3. Aviva has emerged from tough times in good shape and is well-positioned to take advantage of a market upturn
4. Operationally, we aim to be the insurance industry’s low-cost producer and provider of choice
5. Improved productivity… rigorous financial management… generating cash flow from our general insurance business… focusing on capital management and costs… improving customer service and sharing best practice group-wide… We achieved our operational targets by…
6. As a result we have reported… £1,907m operating profit before tax £30bn premium income and investment sales from continuing operations £240bn assets under management £14.4bn worldwide long-term savings new business sales £911m General Insurance operating profit from continuing operations
8. “ There are excellent opportunities to develop our strong positions in Europe and emerging markets through our multi-distribution capability” Philip Scott Group Executive Director Aviva Life International
9. “ We have made substantial progress in improving customer service through greater productivity in 2003” Gary Withers Chief Executive Norwich Union Life
10. “ We have created an excellent formula. We have ambitious plans for business development to ensure Aviva remains a permanent fixture as market leader”. Gerardo Arostegui Chief Executive Aviva Spain
11. “ We are delighted by the strong performance of our new operations in South East Asia . Our controlled growth strategy is working well.” Charles Anderson Managing Director Aviva Asia Financial Services
13. “ We have demonstrated our ability to deliver consistent earnings in a rapidly changing market” Patrick Snowball Group Executive Director Aviva General Insurance
14. “ The premium discount we have introduced for drivers with penalty points- free licences is part of our effort to change and improve behaviour on our roads .” Bryan Jenkins Chief Executive Hibernian
15. “ Our new agreement with Loblaws represents an excellent growth opportunity for Aviva.” Igal Mayer President Chief Executive Aviva Canada
17. Aviva’s in-house fund management business aims to generate superior investment performance for shareholders, policyholders and institutional clients .
18. “ Our new, pioneering investment administration service with JP Morgan Investor Services will allow us to focus on core capabilities – the manufacture and distribution of investment products to our target European markets”. Keith Jones Chief Executive Morley Fund Management
20. Norwich Union voted UK General Insurer of the Year by Insurance Times in 2003 www.aviva.com wins awards for best website for both private and institutional investors France – Aviva Gestion d’Actifs earned the gold Lauriers award for unit trust performance
21. Hibernian wins the Prince Michael of Kent International Road Safety Award for “Ignition” – a training programme to improve young people’s driving skills
22. Norwich Union Healthcare wins Best Healthcare Provider in the UK for the 3 rd successive year at the Money Marketing Awards
23. Aviva has been designated a Caring Company by the Hong Kong Council of Social Services in recognition of its contribution to the local community
25. Our Corporate Social Responsibility programme now covers 98% of staff worldwide
26. We are first in sector and fifth overall in BiTC Corporate Responsibility Index and are the only UK insurer included in both Dow Jones Sustainability World and STOXX indexes
27. 86% of UK electricity is sourced from renewable sources Paper use has decreased by 33% over the year and waste recycling has increased CO 2 emissions have reduced by more than 20%
29. In 2003 Aviva invested £4.6 million in community initiatives worldwide. Around the world, our staff donated 11,500 hours to volunteering schemes
30. In 18 months Aviva has been successfully rolled out as our trading brand in over 20 markets within existing marketing budgets , from Canada to China, Hungary to Hong Kong, Singapore to Spain.
31. Aviva-branded businesses generate annual turnover exceeding £9 billion A shared Aviva brand gives 30,000 staff a greater sense of identity and teamwork around the world
