Veronica Vargas has over 20 years of experience in client relations, proposal capture, and contract management. She has a proven track record of winning lucrative government contracts and expanding revenue through superior customer service, process improvements, and bilingual abilities. Vargas' expertise lies in analyzing bids, managing complex proposals, and serving as an expert resource on government portals and systems. She is recognized for her leadership, problem-solving skills, and dedication to clients.

1. Veronica Vargas
703.470.4088 Vargas_Veronica@outlook.com
10814 Oldfield Drive, Reston, VA 20191 www.linkedin.com/in/vargasveronica1220
Professional Summary
Award-winning Client Relations, Proposal Capture Lead Analyst valued for numerous process improvements, managerial
initiative, and winning over difficult clients. Displays a high level of customer service, team loyalty, and personal
accountability for results.
My experience, drive, and diverse professional background, combined with my bilingual (English/Spanish) abilities are
tangible and recognizable assets. My previous employers and clients recognize me for my dedication, hard work, and
management of multi-billion dollar contracts with superior customer service. Known as fun to work with.
Professional Achievements
 Contract Win: Contributed to winning majority of bids under $12.2 billion Encore II (Defense Information
Systems Agency Contract Vehicle) by leveraging positive relationship with Program Management Office
 Sales Increase: Assisted with expanding Mission Oriented Business Integrated Services (MOBIS) program total
sales from $191.4 billion in FY 2008 to $381.9 billion in FY 2013 by assisting client staff in finding place for end
client to submit requests to broader audience, coaching Government Contracting Officers
 Cost Saving: Discovered and recovered estimated $1.5 million in unutilized funds from abandoned bids
 Revenue: Managed highest earning General ServicesAdministration (GSA) Contract Vehicle providing consulting
services
 Training: Developed Standard Operating Procedurestotrain staffand Government Contracting Officersto manage
submittals and responses. Cross-trained members and newhires on online procedures.Served asmentor acrossteam
and other departments regarding proposal process
 Customer Service Management: Filled roles of Program Manager Officer and Senior Program Manager in
absence of primaries, delivering service ranked in top 10 of all Air Force contracts
 Publication Development: Developed and updated Standard Operating Procedures with Business Rules and
Marketing Routing Guide, as well as other procedures, metrics, and reports
 Search Field Implementation: Took lead in implementation of process improvements to provide accurate
information more efficiently with Database Governing Team which implemented suggestion to create search field
 Routing and Reporting: Became SME and identified areas of improvement in the integrity of the routing and
reporting system. Discovered and assisted with repair of system glitches
 Proposal Portals: Served as in-house SME consultant and trainer for a variety of web-based government portals,
as well as mobile applications, developed Standard Operating Procedures (SOP), training documents for Booz
personnel, and assistedGovernment Contracting Officerson how to properly utilize these various portals (i.e. eBuy,
FedBizOpps, ASSIST / IT-Solutions Shop (ITSS), Fed Connect, GovWin / Deltek)
 Technical Proficiency: Extensive experience and deep expertise with LexisNexis/West Law/Internet and Market
Research,Microsoft Office,MS CRM,Salesforce, Service-Oriented Architecture (SOA), SharePoint, Management
Environment (PME)among others. Utilized various platforms asbusiness intelligence tools for data mining, content
management, and relationship management. Produced visual reports from raw data,and taught senior leadership to
use reporting capabilities by selecting item(s) of interest to produce PowerPoint presentation slides
Testimonials
“Veronica wasthe ‘go to’ person when client issues arose and has a knack for winning overdifficult clients and
turning around Contracting Officers’negative opinionof the firm. Veronica isa born people personwhohonestly
cares about her clients and the overall success of her team and the firm as a whole.”
“Veronica’s accountability for results is appreciated and respected. Her clients appreciate her hard work and
eagerness to go the extra mile, supporting her core contracts and helping otherteams in need. Veronica leads
herteamin systemenhancementideasandhasprovenshenotonlywantsto excelbutwantsto help outherteam.”

2. 2
Professional Experience
Cogent Communications Herndon, VA
Proposal Administrator / Account Manager September 2015 to January 2016
 Multinational Tier-1 Facilities-Based ISP. Revenue $380.00 million; ~ 772 employees in FY 2014
 Developed customer centric solutions and delivered sales proposals which included Dedicated Internet Access,
Ethernet Transport, Cloud/Colocation Services, and Utility Computing
 Identified, qualified, and generated new business opportunities nationwide, focusing on mid-market segments by
working directly with Key C-Level Decision Makers
 Helped customers and prospects by positioning services for new business and achieving monthly revenue goals by
selling into the most interconnected network and highest-ranked historic autonomous systems of the Internet
(AS174)
 Handled Cogent’s US Sales Hotline by assisting customers with new orders, existing accounts,troubleshooting
problems, and routing escalated issues
Booz Allen Hamilton McLean / Herndon, VA
Project Coordinator / Proposal Capture Lead February 2000 to May 2014
 Management and Technology Consulting Services. Revenue $5.48 billion; ~ 23,000 employees in FY 2014
 Promoted to Booz Allen Hamilton’s role of Senior Consultant in recognition for accomplishments
 Served as Project Coordinator, Analyst and Proposal Capture Lead, managed daily operations, quality assurance
analysis, research,and distribution of government solicitations (i.e. RFPs,RFQs)to include GSA Schedules, IDIQs,
and other government Contract Vehicles for bid opportunities
 Managed resources allocated for proposal/bid development from solicitation receipt, proposal team assignment,
through submittal and receipt by the client. Collaborated with various teams supporting proposal development (i.e.
Pricing Team, Technical and Content Writers, Graphic Design and Visual Communications Team)
 Analyzed and processed Bid Proposal Sheets, assigned and distributed Proposal Tracking Numbers and B&P
Charge Numbers based on the contract vehicle
 Created proposal templates for responses,outlines, graphics for cover pages, and reviewed final document for any
formatting issues, uploaded the final copy into a government portal, and/or submitted a soft copy via email. Saved
soft copies on CDs or Flash Drives, and printed Spiral or Comb Bound hard copies for hand delivery to the client
 Analyzed contractualdocuments, processed awarded contracts,created Briefing Sheets,assigned Briefing / Charge
Numbers, assisted with Contract Line Item Number (CLIN) invoicing issues, provided guidance to new Contract
Administrators and Briefers on the firm’s internal systems and processes
 Assisted with mandated monthly Industrial Funding Fee (IFF) Reports based on sales for each individual Special
Item Number (SIN) Category
 Maintained the firm’s electronic contractcatalogs updated in GSA Advantage! utilizing the Schedule Input Program
(SIP), assigned as the firm’s main point-of-contact for SIP-related issues
 Assisted in the implementation of the firm-wide roll-out of Microsoft Dynamics CRM - Customer Relationship
Management system, Co-team lead for the 2011 CRM upgrade, worked closely with the Development Team and
managers to assist with designing test scenarios and plans, executed test scripts, recorded and provided defect
reports while performing cross-functional teamwork within the firm for the lifecycle of the project.
 Continued to work with the Development Team to resolve technical issues and assisted client staff in
troubleshooting problems that came in via email, phone, Lync, or via our internal social network ‘hello’ site.
Escalated issues when needed and tracked the lifecycle of each incident
 Designed a ‘Proposal Subscription Portal’ to ensure solicitations reached targeted client staff team(s) to increase
the firm’s bid percentages and win rates
 Consolidated information from various sources to provide and present complex Funnel Metrics reports. Worked
with Oracle's Real-time Application Diagnostics & Reporting System (RADAR) to produce Validation, Bid &
Procurement, Shift, Rolling Metrics Reports, and created customizable Dashboard Reports under several
government markets based on the firm's active pipeline
 Served as in-house consultant and instructor for a variety of web-based government portals, developed a Training
Course Guide for Booz personnel and Government Contracting Officers on how to properly utilize various portals,
developed a Standard Operating Procedure (SOP) for processing solicitations internally
 Became the “go-to” person to resolve any customer based problems regarding contracts administration, billing, and
internal processes

3. 3
Lawrence, Smith & Hudgins Fairfax, VA
Executive Legal Assistant October 1993 to February 2000
 Law Firm – Criminal, Domestic, Personal Injury, Corporate Law, Bankruptcy, and Social Security Disability
 Provided high-level support to the senior partner in charge of all domestic and personal injury cases for the
firm
 Served asa liaison for the client and attorney by conducting the initial phone interview, obtaining and analyzing
information prior to scheduling a consultation with the attorney
 Drafted Prenuptial agreements and complex Separation and Property Settlement Agreements with Child Custody
and Support and/or Spousal Support clauses
 Prepared Pretrial-Agreements, Bill of Complaints, Summons, Acceptance/Waiver forms, Addendums,
Modifications, Ore Tenus Hearing Requests, Final Decrees of Divorce, Orders for Name Change, Answers,
Subpoenas, and Appeals
 Prepared and filed legal documentation with the Clerk of Court, prepared documentation for Service of Process
by Personal Service, Substituted Service, or Service by Publication
 Reviewed Discovery Requests and prepared Discovery Packages including Disclosure Statements, Answers to
Interrogatories and Production Requests
 Assisted senior partners and other associates with trial preparations for criminal, traffic and civil cases
 Drafted and analyzed legal correspondence to and from opposing counsel, client and legal notices. Researched
statutes, legal articles, codes and documentation,
 Obtained and reviewed pre-sentencing reports from Probation and Parole and processed corresponding legal
documents needed for sentencing
 Organized and maintained law libraries, organized electronic and hard copies of case files including all legal
documentation, and correspondence, created a Standard Operating Procedure (SOP) manualto assist staff with the
firm’s electronic filing system, office practices, and processes
 Transcribed dictation, notes, minutes and medical reports utilizing headsets and transcribing machines
 Maintained attorney calendars, coordinated conferences and communications with local courts, clients, outside
attorneys, and legal organizations
 Monitored cases, attended hearings and depositions, client meetings, and tracked time records for billing
purposes
 Balanced the firm’s escrow accounts, prepared and maintained client ledgers, received, transferred and
deposited funds, and cut checks on an as-needed basis
 Served as the firm’s translator in English/Spanish for legal documents, client meetings or Court Hearings
 Served as Notary Public
Key Skills
 Project Coordination
 Account Management
 Government Contracting
 Contracts / Sub Contracts
 Small Business Relations
 Personable / People Person
 Customer Support / Services
 Procurement / Sales / Inventory
 Social Media Prospecting/Sales
 Marketing / Writing Press Releases
 LexisNexis/West Law / Internet Research
 Salesforce
 Microsoft CRM
 Microsoft Office Suite
 SharePoint and i-Share
 Software as a service (SaaS)
 Deltek / GovWin / CostPoint
 Enterprise Resource Planning (ERP)
 Peachtree / QuickBooks / PeopleSoft
 Service-Oriented Architecture (SOA)
 Program Management Environment (PME)
 Testing applications in web/mobile environments
Bilingual in English and Spanish