrieval 002, and so on. Each retrieval and set of modifications
is called a step.
Example:
000 ON/BLAKE S/MS JACKSON M/MR STOYLE D/MR
000 OS/LH 401 F 20SEP 5 JFKFRA LK3 530P 715A+1/NN *1A/E*
000 OS/CAR SK NN1 FRA 20SEP-21SEP ECAR/CF-/NN
000 RF-PAX CR-MUC1A0701 SU 0001AA 28FEB/1009Z
When an element is modified, cancelled or deleted, it appears in history with two numbers.
Example: 001/003 CS/NW1799M 10DEC 4 MIADEN HK4 1315 1705/KK
The first number (001) indicates the stage at which the item was originally entered in the PNR. The second
number (003) indicates when the modification, cancellation or deletion was made.
To display the entire history of the current PNR, without queue history, enter: RH
You can choose to display a partial PNR History:
RHA Air Segments
RHN Name Elements
RHG General Facts (SR, SK, OS)
RHQ Queue
RHI Itinerary Segments
RLH Record Locator

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QUEUES
It is very important that you work your queues regularly. You can use queues to do the following:
- Simplify your work environment
- Organize your workload
- Send PNRS and messages to queues in your office and to branch office queues
- Work on PNRS and messages that require further action
PNRS may require further action for the following reasons:
- Segments, services, options, or seats from a waitlist have not yet been confirmed.
- The office responsible for the PNR has changed.
- There has been a change in the flight segment.
- There has been a change in the ticketing arrangement.
- The ticketing time limit has expired.
- There has been a change in the group PNR.
Each airline and travel agent is provided with a queue bank for automatic placement of PNRS and
messages.
The Following Queues available in Amadeus:
0 - General
1 - Confirmation
2 - Waitlist Clearance
3 - Options
4 - Responsibility Change
5 - Rates
7 - Schedule Change
8 - Ticketing/Time Limit
9 - Other Airline Control
12 - Expired Time Limit
23 - Request for Reply
25 - Multi list PNRS
26 - Multi list PNRS
80 - Prepaid Ticket Advice
87 - Group PNRS
94 - Message - Customer Profiles
96 - Message - Past Date Records
97 - Message
You can request a queue count display for:
QT - A Queue count for all queues, categories, and date ranges, with active PNRS or messages.
QTQ - A Summary Queue count for all activated queues.

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To start processing queues in the queue bank, enter: QS
You must include the queue number in your entry. You can also include:
A specific category and date range to start processing after making a QS entry,
You can perform the following entries:
QV Display a list of PNRS on specific Queue
QN Deletes the PNR / MSG and displays the next one
QI Ignores the PNR / MSG and exits the queue
QD Delays the PNR / MSG to the delay queue and displays the next one
QF Ends transaction on the PNR and exits the queue
ET Ends transaction on the PNR and displays the next PNR
QE Places a PNR/ MSG on queue
QM Places a PNR / MSG on multiple queues
RT Redisplays PNR if screen is cleared
QU Redisplays message if screen is cleared
The following entries to sorting queue:
Specific queue number QS8
Specific queue number and category number QS8C1
Specific queue number, category number, and date range QS8C1D1
To remove the current PNR or message from the queue, enter: QN
After you make a QN entry, the system displays the next PNR or message. To end transaction on a PNR
before removing it from the queue, use the ET entry instead of QN.
To exit the queue, enter: QI
For message queues only, to remove the current message and exit the queue enter: QNF
Placing the PNR on specific queue:
Specific Queue QE40
Specific Office QE/DOH1A0980/40C1
Sending Message through Queue to Amadeus user:
>QE/DOH1A0980/97 (Use Tab Key for Next Line)
This is a test message from Training Room
Please ignore it………………. Free Flow Text
REGARDS // (Enter)

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Travel Information –TIF
You can use two different formats to find information in guided mode. You can use a four-letter
Transaction or TI/, followed by the full Word for the information you need:
TIFV -or- TI/Visa Visa Information
TIFH TI/Health Health Information
TIFA TI/All Visa and Health Information
For Visa Information, Enter: TIFV
System Response:
NA
AR
DE
TR
Where:
NA Passenger’s Nationality (Enter a Country Code or City Code in the Country)
AR Alien Residents (Enter the Country Code of Current Residence)
DE Destination Point (s) (Up To Ten Airport Codes)
TR Transit/Transfer Points (Up To Ten Airport Codes)
Note: Move the Cursor with Help of Aero keys and type information as per field will get Travel information
for move down next page Type MDTI.

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AMADEUS BASIC RESERVATION GLOSSARY
Amadeus Reservation glossary for reservation
Sign-In & Sign-Out
Sign-in first available area: JI0001AA/SU
Sign-in All areas: JI*0001AA/SU
Sign-in with password together: JI0001AA/SU-Password
Sign-out from first available area: JO
Sign-in out from all areas: JO*
Availability Display
Available class to book or waitlist: AN01MARDOHDXB
Availability for Specified time: AN01MARDOHDXB1200
Availability for specified Airline: AN01MARDOHDXB/AEK
Availability for specified via connection: AN01MARDOHDXB/XAUH
Availability for specified Class: AN01MARDOHDXB/CV
Combination: AN01MARDOHDXB1200/XAUH/AGF/CM
Availability for In-bound and Out-bound: AN12MARDOHDXB*15MAR
Availability Display for Close or Book able: SN01MARDOHDXB (Schedule Display)
Name Elements - NM
Single Adult Passenger Name: NM1HUSSAIN/ALI MR
Same family Name for 2 Adults: NM2HUSSAIN/ALI MR/M MRS
More than on Name enter together: NM1HUSSAIN/A MR;NM1SYED/ALI MR
Child passenger: NM1HUSSAIN/NASEER MSTR(CHD)
Infant Same family Name as Adult: NM1HUSSAIN/M MRS(INF/NABIL/10)
Infant with Different family name: NM1HUSSAIN/M MRS(INFALEMADI/ALI/10)
Remove Child Title from Passenger 2 before save PNR: 2/ (Type Enter)
Add Child Title to passenger 3 before save PNR: 3/(CHD) (Type Enter)
Remove Infant from passenger 4 before save PNR: 4/ (Type Enter)
Add Infant to passenger 5 before save PNR: 5/(INF/ALI/10)
Update 2
nd
Name of passenger 6 before save PNR: 6/MARIYUM MRS
Segment Sell - SS
Sell 2 seats in V-cls on line 4 of Availability: SS2V4
Sell 2 seats in J-cls leg 1 and F-cls leg 2 of line 3: SS2JF3
Long sell : SSQR001B15MARDOHLHRNN2
Sell In-bound and Out-bound Display : SS2V1*V13
Dead Segment as OK Status for Issue Tickets: SSQR001B15MARDOHLHRGK2/QR
Dead Segment as WL Status for Issue Tickets: SSQR001B15MARDOHLHRGL2/QR
Open Segment for Ticket Issuance: SO QR B LHRDOH
Surface Segment : SIARNK
Phone Field - AP
Phone Number Field : AP 4667579
Phone Number Field for specific Location: AP DOH 4667579
Enter your office Number : AP (Type Enter)
E-mal Address : APE - abc@abc.com

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Ticket Arrangement – TK
No Time limit : TKOK
Specific Time Limit with Date and Time : TKTL12MAR/1200
Auto Cancellation on Specific Date and Time: TKXL12MAR/1200
Received From Field - RF
Modification asked by Passenger: RF PAX or RF P
Modification by Agent : RF ALI
Modification by Mr. Al-Emadi: RF MR ALEMADI
End Transaction – ET / ER
End the File and close the PNR : ET
End the File and Redisplay PNR: ER
End the File and Change the status code: ETK
End the File and Change the status code, Redisplay PNR: ERK
Retrieve PNR - RT
Retrieve PNR Number: RTXXXXXX
Retrieve By Name: RT/AHMED
Retrieve By Alphabet: RT/A
By flight Number and date RTQR001/12JUNDOHLHR-AHMED
Retrieve PNR on line 4 of the List: RT4
Retrieve Other Airline PNR: RL
Display PNR List Booked Specific office – LM
Specific flight Number and Date: LM/QR001/12MAR/DOHLHR
Retrieve or Display PNR ON Line 5 of the List: LM5
Minimum Connecting Time:
From PNR SEGMENTS: DM3/4
For single Airport DMLHR
For specific Airport and Carriers DMQR/LHR/AA
For different Airports and carriers DMQR/LHR-LGW/CO
Frequent Flyer
Display the Name of passenger from Airline Data: FFDQR-1111111111 (Amadeus Users Airline Only)
Enter Frequent Flyer Number Automated: FFNQR-1111111111
Enter Frequent Flyer Number Automated for specific PAX2: FFNQR-1111111111/P2
Manual Entry for Frequent Flyer: SRFQTVEK-EK111111111
Manual Entry for Frequent Flyer for PAX 3 : SRFQTVEK-EK111111111/P3
Advance Seat
Display Seat Map for Segment Number 3: SM3
Request specific seat Number: ST/R/20K
Request specific seat Number for PAX 4: ST/R/20K/P4
Request specific seat for specific segment 4: ST/R/20K/S4
Generic Smoking Seat: ST/S
Generic Non-Smoking: ST
Generic Non-Smoking Window for Passenger #2: ST/W/P2
Generic Non-Smoking Aisle for Segment # 4: ST/A/S4
Generic Non-Smoking Bulk Head for Segment # 5 and PAX # 3:ST/B/S5/P3

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OTHER SERVICES INFORMATION
Information for specific carrier: OS EK PAX IS VIP
Information for All carriers: OS YY PAX IS VIP
Services Required - SR
Specific Meal request for All Carriers and Segments: SR VGML
Specific Meal request for Specific carrier and Passenger : SR VGML LH/P2
Specific Meal request for Specific carrier and Segment : SR VGML LH/S4
Form of ID as Passport number for an e-ticket: SR FOID QR HK1- PP1234567/P1
Passport Information (APIS):
To create an SSR for passport / identity Card information(AIPS)
SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P1
CANCELLATION
Cancel Specific Segment : XE4
Cancel Specific Segments : XE4,7
Cancel Range of segments: XE4-6
Cancel seat elements SX/7,8
Cancel Itinerary: XI
Change Booking Class – SB
Chang booking class from B-cls to J-cls All segments: SBJ
Chang booking class from B-cls to J-cls Specific segment # 4: SBJ4
Change booking date for Specific segment # 3: SB30MAR3
Retrieve History - RH
Retrieve History : RH
Retrieve History for specific Segment # 4 : RHS4
Retrieve History for other Airline PNR : RLH
Remarks – RM / RC
General Remark only View by Amadeus Airline Users: RM Please confirm segment 4
Confidential Remarks View by Your office: RC Charge extra QAR400.00
Print – WRS / WRA/IEP/IBP
Print screen only on default printer: WRS/RT
Print All on default printer: WRA/RT
Print Extended Itinerary IEP
Print Basic Itinerary IBP
Option – OP
To remind you in Queue # 3 for Action : OP12MAR/free Text

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Queue – QT / QS / QE / QI / QN / QD
Display Queue Bank : QT
Display specific Queue 2,Category (C )30 and Date Range(D) 1:QS2C30D1
Ignore Queue and PNR still in Queue: QI
Remove from Queue: QN
Delay PNR in Queue and Retrieve next Queue: QD
To place Queue on Queue 30: QE30
Step for Split PNR – SP
Split passenger # 3: SP3
Received from: RF P
File Split PNR: EF
Received Again : RF P
End Transaction: ET or ER
Manual Ticket Number – FH
Enter Manually Ticket Number for Non Infant: FH PAX 157-9196789012
Enter Manually Ticket Number for Infant: FH INF 157-9196789013
Enter Manually Ticket Number for specific Non Infant: FH PAX 157-9196789012/p2
Enter Manually Ticket Number for specific segments FH 157-9196789012/S2,3
Conjunction Ticket Number: FH 157-9196789012-013
Electronic Ticket Number: FHE 125-4800145671

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AMADEUS FARE QUOTE
Amadeus Fare Quote entries are divided into two types of transactions:
FQ The Fare Quote transaction display information based on the data contained in an entry. No PNR
requires.
FX The itinerary pricing for specific itinerary a PNR requires.
Transaction code for Display Fare: FQD (No PNR require)
Transaction code for Price Itinerary: FQP (No PNR require)
Transaction code for Price Itinerary and No Ticket
Record / image saved: FXX (PNR require)
Transaction code for Price Itinerary and Ticket
Record / image saved: FXP (PNR require)
Fare Quote follow- up Entries:
Entry Requests PNR Main/Follow-up
FQA IATA rate of exchange No Main entry
FQC Convert currencies No Main entry
FQB Bankers rates No Main entry
FQM Mileage calculation No Main entry
FQO Mileage with published global routes No Main entry
FQX Excess baggage charge calculations No Main entry
FQD Fare display No Main entry
FQS Booking code information No Follow-up entry
FQN Fare note No Follow-up entry
FQK Fare breakdown No Follow-up entry
FQR Fare routing No Follow-up entry
FRM Extra mileage surcharge band No Follow-up entry
FRC Convert fare display amounts to another
currency
No Follow-up entry
FQP Informative pricing No Main entry
FQQ Fare components of a quoted fare (after FQP)
No Follow-up entry
FQU Calculate fare combinations
(after FQP) No Follow-up entry
FQE Encode and Decode corporate contracts
(negotiated fares) No Main entry
FQF Display fare note from fare driven availability
No Follow-up entry
FQZ Passenger facility charges information No Main entry
FQL A list of all existing fare request type codes,
and passenger type codes
No Main entry

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ITINERARY PRICING
Entry Requests PNR TST Creation
FXP Itinerary pricing Yes Yes
FXX Itinerary pricing Yes No
FXT Select and stores the fare with the PNR when
multiple fares are offered
(as a follow-up entry after FXP/FXX)
Yes Yes
AIS FOR FARE QUOTE
You can find relevant information for Fare Quote in the Amadeus Information System (AIS).
Subject Displays
GGFQTRBD General booking code information
GGFQTQRRBD Airline specific booking code information
GGFQTQRRBD
GGFQTLHRBDD
GGFQTSKRBDE
GGFQTAFRBDI
Booking code information for a specific airline and a specific
geographical area. The geographical areas are:
D Domestic
E Europe
I International
GGFQTTAX General Tax information
GGFQTPFC Passenger facility charges information
GGFQTDIS General discount information
HE TAX Summary of tax-related entries

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FARE QUOTE DISPLAY: FQD
To request a fare display for DOHA and Dubai on Emirates, enter: FQD DOHDXB/AEK
Response:
FQD DOHDXB/AEK
GF IR LH QR /YY*AC AG AK C6 TAX MAY APPLY
C9 DY D2 E6 FL FP FR F9 GX SURCHG MAY APPLY-CK RULE
G3 G5 HJ HS ID IF IT JD LF
LL LQ L9 PF QU Q7 Q9 RY R3
SP S9 TF TV T7 T9 UK UR UV
U2 VB VK V6 WW XF X3 X5 YC
Y2 ZD ZN ZU 2L 3H 4U 5N 5Q
6B 6G 6P 6Q 6S 7A 7Y 8H 8U
9B 9F 9G
ROE 3.64 UP TO 10.00 QAR
26JAN06**26JAN06/EK DOHDXB/NSP;EH/TPM 236/MPM 283
LN FARE BASIS OW QAR RT B PEN DATES/DAYS AP MIN MAX R
01 FOW 1280 F - - - - - - M
02 JOW 1190 J - - - - - - M
03 FRT 2120 F - - - - - - M
04 VOW 1030 V - - - - - - M
05 JRT 1970 J - - - - - - M
06 VRT 1710 V - - - - - - M
07 V2OW 780 V - - - - - - M
08 V2RT 1300 V - - - - - - M
09 VEE14 860 V 100 - - - 2+ 14+M
26JAN06**26JAN06/YY DOHDXB/NSP;EH/TPM 236/MPM 283
10 F 1280 F - - - - - - M
11 C 1190 + - - - - - - M
12 F 2120 F - - - - - - M
13 Y 1030 + - - - - - - M
14 C 1970 + - - - - - - M
15 Y 1710 + - - - - - - M
16 Y2 780 + - - - - - - M
17 Y2 1300 + - - - - - - M
18 YEE14 860 + NRF - - - 2+ 14 M
19 YEE7 730 + NRF - - - 3 7 M
20 YEEW3 680 + NRF - + - - +M

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Explanation
Line 1:
FQD DOHDXB/AEK
Fare quote entry redisplay as entered.
Line 2:
GF IR LH QR /YY*AC AG AK C6 TAX MAY APPLY
C9 DY D2 E6 FL FP FR F9 GX SURCHG MAY APPLY-CK RULE
G3 G5 HJ HS ID IF IT JD LF
LL LQ L9 PF QU Q7 Q9 RY R3
SP S9 TF TV T7 T9 UK UR UV
U2 VB VK V6 WW XF X3 X5 YC
Y2 ZD ZN ZU 2L 3H 4U 5N 5Q
6B 6G 6P 6Q 6S 7A 7Y 8H 8U
9B 9F 9G
Indicates the airlines that participate in these fares (GF IR LH QR ). The airlines(/YY*AC AG AK C6
C9 DY D2 E6 FL FP FR F9 GX) listed after the common fare (/YY*) code do not participate in
YY fares.
Tax May apply because Taxes are depends on carriers and Airports.
Surcharge may apply means many routing is not in mileage like (DOH-BAH-DXB by GF)
Line 11:
ROE 3.64 UP TO 10.00 QAR
Contain the rate of exchange and the rounding information. Theses rates of exchange are for fares filed in
a national currency of origin city.
Line12:
26JAN06**26JAN06/EK DOHDXB/NSP;EH/TPM 236/MPM 283
The current date (26JAN06**26JAN06)
Fares for an airline was specified (EK )
Normal and Special fares ( NSP )
Fare based on a specific global routing indicator ( EH )
Ticket point mileage (TPM 236 )
Maximum permitted mileage (MPM 283)

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Line13
LN FARE BASIS OW QAR RT B PEN DATES/DAYS AP MIN MAX R
The following table explains the above you can find in the international fare display:
Header Contains
LN Line number
FARE BASIS Fare Basis
The fare basis code can give you information about the type of fare, type of passenger,
class of travel, minimum and maximum stay, reservation restriction, seasonality, and
days of travel.
A special character before the fare basis indicates the following:
* An asterisk indicates a future effective date. The fare is valid for travel on or after
the effective date.
- A dash indicates same day effective date.
) A closed bracket after the fare basis indicates that the fare is valid in one
direction only
/ Constructed fare.
OW One-way fare
QAR Currency code
RT Round trip amount
B Booking class
PEN Penalty information
This can be:
NRF Non-refundable
P50 50% penalty
- A minus sign indicates no penalty applies
+ A plus sign indicates more restrictions apply

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Header Contains
DATES / DAYS The display contains up to two lines of date / days restriction.
+ A plus sign indicates that more restriction applies. To see more date
restrictions,
check the fare note/rule
) A closed bracket indicates that seasonality applies to out bound travel.
( An open bracket indicates that seasonality applies to inbound travel.
The restriction types are:
S Seasonality
L Ticket only on this date
A Ticket on or after this date
B Ticket on or before this date
E Travel effective on or after this date
O Originate travel on or before this date
F Final travel must commence by this date
C Complete all travel by this date
X Fare cancelled on this date
M Modified fare
T Ticket/travel future effective date
AP Advance purchase requirements
+ A plus sign indicates that more requirements apply. To see any more advance
Purchase requirements check the fare note/rule.
- A minus sign indicates none apply.
MIN Minimum purchase requirements
+ A plus sign indicates that more restrictions apply. To see any more minimum stay
Restrictions, you need to check the fare note/rule.
- A minus sign indicates none apply
SU Indicates the Sunday rule
MAX Maximum stay restrictions
+ A plus sign indicates that more restrictions apply. To see any more maximum
stay restrictions, you need to check the fare note/rule.
- A minus sign indicates none apply
R Routing Information
M MPM fare
R Routing fare

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Line14
The display shows fares sorted highest to lowest
01 FOW 1280 F - - - - - - M
02 JOW 1190 J - - - - - - M
03 FRT 2120 F - - - - - - M
04 VOW 1030 V - - - - - - M
05 JRT 1970 J - - - - - - M
06 VRT 1710 V - - - - - - M
07 V2OW 780 V - - - - - - M
08 V2RT 1300 V - - - - - - M
09 VEE14 860 V 100 - - - 2+ 14+M
FARE QUOTE DISPLAYS OPTIONS:
Fare display for origin city and CRT location for current date: FQD DXB
Origin city different from CRT location for current date: FQD DXBBAH
Fare display for specific airline for current date: FQD DOHAMM/AGF
Fare display for specific class for current date: FQD DOHAMM/CF
Fare display for front cabin: FQD DOHDXB/KF
Display fares in NUC: FQD DOHMIL/R,NUC
Shopper display – lowest to highest for all Amadeus
Participating airlines: FQD DOHLON/S
Specific date for specific city pair: FQD DOHPAR/D15DEC
Specific past date for specific city pair: FQD DOHLON/D01MAY04
Exact outbound travel : FQD DOHMUC/D30DEC*
Range for travel date starts: FQD DOHNYC/D10OCT**30OCT
Exact outbound and inbound travel date: FQD DOHLON/D25OCT*10DEC
Fares shown in lowest to highest for specific airlines: FQD DOHLON/AQR/IX
Display one-way fares only: FQD DOHNYC/IO
Display Round trip fares only: FQD DOHLON/IR
Display Half round trip fares in NUC: FQD FRABUD/IH
Display fares and the Taxes: FQD DOHLHR/R,AT

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FOLLOW UP ENTRIES AFTER FARE DISPLAY:
Fares display in NUCs from a Local currency display: FQDN (After Display FQD)
Fares display in Local currency from a NUC display: FQDL (After Display FQD)
Display a fare in another currency on line 3: FRC3/GBP
Request fare in opposite direction: FQDR
Tax breakdown for the fare on line 3: FQK3
Display the routing for the fare on line 4: FQR4
Booking code information for the fare on line 5: FQS5
Booking code information for the fare on line 5 for
Specific airline: FQS5/AEK
Display a rule for the fare on line 7 : FQN7
Display a list of paragraphs or the categories for the fare
on line 7: FQN7*LI
Display categories for fare on line 7: FQN7*AP,PE,CD
Display the fare rule number: FQN V235
Display the tax information for specific country: FQN TAX/QATAR
Display tax information for specific tax type: FQN TAX/UB
CURRENCY CONVERSION:
Convert a specific amount of a currency, using
The default currency of your Terminal: FQC 100GBP
Convert specific amount, using a currency code: FQC 100EUR/GBP
Convert from a designated currency to a NUC: FQC 1000QAR/NUC
Convert currencies up to 12 months in the past: FQC 100GBP/INR/15MAY04
Display a list of BSRs for a currency: FQB QAR
RATE OF EXCHANGE (ROE):
Display IATA Rate of exchange (ROE) of your terminal: FQA
Display IATA Rate of exchange (ROE) of a Country: FQA*US
Display IATA Rate of exchange (ROE) of a City: FQA*NYC
Display IATA Rate of exchange (ROE) for past date: FQA*NYC/25JAN04
EXCESS BAGGAGE CHARGES:
Excess Baggage Charges for today's date for a city pair
with the 30KGs Excess Baggage: FQX DOHAMM/30
Excess Baggage Charges for specific date for a city pair
with the 30KGs Excess Baggage: FQX DOHAMM/30/26MAR
Excess Baggage Charges for today's date for a city pair
with the 30KGs Excess Baggage for specific airline: FQX DOHAMM/30/AQR

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Exercise
1) What is your entry to obtain a fare display for fares from Doha (DOH) to Frankfurt (FRA) on
Emirates (EK), Valid on ................?
2) What is your entry to obtain a fare display from Doha (DOH) to London (LON), using the
shopper option, and specify a range of travel Commencement dates from ................to
..............?
3) Request round trip fares from Doha (DOH) to London (LON), specifying the 3 carriers
Qatar Airways (QR), British Airways (BA) and Gulf Air (GF).
4) Request a fare Display from Doha (DOH) to Paris (PAR) for Qatar Airways (QR), with
fares sorted from low to high.
5) Request fares between Doha (DOH) to New York (NYC) with British Airways (BA), for
current date. What is the entry to display the rule for the fare on the line 4?
6) What is the entry to display the List of all the rules for the fares on the line 4?
7) From the Above FQD display the rule attached to the fare on line 4, requesting the Child
Discount Paragraph only?
8) Display fares from Miami (MIA) to Atlanta (ATL) for Delta Airline (DL). How many routings
apply on this sector? Can you stop in FLL and PBI?
9) What is the difference between Routing fares (R) and Mileage Fares (M)?
10)Request a shopper display from Paris (PAR) to Santiago (SCL). Display the surcharge
Band from the first Mileage fare. How much will be the base fare if you stop somewhere
and the distance of the whole journey exceeds the MPM 10%?

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11)Display Qatar Airways (QR) fares from Doha (DOH) to Paris (PAR), what is the Return
booking code of the fare YEE3M? If you use the QR fare and fly Part of the itinerary with
Emirates (EK), what will be the booking code for the EK flight?
12)Request a shopper display from Bangkok (BKK) to Singapore (SIN). How much is the
lowest Fare in USD?
13)Calculate Excess Baggage Amount From Doha (DOH) to Amman (AMM) for 30kgs Excess
Baggage?

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1) FQD DOHFRA/AEK/D20DEC
2) FQD DOHLON/S/D15DEC**30DEC
3) FQD DOHLON/IR/AQR,BA,GF
4) FQD DOHPAR/AQR/IX
5) FQD DOHNYC/ABA and FQN4
6) FQN4*LI
7) FQN4*CD
8) FQD MIAATL/ADL – FQR08 – YES
9) Routing Fares indicate exactly which intermediate points are valid for Travel.
Mileage Fares allow travel between 2 points with the MPM (Maximum Permitted
mileage) without increase, or up to 25 percent increase in fare and mileage when
exceeded. The intermediate points are not specified for mileages fares.
10)FQD PARSCL/S – FRM10
11)FQD DOHPAR/AQR – B class on QR, - FQS/AEK , V class on EK
12)FQD BKKSIN/S – FRC1
13)FQX DOHAMM/30

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INFORMATIVE PRICING
The Amadeus Informative pricing transaction FQP is a fare calculation tool, which allows you to estimate
the fare for an itinerary. This is especially useful at times when you need to find the price for an itinerary,
but you are not yet ready to make a reservation.
You must use Airport codes, rather than City codes, so that the system can calculate the appropriate
taxes. If you prefer, you can create a mask, and let the system guide you through different options. You
can calculate discount fares, including cumulative discounts.
The following conditions apply:
You can use FQP for all fares except Group fares and air passes.
FQP is applicable for past date fares up to seven days in the past for the US and Canada, three
months elsewhere, and twelve months into future, which in the Amadeus system is 361 days
(12months).
JOURNEY TYPE LIMITS:
Journey Type Limits
A round or circle trip can contain a
maximum of:
12 flight segments, or
10 flight segments and 2 surface segments, or
11 flight segments and 1 surface element, or
11 fare break points
A one-way trip can contain a maximum
of:
10 flight segments and 1 surface segment, or
If you do not enter any specific options to your entry, the system makes the following assumptions:
An adult passenger type.
The current date for the first segment, and an open date for all the other segments
An open booking class. The system displays the lowest possible price for each class.
YY fares for travel agencies, and carrier specific fare for airlines.
Stopover all the cities.
You can perform informative pricing on an itinerary by entering the transaction code FQP, followed by a
City pair, or several City pairs.
To request informative pricing for the itinerary DOH to CDG, enter: FQP DOH CDG
System Response:
FQP DOHCDG
* FARE BASIS * DISC * PTC * FARE<QAR> * MSG *T
01 F * * 1 * 9530.00 *RB *Y
02 C * * 1 * 7200.00 *RB *Y
03 Y * * 1 * 6060.00 *RB *Y
> PAGE 1/ 1

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The system returns a list of fares.
The following table describes the headings in the display
To view of the components of the fare on line 3, enter: FQQ 3
System Response
FQQ03
03 Y * * 1 * 6060.00 *RB *Y
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
PAR YY Y Y 26JAN Y 20
QAR 6030.00 26JAN06DOH YY PAR1656.59NUC1656.59END ROE
3.640000
QAR 30.00QA
QAR 6060.00
Heading Explanation
FARE BASE The fare basis code column
DISC Discount code column
PTC Passenger type column
Note: In this example, 1 refers to an adult fare. When you request a discount ,
1 is the first discount requested and the adult fare is not displayed.
FARE Fare column
MSG Message Column
The message column can contain the following codes:
RB Reservation booking designator
RE Reservation Conditions
RO Booking Designator Override
SR Sales Restrictions
FL Flight Number Restrictions
FQ Frequency
T Tax indicator column
This column indicates if tax is included. The codes you can see are:
Y Tax included
N Tax not included
E Exempt of tax

________________________________________________________________________________________
STOPOVERS, TRANSFERS, AND SURFACE SEGMENTS
The system considers all cities you enter in an informative pricing transaction as stopover points,
unless you actually specify a stopover point. The all preceding cities will become transfer, or no
stopover points. The stopover indicator is a dash ( - ) and you include it after the stopover city.
For example FQP DOH MUC PAR FRA LON DOH
Response:
FQP DOH MUC PAR FRA LON DOH
01 F * * 1 * 16980.00 *RB *Y
02 C * * 1 * 12570.00 *RB *Y
03 Y * * 1 * 10550.00 *RB *Y
*ATTN CHANGE TO NO STOPOVER MAY VARY FARE
The system informs you that you can request other fare types by indicating a stopover point.
Compare the difference of results by designating Paris, Frankfurt, and London as the point of stopover.
Include dash after the city code PAR, FRA and LON.For example: FQP DOH MUC PAR- FRA- LON- DOH
Response :
FQP DOH MUC PAR- FRA- LON- DOH
01 F * * 1 * 16970.00 *RB *Y
02 C * * 1 * 12560.00 *RB *Y
03 Y * * 1 * 10540.00 *RB *Y
04 YEE3M * * 1 * 6770.00 *RB *Y
The system immediately offers you a lower price compares if not showing stopover indicator.
To look at the fare components of the fare on line 4, enter: FQQ 4
System Response:
FQQ04
04 YEE3M * * 1 * 6770.00 *RB *Y
------------------------------------------------------------
DOH
XMUC YY Y Y 26JAN YEE3M 26APR 20
PAR YY Y Y YEE3M 26APR 20
FRA YY Y Y YEE3M 26APR 20
LON YY Y Y YEE3M 26APR 20
DOH YY Y Y YEE3M 01FEB26APR 20
QAR 6320.00 26JAN06DOH YY X/MUC YY PAR YY FRA YY LON M
868.13YY DOH868.13NUC1736.26END ROE
QAR 30.00QX 3.640000
QAR 30.00QA XT QAR 130.00RA QAR 70.00DE QAR 20.00FR
QAR 390.00XT QAR 40.00FR QAR 130.00GB
QAR 6770.00
The X beside of the city code indicates a transfer point.

________________________________________________________________________________________
You have an option to indicate a surface sector between a city pair. Enter it as two dashes after each other
( - - ). Using the same itinerary as before, DOH-MUC-PAR-FRA-LON-DOH, to indicate a surface segment
between Frankfurt and London, enter: FQP DOH MUC PAR - FRA - - LON- DOH
System Response:
FQP DOH MUC PAR - FRA - - LON- DOH
01 F * * 1 * 16590.00 *RB *Y
02 C * * 1 * 12180.00 *RB *Y
03 Y * * 1 * 10290.00 *RB *Y
04 YEE3M * * 1 * 6520.00 *RB *Y
*ATTN CHANGE TO NO STOPOVER MAY VARY FARE
To check the fare components, enter: FQQ 4
System Response:
FQQ4
04 YEE3M * * 1 * 6520.00 *RB *Y
------------------------------------------------------------
DOH
XMUC YY Y Y 26JAN YEE3M 26APR 20
PAR YY Y Y YEE3M 26APR 20
XFRA YY Y Y YEE3M 26APR 20
LON S U R F A C E
DOH YY Y Y YEE3M 01FEB26APR 20
QAR 6320.00 26JAN06DOH YY X/MUC YY PAR YY X/FRA//LON M
868.13YY DOH868.13NUC1736.26END ROE
QAR 30.00QX 3.640000
QAR 30.00QA XT QAR 50.00RA QAR 30.00DE QAR 20.00FR QAR
QAR 140.00XT 40.00FR
QAR 6520.00
ATTN* CHANGE TO NO STOPOVER MAY VARY FARE
The system indicates the surface segment.

________________________________________________________________________________________
OPTIONS FOR INFORMATIVE PRICING:
Following are the options for informative pricing
Specific Airline:
FQP DOH /A QR LON
Same Airline for all Segments:
FQP DOHBAHLON/O GF
Specific Date:
FQP DOH / D14 MAY DXB
Specific Booking Code ( RBD):
FQ DOH/C J DXB
Specific Global Routing :
FQP LON / V EH SIN
Display Lowest Fare:
FQP DOH PAR DOH / L
Display Mirror Image of Fare:
FQP DOH PAR LON / M
Display Passenger Discount:
FQP DOH DXB DOH/R ZZ
Display Multiple Passenger Discounts:
FQP DOH DXB DOH/ RCH*IN*ZZ
Display Passenger Type Code:
FQP DOH DXB DOH / R MIL
Point of Sale Override:
FQP BAH DXB BAH /R, DOH.BAH
Ticketing city Override:
FQP DOH LON DOH /R,.LON
Display past Date Fare:
FQP DOH LON DOH / R, 01FEB05
Stopover Indicator:
FQP DOH LON PAR – MUC DOH

________________________________________________________________________________________
Surface Sector Indicator:
FQP DOH LON - - MUC DOH
Stopover and Surface Sector:
FQP DOH LON - - - MUC DOH
Amadeus Uni Fares:
FQP NYC / A CO / LAX / R,U
Display Fare Exempt All taxes:
FQP DOH CAI DOH / R,ET
Display Fare Exempt all Taxes for a Tax code on a Ticket:
FQP DOH MUC FRA MUC DOH / R,ET-DE
Add Tax and specify an Amount:
FQP KHI DOH KHI / R, AT-RG100A
Pricing for Validating carrier (PFC ONLY):
FQP DOH/AQRLGW/ACOEWR-LGW/AQRDOH/R,VC-QR

________________________________________________________________________________________
EXERCISE – INFORMATIVE PRICING
1) A Passenger would like a quote for the following itinerary, She does not wish to make a
reservation yet, she just wants a price
QR C ........... DOHCDG
AF D .......... CDGLHR
BA J ........... LHRFRA
She is not sure the return dates but the routing will be the FRA-DOH by QR with C-class
part of the Journey.
QR C ……… FRADOH
Calculate the fare and display the Ticket Image (FQQ) for the lowest fare.
Make a note of your entries below:
FQP………………………………………………………………………..
FQQ……………………………………………………………………….
2) FQP DOH PAR LON FRA DXB DOH
Using the above pricing entry, make the applicable changes to calculate the fare in the
following scenarios:
a). PAR and FRA are stopovers, the rest of the points are transfers.
Entry………………………………………………………………………...
b). LON is a stopover and surface gap between LON and FRA, the other Points are
transfers.
Entry………………………………………………………………………...
c). LON is stopover point, the rest of the points are transfers.
Entry………………………………………………………………………….

________________________________________________________________________________________
3). FQP DOH DXB DOH on EK
Calculate the total fare for the above routing for lowest available fare and passenger Types.
a). Child – VEE7
b). Infant- Y2RT
c). Youth- VZZ
Use the FQP and FQU entries to select the cheapest fare per passenger type.
What is the total fare?
Entries: FQP……………………………………………………………………
FQU……………………………………………………………………
Results:
CH……………………………..
IN………………………………
ZZ………………………………
Total fare for all passengers’ types:……………………………………………………...

________________________________________________________________________________________
1) FQP DOH/AQR/CC/D12DECCDG-/AAF/D15DEC/CDLHR-/ABA/CJ/D19DECFRA-/AQR/CCDOH
FQQ1
2) (a) FQP DOH/AQR/CC/D12DECCDG - /AAF/D15DEC/CDLHR/ABA/CJ/D19DECFRA- /AQR/CCDOH
(b) FQP DOH/AQR/CC/D12DECCDG /AAF/D15DEC/CDLHR - - - FRA - /AQR/CCDOH
(c ) FQP DOH/AQR/CC/D12DECCDG/AAF/D15DEC/CDLHR - /ABA/CJ/D19DECFRA/AQR/CCDOH
3) FQP DOH/AEKDXB-DOH/RCH*IN*ZZ
FQU12//13//17
Infant Fare = QAR120 + TAXES
Youth Fare =QAR870 + TAXES
Child Fare= QAR520 + TAXES
Total Fare =QAR1510 + TAXES

________________________________________________________________________________________
ITINERARY PRICING
The Amadeus itinerary pricing transactions allow you to price a PNR. Depending on which transaction you
use, you can choose to store, or not to store the pricing response in TST. The itinerary pricing transactions
are as follows:
FXP Prices an itinerary, and stores the response in a TST.
FXX Prices an itinerary, without storing the response.
The following table contains information on the journey type limits:
Journey Type Limits
A round or circle trip can contain a
maximum of
A one-way trip can contain a
maximum of:
9 flight segments, and 2 surface segments, or
One-way or open jaw: 10 fare components (fare break points)
Round trip or circle trip: 11 fare components (fare break points)
The following conditions apply:
When only one fare is applicable for an itinerary, the system display a ticket image, and stores a TST if
you are using FXP transaction.
When several fares apply, the system displays a list of fares to choose from.
When there is only one passenger, the system displays a ticket image.
When there are several passengers, the system displays a list of passenger and fare details.
A fare proposed by the system is valid until you do an end of transaction
The link with the Amadeus Fare server has a limit of three minutes. If you are inactive for longer than
three minutes, you will be disconnected. Re-enter a pricing entry
For selected markets, when the amounts of fares offered are equal, carrier specific fares take
precedence over YY fares.
The system prices an itinerary in the currency of the country of origin, and automatically converts in to
the currency of your terminal location when needed.
When you choose to store a TST, remember that the validity of the TST varies, depending on your
location. The TST validity decided by each market individually, and may be minutes, hours, or days. 4
days validity for Qatar market.

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